--- title: SAP Service Cloud Reviews meta_title: 'SAP Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 263 reviews by the users' company size, role or industry to find out how SAP Service Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 263 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SAP Service Cloud Reviews **Vendor:** SAP **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 263 ## About SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution ## SAP Service Cloud Pros & Cons **What users like:** - Users appreciate the **ease of use** of SAP Service Cloud, simplifying customer management and boosting productivity. (25 reviews) - Users appreciate the **robust customization tools** of SAP Service Cloud, enhancing functionality and streamlining customer interactions. (22 reviews) - Users value the **efficiency** of SAP Service Cloud, appreciating streamlined operations and improved service delivery across channels. (21 reviews) - Users value the **comprehensive visibility** of SAP Service Cloud, enhancing customer service efficiency and team collaboration. (17 reviews) - Users value the **automated processes** in SAP Service Cloud for efficiently managing and tracking customer issues. (16 reviews) - Users value the **strong integration with other SAP solutions** that enhances customer data consistency and service workflows. (16 reviews) - Automation (14 reviews) - Simple (14 reviews) - Management Centralization (12 reviews) - Easy Integrations (11 reviews) **What users dislike:** - Users find the **complexity** of SAP Service Cloud overwhelming, especially for newcomers navigating its numerous features and integrations. (24 reviews) - Users find the **steep learning curve** of SAP Service Cloud challenging, with complex configuration and customization hurdles. (21 reviews) - Users find the **steep learning curve** of SAP Service Cloud challenging, especially with complex configurations and customization. (18 reviews) - Users often struggle with the **complex and outdated interface** , which hinders their overall experience and navigation. (15 reviews) - Users often find the SAP Service Cloud interface **not intuitive** , leading to a challenging learning curve for newcomers. (13 reviews) - Slow Performance (12 reviews) - Users find **limited customization** options challenging, making initial setup and tailored workflows time-consuming and complex. (11 reviews) - UX Issues (10 reviews) - Complex Administration (9 reviews) - Poor Performance (9 reviews) ## SAP Service Cloud Reviews ### 1. Vast platform and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SAP Service Cloud?** AP Service Cloud provides a range of features for managing customer service, including case management, ticketing, knowledge management, and omni-channel support. **What do you dislike about SAP Service Cloud?** While SAP Service Cloud offers a range of customization options, there may be limitations in terms of tailoring the solution to specific business needs. Customizations might require additional development efforts and can impact the ease of upgrades and maintenance. **What problems is SAP Service Cloud solving and how is that benefiting you?** By integrating customer service processes and data across different touchpoints, SAP Service Cloud enables organizations to deliver consistent and personalized experiences. It helps businesses understand customer needs, preferences, and purchase history, allowing agents to provide relevant and tailored support. This enhanced engagement can lead to increased customer satisfaction and loyalty. Knowledge Management and Self-Service: SAP Service Cloud includes knowledge management functionalities, enabling organizations to create and maintain a centralized repository of customer-related information, FAQs, troubleshooting guides, and best practices. This knowledge base can be made accessible to customers through self-service portals, empowering them to find answers to their queries independently. This reduces the volume of support requests and enhances customer satisfaction. ### 2. Transforming Customer Experience- the power of SAP service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Richa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SAP Service Cloud?** SAP service Cloud offers robust set of tools and features to manage and enhance customer service operations. It enables organization to handle customer inquires and complaints . **What do you dislike about SAP Service Cloud?** SAP service offers a wide range of features and functionalites which can result in a steep learning curve for new user. It is highly customizable that's there is some limitations. Apart from that everything is 10 on 10 **What problems is SAP Service Cloud solving and how is that benefiting you?** It is little bit difficult due the highly customizable features of this which creats some limitations and restrictions in the tool .Apart from that we use it for help desk , live chat as well which is such a amazing features of this tool ### 3. Prompt support, easy setup and cost optimization. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep P. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about SAP Service Cloud?** The configuration and initial setup is very easy and hence has less adoption cost. UI is well designed and Intuitive. The application is available on Mobile (Android and iOS) so you can work from anywhere. Supports the organisational requirements of hybrid workspace. **What do you dislike about SAP Service Cloud?** Working from remote locations with bad connectivity can be challenging. Needs to segregate its offerings in a better way. Customers want more customisation in order to stabilize their budgets by choosing specific features only. **What problems is SAP Service Cloud solving and how is that benefiting you?** Organisational requirements of moving to Cloud. Restructuring costs of operations and making the systems more resilient towards disaster recovery initiatives. Easier platforms for workforce to upskill to. Better customer experience. ### 4. It allows you to deliver exceptional service to customers anytime, anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth P. | Senior Allocator , Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about SAP Service Cloud?** It is an efficient customer service platform, always making use of feedback, reviews, AI and mined activity data to improve satisfaction. A lightning service platform i like that uses connected mobile and social tools to deliver success! **What do you dislike about SAP Service Cloud?** It is very functional so far and unless you like whining, there's really little to whine about with this platform. Its tops at service delivery. **What problems is SAP Service Cloud solving and how is that benefiting you?** It helps address concerns and problem areas, helps in allocating solutions and the ones to provide assistance. It uses AI as well to understand issues better, including repeat requests and son on. Making for better troubleshooting and mitigation. ### 5. Optimising service delivery management **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud offers robust ticket management capabilities, enabling organizations to efficiently handle customer service requests, incidents, and inquiries. It provides a centralized platform to track, prioritize, and assign service tickets, ensuring timely resolution and customer satisfaction. **What do you dislike about SAP Service Cloud?** Considerations around implementation, data migration, customization, and user training should be carefully addressed to ensure a successful adoption of SAP Service Cloud **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service Cloud provides organizations with a comprehensive service management solution to deliver exceptional customer service and support. With its ticket management capabilities, knowledge base, SLA management, analytics, and system integration, SAP Service Cloud enables organizations to streamline service operations, improve customer satisfaction, and drive operational efficiency. ### 6. Best set of tools available with Sap **Rating:** 5.0/5.0 stars **Reviewed by:** SAJAL W. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about SAP Service Cloud?** Their crm and customer and analytics tools are really good, they have been a great help for the team. Sap is a very long term player in the market and we really love their tools **What do you dislike about SAP Service Cloud?** It is very difficult to use and we need special training sessions to using the tools. L and D team has to give time to explain the tools to the respective teams **What problems is SAP Service Cloud solving and how is that benefiting you?** Data handling and their Crm has been a great help for us. Our teams started using this only for the day to day tasks and it has been a great support for the teams working cross functionally ### 7. Great tool for customer service and simple and profitable technical support. **Rating:** 4.5/5.0 stars **Reviewed by:** Herbert L. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about SAP Service Cloud?** I enjoy how SAP Service Cloud allows us to respond swiftly to our clients' concerns from anywhere, the ability to synchronize on mobile and real-time web devices allows the equipment to reply to customers rapidly. SAP Service Cloud enables full oversight and transparency of client demands, and ensuring that their requests are addressed in a timely and efficient manner would be a game changer for us. The extremely low learning curve to begin with easy and flexible roadmaps to execute all essential operations so that your company's administration of requests and problems is automated, transparent, structured, and straightforward. **What do you dislike about SAP Service Cloud?** I wish SAP Service Cloud had a more configurable dashboard like FreshDesk; I've been using view counts to replace it, but a visual dashboard would be fantastic; customizing dashboard views and analytics should be easier; I never seem to find the ideal view. I dislike the Comments vs Reply section; you must use one or the other or the email tracking will be fouled up; I use respond not just and only comment (private) if I need to copy in a case relevant email. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service Cloud tracks client demands as work-from-home requirements rise, responds to customer enquiries and/or difficulties, and connects with our project management application for speedy resolution for our developers. SAP Service Cloud fits our company's requirements for centralized tools to handle requests and issues for both internal workers and external customers; there is a simple yet powerful out-of-the-box interface for non-agents (employees and customers) that allows users to submit requests and issues. There are other plugins like as integrated Sprint and project management, as well as many more. ### 8. SAP Service Cloud is a great product for managing support requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. B. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2023 **What do you like best about SAP Service Cloud?** I enjoy the UI design and easy access to all capabilities of SAP Service Cloud; it works excellent for all I need it to accomplish; we can self-learn and modify it to our needs; and the knowledge base and community, together with the simple user interface, aided us in getting up and running quickly. We may use SAP Service Cloud to design bespoke forms to satisfy various ticketing needs, and we can service internal and external clients in a personalized manner. **What do you dislike about SAP Service Cloud?** I don't mind SAP Service Cloud at all; the pricing is reasonable and competitive, and the website's structure and appearance, as well as its integrated apps, are excellent. However, the auto assign feature is useful, but it requires an admin user to create presets. It would be more helpful if the system had some sort of AI to auto assign based on skill sets. It would also be nice if there were more tutorials in the form of videos, which can help speed up onboarding and explain the hierarchy and structure of the knowledge base. **What problems is SAP Service Cloud solving and how is that benefiting you?** We use SAP Service Cloud to fuel our internal teams' and external customers' knowledge bases, and we also use the ticket management system to make our clients' lives simpler. SAP Service Cloud is used to handle all internal and external ticketing requirements. SAP Service Cloud assists us in organizing and categorizing each request so that we can reply quickly, satisfy our SLAs, and improve the customer experience. ### 9. SAP Service Cloud is best in market **Rating:** 4.5/5.0 stars **Reviewed by:** Shwetank J. | SAP ABAP Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SAP Service Cloud?** I would totally recommend SAP Service Cloud to all the companies, doesn't matter if they're smaller in size or whatsoever, if you want to take their customer service to the another level of heights, then just go for it. The best thing to like about this Service Cloud is the way they make use of AI and ML and get the best out of it to automate the routine tasks and make data-driven decisions. This really helped alot in delivering great services. **What do you dislike about SAP Service Cloud?** User interface, as always, can be little complex for the newbies and User interface gives an outdated vibe altogether. Other than that, its all good, provides best features. For this, I don't even want to complain with the price, as what it offers is worth the price, totally. **What problems is SAP Service Cloud solving and how is that benefiting you?** It has the features to provide an all rounder view of the customer, automation processes and offers an real time insight data, which inturn, helped us to improve our service capabilities. As we can make changes such as creating personalized and better customer services. Also, getting back to inquiries quicker, has enhanced our customer satisfaction and faithfulness, which inturn results in profit of revenues. ### 10. Best out of SAP Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush C. | Graduate Research Assistant - C++ Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SAP Service Cloud?** One of SAP Service Cloud's biggest features is its capacity to streamline customer support operations by giving service agents access to all past and present contacts with clients in one location. **What do you dislike about SAP Service Cloud?** The two reasons I believe SAP Service Cloud is slipping are as follows: Although SAP Service Cloud offers a variety of customization options, there can be restrictions on how much the solution can be altered to meet certain business requirements. Businesses that need highly tailored solutions may find this difficult. Cost: SAP Service Cloud is a pricey option, and for small and medium-sized organizations, the price may be a deterrent. Extra fees for customization, integration, and continuing maintenance may also apply. **What problems is SAP Service Cloud solving and how is that benefiting you?** Manual procedures and siloed systems can make it challenging for customer care representatives to react to enquiries quickly and effectively. To assist organizations in responding to client enquiries and providing round-the-clock service, SAP Service Cloud provides automation solutions like chatbots. Additionally, it provides firms with the ability to use predictive analytics to find trends and patterns in client behavior and proactively solve problems. Lack of personalization: Consumers demand personalized service, but organizations may find it difficult to provide it because of disjointed data and ineffective processes. Businesses may offer individualized help based on the customer's prior encounters with the company thanks to SAP Service Cloud, which increases customer happiness and loyalty. ### 11. SAP Service Cloud is a great Help Desk Software **Rating:** 4.5/5.0 stars **Reviewed by:** Steven P. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about SAP Service Cloud?** Automated agent assignment, as well as automatic service level agreement assignment to tickets originating from specific email domains and clients, is incredibly beneficial. I'm a big fan of automation, processes, and rules. When we configure those features, everything else works automatically, saving us time. As a result, we can respond to and resolve tickets faster than ever before. **What do you dislike about SAP Service Cloud?** I wish admins weren't included as agents; I'd rather be able to configure the system and log in as required to make adjustments than pay for a mainly idle user. I'd want SAP Service Cloud to provide me more control over the design and customization of my Help Centers. Additionally, I believe it would be fantastic to be able to connect a chatbot to the support center. Sections cannot be freely styled or dragged and dropped, and our knowledge base entries appear as lists rather than preview boxes. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service Cloud is being used to improve customer support and track user concerns, the option to allocate tickets to certain users based on customer email is really helpful. We are reducing the amount of direct calls to our office by using SAP Service Cloud, the knowledge base can help many clients discover answers, we plan to launch a comprehensive outbound call center utilizing SAP Service Cloud as the foundation. We can provide a simpler and better approach for our personnel to ticket us, and we're ready to connect our O365 accounts as contacts, as a result, our workers can access the site using your login credentials. ### 12. Cost effective solution with great functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Arun kumar T. | Supply Chain Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about SAP Service Cloud?** Simple and straightforward UI. A very much constructed thorough ticket the executives usefulness that permits to effortlessly record, cycle and resolve number of administration demand coming in. The general expense related with the assistance cloud and the quantity of usefulness it brings to the table inside the planned cost range. **What do you dislike about SAP Service Cloud?** In some cases in the event that we don't oversee and control utilization of administration appropriately, it can amount to the membership costs that we need to pay when we benefit this assistance. So appropriate and severe observing for this must be set up. Likewise cloud availability can be an issue in far off region with less organization access **What problems is SAP Service Cloud solving and how is that benefiting you?** One of the best quality that SAP service cloud is that it totally agile and customer focus software which is cost effective and product functionality is super easy which makes it operable by everyone in the organization. ### 13. Fast, scalable and efficient service **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen K. | .Net Developer L2, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SAP Service Cloud?** The most important fact I like regarding the SAP cloud is that the centralized working area for a service company or agent, which makes the SAP cloud the fastest delivery and integrated system. **What do you dislike about SAP Service Cloud?** The single thing I dislike the most in and worried about is the security infragments in comparison with another cloud service. The improvements needed in the cloud platform. **What problems is SAP Service Cloud solving and how is that benefiting you?** The customer service is really beneficial for me and my organisation to improve the delivery unit concurrency, stability. The costing of the cloud service is really impressive in comparison to others. ### 14. Trust worthy cloud service for enterprise **Rating:** 4.5/5.0 stars **Reviewed by:** Md M. | Senior Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SAP Service Cloud?** SAP Cloud Services offers management services for application, security, testing, data, and cloud services. This is what makes it easy for any module to implement and test for it's security and workability. **What do you dislike about SAP Service Cloud?** As of now, there is nothing to dislike. But yes as I always say user interface can be improved for all SAP services and module to make is more user friendly by reducing complexity but still we have variation in business and so it's not that easy to do. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP service cloud helps in testing and managing integration of modules and also integration of different tools with SAP modules. It also helps in migration of data. And obviously after doing all these we can relay on cloud services for security via different testing steps. ### 15. Budget friendly with great functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik C. | Assistant Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about SAP Service Cloud?** Budget-friendly ticket management tool with good functionalities on the tips of the agents through its android and ios mobile app. It helps in easy acknowledgment of the tickets which gives confidence to the end users in this product/service. **What do you dislike about SAP Service Cloud?** As it is on a cloud network so we have to pay for the subscription fees whether we use it quite often or sometimes. We need to move all our data to the cloud which again leads to confidence issues with the client. As it is internet based, with work from home we face challenges if our consultants are located in remote areas. **What problems is SAP Service Cloud solving and how is that benefiting you?** With its ticket management functionality, we are using this product for resolving customer tickets. It records the ticket well and helps in attaching the knowledge article and has the benefit of attaching a previous ticket that is related to the new one. ### 16. Perfect Cloud Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Environmental, Health, Safety, & Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SAP Service Cloud?** I like that there are a lot of efficiencies with intelligent automation. There are good practices for breakthroughs. It is a very tailored program. A really good investment. **What do you dislike about SAP Service Cloud?** There is nothing to complain about. You can convert and transfer a lot of data with this program. So to me, there is nothing to dislike about the cloud service. **What problems is SAP Service Cloud solving and how is that benefiting you?** It is helping with the organization of a lot of data. The customer service side of things is also beneficial as well. It's like everything you need is right there for your use. ### 17. SAP Service Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** PRAGATI K. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SAP Service Cloud?** SAP service cloud connects customer service to data handling and native integration. Using this platform, customer service representatives can quickly get customer data in one place and give excellent resolutions to customers. It also shortens the time to pull out the data for connected customers. **What do you dislike about SAP Service Cloud?** Overall I have excellent experience with this platform, but somewhere I feel it is not user-friendly. Freshers will require basic training to deploy it. It requires some developing and designing to make it user-friendly. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service Cloud helps me with data-driven decisions, and it shortens the time and effort so I can improve my efficiency and productivity. It helps in decision-making and analytics. ### 18. Smart Helpdesk support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Christiana K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about SAP Service Cloud?** The convenience that this platform has created for customer support is excellent. Easy dashboard with fast cloud servers. Everything is under control and Knowledge Base is performing very well. **What do you dislike about SAP Service Cloud?** I am a fan of SAP softwares, they know what the customer wants, SAP service cloud is also good platform and it's problem free. **What problems is SAP Service Cloud solving and how is that benefiting you?** Communicating with the customer in the form of live chat creates a better feeling for the parties, and leads to more sales and a sense of trust for the customer. SAP Service cloud has made our sales increase, we have more customers, the support service has become faster and more professional. Saving time and the work environment has become more creative and productive for our team. ### 19. Fastest customer service and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh R. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SAP Service Cloud?** The most important thing I like is the incident management facility, which we get in SAP, this helps me to deliver fast customer support service to the users and clients. **What do you dislike about SAP Service Cloud?** The pricing is little bit high than the SERVICE NOW, and the most disappointing part is just some security services and facilities, which needs some improvement. **What problems is SAP Service Cloud solving and how is that benefiting you?** The united feature , we can find at one united place like live chat, customer support, ticket management, cloud services and it saves our time too much incomparision to any other Services. ### 20. Make Your Customer Service Better and Fast With Its Amazing Features **Rating:** 4.5/5.0 stars **Reviewed by:** Anmol B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SAP Service Cloud?** It provides the feature of ticket management which helps to track and manage customer inquiries and problems. Its integration with other CRM solutions is easy and fast. It gives the quality to generate the report and monitor the productivity. **What do you dislike about SAP Service Cloud?** while working with large dataset and complex queries it creates an issue and its performance get a time delay. **What problems is SAP Service Cloud solving and how is that benefiting you?** It provides a centralized repository to maintain customer data and their inquiries. It provides the ticket management system which helps our agent to prioritize the manager's customer queries. It also provides the feature to communicate o clients or customers over chat, which helps us understand their issues. ### 21. SAP Consultant **Rating:** 4.0/5.0 stars **Reviewed by:** ASHISH G. | Successfactor Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SAP Service Cloud?** Omnichannel support - SAP Service Cloud allows businesses to interact with customers through multiple channels, including phone, email, chat, social media, and more, providing a seamless customer experience across all touchpoints. **What do you dislike about SAP Service Cloud?** Integration - While SAP Service Cloud provides robust integration capabilities, it may not integrate seamlessly with all third-party systems or applications, which could limit its effectiveness in certain use cases. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service Cloud provides real-time analytics and reporting capabilities that allow businesses to track key performance indicators (KPIs), identify trends, and make data-driven decisions to improve their customer service operations. SAP Service Cloud enables businesses to interact with customers through multiple channels, including phone, email, chat, social media, and more, providing a seamless customer experience across all touchpoints. ### 22. "SAP Service Cloud- Review" **Rating:** 4.5/5.0 stars **Reviewed by:** Vikrant K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about SAP Service Cloud?** Because of this, implementing and testing any module for usability and security is very simple. Applications, security, data, testing and cloud services administration, are all offered by SAP Service Cloud. **What do you dislike about SAP Service Cloud?** Integration needs improvements; although integration of SAP Service Cloud has strong capabilities in SAP Service Cloud, it could not work perfectly with all third-party applications. **What problems is SAP Service Cloud solving and how is that benefiting you?** It offers managed IT infrastructure with less official outlay. An organisation may safely store and access any data with a cloud-based system, no matter where they are. Combining resources, it decreases the total costs of ownership. ### 23. Great Work flow and clients management **Rating:** 4.0/5.0 stars **Reviewed by:** Surjeet K. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about SAP Service Cloud?** SAP ERP solutions on cloud give an organization the ability to securely store and access all data, regardless of location. It lowers the total cost of ownership by pooling resources. It helps streamline operations and increase business insight. It provides managed IT infrastructure with minimal investment. **What do you dislike about SAP Service Cloud?** Performance of the system Printing manufacturing orders with picklist and drawing (get mixed up) Searching for product with Serialnumber in connection with the customer and the customer order number (with standard-Apps we have a great effort to find it) **What problems is SAP Service Cloud solving and how is that benefiting you?** Historical Information in the material document list > you can find all the necessary information Monitor stock and requirements > the old APP MD04 is very efficent and the function will be integrated step by step into the new APPs Meanwhile is the capacity-Planung on a acceptable level ### 24. Robustious, Iconic & Full-featured Customer Service Program of 2023 **Rating:** 4.5/5.0 stars **Reviewed by:** Shiri F. | Head of Partner, Field & Customer Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud allows me to be 'Agile Always' which help me amend customer service when necessary. Omichannel service on SAP SC allows us to retain and keep customers coming back. **What do you dislike about SAP Service Cloud?** For the past whole lot year and this part of the year, I haven't encountered any flaw on this program. **What problems is SAP Service Cloud solving and how is that benefiting you?** Improve customer expertise through self service which get supported by AI. Channel orchestration via chatbot, emails, messaging apps and social channels help boost customer satisfaction. ### 25. SAP Service Cloud - A Great Platform For Handling Customer Care Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Cumi N. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SAP Service Cloud?** I like the ease of communication between the business and customers It offers amazing features for fast communication thanks to features such as help desk and live chat. It's ease for customer to get self help thanks to the self service features **What do you dislike about SAP Service Cloud?** I have no particular hates for SAP Service Cloud. It's an amazing tool that meets our needs **What problems is SAP Service Cloud solving and how is that benefiting you?** From self customer service features to live chat and help desk features, SAP Service Cloud has it all and has been very helpful ### 26. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Kruti K. | Associate Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about SAP Service Cloud?** Its user friendly , simple to understand also have been using it forever now so its like a habit. **What do you dislike about SAP Service Cloud?** Making reports with multiple filters often gets confusing **What problems is SAP Service Cloud solving and how is that benefiting you?** Its helping track all my clients at one place. Track my teams performance with ease ### 27. Best tool for handling customer service **Rating:** 4.0/5.0 stars **Reviewed by:** SOURAV DASGUPTA I. | Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SAP Service Cloud?** I've had the opportunity to work with SAP Service Cloud, and I've discovered it to be a really useful tool for handling customer service. The ability to offer a comprehensive perspective of client interactions across several channels, such as social media, email, and phone, is one of the features I like the most. This makes it simple to get client information fast and deal with problems effectively. My favourite aspect of SAP Service Cloud is its user-friendly UI, which is simple to use and understand. It also includes a variety of tools that can aid customer care representatives in giving consumers a better experience, such as automatic routing and tailored service suggestions. **What do you dislike about SAP Service Cloud?** Honestly, I don't have many complaints with SAP Service Cloud. It can be a little intimidating at first, especially for new users who are not accustomed with the programme, is one problem I might add. Nonetheless, this is easily solved with sufficient practise and instruction. It might also be pricey for smaller enterprises because it is a full solution. Yet, in light of the benefits it offers, I believe the expense is justified. All things considered, I have discovered SAP Service Cloud to be a really powerful tool for managing customer care and enhancing customer happiness. **What problems is SAP Service Cloud solving and how is that benefiting you?** I've found that using SAP Service Cloud has completely changed how I manage customer service. The requirement for a centralised platform to oversee all client interactions is one of the key issues it addresses. I can simply track and manage all client inquiries, problems, and complaints with SAP Service Cloud, which enables me to quickly and individually respond to each customer. The platform also provides a variety of capabilities including predictive analytics and chatbots powered by AI, which enable me to proactively handle possible issues before they escalate into bigger difficulties. This enhances client happiness while also streamlining internal procedures and boosting productivity. All things considered, SAP Service Cloud is a potent instrument that helps organisations by enabling them to deliver top-notch customer service and acquire a competitive edge in the market. ### 28. Comprehensive customer service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul S. | Sr. Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SAP Service Cloud?** its ability to provide an all round view with the help of customer data from their profile, preferences to how they interact with our business. This helps us make better business decisions **What do you dislike about SAP Service Cloud?** While SAP service cloud is a comprehensive solution pricing can be a concern for some potential customers, especially those operating on a tighter budget. It would be amazing if there was an alternative to the subscription model for smaller organizations that have limited needs and use the service cloud sparingly. **What problems is SAP Service Cloud solving and how is that benefiting you?** The case management features come in real handy, as SAP service cloud can interact with customers through various channels phone, chat, social media and gather their concerns in one place. The real time analytics that run on top of this data help us improve our customer service capbilities. ### 29. Best cloud service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Rudra Pratap T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud is a cloud-based customer service solution that provides businesses with comprehensive tools to manage and improve their customer service operations. Here are some of the most helpful features of SAP Service Cloud: Omnichannel Support, Knowledge Management,Case Management, Analytics and Reporting, and Integration with Other SAP Solutions. The upsides of using SAP Service Cloud include improved customer satisfaction, increased agent productivity, reduced costs, and better visibility into customer service operations. By leveraging the powerful tools and capabilities of SAP Service Cloud, businesses can deliver exceptional customer experiences and drive long-term loyalty and growth. **What do you dislike about SAP Service Cloud?** While SAP Service Cloud offers a wide range of features and benefits, there are also some potential downsides to using the platform. Here are a few areas where SAP Service Cloud may have some limitations: Cost, Complexity, Integration Challenges, Learning Curve, and Customization Limitations. While SAP Service Cloud offers many benefits, the platform may not fit every organisation, significantly smaller businesses with limited resources. It's important to carefully evaluate the platform's capabilities and limitations and consider cost, complexity, and integration requirements before deciding. **What problems is SAP Service Cloud solving and how is that benefiting you?** Lack of Insights and Reporting: SAP Service Cloud provides powerful analytics and reporting capabilities, enabling businesses to gain better visibility into customer service operations and make data-driven decisions. ### 30. SAP Service Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** hanhan s. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SAP Service Cloud?** The option of automatically assign leads was really good. All we need to do is to setup the employee map countrywise and now you can automatically assign the leads. It suggests duplicates automatically making our systems cleaner Creation of campaign codes is easy **What do you dislike about SAP Service Cloud?** It doesnot support languages other than ENglish. SO if you have Japanese and Chinese languages specially within the system, it pops up for a duplicate in every lead you create which is annoying. You need a team of technical experts to upload leads in the system. Adding a normal campaign code to a lead is really difficult Mapping the leads with Marketo is very difficult. You can't see customer journey or lead scoring in SAP unlike in Salesforce **What problems is SAP Service Cloud solving and how is that benefiting you?** Configuration and setup is easy, and hence building basic solutions becomes very easy. Also the ticketing service provides an easy way to address customer queries. The UI is highly user friendly, well designed, simple and intuitive to use. The availability of android and iOS mobile app helps in fully mobilizing the workspace and thus helps agents to work while on the move." ### 31. Best customer service provider and tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit K. | Senior Specialist Software Engineering, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about SAP Service Cloud?** I like most the tracking of customer activity and services that we offer with our products. It's too easy for tracking customer warranty check, invoice, order status and time. **What do you dislike about SAP Service Cloud?** I feel its not easy to integrate, with any other stores. Update on phone and ticket system should be more easy as compared to now. **What problems is SAP Service Cloud solving and how is that benefiting you?** We sell digital products, here we require tracking customer orders, so that we can provide them support, guarantee and warranty period update. So integration with SSC we can track all into a single system and keep our customers Happy to support. ### 32. Quick turnaround to resolve customer issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran Kumar M. | SAP PM consultant , Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about SAP Service Cloud?** It resolves all types of user issues quickly with a unified agent desktop and access to relevant insights and real data. It improves accuracy by solving tickets and providing case management workflows to streamline issues. It benefits all types of business. It can be used in mobile as well **What do you dislike about SAP Service Cloud?** It has improve the support services when critical issues are arises in the business. Release upgrade taking much time than required, this period needs to be shortened. Difficult to customise the screens as per requirement **What problems is SAP Service Cloud solving and how is that benefiting you?** There are lot of standard integration capabilities within the system. We can handle many processes at business and easy to setup. Ticketing service provides an easy way to fix all issues. The UI is good and user friendly. ### 33. Real time analytic tool **Rating:** 4.5/5.0 stars **Reviewed by:** Amit K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud provides a range of services that are mostly great services. if i have to choose which are great i will name a few, a. case management, b. ticketing, c. analytics, d. collaboration among tools **What do you dislike about SAP Service Cloud?** SAP Service Cloud have its own dislikes if we count some of the most pain points following can be among them a. This software can be complex to set up and configure. b. This software may have a steep learning curve for new users **What problems is SAP Service Cloud solving and how is that benefiting you?** If we remember one example of how SAP Service Cloud has helped our business enhances our customer service is through its integration with ML and AI. A busins can handle routine customer service inquiries more quickly and efficient by using of automated workflows and chatbots . ### 34. Good User Friendly Cloud Solution for Business **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant J. | Cloud AI/ML Performance/SRE Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about SAP Service Cloud?** The product is best suited for an organization that is already using SAP within their infrastructure. The product has good decent features and a better roadmap. The UI is pretty much interactive and easy to use. It is highly scalable and helps in business growth. Overall it is a good product. **What do you dislike about SAP Service Cloud?** As of today, SAP Service cloud lacks some integration that its competitors have. It lacks the AI/ML integration features, and I feel the customer support is also lacking. However, they have quarterly releases and come up with new enhanced features. **What problems is SAP Service Cloud solving and how is that benefiting you?** Currently, our infrasture is equipped with all the SAP products, and hence the SAP cloud is easy in integration with those. The product is highly scalable, and it is helping the business growth at a good pace. ### 35. Reliable to improve supplier and customers relations. **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell M. | Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud it's cloud-based solution that makes it easy to manage and access our customers data and documents anywhere anytime. Seamless integration with SAP apps helps us to boost sales and operations. **What do you dislike about SAP Service Cloud?** My experience has been phenomenal. But customization is a bit of time-consuming. **What problems is SAP Service Cloud solving and how is that benefiting you?** CTI integration helps us to solve manual calls and chats, and guide our sales from leads to sales order. Helps to remove all manual efforts, workflows and manage long and short cycle services process. Overall we've improved our customer retention and relations through SAP Service Cloud. ### 36. Easy and secured Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aruna T. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about SAP Service Cloud?** For Data Management, we can manage data easily for data management and data visulization. Security is great in this tool. **What do you dislike about SAP Service Cloud?** If you are new, bit needs to concentrate on learning new things, once you are done you feel it is easy. **What problems is SAP Service Cloud solving and how is that benefiting you?** To manage data using data management, and to protect data using data security. ### 37. A Must Have Customer Service Software For a Thriving Business - SAP Service Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob W. | Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about SAP Service Cloud?** What makes SAP Service Cloud different is that it makes customer service fast and custom It's easy to build relationships with customers while solving their needs Comes with features such as live chat and help desk which makes it even better Solving issues in real time is easy I like the knowledge base **What do you dislike about SAP Service Cloud?** It has never been problematic using SAP Service Cloud **What problems is SAP Service Cloud solving and how is that benefiting you?** It's the best customer service Solution. Very fast, easy to customise and makes everything happen ### 38. Speed ​​in response and modern customer support services **Rating:** 4.5/5.0 stars **Reviewed by:** Roberts D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about SAP Service Cloud?** Can be used with other SAP software such as Sap Hana, simple and attractive user interface, good facilities for the customer support team, powerful infrastructure without the need for additional software and all in one platform. **What do you dislike about SAP Service Cloud?** All our support team members love SAP service Cloud platform and most of the team connects remotely. It is an engineering masterpiece and i like it. **What problems is SAP Service Cloud solving and how is that benefiting you?** The ability to connect to the phone system, chat and social networks has multiplied our power to support. In the help desk and customer support department, every operator can easily answer hundreds of daily tickets, and in addition to saving time, costs are also saved. ### 39. Quality Assurance and GDPR Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about SAP Service Cloud?** The provision of a unified platform provides a convenient application for ticket management- ticket creation, resolution, and closure, which in turn helped in catering faster service. All this not only help in resolving customer issues effectively but also helped in better service management and creating meaningful relations with the customers. When it comes to replications on the HANA system, this solution becomes super easy and adaptive. **What do you dislike about SAP Service Cloud?** The cost factor, scope, and integration with existing solutions are time-consuming. It works well for a small entity, however, not very efficient when it comes to a large entity. The customizations are not that easy and require a process-oriented approach, which is very time-consuming; seems to be a herculean task. Moreover, the underlying analysis of the results is missing. **What problems is SAP Service Cloud solving and how is that benefiting you?** The biggest advantage is that it offers best-in-class customer self-service which not only improves customer satisfaction but also help businesses save cost. On top of this, one does not have to monitor multiple communication channels as all the customer requests are routed via the software and can be seen in one plus- thus it provides a unified platform which saves time and helps in giving prompt service to the end users. When integrating with SAP or the SuccessFactors, you benefit from data capabilities in the SAP Cloud Platform, such as role-based permissions and other SAP-importable characteristics. ### 40. Easy way of accessing **Rating:** 4.5/5.0 stars **Reviewed by:** Phani Kumar A. | Systems Engineer (SAP FI Consultant), Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud is launched to enable customers and agents to log in to the application without any installation. A meaningful connection will be established, which makes customers use self-service for better satisfaction. **What do you dislike about SAP Service Cloud?** SAP Service Cloud helps connect customers and agents to applications remotely; some users report issues, such as Connectivity, Performance and system integration. **What problems is SAP Service Cloud solving and how is that benefiting you?** With the launch of SAP Service Cloud, customers can now create service requests independently. It enables organizations to gain more profits with good customer retention and satisfaction. ### 41. Nothing like SAP in the Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac F. | IT Analyst Supervisor , Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SAP Service Cloud?** The benefit of this service not being locally hosted is in a completely different level. It is in an inmense benefit to be able to just connect whenever and wherever you need it without needing to be connected to your local server. **What do you dislike about SAP Service Cloud?** Precisely the same strength that it has is the same weakness, because the accessibility to login wherever you want brings a whole new wave a security measures that have to be taken into account by the Cybersecurity team in all companies. **What problems is SAP Service Cloud solving and how is that benefiting you?** One of the best things that it helps about being in the cloud is the growth capability. In any company when exponential growth comes in you have to be able to move at a very quick pace and being in the vloud brings a sort of elasticity to propel one easier toward change. ### 42. SAP service cloud review **Rating:** 4.0/5.0 stars **Reviewed by:** Sanket M. | Staff Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about SAP Service Cloud?** - User interface - no of features available in SAP service cloud - community support - extensibility and security **What do you dislike about SAP Service Cloud?** - SAP service cloud is heavy to load and requires a heavy server - cost is also not that SME friendly **What problems is SAP Service Cloud solving and how is that benefiting you?** - Making customer self sufficient for known issues - Helping us understand the customer satisfaction - help business grow in the right direction ### 43. My experience was good for using SAP Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about SAP Service Cloud?** There are many points in SAP service Cloud,but I liked main point is adaption feature can be impliment quickly and smoothly . Cloud access management was good features. **What do you dislike about SAP Service Cloud?** I have only one dislike feature in SAP service Cloud, we can not customize screen they we want. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAL service Cloud provide the best insight by using the date cleaning policies ### 44. best ERP Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Haroon A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about SAP Service Cloud?** can connected any where, they have a many of options and easy to use **What do you dislike about SAP Service Cloud?** need a hig speed internet thats meat not support all countries **What problems is SAP Service Cloud solving and how is that benefiting you?** to reduce data useage ### 45. A True Revolution For Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Bob K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about SAP Service Cloud?** When it comes to handling customer service issues, SAP Service Cloud offers best features and it's fully customisable. It's cloud based and allows multiple integrations It helps in creating helpful connections **What do you dislike about SAP Service Cloud?** So far SAP Service Cloud has been working well and no major issues **What problems is SAP Service Cloud solving and how is that benefiting you?** Comes with features such as help desk and live chat that makes customer engagement easy. It takes customer service to the next level ### 46. Great solution tools for an Organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep K. | Tech Support Engg, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SAP Service Cloud?** Product are really good with great UI and automatization of workflows. It is very flexible for all the companies and the allows to manage the reports.The reporting has a lot of key figures already organized is nice reports which are easy to manage and modify. **What do you dislike about SAP Service Cloud?** We are still looking for a tool that improves experience and performance.The integration with other SAP systems has not been so easy and we had to make some compromises, there are some limits in the creation of data mashup or HTML mashup. the integration had some difficulties obtaining some bugs fixed or some answers **What problems is SAP Service Cloud solving and how is that benefiting you?** The possibility of creating specific workflows with the standard tool all the time. There is a wide range of reports embedded and it is really easy to create new ones and manage them. ### 47. SAP Service Cloud: Wonderful Customer Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about SAP Service Cloud?** Anywhere and anytime SAP Service Cloud provides the most brilliant customer service ever. Its AI powered feature makes the most predictive and efficient solution for any kind of customer issues. Access management is great provides best security for users. Management of tickets solve customer requirements seamlessly. **What do you dislike about SAP Service Cloud?** I haven't anything to dislike about this tool. As it has great amount of features, for beginner it takes little much time to understand. **What problems is SAP Service Cloud solving and how is that benefiting you?** SAP Service cloud provides the customization and integration of the software service to make the process fast and prominent which eventually increases the profitability and productivity. Automation makes the ticket management feature smart and efficient. ### 48. SAP Cloud Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about SAP Service Cloud?** A complete for your infrastructure, Most advised solution for SMEs with fewer users. No need to maintain a server or IT Team to manage the infrastructure. Security and maintenance will be taken care of by the vendor. **What do you dislike about SAP Service Cloud?** No more cons as of now, but for a company with users between 10 to 20 the infrastructure cost would be similar to a hybrid or on-premise solution. if their could be any cost controlling in the cloud for mid-size companies it would be helpful. **What problems is SAP Service Cloud solving and how is that benefiting you?** It gives a piece of mind in managing the infrastructure and the standard features which benefits the end customer, the spacing and sizing is flexible when compared with the other service providers. ### 49. SAP Service Cloud: Robusta Tool for Live Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Bennett W. | Principal QA Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about SAP Service Cloud?** SAP Service Cloud enhances consistent customer experience via chatbot, emails, social channels and messaging apps. **What do you dislike about SAP Service Cloud?** Too bad, SAP Service Cloud doesn't have mobile application for iOS in my country. **What problems is SAP Service Cloud solving and how is that benefiting you?** Unlike tawk.to, SAP Service Cloud not only offer live chat capabilities, but also conversational support and customer identification tools that boost customer experience. ### 50. A Great Customer Service Solution For Business **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about SAP Service Cloud?** There are lots of things I like about SAP Service Cloud. First, it makes customer support and care easy It seamlessly integrate with other SAP tools Comes at a manageable cost Deployment is straightforward **What do you dislike about SAP Service Cloud?** SAP Service Cloud has been all good. No regrets. **What problems is SAP Service Cloud solving and how is that benefiting you?** We have used SAP Service Cloud as a self service portal and also comes in handy as a live chat and help desk Solution ## SAP Service Cloud Discussions - [What is SAP Service Cloud used for?](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for) - [View SAP Service Cloud pricing details and edition comparison](https://www.g2.com/products/sap-service-cloud/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+14%3A14%3A52+-0500&secure%5Bsession_id%5D=d1b71cda-6545-460b-ab33-70265019e9a7&secure%5Btoken%5D=92722a750b5efb3e95622847c10ef5256c21189373f073c785fc2eceac4c0652&format=llm_user) ## SAP Service Cloud Integrations - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) ## SAP Service Cloud Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top SAP Service Cloud Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,571 reviews)