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Rep.ai Reviews & Product Details

ServiceBell is the premier pipeline conversion solution for revenue teams that use Hubspot. ServiceBell enables companies to turn their best brand asset - their website - into their #1 pipeline generator by driving face-to-face conversations with prospects as they browse in real time. ServiceBell connects the website to hubspot and then allows full cycle account-based sales to move forward as leads hit the site rather than waiting on form submissions. To learn more, ring the bell at ServiceBell.com

Seller

ServiceBell

Discussions

Rep.ai Community

Languages Supported

English

Overview by

Crawford McCarty

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Jorge G.

Admissions Manager

Small-Business (50 or fewer emp.)

8/23/2024

"Great way to catch your high-intent leads!"

4.5/5

What do you like best about Rep.ai?

I love the live feed that enables you to see what are your website visitors seeing. I also love the ability to do live calls and screen sharing. It's proven to be very useful!

The customer service is also great! Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

It's sometimes glitchy and does not respond as expected. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

ServiceBell allows us to track closely what are our visitors seeing, giving us the opportunity to jump in when a visitor is in a high-intent page. It's also serving us a augmented chatbot to solve visitors questions. Additionally, it lets us know whenever a known lead is on the website in case we want to intervene and help them find what they are looking for, thus, it helps us improve our relation with our users. Review collected by and hosted on G2.com.

Craig H.

Head of US Sales

Small-Business (50 or fewer emp.)

6/28/2024

"Convene + ServiceBell- Driving engagement"

5/5

What do you like best about Rep.ai?

The solution gives us insight into the prospects and instant access as they are learning about us. We can address their questions immediately and provide value from the first moment. We have been able to generate additional leads outside of the normal funnel. Our sales team can control the sales messaging and cycle from the first interaction. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

The only negative is that it doesn't pair with our CRM. But not many solutions do. This is not the fault of ServiceBell, Pipedrive is not well supported Review collected by and hosted on G2.com.

antonella l.

Customer Support Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

4/3/2024

"Live Chat Made Easy With ServiceBell"

4.5/5

What do you like best about Rep.ai?

Integration of the software with CRM.

Availability of live support services.

Automation of time consuming processes and availability of self-services.

The product enables voice calls and administration of quizzes and assessments.

Affordability and ease of use.

ServiceBell integrates with machine learning systems and enables connection with quality leads in real-time.

It allows bulk messaging and promotion of newly developed products through live chat.

Customer chat history can be retrieved which enables continuous communication in case the previous customer service provider is not available.

Customizability of the platform and unlimited implementation.

The product multi channel enables quality lead generation. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

I am a regular user of ServiceBell and I have not noticed any failures. The software is up to scratch. Review collected by and hosted on G2.com.

Himanshu G.

Claims Approver

Small-Business (50 or fewer emp.)

2/11/2024

"EASIER ANALYSIS WITH TIME EFFECTIVE!!"

4.5/5

What do you like best about Rep.ai?

Servicebell provides a good software which allows a company to connect with their clients in a easy way .

It helps us to categorise our clients with three categories which make our buisness much easier than earlier. Service bell is good with easy to understand software which looks like familiar with a good costomer support which really helps to clear problems very quickly. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

Sometimes it arises problem with low coustomer support and little bit glitches. Sometimes problems arise that make the platform unstable.This platform is quite an expensive subscription. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

I expected to have analysis with individuals that were visiting my site. With ServiceBell, I can see authoritatively who is on my site, which parts of the site they are visiting, and call them straightforwardly. It's made a good help with increase number of my coustomer and their deals . It also saves my time. Review collected by and hosted on G2.com.

Kellen C.

Small-Business (50 or fewer emp.)

4/15/2024

"Switch from outbound vs inbound to Allbound & close more revenue"

5/5

What do you like best about Rep.ai?

Clean ui, easy to use, fits snugly into your existing systems. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

There is a lot of aspects to the tool so you will find yourself spending a good bit of time in setup. Time well spent. Review collected by and hosted on G2.com.

dinesh d.

Talent Acquisition Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

12/31/2023

"Quality and Timely Live Video Chat Platform for Businesses"

4.5/5

What do you like best about Rep.ai?

The software has created useful features that ensure there is a live chat, which creates instant solutions. Further, the ease of managing visitors in a website is also a merit that we obtain from this software. The creation of a remote solution, which allows customer support to be effective and speedy is also a likeable feature. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

The software is a qualified solution, that ensure there is a live chat that is effective, swift, and easy to integrate with other credible options. The platform has benefited users in a large way. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

The capturing of visitors in a website is something the software has made swift, and this creates a sustaible lead connection, that brings a friendly coordination. Further, the remote takeovers are made smooth, with articulate procedures that allows companies to remain diverse and reliable. The development of new AI technology also creates a sustainable market analysis, that resolves the many market dynamics. Review collected by and hosted on G2.com.

David H.

Small-Business (50 or fewer emp.)

7/31/2023

"An absolute breakthrough for Conversion!"

5/5

What do you like best about Rep.ai?

It turns our website into a "retail like" experience, where we can start a video chat with anyone visiting our site. We can see live activity on our site in real-time. This has helped us find issues, get real-time feedback and, most importantly as people are building an order, and at just the right time offer help and support so they become happy customers. Servicebell has helped us convert far more visitors by guiding and connecting with them quickly. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

There is not much to dislike! As a startup, it is a fairly costly subscription. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

Seeing who is visiting our site, where they are coming from, seeing their visit history, and allowing us to view their session in realtime and engage them with chat or a call on the site. This is benefiting us by giving us much better data on who is visiting our site ,where they are coming from and increases our ability to convert their visit. Review collected by and hosted on G2.com.

Richard Jarvis S.

Customer Service Team Lead

Human Resources

Small-Business (50 or fewer emp.)

7/21/2023

"Awesome All-In-One customer support platform"

5/5

What do you like best about Rep.ai?

Not only can I provide live chat assistance, I can also engage customers via audio/video calls. It is like facebook messenger+google meet combined which is awesome. It also provides the ability to integrate with CRM application that makes the platform a one stop shop for all customer related info's. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

Occassional hiccups in which makes the platform unusable. Understandable and Acceptable since their live support are always there to make sure it is up and running as it should be. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

We are in need of a platform that not only engages customer through chat but calls as well. There are instances that we need to have audio/video calls w/ sharing screen features, much like google meet or zoom, for us to be able to provide a stellar customer experience. Servicebell provided all of that and more. Because they also have the capabilities of integrating with CRM tools, it made our life easier when we need to pull up or save needed customer information. Review collected by and hosted on G2.com.

Darren F.

CEO • Co-Founder

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/9/2023

"Perfect Compliment To Our Self-Guided Buying Experience"

5/5

What do you like best about Rep.ai?

As a startup with a lean team, ServiceBell has been a game-changer for us. ScreenSpace provides a platform for marketers to create self-guided buying experiences through immersive storytelling. Although powerful, it can sometimes lose that human touch.

ServiceBell's live video chat feature has helped us re-introduce a personalized and authentic connection with potential leads, improving our conversion rate and client relationships – while complimenting our PLG motion.

As a hybrid tool/agency, the CS capabilities like screen takeover allows our creative directors to interface more seamlessly with our clients inside our platform.

The integration with HubSpot is seamless, making lead tracking, alerts, and record updates extremely easy. The video voicemails provide a unique, personalized touch and help us maintain momentum even when we're off hours. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

Though the benefits outweigh the drawbacks, the video-centric approach might not appeal to all our prospects. Some visitors may feel a bit overwhelmed or uncomfortable with the instant video engagement. Update → as of this week, they just released a new outbound audio-only call option. This team is on top of it! Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

ServiceBell has revolutionized our sales and onboarding processes. We've been able to close the gap between intent and action, engaging prospects at the right moment, thereby preventing the loss of potential leads. It helps us to focus on high-value prospects and avoid spam, which in turn accelerates our pipeline progression. As a small team, we have found that the spotlight feature gives us crucial insights into qualified accounts, allowing us to invest our resources wisely. All of this has boosted our sales productivity and, most importantly, improved the customer experience. Review collected by and hosted on G2.com.

Ron K.

Marketing Operations Manager

Mid-Market (51-1000 emp.)

8/18/2023

"A Game-Changer for our SDRs"

4/5

What do you like best about Rep.ai?

I love how ServiceBell has turned our website into an interactive sales tool. The real-time visitor

tracking and instant video/call triggers make it easy to engage prospective customers right when

they show intent. This has been game-changing for capturing more leads and driving

conversions from our website traffic. Review collected by and hosted on G2.com.

What do you dislike about Rep.ai?

The video-first approach may feel intrusive for some prospects & the software is continuously

being improved with new functionalities that can catch you off-guard at times. Though overall,

the benefits of real-time engagement outweigh this minor gripe. Review collected by and hosted on G2.com.

What problems is Rep.ai solving and how is that benefiting you?

As a small startup, we struggled to effectively engage and convert website visitors before ServiceBell. Now, we can instantly connect with prospects when they land on key pages, guide them through the sales process, and close more deals through on-site video chat. ServiceBell has transformed our website into a conversion machine. The HubSpot integration makes lead tracking and management seamless, while features like real-time visitor analytics help us better understand our traffic. Our pipeline has grown significantly thanks to ServiceBell's ability to maximize lead capture and accelerate conversions. Review collected by and hosted on G2.com.