Sermuno AI Reviews & Product Details

Sermuno is the all-in-one business platform: everything you need to run a company, in one workspace, under one login. Instead of stitching together a helpdesk, CRM, project tool, planning app, invoicing software, chat and file storage, you get one product where every module shares the same customers, data and AI. COMMUNICATION - Shared inbox: connect Gmail, Microsoft 365/Outlook and any IMAP/SMTP mailbox once; every teammate gets a personal login with roles and permissions, so passwords are never shared. Every conversation has an owner, status, tags and internal notes. - Live chat widget that lands in the same inbox, plus a public help center for your customers. - Team chat (beta): direct messages, channels, threads and voice/video calls with screen sharing. - Campaigns (beta): email campaigns to a CRM audience and proactive live-chat messages. - Extras: private mailboxes, one-click unsubscribe, disposable aliases, PDF export, embedded apps. CUSTOMERS AND WORK - CRM: companies, contacts and projects as the single source of truth, with conversations, documents, tasks and activity per relation. - Tasks and tickets: turn any email into a task or ticket with assignee, priority, due date and status; projects, templates and macros. - Calendar: shared and personal agendas, bookings, video meetings, two-way sync with Google, Outlook and Apple. - Notes (beta) and Whiteboards (beta): collaborative notebooks and real-time boards, shareable with teammates and guests. - Files (beta): company file drive with team spaces, sharing, versions, comments and online editors. PLANNING AND ADMINISTRATION - Planning and Personnel (beta): rosters and shifts, worksites, availability and leave, hours, payroll export, portal for external staff. - Administration (beta): quotes, invoices, recurring and purchase invoices, products, bank reconciliation, tax, branded templates and reports, in any currency. AUTOMATION AND AI - Rules engine, SLA policies with breach alerts, templates, signatures, webhooks. - Built-in AI that categorises and triages mail, screens for spam and phishing, drafts replies and summarises threads. Run it on Sermuno AI or bring your own key. - AI Agent team (beta): staff your company with AI employees organised in departments (finance, HR, legal, sales, support) with a director, managers and employees, each with its own role and model. They hold recurring meetings, report to you and use the whole platform as their tools: book and chase invoices, plan shifts, draft replies, update the CRM. - Analytics: volume, response and resolution times, SLA compliance, workload per teammate. Multi-company: run several businesses from one account, each with its own data and invoice. Security built in: ISO 27001-aligned, AES-256-GCM encryption, MFA, SSO (SAML/OIDC), role-based access, audit trail, GDPR-aligned. 15 languages on web, desktop, iOS and Android. 14-day free trial, no credit card, then one price per active seat with unlimited inboxes and businesses.