SambaSafety Reviews & Product Details

There is noting good to review in regards to this company. Review collected by and hosted on G2.com.

SambaSafety is, without question, the worst company we’ve dealt with for managing MVRs and safety compliance. As a trucking company with 30 years of experience, we were initially excited about their promised integration into our hiring process. That excitement quickly turned to frustration. Their email-only support is a nightmare—forget calling anyone for help, you’re stuck waiting days, sometimes a week, for a response. In our entire time with them, we’ve had only one MVR run smoothly. Their billing process is an absolute mess, and the customer service is practically nonexistent. Resolving issues is nearly impossible due to the endless, slow email back-and-forth. For a company that depends on timely and accurate MVRs, SambaSafety’s unreliability is a dealbreaker. We strongly advise against using them, no matter how well they claim to integrate with your hiring network. Save yourself the headache and look elsewhere. Review collected by and hosted on G2.com.

The is easy to use program, once you set it up it monitors everything you need to it. Integration with your telepathic as well Review collected by and hosted on G2.com.

Nothing yet, we love this program. Keep up the hard work Review collected by and hosted on G2.com.

getting assistance with one call when needed Review collected by and hosted on G2.com.

intermitent issues with celluar service providers Review collected by and hosted on G2.com.

Many years ago we started using Samba to keep us in compliance with CA laws/regulations. Although there was a lot of initial paperwork for CA, Samba helped navigate us through it all. Seems like they are more robust than they were then, so all the better. Review collected by and hosted on G2.com.

I don't really have much to say on dislikes other than once we signed up and everything was working well, I never heard from anybody. I didn't need any help. The system is pretty straightforward, but found this interesting never to hear from anybody until I reached out. Review collected by and hosted on G2.com.

The integration is very convenient. Results are mostly instant. Review collected by and hosted on G2.com.

Their made up fees. The latest is a fee to pay? A “check and network fee” of 25.00 each. "We have the right to increase prices by 5% with the consumer price index" Consumer? Huh? Review collected by and hosted on G2.com.

i like how reliable and detailed the information is; the turnaround times for buying MVR's in Samba is almost instant, and i love being able to find almost any answer that i need in Samba. Review collected by and hosted on G2.com.

The only thing i dislike about samba is their reports on the insights tab. I'm no sure if it's just how im using the filters but the info doesnt seem reliable compared to the "Score Dashboards" but thats only if you're looking for expired DL's. i would also say i dont like how some states are enrollment states and some arent. I think it would be easier if all states were enrollment states. Review collected by and hosted on G2.com.

Running MVR's is quick and simple. The dashboard is excellent for a quick view of which drivers need attention. We also like the new MVR activity notices that bring new activity to our attention so we can review it for action in a timely manner. Review collected by and hosted on G2.com.

Records aren't updated automatically when a driver renews his license. Months later it will still come up as expired. Updating a record and having to turn off monitoring for 24 hours then have to remember to turn it back on so the record is updated is cumbersome and not realistic in a larger company. Review collected by and hosted on G2.com.

SambaSafety is overall a good platform to help manage MVRs in one place. Receiving automated, scheduled MVRs based on activity is very helpful, and I like being able to stay 'hands off' until something comes up. Review collected by and hosted on G2.com.

The SambaSafety Qorta interface lacks polish in certain areas. The features are all there, but it is not always easy to navigate. I will say that the onboarding staff is helpful--although our regular account rep is not super responsive. Review collected by and hosted on G2.com.

Our old process was 100% manual - MVR processing once per year - a file cabinet full of sensitive documents. Now we have been able to put everything securely online and update info as needed! Review collected by and hosted on G2.com.

With all systems, people enter their own data... Sometimes drivers make errors. Then we have to reach out to them to have them edit their info. Additionally, we still need to create a public spreadsheet for Professors and Public Safety to verify who is eleigible on campus to drive. Review collected by and hosted on G2.com.

SambaSafety is a "one-stop shop" when we need continuous monitoring of our team members MVR records. With many team members driving in multiple states, having SambaSafety doing this work is a lifesaver. The entire process, from initial registration and onboarding of team members to daily monitoring, was a straightforward process. Review collected by and hosted on G2.com.

So far, we dislike nothing about Sambasafety or the processes involved with MVR monitoring. We are delighted with Sambasafety. Review collected by and hosted on G2.com.