ServiceNow IT Asset Management Reviews & Product Details

I use ServiceNow IT Asset Management to efficiently track, manage, and optimize the lifecycle of IT assets across the organization. I like its centralized visibility and automation capabilities because it provides a single source of truth for all assets, making tracking and reporting much easier. The integration with other ServiceNow modules streamlines workflows like procurement and incident management. Centralized visibility gives me a single, reliable view of all hardware and software assets, which eliminates data silos and improves accuracy in tracking ownership, usage, and lifecycle status. Automation reduces manual effort by handling tasks like asset provisioning, approvals, and lifecycle updates, saving time and minimizing errors. Together, they help me make faster, data-driven decisions, ensure compliance, and optimize asset utilization across the organization. Review collected by and hosted on G2.com.

One area for improvement is the initial setup and configuration, which can be complex and time-consuming, especially for organizations without prior ServiceNow experience. The licensing model can also be difficult to understand and manage at times. Additionally, reporting and customization, while powerful, may require advanced knowledge or scripting, making it less user-friendly for new users. The most challenging part of the initial setup is data normalization and integration with external systems like discovery tools and procurement sources. Mapping asset data correctly and ensuring consistency across CMDB and ITAM tables can be complex. Configuring software asset management rules and license models requires a good understanding of entitlements and reconciliation logic. Review collected by and hosted on G2.com.

Centralized asset tracking with strong visibility makes it easier to manage assets end to end. The asset lifecycle management and reporting are straightforward, and the inventory tracking feels accurate. Integration is seamless, and I get good visibility into both hardware and software assets. Overall, it streamlines asset management across the organization and keeps everything easier to track. Review collected by and hosted on G2.com.

The initial setup and customization can be complex.

Reporting can require additional configuration for specific needs.

The user interface may feel overwhelming for new users.

Licensing and implementation costs can be high for smaller organizations.

Some workflows require training before users become comfortable with them. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management effectively manages all my virtual and physical devices as configuration items. The predefined group assignment feature is very helpful when an issue occurs, allowing for efficient task allocation. I also appreciate the ability to allocate tasks groupwise so that multiple teams can collaborate on a single issue. If an issue requires the involvement of two teams, ServiceNow allows me to create separate tasks for each team. Additionally, the initial setup is easy, although the configuration takes more time to meet client requirements. Review collected by and hosted on G2.com.

It's working fine in my current organization, but I need a feature like suppressing alerts for historical events to prevent false incidents during activities. If an alert is suppressed during the activity, then there should be no incident reported for the selected configuration item. Even after the activity time, if an alert matches with the activity time, then no incident should be required. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to track our hardware and software through their lifecycle. It helps our team manage laptop assignments, monitor server health, and ensure we aren't overspending on software licenses we don't use. I really like the automated lifecycle triggers that the system provides. The system 'talks' to us, triggering workflows which takes away the worry about remembering when a lease is up or a server is hitting end-of-life. Review collected by and hosted on G2.com.

The biggest problem is the initial data quality. If your current CMDB or legacy spreadsheets are not good, the tool doesn't fix that for you automatically. You have to spend a lot of time cleaning up data before the automation actually starts providing value. It’s definitely not a 'plug-and-play' solution. Review collected by and hosted on G2.com.

ITAM has supported our teams on various government contracts with tracking of assets and in turn create a quick turnaround to provide updates and reporting back to government stakeholders, to include program Directors, CORs, KO's and back to our companies stakeholders - Directors and CXOs for productivity and deliverable tracking. To report across both is helpful when having an ability to share non-classified information. Review collected by and hosted on G2.com.

Looking forward to Otto intertwined - AI abilities to create solutions. Being launched 5-5-26, I was able to see that the government will be receiving a significant discount. As more and more government agencies are transitioning from Atlassian to SNOW this is a HUGE AI asset to align with the customer requirements and quick solutions. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management keeps everything all in one place, making it easy to find what I’m looking for. The user interface is easy to understand, which makes assigning employees to devices straightforward. I also appreciate the feature that allows for importing spreadsheets, as it shows the required format and once uploaded, displays the data just as needed. Review collected by and hosted on G2.com.

I think having an export for certain files to Excel or something would have been nice. When doing out of compliance (OOC) software, I just had to copy and paste the information over. It wasn't a big deal but that would have been nice to have. Review collected by and hosted on G2.com.

Whenever I order any hardware assets for the company, the status updates are well maintained and kept clear from the time of ordering until the item is delivered to the customer. Review collected by and hosted on G2.com.

The cost of the licenses feels high, and there still isn’t enough AI in this space. Review collected by and hosted on G2.com.

I really like the ability to track assets through their lifecycle and comply with our regulations and obligations with FAR, which is critical for us. The interface and dashboards are also insightful and easy to set up, providing great visibility of our estate. Overall, ServiceNow IT Asset Management helps us manage IT assets like laptops, mobiles, servers, virtual machines, and CMDB for business apps efficiently. Review collected by and hosted on G2.com.

It's dependency on data quality and it has a level of complexity that increases the learning curve. Discovery mechanisms could be improved, weak integrations can quickly undermine trust in reporting. Review collected by and hosted on G2.com.

I love the global map UI, which helps us see all of our locations and lets me click on a location to see what exists there. It's easy to use, and I like having a central place to look, with fewer clicks needed for my purposes. Review collected by and hosted on G2.com.

Nothing specific about the product, just need to ensure governance and ownership exists since it heavily ties to data input. Need to ensure CMDB and Asset Management are looked at from a holistic perspective and this needs to be laid out prior to implementing. Review collected by and hosted on G2.com.

I like how ServiceNow IT Asset Management stores related items, which helps in faster incident resolution. It provides better traceability of the issues since it serves as a complete inventory of all assets and their relationships. Review collected by and hosted on G2.com.

Getting a complete and accurate inventory for both cloud and on-prem devices and keeping them current at all times is a challenge. Also, the initial setup of ServiceNow IT Asset Management was not easy and is still a work in progress. Review collected by and hosted on G2.com.