1. [Home](https://www.g2.com/)
2. ...
3. [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces)
4. [Sermuno AI Discussions](https://www.g2.com/products/sermuno-ai/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_faa881ce7806883d2ad4c6591d16f89a/sermuno-ai.jpg "Product Avatar Image")
](/products/sermuno-ai/reviews)

[

Sermuno AI

](/products/sermuno-ai/reviews)

(1)4.5/5

Sermuno is the all-in-one business platform: everything you need to run a company, in one workspace, under one login. Instead of stitching together a helpdesk, CRM, project tool, planning app, invoicing software, chat and file storage, you get one product where every module shares the same customers, data and AI. COMMUNICATION - Shared inbox: connect Gmail, Microsoft 365/Outlook and any IMAP/SMTP mailbox once; every teammate gets a personal login with roles and permissions, so passwords are never shared. Every conversation has an owner, status, tags and internal notes. - Live chat widget that lands in the same inbox, plus a public help center for your customers. - Team chat (beta): direct messages, channels, threads and voice/video calls with screen sharing. - Campaigns (beta): email campaigns to a CRM audience and proactive live-chat messages. - Extras: private mailboxes, one-click unsubscribe, disposable aliases, PDF export, embedded apps. CUSTOMERS AND WORK - CRM: companies, contacts and projects as the single source of truth, with conversations, documents, tasks and activity per relation. - Tasks and tickets: turn any email into a task or ticket with assignee, priority, due date and status; projects, templates and macros. - Calendar: shared and personal agendas, bookings, video meetings, two-way sync with Google, Outlook and Apple. - Notes (beta) and Whiteboards (beta): collaborative notebooks and real-time boards, shareable with teammates and guests. - Files (beta): company file drive with team spaces, sharing, versions, comments and online editors. PLANNING AND ADMINISTRATION - Planning and Personnel (beta): rosters and shifts, worksites, availability and leave, hours, payroll export, portal for external staff. - Administration (beta): quotes, invoices, recurring and purchase invoices, products, bank reconciliation, tax, branded templates and reports, in any currency. AUTOMATION AND AI - Rules engine, SLA policies with breach alerts, templates, signatures, webhooks. - Built-in AI that categorises and triages mail, screens for spam and phishing, drafts replies and summarises threads. Run it on Sermuno AI or bring your own key. - AI Agent team (beta): staff your company with AI employees organised in departments (finance, HR, legal, sales, support) with a director, managers and employees, each with its own role and model. They hold recurring meetings, report to you and use the whole platform as their tools: book and chase invoices, plan shifts, draft replies, update the CRM. - Analytics: volume, response and resolution times, SLA compliance, workload per teammate. Multi-company: run several businesses from one account, each with its own data and invoice. Security built in: ISO 27001-aligned, AES-256-GCM encryption, MFA, SSO (SAML/OIDC), role-based access, audit trail, GDPR-aligned. 15 languages on web, desktop, iOS and Android. 14-day free trial, no credit card, then one price per active seat with unlimited inboxes and businesses.

Show More

When users leave Sermuno AI reviews, G2 also collects common questions about the day-to-day use of Sermuno AI. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 100.0

Nps Score

### All Sermuno AI Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about Sermuno AI yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/sermuno-ai/discussions/new?entry_point=discussions%23product)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_faa881ce7806883d2ad4c6591d16f89a/sermuno-ai.jpg "Product Avatar Image")

### Have you used Sermuno AI before?

Answer a few questions to help the Sermuno AI community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsermuno-ai%2Fdiscuss%3Fsmall_ask%3Dsermuno-ai)
No