ServiceNow IT Asset Management Reviews & Product Details

The biggest advantage is having incident management, service requests, asset information, workflows, and reporting available within a single ecosystem. It has reduced manual coordination between teams and given us much better visibility into the lifecycle of requests. While the platform has a learning curve, once configured properly it becomes a reliable part of day-to-day operations. Review collected by and hosted on G2.com.

UI is complicated and there is a steep learning curve.

I often had to rely on saved filters because it wasn't immediately obvious where certain administrative settings were located. After a few weeks the navigation became familiar, but the initial onboarding took longer than I expected.Customization is difficult.We customized several workflows to match our internal approval process, and while the flexibility was impressive, even small configuration changes usually required testing to make sure they didn't affect existing automations. Review collected by and hosted on G2.com.

In terms of UI, it is simple and clean. Everything is managed within ServiceNow itself: you can define relationships between assets, track assets assigned to a particular user, monitor asset expiration, and capture the costs related to each asset. You can also set up reminders when an asset is about to expire.

ServiceNow offers a wide variety of integrations between different applications through the Integration Hub, which is an out-of-the-box solution and is very user-friendly to set up. Since everything is managed in the cloud, performance is good and changes are reflected in real time.

I’m not sure about the pricing and ROI. Support and onboarding are smooth; the ServiceNow team helps and ensures the proper prerequisites are in place. I’m also not sure about the AI/intelligence capabilities. Review collected by and hosted on G2.com.

It is a web of relationships between the assets and their defined relationship which sometimes gets very complex for someone to understand. Also I consider this benificial for a larger organisation than a small one. Review collected by and hosted on G2.com.

I mostly worked with ServiceNow as our main asset management tool. The UI is very easy to use, and the integrations with other apps are really good and practical. We improved our performance by using automation in ServiceNow, and the support team was always very helpful whenever we ran into issues with the platform or with automation. The AI features in ServiceNow are also meaningful; we used some of the AI models to build automation around our workflows. I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good Review collected by and hosted on G2.com.

I haven’t faced any major issues with the platform, but sometimes I feel annoyed when working on the automated workflows because of how restricted it can be, even for simple tasks. Review collected by and hosted on G2.com.

The standout feature of ServiceNow IT Asset Management is how smoothly it fits into a unified IT workflow. Because it integrates directly with Incident, Change, and Problem Management, it gives end-to-end visibility into assets from procurement through disposal. That visibility helps replace scattered spreadsheets and cuts down on manual tracking, making it much easier to keep asset information accurate and manageable in one central place. Review collected by and hosted on G2.com.

ServiceNow ITAM has some major drawbacks, including a high total cost of ownership, a steep learning curve, and a complex initial setup. The platform also relies heavily on the broader ServiceNow ecosystem, which often means you need significant consulting support or ongoing administrative effort to implement it effectively. Review collected by and hosted on G2.com.

I like the centralized asset management, easy tracking, and the automation features of ServiceNow IT Asset Management. It integrates seamlessly with other ServiceNow modules, which saves time and improves accuracy. The integration with tools like Active Directory, Microsoft Intune, SCCM, and ServiceNow ITSM helps automate asset discovery, user mapping, and incident management. Overall, it simplifies IT asset management and offers a feature-rich solution with strong automation and integration capabilities. Review collected by and hosted on G2.com.

I find the interface can feel complex for new users, and I notice that some configurations require technical expertise. Reporting and customization can also take time, especially for organizations with complex asset management needs. I also think it has a learning curve for new users. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to track and manage IT assets throughout their lifecycle. I like the centralized asset management dashboard, which provides clear visibility into hardware and software assets. The automation, reporting, and lifecycle tracking capabilities save me time, improve accuracy and make asset management more efficient. The centralized asset repository is also very helpful, allowing me to maintain accurate records of hardware and software assets in one place. Automated workflows and reporting features make it easier to monitor assets, identify outdated equipment, and maintain compliance, planning for replacements or upgrades. ServiceNow also helps solve issues related to asset tracking, inventory accuracy, software license compliance, and asset lifecycle management, providing much better visibility into assets and reducing the time and effort required for manual tracking and reporting. Review collected by and hosted on G2.com.

While this is a powerful platform, the areas I have a little difficulty dealing with are the learning curve, complexity of setup, and ease of customization. As a new user, I was a little overwhelmed at first in creating custom reports or workflows, but with experience it gets easy. Review collected by and hosted on G2.com.

What I like most about ServiceNow IT Asset Management is that it provides a single platform to manage the entire lifecycle of IT assets—from procurement and deployment to maintenance and retirement. It helps organizations maintain accurate asset visibility, optimize software and hardware usage, improve compliance, and reduce unnecessary costs. Review collected by and hosted on G2.com.

I wouldn’t say I dislike IT Asset Management, but one challenge is that maintaining accurate asset data requires disciplined processes. If Discovery, procurement, and manual updates aren’t properly managed, the asset inventory can quickly become outdated. However, with the right integrations and governance, this can be effectively addressed. Review collected by and hosted on G2.com.

The most impressive technical aspect of ServiceNow ITAM is the seamless integration between the CMDB and the Hardware/Software Asset Management modules. The "single pane of glass" isn't just marketing—having a shared data schema across ITSM and ITAM means that when an incident is logged against a CI, we have immediate visibility into its warranty status, depreciation, and contractual entitlements. The Content Library is also a massive time-saver; it automatically normalizes discovered software data, which significantly reduces the manual effort required for license reconciliation. Review collected by and hosted on G2.com.

The platform's power comes with a high degree of complexity. The implementation phase requires a very mature understanding of your own internal processes; if your data is "garbage" going in, the automation will only speed up the mess. Additionally, the User Interface (UI) for advanced configuration can feel dated compared to the newer "Next Experience" workspaces, and the cost of the Pro/Enterprise tiers can be a barrier for mid-sized operations. Review collected by and hosted on G2.com.

Service now IT Asset Management keeps everything organized in one place. It becomes very easy to track assets, manage their lifecycle. And avoid confusion. The integration with othe modules is also helpful as it reduces manual work and improves overall efficiency. Interface is also very user friendly, it helps in saving time daily. Review collected by and hosted on G2.com.

One thing I was concerned initially and disliked is ITAM can feel but complex for new users. It takes some basic understanding for customising and setting up process. Also some process feel bit slow or requires multiple steps, which can be improved. Licensing cost is high which concerns smaller teams. Overall it's excellent. Review collected by and hosted on G2.com.

What impresses me most is its automated discovery and lifecycle tracking.

The platform continuously updates asset records, while maintaining stable performance and providing all the needed support right on time.

I also like having instant visibility right at my fingertips, turning a historically stressful tracking process into something completely effortless. Review collected by and hosted on G2.com.

‎Every asset tracking and discovery feature operates with absolute precision, making it genuinely impossible to find any meaningful flaws or shortcomings in the entire experience. Review collected by and hosted on G2.com.