--- title: Sermuno AI Reviews meta_title: 'Sermuno AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Sermuno AI works for a business like yours. date_modified: '2026-09-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sermuno AI Reviews **Vendor:** Sermuno **Category:** [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces) **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Sermuno AI Sermuno is the all-in-one business platform: everything you need to run a company, in one workspace, under one login. Instead of stitching together a helpdesk, CRM, project tool, planning app, invoicing software, chat and file storage, you get one product where every module shares the same customers, data and AI. COMMUNICATION - Shared inbox: connect Gmail, Microsoft 365/Outlook and any IMAP/SMTP mailbox once; every teammate gets a personal login with roles and permissions, so passwords are never shared. Every conversation has an owner, status, tags and internal notes. - Live chat widget that lands in the same inbox, plus a public help center for your customers. - Team chat (beta): direct messages, channels, threads and voice/video calls with screen sharing. - Campaigns (beta): email campaigns to a CRM audience and proactive live-chat messages. - Extras: private mailboxes, one-click unsubscribe, disposable aliases, PDF export, embedded apps. CUSTOMERS AND WORK - CRM: companies, contacts and projects as the single source of truth, with conversations, documents, tasks and activity per relation. - Tasks and tickets: turn any email into a task or ticket with assignee, priority, due date and status; projects, templates and macros. - Calendar: shared and personal agendas, bookings, video meetings, two-way sync with Google, Outlook and Apple. - Notes (beta) and Whiteboards (beta): collaborative notebooks and real-time boards, shareable with teammates and guests. - Files (beta): company file drive with team spaces, sharing, versions, comments and online editors. PLANNING AND ADMINISTRATION - Planning and Personnel (beta): rosters and shifts, worksites, availability and leave, hours, payroll export, portal for external staff. - Administration (beta): quotes, invoices, recurring and purchase invoices, products, bank reconciliation, tax, branded templates and reports, in any currency. AUTOMATION AND AI - Rules engine, SLA policies with breach alerts, templates, signatures, webhooks. - Built-in AI that categorises and triages mail, screens for spam and phishing, drafts replies and summarises threads. Run it on Sermuno AI or bring your own key. - AI Agent team (beta): staff your company with AI employees organised in departments (finance, HR, legal, sales, support) with a director, managers and employees, each with its own role and model. They hold recurring meetings, report to you and use the whole platform as their tools: book and chase invoices, plan shifts, draft replies, update the CRM. - Analytics: volume, response and resolution times, SLA compliance, workload per teammate. Multi-company: run several businesses from one account, each with its own data and invoice. Security built in: ISO 27001-aligned, AES-256-GCM encryption, MFA, SSO (SAML/OIDC), role-based access, audit trail, GDPR-aligned. 15 languages on web, desktop, iOS and Android. 14-day free trial, no credit card, then one price per active seat with unlimited inboxes and businesses. - [View Sermuno AI pricing details and edition comparison](https://www.g2.com/products/sermuno-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-05+05%3A43%3A43+-0500&secure%5Bsession_id%5D=3afafff3-b0cf-460e-ab23-088e577bf973&secure%5Btoken%5D=90bd530031b7fc4fb7f962dafd23e9b632a81586b7a3f948f09d98ab4eb943c6&format=llm_user) ## Sermuno AI Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Login Options ** - Single Sign-On (SSO) - Password Saver **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Agentic AI - Unified Workspaces** - Autonomous Task Execution - Adaptive Learning **Additional Functionality** - Activity Dashboard - Remote Access/Control - Commenting/Notes - Customizable Templates - Time Zone Tracking - Reporting & Statistics - Projections - Prioritization - Softphone - Employee Activity Monitoring - File Transfer - Email Management - SSL Security - Calendar Management - Document Management - Alerts/Notifications - Meeting Management - Generative AI - Workflow Management - Data Import/Export - Tagging - Real-Time Data - API - Project Time Tracking - AI Copilot - Single Sign On - Remote Support - Collaboration Tools - Live Chat - Two-Way Audio & Video - Electronic Signature - Video Chat - Assignment Management - Drag & Drop - Communication Management - Customizable Branding - Access Controls/Permissions - Task Management - @mentions - Progress Tracking - Video Conferencing ## Top Sermuno AI Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,545 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,468 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,249 reviews)