Sendlane Reviews & Product Details

We've used Sendlane for a little over 2 years at this point and the personalized support is an absolute game-changer! Good luck getting in touch with anyone at Mailchimp.

The drag and drop functionality of the automation builder is very useful for us visual folks. Not only is it aesthetically pleasing and intuitive, but it has some incredibly advanced features that really help to push your open and click rates up.

Sendlane is about as eCommerce friendly as it can get and just makes sense to use. Do yourself a favor and move to Sendlane. Review collected by and hosted on G2.com.

I dislike nothing. Every time I think there is something buggy it's just me not looking in the right place but as an enterprise client, our account managers always jump on that right away. Review collected by and hosted on G2.com.

They are always there when I have a question or need help with my account. Review collected by and hosted on G2.com.

Nothing I can think of. Deliverability is amazing and cs is great. I’ve been with them since beginning and their improvements are awesome Review collected by and hosted on G2.com.

Sendlane offers above-average deliverability, as well as custom event triggers that are remarkably easy to set up. Their predictive sending times of campaigns improves campaign performance a bit compared to the competition. Also, their support guides are incredibly well-written and contain substantial amounts of information. Review collected by and hosted on G2.com.

Support for major e-commerce platforms not named Shopify, like BigCommerce, is dilapidated to the point that you cannot trust the accuracy of essential KPIs like attributable revenue. Additionally, contact imports are subject to human review–which itself is not an issue, but you may find yourself suddenly and inexplicably subject to being unable to continue manual imports even if your spam and unsubscribe rates are low. After switching email service providers to one of their competitors–who has no issue with manual contact imports–we experienced a noticeable improvement to deliverability. Review collected by and hosted on G2.com.

The support was a pleasant surprise. So many products out there look great, but offer little-to-no support, beyond a slow responding help desk. Not the case with Sendlane. From the beginning we were assigned a Sendlane rep and I was pleasantly surprised at the level of help she provided in getting us setup. What a relief to have someone from Sendlane take the time to really look into how we were setup in our CRM and help us import data into our Sendlane account. Review collected by and hosted on G2.com.

Nothing really so far. All of our contact with Sendlane has been nothing but positive thus far. Review collected by and hosted on G2.com.

After trying many many autoresponders on the market I finally found Sendlane. Their platform is intuitive and constantly evolving and their support is 2nd to none, super friendly and always there to help with anything you might need from setting something up to looking at stats and helping explain them. Deliverability is excellent. I also find the automations an excellent feature especially the ability to split the audience based on their responses, really neat. I did have a challenge integrating with ThriveCart not a few months back and Sendlane were happy to get their development team talking with ThriveCart's team to find a resolution, a level of service I haven't come across. I am also impressed with the innovation and evolution of the platform which has seen several feature updates and releases since I have been using it. As I say I have tried many of the mainstream autoresponders and and Sendlane is the best I have used. Review collected by and hosted on G2.com.

I haven't come across anything I dislike about the the Sendlane platform, as I say it is a very well thought out environment which is intuitive to use and has top notch support if you ever get stuck. Review collected by and hosted on G2.com.

Ease of use, quick and easy process to create new campaigns, send to mailing lists, import of contacts, great integration options to various third parties like clickbank to grab your new customers from. Powerful automation features with and/or/if statements to then send those contacts email blasts and track conversions from within. Able to resend emails to people who missed your first emails, to segment by email, name, location, other variables, etc. They also allow marketing emails while many other email platforms do not. This is a very major selling point and makes it stand out from the rest. Review collected by and hosted on G2.com.

if there was an easier "one click" type of way to cleanup bounced/unsubbed/inactive emails so they don't clog up the account. Review collected by and hosted on G2.com.

The automations that you can easily custom build to help manage your lists. List hygiene is important, and Sendlane helped us setup automatic emails to retarget unengaged contacts and filter out the uninterested ones. The Sendlane staff has been super helpful in educating us on better practices and helping us improve our capabilities. Our engagement rates have skyrocketed since using Sendlane! Review collected by and hosted on G2.com.

There's not much we dislike. We have two brands on one account that we switch back and forth between, but revenue and metrics/data collection can only be integrated to one store at a time. It would be nice to connect to both storefronts this way. I wish there was a mobile app with some campaign building capabilities for managing our email marketing when on the road, but I'm told their dev team has been looking at it. More tutorials on specific automations would be helpful so I don't have to bug my Sendlane rep too often, but they are always willing to help anyway they can. Review collected by and hosted on G2.com.

Ease of use. Interface is very intuitive.

Sendlane support team is second to none. Whenever there's an issue, they're incredibly helpful and responsive. Review collected by and hosted on G2.com.

None really. Experience has been very positive.

Having come from aWeber, I can absolutely say that I have zero regrets. The ease of use and functionality make me wish I had changed 6 months earlier. Review collected by and hosted on G2.com.

The way that I can categorize customers and develop focused emails for them Review collected by and hosted on G2.com.

I'm still fairly new to the platform so I haven't run into a problem yet. Review collected by and hosted on G2.com.

I've been a client of Sendlane since 2018, and what I like the best of it is the support and help I get whenever I need it. All the features and the power of the platform are great, but without that support they would be worth nothing. So I would say Sendlane is the best ESP when it comes to support. Which is the most important aspect in my opinion. Review collected by and hosted on G2.com.

I don't like the price increase, for more functionality, that I don't actually need. Maybe there should be different plans for that? Review collected by and hosted on G2.com.