# Savio Reviews **Vendor:** Savio **Category:** [User Research Repositories](https://www.g2.com/categories/user-research-repositories) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About Savio Track feature requests to drive expansion and retention revenue. Centralize feature requests in one place with no workflow disruption. Track feature requests from Intercom, Help Scout, Slack, and more. Founders, Customer Success, and Product Management teams track voice of customer requests to delight customers, reduce churn, and drive upsells. ## Savio Reviews ### 1. easy to file feature requests to product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Savio?** I like the slack integration because you can file a ticket in slack with fields you have to answer to file a ticket, and it saves you time from opening a new tab on your web browser. This also gives visibility to whoever is in the channel and show the ticket as a slack message. **What do you dislike about Savio?** When using the web application, it can be difficult to search for a ticket because it's not intuitive where you go to search. It would be nice if there were a search bar on all web app pages to find a ticket. **What problems is Savio solving and how is that benefiting you?** Capturing customer feedback right away so that it's not forgotten. This helps our software improve and start a conversation between different departments. Being part of the Customer Success Team, I can file feedback coming from the clients to the product team and answer questions that are part of the criteria. ### 2. Easy way to gather feature requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Savio?** The ability to customize the template for requesting feature enhancements. The Chrome extension is great also. **What do you dislike about Savio?** The tagging system can get a little repetitive. It would be nice to rebuild tags and lock them down to better categorize. **What problems is Savio solving and how is that benefiting you?** We are able to gather and prioritize feature enhancements from both internal and external users. Savio has helped us to realize the most important use cases our customers need to solve. ### 3. Helps us convince our product team to build the right things =) **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Savio?** The Help Scout integration and chrome extension makes it easy for our success / support team to centralize customer feedback. It's easy to see what our top-requested features are by number of requests or total customer revenue. When it's time for our weekly meeting with product we have both data and customer stories to nudge them to prioritize features that customers actually want. Also nice to be able to capture feedback from Slack. The daily email that shows newly-added feedback is helpful to keep a finger on the pulse of what our customers want. And the feature to notify multiple customers that we built their feature is great. **What do you dislike about Savio?** There's no voting boards - that would be a handy way to capture feedback. There's no Kanban roadmap (but there is a list-based roadmap). **What problems is Savio solving and how is that benefiting you?** Before Savio we tried keeping our customer feedback in Trello. That was painful because it was highly manual - we'd forget to move feedback over, and when we did it took a lot of time. Plus feedback was hard to segment, digging through feedback with Product was painful, and we couldn't close the loop easily with customers. With Savio, centralizing feedback is easy and fast, segmenting feedback based on customer details (like plan) is easy, it's easy to pull up Savio in our Product meeting to show them what customers care about, and so is notifying customers that we built their features. We now have a system we can rely on to keep and use our feedback to built things our customers are asking for. ### 4. Simple and integrated place to capture product feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Savio?** Love that it's integrated with Segment so setup was easy. Also, the Intercom integration and Chrome extension are really helpful. **What do you dislike about Savio?** The web app can be slow at times and a bit cumbersome. **What problems is Savio solving and how is that benefiting you?** We needed a place to track feature requests and user problems so that we could decide where to focus our limited R&D resources. It's cost efficient and simple which is also important to us. It also helps us close the loop with folks who ask for features. ### 5. Great tool for centralizing customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Savio?** Quick to setup. We were collecting feedback from Intercom and Salesforce in five minutes. Out-of-the box integrations with the main places we get customer feedback from today (e.g. Intercom). Nice integration with Slack. The ability to segment feedback based on customer attributes like MRR and plan so we can focus on the most important feedback. The Chrome Extension lets us easily submit feedback from places that they don't have a builtin integration for (e.g. Google Docs). Product is constantly improving. **What do you dislike about Savio?** In general pricing plans are pretty reasonable but I wish they had a more generous free plan. **What problems is Savio solving and how is that benefiting you?** We get feedback from many different places. Feedback from customer support that comes in from Intercom chat sessions. Feedback from the sales team while they are talking to prospects and using Salesforce. Internal discussions that mostly happen in Slack. Answers to qualitative survey questions (e.g. in NPS surveys). Before Savio we had that information all over the place and it was hard to use it effectively. With Savio we now have all of our customer feedback centralized in one place and we can segment it based on things like MRR. This lets us make more data driven product decisions. ## Savio Discussions - [What is Savio used for?](https://www.g2.com/discussions/what-is-savio-used-for) - [View Savio pricing details and edition comparison](https://www.g2.com/products/savio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A49%3A43+-0500&secure%5Bsession_id%5D=943c647c-5d35-4791-9cb0-b09e452bf47c&secure%5Btoken%5D=e8bf25e1ee5aa4387399900665e45588ed55496741f5e31a1f13251b676dfcce&format=llm_user) ## Savio Features **Management** - Team Collaboration - Access Control - Data Security **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations ## Top Savio Alternatives - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (248 reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) - 4.5/5.0 (166 reviews)