--- title: Sangoma Reviews meta\_title: 'Sangoma Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Sangoma works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Sangoma Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **convenience** of tracking agents on calls and monitoring features extremely beneficial for workflow. [(1 mentions)](https://www.g2.com/products/sangoma/reviews?filters%5Bsentiment_snippet%5D=2336879&qs=pros-and-cons#reviews) Users appreciate the **great features** of Sangoma, enjoying call tracking and monitoring capabilities for enhanced communication. [(1 mentions)](https://www.g2.com/products/sangoma/reviews?filters%5Bsentiment_snippet%5D=2336871&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Sangoma ##### 1. Convenience Users find the **convenience** of tracking agents on calls and monitoring features extremely beneficial for workflow. [ See 1 mentions ](https://www.g2.com/products/sangoma/reviews?filters%5Bsentiment_snippet%5D=2336879&qs=pros-and-cons#reviews) See Related User Reviews ![Shane .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane .") S Shane . Small-Business (50 or fewer emp.) 5.0/5 "Convenient Call Tracking and Monitoring with Minor Data Accuracy Issues" What do you like about Sangoma? It was very convenient, we could track other agents who were connected on other calls as well. So Everyone was aware who is talking to whom. Moreover ##### 2. Features Users appreciate the **great features** of Sangoma, enjoying call tracking and monitoring capabilities for enhanced communication. [ See 1 mentions ](https://www.g2.com/products/sangoma/reviews?filters%5Bsentiment_snippet%5D=2336871&qs=pros-and-cons#reviews) See Related User Reviews ![Shane .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane .") S Shane . Small-Business (50 or fewer emp.) 5.0/5 "Convenient Call Tracking and Monitoring with Minor Data Accuracy Issues" What do you like about Sangoma? It was very convenient, we could track other agents who were connected on other calls as well. So Everyone was aware who is talking to whom. Moreover ## Top-Rated Alternatives [ ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") Zoom Workplace 4.5/5(56,555) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5(18,922) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/sangoma/competitors/alternatives) ![Shane .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane .") S Shane . Sr. Customer Support and onboarding Executive Small-Business (50 or fewer emp.) 10/14/2025 "Convenient Call Tracking and Monitoring with Minor Data Accuracy Issues" 5/5 What do you like best about Sangoma? It was very convenient, we could track other agents who were connected on other calls as well. So Everyone was aware who is talking to whom. Moreover multiple functionalities as monitoring others calls as well and listening recorded calls. Great features Review collected by and hosted on G2.com. What do you dislike about Sangoma? Sometimes it was a bit inaccurate with the data. But rest everything has been fine. Review collected by and hosted on G2.com. What problems is Sangoma solving and how is that benefiting you? We have a call center and multiple people working, so it is easy to track everyone and what they are doing. Review collected by and hosted on G2.com. 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