Sendlane Reviews & Product Details

Truly unified email, SMS, reviews, and forms. Transparent pricing, effortless migration, round-the-clock support, and an ever-evolving product designed to help merchants drive revenue. Ready to take a test drive? Get your free 60-day trial of Sendlane today, no credit card required!

Seller

Sendlane

Discussions

Sendlane Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jimmy Kim (CEO & Co-Founder @ Sendlane)

Pricing

Pricing provided by Sendlane.

60-Day Free Trial

Free

Professional

Starting at $600.00

500000 Emails Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 78 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Sendlane Integrations

(3)

Integration information sourced from real user reviews.

Romano M.

COO

Small-Business (50 or fewer emp.)

10/5/2020

"Hands down, ELITE Email Marketing Automation solution!"

5/5

What do you like best about Sendlane?

Sendlane provides an arsenal of useful tools and service, far more than any of the other platforms we've used in the space. The software is loaded with metrics that directly relate to the eComm business and help us make better and smarter decisions around our automations / email follow up sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Some of the previous metrics or features that were missing were quickly heard by the Sendlane team and implemented to improve our user experience - hard to provide a downside when their team continues to address and improve! Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Romano, Glad you think we have the best email automation solution! We do too. But, seriously, thank you for taking the time to review Sendlane. We appreciate it very much. Best, Sonya. VP Marketing

Marty C.

Marketing Consultant

Small-Business (50 or fewer emp.)

1/25/2021

"Easy (almost fun) to use and necessary as air"

5/5

What do you like best about Sendlane?

I love building out my Automations. Fun to do and easy to understand how! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

There's nothing to dislike. I'm a happy customer!! Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Marty,

Thank you so much for the 5-star, glowing review - we love hearing from happy customers like yourself! It's not always easy to map out a customer journey, so it's refreshing to hear you're finding it to be not only easy to do, but also finding joy in using the platform and building automations.

We appreciate the partnership, Marty, and look forward to continued growth and success for your business!

Cheers,

Mariesa, Director of Customer Success

Cindy D.

Founder, Strategic Connector & Joint Venture Facilitator

Small-Business (50 or fewer emp.)

1/19/2021

"Easy to use, good deliverability"

4/5

What do you like best about Sendlane?

With some other platforms using the API doesn’t end up getting f ALL is your leads. Send lane gets more - and importing any stragglers is nice and easy too Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Copy and pasting from a different platform doesn’t always work cleanly Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Cindy,

Thank you for taking the time to write us a review. I'm so glad your experience has been great so far; getting access to connect with customers you were not able to with other platforms is excellent news! We are thrilled that Sendlane is able to solve that problem for you and your business. We look forward to being a trusted partner in your business's continued growth and success. Thanks again, Cindy!

Cheers,

Mariesa, Director of Customer Success

DENISE R.

Licensed Realtor

Small-Business (50 or fewer emp.)

1/23/2021

"Less Stress With Sendlane"

5/5

What do you like best about Sendlane?

Ease of the platform and the awesome customer service. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It’s a little pricey - but it’s by far more affiliate marketer friendlier than the other CRMs. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Denise,

Thank you so much for the 5-star rating! We appreciate your sentiments and are so glad to hear the Sendlane experience is less stressful - which is so important in running a successful email program. :) We love all our affiliate marketing friends and are glad you find the Sendlane platform to be highly differentiated from others in-market. We appreciate your advocacy, Denise, thanks again!

Cheers,

Mariesa, Director of Customer Success

Kyla F.

Mid-Market (51-1000 emp.)

9/22/2020

"Thank you, Sendlane!"

5/5

What do you like best about Sendlane?

If you are looking for an email service provider to help you drive your email marketing campaign goals, I would highly recommend Sendlane. The features for producing creative and data-driven email strategies are impressive, and the team is truly amazing, so supportive, responsive and helpful! It has been an incredible tool for our company in automating, tracking and optimizing our email marketing efforts and improving our deliverability. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

So far I have not experienced any issues with Sendlane. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Kyla: Thank you for taking the iime to review Sendlane. We appreciate it very much. As always, please do let us know if there are missing features you are looking for in the solution. We are constantly improving the product. Best, Sonya. VP Marketing

Eric D.

Mid-Market (51-1000 emp.)

12/14/2020

"Powerful ESP"

5/5

What do you like best about Sendlane?

Automations. Keeps our segments in check Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The un-customizable global footer. none. Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Power. Speed. Features at a fraction of the cost of comparative ESP's Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Handling our large subscriber base and managing our segmentation across vastly different classifications of user types. Sendlane's automations, popups, and beacons make this a very powerful platform. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Eric,

Thank you so much for taking time to leave us a review! We are thrilled to hear Sendlane has been a powerful ESP for your business. Managing email communication at scale for your entire customer base should be easy, automated, dynamic and personalized -- we are so glad to hear you've found a solution for all of that here at Sendlane. We look forward to continued partnership together - thanks again for your advocacy, Eric!

Cheers,

Mariesa, Director of Customer Success

Brian H.

Small-Business (50 or fewer emp.)

12/8/2020

"Great user interface, deliverability and customer support"

5/5

What do you like best about Sendlane?

The customer support I receive when I need it. I never wait long for answers. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

When you import data manually into the account, it needs to go through a review. With that being said, it's because of this that they are able to maintain their deliverability. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Brian, Thank you for taking time to review Sendlane; we deeply appreciate it. And, as always do let us know if you are looking for functionality not yet in the solution. Best, Sonya

Will C.

Small-Business (50 or fewer emp.)

12/7/2020

"Extremely helpful staff and service."

4.5/5

What do you like best about Sendlane?

The CEO and the rest of my service team are highly responsive and understanding Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The website needs to be refreshed manually. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Will: thank you for taking time to review Sendlane; much appreciated from our end. I will pass on the reccomendation to the team. Best, Sonya

Verified User in Internet

Small-Business (50 or fewer emp.)

1/23/2021

"It is easy to use and you can logically & visually see the sequence of events in your automation"

5/5

What do you like best about Sendlane?

Ease of adding emails, triggers and automation Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The addition of step in automation does not apply to subscribers in the flow, but only applicable to the new subscribers. I hate that Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hello!

Thank you so much for the 5-star review! We're so glad to hear you're finding it easy to build emails, triggers and automations. I also appreciate the feedback you've shared on how to strengthen our automation offering; I have passed that feedback along to my team for consideration. :) We appreciate you choosing Sendlane, and look forward to seeing your program continue to grow and excel with the platform!

Cheers,

Mariesa, Director of Customer Success

Kathy M.

Email Marketing Manager

Small-Business (50 or fewer emp.)

12/7/2020

"We LOVE Sendlane and if anyone asks what ESP to use - We point them to Sendlane!"

5/5

What do you like best about Sendlane?

The platform is very user friendly and the customer support is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Only thing we would like is more URL links to be provided in the dashboard for reports. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Kathy,

Thank you so much for leaving a stellar review and for your continued advocacy of Sendlane. Our team just loves working with you, too! We take every bit of product feedback seriously and I am happy to report back that since you posted this review, our team recently released an enhancement that increases the number of links displayed in the dashboard! So hopefully that helps with your reporting. :) We appreciate your partnership, Kathy, thanks again!

Cheers,

Mariesa, Director of Customer Success