Consulting Services for ServiceNow Customer Service Management

Agineo GmbH is a leading consulting firm specializing in Enterprise Service Management solutions, with a strong emphasis on the ServiceNow platform. With over 30 years of experience, agineo has established itself as the largest independent ServiceNow partner in the DACH region , employing more than 150 specialized consultants and managing over 250 ongoing projects. The company is dedicated to digitally transforming business processes, making them more agile and future-oriented. Key Features and Functionality: - Comprehensive ESM Services: Agineo offers end-to-end services, including consulting, implementation, and ongoing operational support, ensuring seamless integration of ServiceNow solutions into clients' existing infrastructures. - Customized Solutions: The company develops tailored applications and templates on the ServiceNow platform, addressing specific business needs and enhancing operational efficiency. - Expertise Across Industries: Agineo's extensive experience spans various sectors, enabling them to understand and meet the unique challenges of different industries. Primary Value and Problem Solving: Agineo's primary value lies in its ability to streamline and automate complex business processes through innovative ESM solutions. By leveraging the ServiceNow platform, agineo helps organizations enhance productivity, reduce operational costs, and improve service delivery. Their collaborative approach ensures that clients receive personalized solutions that align with their strategic objectives, facilitating a smoother digital transformation journey.

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Agiro Digital Pty Ltd is a premier ServiceNow partner specializing in digital transformation services that enhance enterprise-level customer experiences. Founded in 2021, Agiro offers tailored solutions ranging from complex implementations to innovative, out-of-the-box approaches, catering to a diverse clientele across various industries. Their team of seasoned experts leverages a global network to deliver scalable and strategic ServiceNow solutions, driving operational excellence and business growth. Key Features and Functionality: - ServiceNow Expertise: Comprehensive services across key ServiceNow modules, including IT Service Management , Human Resources Service Management , Customer Service Management , and more. - Professional Services: Agile implementation methodologies, platform architecture, enterprise application configuration, and development to optimize business processes. - Managed Services: Flexible support offerings ensuring continuous benefit from ServiceNow capabilities, including technical assistance, best practice advisory, small project delivery, and platform upgrade support. - Advisory Services: Strategic guidance aligning ServiceNow capabilities with business objectives, focusing on process optimization and change management. Primary Value and Solutions: Agiro empowers organizations to unlock innovation and efficiency through ServiceNow, transforming business operations by streamlining processes, increasing efficiency, and driving innovation. Their tailored solutions ensure that clients harness the full potential of ServiceNow, achieving measurable outcomes and sustainable growth. By offering a comprehensive suite of services, Agiro addresses critical gaps in consulting and ServiceNow expertise, providing flexible, expert-driven solutions with a focus on personalized service.

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AHEAD is a consulting company that specializes in helping enterprises transform how and where they run infrastructure and applications.

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Align Financials is a premier provider of IT financial transparency solutions, specializing in optimizing finance and supply-chain workflows for ServiceNow customers. By integrating ServiceNow with existing systems, Align Financials transforms manual and disconnected processes into modern digital workflows, enabling organizations to reduce effort, lower costs, and achieve tangible outcomes. Key Features and Functionality: - Source-to-Pay Optimization: Automates the source-to-receipt process, streamlining purchasing and case management across teams, and integrates seamlessly with existing ERP and procurement technologies. - Supplier Lifecycle Operations: Simplifies interactions with suppliers, enhancing collaboration from initiation to completion, and allows procurement and supplier managers to focus on strategic priorities. - Accounts Payable Operations: Simplifies and coordinates activities required to pay suppliers accurately, eliminating mundane tasks and automating time-consuming processes. - IT Budgeting: Connects disparate departments and processes, providing granular, real-time visibility, and enables quick identification and analysis of investment strategies. - Investment Portal: Offers a comprehensive view of project and demand financials, deadlines, and other vital metrics, facilitating efficient management of project and demand investments. Primary Value and Solutions Provided: Align Financials empowers organizations to enhance efficiencies, optimize costs, and achieve seamless, intuitive experiences that improve results and user satisfaction. By leveraging solutions such as Procure-to-Pay, Cash-to-Close, and Investment Planner, Align Financials helps ServiceNow customers exceed KPIs and increase ROI. Their team of financial, procurement, and logistics experts, along with senior ServiceNow developers, work closely with clients to understand business needs and provide best-practice solutions that streamline processes, drive growth, and increase profitability.

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Alparservice Tecnologia Ltda. is a leading digital transformation partner specializing in innovative solutions that connect businesses with cutting-edge technologies. As an Elite ServiceNow partner for over nine years, Alparservice has successfully implemented more than 2,000 digital transformation projects across various industries in over 40 countries. Their team of over 180 certified professionals is dedicated to delivering high-performance results by aligning technology with business objectives. Key Features and Functionality: - Digital Transformation Strategy: Develops long-term strategies to expand business capabilities through digitalization. - Process Digitalization and Adoption: Maps processes and creates project-based roadmaps to ensure agile digital transformation. - Application Modernization: Implements agile solutions to enhance strategic operations and unlock system potential. - Integrations and Hyperautomation: Automates processes and accelerates operations with effective integration of hyperautomation technologies. - Custom Application Development: Creates intuitive, tailored applications designed to meet specific business needs using no-code, low-code, and high-code solutions. - Managed Services and Support: Provides continuous support to ensure the stability and evolution of implemented solutions. - Training and Empowerment: Offers practical training through Alpar Academy to maximize technology usage and promote team autonomy and innovation. Primary Value and Solutions Provided: Alparservice addresses complex business challenges by delivering customized digital transformation solutions that enhance efficiency, innovation, and strategic growth. Their expertise in connecting business processes with technology enables organizations to navigate change confidently, ensuring sustainable growth in a constantly evolving market. By focusing on long-term partnerships, Alparservice builds trust and delivers consistent results, helping clients achieve their digital transformation goals effectively.

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Aoop Cloud Solutions is a Brazilian consulting firm specializing in implementing disruptive cloud solutions, particularly within the Salesforce ecosystem. Established in 2017, the company has successfully completed over 500 digital transformation projects for more than 100 corporate clients across various industries. Aoop's team combines technical expertise in Salesforce with agile project management methodologies and a deep understanding of complex business environments to drive organizational transformation. Key Features and Functionality: - Salesforce Specialization: Expertise in deploying and customizing Salesforce solutions, including Sales Cloud, Marketing Cloud, Service Cloud, Community Cloud, and Analytics. - Agile Project Management: Utilization of proprietary agile methodologies to ensure efficient and effective project delivery. - Comprehensive Digital Transformation: Experience in executing over 500 digital transformation projects, demonstrating a proven track record in enhancing business processes through cloud technologies. - Certified Professionals: A team of certified experts with qualifications such as Certified Administrator, App Builder, Certified Sales Consultant, Certified Service Consultant, and Commerce Cloud Digital Developer. Primary Value and Solutions for Users: Aoop Cloud Solutions empowers organizations to become "Customer Companies" by aligning technical proficiency in Salesforce with industry best practices and sector-specific knowledge. This approach facilitates a collaborative journey of transformation, enabling businesses to enhance customer engagement, streamline operations, and achieve sustainable growth through innovative cloud solutions.

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Appmore is a ServiceNow Elite Partner specializing in delivering and managing business applications that enhance productivity and resilience for organizations. With a customer satisfaction score of 4.63 out of 5, Appmore offers comprehensive services, including licensing, implementation, consulting, training, and maintenance for ServiceNow and Atlassian platforms. Their mission is to provide business applications that enable more productivity and resiliency for their customers. Key Features and Functionality: - Identity and Access Management : Appmore's IGAmore application automates user account management, enhances security, and ensures compliance with access control requirements. - IT Service Management : They offer ITSM solutions that increase productivity and create exceptional IT service experiences by managing end-to-end IT service delivery. - Governance, Risk, and Compliance : Appmore provides applications to reduce risks and improve productivity related to compliance, risks, and audits. - Security Operations: Their solutions prioritize and respond to vulnerabilities and security incidents efficiently. - Customer Service Management : Appmore enhances and automates customer service experiences through digital workflows. Primary Value and Solutions Provided: Appmore addresses the need for efficient and secure business operations by offering applications that automate processes, reduce manual workloads, and ensure compliance with industry standards. Their solutions help organizations save costs, enhance security, improve employee satisfaction, and pass audits related to identities and access. By integrating with platforms like ServiceNow and Atlassian, Appmore enables businesses to streamline workflows, improve service delivery, and achieve higher operational efficiency.

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Appoxio Technologies Inc., founded in 2018 and based in Calgary, Alberta, specializes in enhancing the ServiceNow platform through expert UX/UI design, portal development, custom applications, and integrations. As a Premier ServiceNow Partner, Appoxio focuses on creating intuitive and engaging user experiences that streamline business processes and improve workflow efficiency. Key Features and Functionality: - UX/UI Design: Crafts user-friendly interfaces tailored to client needs, ensuring seamless interaction with the ServiceNow platform. - Portal Development: Develops customized portals that centralize information and services, enhancing accessibility and user engagement. - Custom Applications: Builds bespoke applications to extend ServiceNow's capabilities, addressing unique business requirements. - Integrations: Provides seamless integration services, connecting ServiceNow with other enterprise systems for cohesive operations. Primary Value and Solutions: Appoxio empowers organizations to maximize their ServiceNow investment by delivering personalized and efficient user experiences. By focusing on human-centered design and robust technical solutions, Appoxio helps clients optimize workflows, increase user adoption, and achieve higher satisfaction levels. Their expertise ensures that businesses can effectively connect people, functions, and systems, driving innovation and operational excellence.

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Arctive AG is a Swiss-based IT services company specializing in the development and implementation of customized business applications and portals using ServiceNow® technology. With over 12 years of experience and multiple accolades, Arctive AG assists organizations in optimizing their business processes through digital solutions, ensuring enhanced efficiency, compliance, and productivity. Key Features and Functionality: - Custom Application Development: Utilizing ServiceNow®'s AppEngine, Arctive AG designs tailored business solutions, portals, workflows, and integrations that align with specific organizational needs. - IT Operations and Service Management: The company offers expertise in IT Operations Management and IT Service Management , facilitating efficient management of IT services and infrastructure. - ServiceNow® Store Applications: Arctive AG provides pre-packaged solutions like Portal Pro®, Deployment Guide®, Visual Kit®, NoCode PDF®, and DevOps Utils®, which extend the functionalities of the ServiceNow® platform and streamline project delivery. - Comprehensive Support Services: Beyond development, Arctive AG offers ongoing support through services such as Arctive Care, ensuring the maintenance and evolution of implemented solutions. Primary Value and Solutions Provided: Arctive AG addresses the challenges organizations face with rigid ERP systems and fragmented data by delivering flexible, scalable, and integrated digital solutions. By leveraging ServiceNow® technology, they enable businesses to automate complex, cross-departmental workflows, enhance user experiences, and achieve significant operational efficiencies. Their commitment to Swiss quality and customer-centric approaches ensures that clients receive solutions that are not only effective but also intuitive and enjoyable to use.

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Aspire Systems, Inc. is a Premier ServiceNow Partner specializing in delivering comprehensive ServiceNow solutions to enhance business operations. With over a decade of experience and more than 100 successful projects, Aspire offers a range of services including consulting, implementation, enhancement, support, and managed services. Their expertise spans across various ServiceNow modules such as IT Service Management , IT Operations Management , Security Operations , DevOps, Project Portfolio Management , and Human Resources . Aspire's modular approach enables enterprises to digitize workflows and realign their hybrid infrastructure as they grow. Key Features and Functionality: - Comprehensive ServiceNow Services: Aspire provides end-to-end services including implementation, enhancement, support, and managed services, ensuring seamless integration and optimization of the ServiceNow platform. - Expertise Across Multiple Modules: Their proficiency covers ITSM, ITOM, SecOps, DevOps, PPM, and HR, allowing businesses to leverage a wide array of ServiceNow capabilities. - ServiceNow Maturity Roadmap : Aspire's Implementation Maturity Model guides enterprises through a structured approach to ServiceNow adoption, from core stack implementation to strategic reporting, ensuring continuous service improvement. - Custom Application Development: As an App Engine Competent partner, Aspire excels in building custom applications on the Now Platform, utilizing low-code/no-code approaches for faster and smarter app development. - License Optimization: Their License Workbench solution helps organizations save up to 70% in software licensing costs by providing real-time updates on subscription details and compliance status. - Automation and Integration: Aspire identifies automation opportunities to enhance productivity and integrates ServiceNow with various third-party applications like SAP, Workday, and SharePoint, ensuring seamless operations. Primary Value and Solutions Provided: Aspire Systems empowers organizations to fully harness the potential of the ServiceNow platform, driving digital transformation and operational excellence. By offering tailored solutions and a structured implementation roadmap, they address challenges such as inefficient IT service delivery, fragmented operations, and high licensing costs. Their expertise in automation and integration streamlines processes, reduces manual errors, and enhances overall productivity. With a global presence and a team of certified professionals, Aspire ensures that businesses achieve measurable success and a significant return on investment from their ServiceNow initiatives.

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