# Agentforce 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,003 ## About Agentforce 360 Platform (formerly Salesforce Platform) Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform. ## Agentforce 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users find the **ease of use** in Agentforce 360 Platform remarkable, enabling clarity and efficiency in managing sales stages. (1592 reviews) - Users value the **exceptional scalability and customization** of Agentforce 360, enabling tailored solutions for complex business needs. (780 reviews) - Users love the **easy customization** of Agentforce 360, allowing for tailored solutions that fit their unique needs. (654 reviews) - Users appreciate the **easy customizability** of the Agentforce 360 Platform, tailoring it effectively for diverse needs. (651 reviews) - Users value the **extensive customization options** of Agentforce 360, making it adaptable for various business needs. (609 reviews) - Integrations (558 reviews) - Flexibility (545 reviews) - Customer Management (533 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (507 reviews) - Easy Integrations (480 reviews) **What users dislike:** - Users find the **learning curve steep** due to extensive features and a need for more training to master the platform. (561 reviews) - Users find the **complexity** of the Agentforce 360 Platform challenging, especially for smaller businesses and customizations. (525 reviews) - Users find the **high cost and complexity** of the Agentforce 360 Platform burdensome, impacting overall value and usability. (469 reviews) - Users find the **difficult learning curve** of Agentforce 360 Platform challenging, requiring significant time to grasp the basics. (403 reviews) - Users find the **missing features** of Agentforce 360 Platform limit accessibility and require extensive training to understand. (397 reviews) - Learning Difficulty (385 reviews) - Limitations (354 reviews) - Pricing Issues (340 reviews) - Limited Customization (329 reviews) - Limited Features (307 reviews) ## Agentforce 360 Platform (formerly Salesforce Platform) Reviews ### 1. Salesforce Handles Complex Workflows Well But Maintenance Gets Heavy **Rating:** 4.0/5.0 stars **Reviewed by:** Kaleem A. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The biggest advantage for me honestly is how much manual work we were able to eliminate once Flows, approvals, and notifications were configured properly. Before that teams were constantly following up in Slack, checking spreadsheets or manually updating records and it quickly turned into a mess as our processes started to scale. I’m more on the admin/developer side, so I spend most of my time on things like Flow Builder, sandbox testing, approval automation and custom object handling. When the setup is done right, Salesforce becomes really powerful because a lot of repetitive work simply runs automatically in the background. I also appreciate that the platform is flexible enough to support custom business logic instead of forcing everything into one fixed structure. That said, it definitely takes planning because even a small automation change can unexpectedly impact other workflows if governance is weak. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The complexity ramps up very quickly once multiple Flows, Apex classes, permission sets, integrations, and approval chains start interacting with each other. Things can feel manageable at first but later on debugging automation issues can honestly become frustrating, especially in older orgs where different teams have added logic over time. We’ve also run into situations in sandbox where overlapping Flows triggered the wrong actions or where similar classes behaved unexpectedly because of automation conflicts. That’s why I still don’t fully trust AI generated workflow suggestions unless I manually validate everything first. Pricing and licensing can get confusing too once Data Cloud, AI capabilities, and additional Salesforce products start getting layered together. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** For us, the biggest improvement has been reducing the amount of manual coordination between the operations, sales and support teams. Previously people were constantly switching between spreadsheets, Slack updates, reports, dashboards, and records just to understand what was happening with leads, approvals and pending actions. Now, most of that workflow is centralized inside Salesforce. We rely heavily on Flows, approvals, notifications, reporting and automation and it has saved a lot of repetitive admin work, especially around lead routing, follow-ups and operational tracking. The AI side still feels early and the generated actions or suggestions aren’t always fully reliable yet. That said, for summaries, quick context and cutting down smaller repetitive tasks, it’s already been useful in day to day work. ### 2. Agentforce 360 Platform: Integrated ecosystem that drives automation and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Eder S. | Soluções Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like most about the Agentforce 360 Platform is that everything is very interconnected in one place. Data, automations, and now AI agents work together in a well-integrated way, which makes day-to-day work much easier. I also find it interesting how the platform allows you to automate more complex processes, not just simple tasks. This ultimately leads to real productivity gains. Another strong point is that it leverages the entire Salesforce ecosystem, so you don't need to rebuild everything from scratch to evolve with AI. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What I don't like about the Agentforce 360 Platform are some of the lighter day-to-day aspects. First, at times the configuration can be a bit confusing, especially for those who are not very familiar with the Salesforce ecosystem. Second, depending on the volume of automations and customizations, management and organization can become a bit complex. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Agentforce 360 Platform has greatly helped to solve the need to develop and automate processes more quickly, without relying so heavily on traditional development. Previously, many demands took longer to implement and required greater technical effort. With the platform, we were able to create applications and automations more quickly, using low-code resources, which significantly accelerated deliveries. Furthermore, integration with data and other Salesforce products greatly facilitates the construction of more complete solutions. This has brought more productivity to the team, reduced the implementation time of new demands, and provided more flexibility to evolve processes as needed by the business. ### 3. A Complete Enterprise Platform for Integration, Automation, and AI **Rating:** 3.0/5.0 stars **Reviewed by:** Vaibhav K. | Salesforce Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Agentforce 360 Platform is its well-rounded capabilities across UI/UX, integrations, performance, and AI-driven features, making it a strong foundation for enterprise applications. The UI/UX is intuitive and modern, with flexible customization options that make it easy for both developers and business users to navigate and build solutions efficiently. The low-code capabilities significantly improve productivity and reduce development time. One of the biggest strengths is its integration ecosystem. The platform enables seamless connectivity with Salesforce products and external systems via APIs, connectors, and middleware, allowing organizations to create a unified data layer and automate end-to-end business processes. In terms of performance, the platform is highly reliable and scalable, capable of handling large volumes of data and complex transactions with consistent uptime and stability. While the pricing is on the higher side, it delivers strong ROI through automation, faster time-to-market, and improved operational efficiency, making it a worthwhile investment for long-term digital transformation. The support and onboarding experience is also solid, with extensive documentation, Trailhead resources, and an active community. Salesforce support and partner ecosystem further enhance implementation and troubleshooting. Lastly, the AI and intelligence capabilities, especially with Agentforce and Einstein, add significant value by enabling automation, predictive insights, and enhanced customer and employee experiences. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** While Agentforce 360 Platform is powerful, there are a few areas that could be improved. The pricing can be a concern, especially for small to mid-sized organizations. Licensing, add-ons, and implementation costs can add up quickly, making it less accessible without a clear ROI plan. The platform also has a steep learning curve. Despite its low-code capabilities, understanding the full ecosystem—especially for complex integrations and advanced customizations—requires significant expertise. From a UI/UX perspective, while generally good, some areas still feel fragmented across different modules, and navigating between legacy and modern interfaces can occasionally impact user experience. Performance is usually strong, but in highly customized or heavily integrated environments, there can be occasional latency or governor limit constraints that require careful design considerations. Support is helpful, but response times and resolution quality can sometimes vary depending on the issue severity and support tier. Lastly, while AI capabilities are promising, features like Agentforce and Einstein may require additional setup, data readiness, and licensing, which can slow down adoption and limit immediate value realization. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform helps solve the challenge of fragmented systems and disconnected data across the organization. By providing a unified platform, it enables us to integrate multiple applications, APIs, and data sources into a single ecosystem, which improves data visibility and consistency. It also addresses inefficiencies in manual and repetitive processes. With its automation capabilities, we are able to streamline workflows, reduce human errors, and improve overall operational efficiency. This has significantly reduced turnaround time for key business processes. Another major problem it solves is the lack of scalability in traditional systems. The platform allows us to build and extend applications quickly, supporting growing business needs without major rework. Additionally, it helps bridge the gap between business and IT teams through its low-code capabilities, enabling faster development and collaboration. The benefits we’ve seen include faster time-to-market, improved productivity, better decision-making through unified data, and the ability to deliver more connected and personalized customer experiences. ### 4. Unmatched Scalability and Integrations with Strong ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best: The sheer scalability and the seamless integrations ecosystem are unmatched. Agentforce 360 (formerly Salesforce) has become our single source of truth; we’ve connected our marketing automation and customer support tools effortlessly, keeping performance fast and data essentially lag-free. The UI/UX has evolved beautifully. The drag-and-drop Lightning App Builder and Flow Builder save our operations team hours every week compared to the older, hard-coded workflows we used to rely on. On the AI/intelligence side, the built-in predictive insights handle routine lead scoring with impressive accuracy, which has drastically improved our team’s conversion rates. While the pricing is premium, the ROI is undeniable once the platform is fully adopted. On top of that, their onboarding and support resources (like Trailhead) made training new hires smooth, self-paced, and easy to standardize. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What I dislike: While the platform is powerful, the overall complexity of the UI/UX creates a steep learning curve for new users, which can significantly affect our onboarding timelines. The standard setup also tends to feel cluttered, and it often takes substantial admin customization to make the experience more streamlined and intuitive. In addition, although the AI/Intelligence features show promise, they frequently depend on immaculate data hygiene to deliver accurate insights; if the underlying data isn’t close to perfect, the suggestions can end up feeling irrelevant. From a financial standpoint, the pricing model is premium. Once you add the cost of third-party integrations or custom development to address minor performance lags during peak data syncs, it can take longer than expected to reach a strong ROI. I’d like to see more out-of-the-box, intuitive UI layouts, along with more predictable pricing that better supports mid-market scaling. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We used to struggle with scattered customer data and disconnected tools, but now we rely on Agentforce 360 as our single source of truth. Its robust integrations have unified our pipeline, and the clean UI/UX lets our team update records in seconds without jumping between systems. Overall, this shift has improved our system performance and reduced our sales cycle by 15%, delivering a massive ROI despite the high upfront pricing. ### 5. Customizable Customer Data Tracking That Fits Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Ana G. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I value being able to store and track all of our customer data in one place, and to customize the system to our specific business use case. A business can’t really operate or scale effectively without a CRM, and Salesforce is extremely powerful and flexible, so it can fit the needs of organizations of any size. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It can be complicated to learn and use for first-time end users, but there are tons of resources available to help. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Because Salesforce is so dominant in the market, it integrates with essentially our entire tech stack. That means our sales reps can work efficiently inside Salesforce without constantly swiveling their chair to jump into another tool. We’re able to keep everything integrated and accessible from within Salesforce, which is where they live and breathe day to day. As a result, adoption goes up, and the team becomes more efficient and better able to stay focused on producing revenue. ### 6. Quick, Reliable Navigation Across Tickets, Integrations, and Sales in Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Alex K. | Senior Manager, End User Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Navigating between support tickets, our Conga integration, and other community portal functions is quick and easy. I can also access our sales opportunities directly within the support view, without having to switch over to the sales view. I’ve very rarely had any issues accessing reports or ticket data, and I can’t recall many crashes or similar problems. Uptime has seemed close to 100% over the past several years that I’ve been using Salesforce on a daily basis. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Figuring out which report types I need to pull "X" data can be tedious. It isn’t always clear what kind of report I should set up for the specific dataset I’m trying to get. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce supports all of our end-user ticketing flows and helps our agents stay connected with end users across our 24/7 support business. We can also create client workbooks and agent-facing support documentation that are easily accessible within the main support platform in Salesforce. The reporting features allow us to track both overall and client-specific support metrics (number of tickets, historical trends, etc.). There’s also flexibility in the ticket categorization options we want to use when agents handle tickets, along with flexibility to integrate with other tools. We use Conga report for our automated monthly reports. This is core functionality we need to operate our business. ### 7. Centralized Customer Insights and Seamless Workflow Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I appreciate most about the Salesforce Platform is how it centralizes all customer information, offering a comprehensive 360-degree view of members and their interactions. The platform features an intuitive interface, strong reporting functions, and effective automation tools that help streamline workflows, boost efficiency, and foster better communication among teams. Furthermore, its customization options enable me to adapt processes to fit specific business requirements, making it an invaluable resource for managing relationships and maintaining precise data tracking. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Currently, I have no complaints or concerns about the Salesforce Platform. It has proven to be dependable and efficient for handling member information and optimizing workflows. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps tackle the difficulties of managing and retrieving member information spread across various systems. By centralizing data, it simplifies workflows and automates repetitive tasks, which in turn minimizes errors and saves valuable time. For me, this means having a reliable, unified source for member accounts, allowing for more precise and efficient service, quicker resolution of issues, and better teamwork across different departments. ### 8. Powerful Enterprise Platform for Automation and Scalable Development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Its flexibility and scalability make it well suited for enterprise use cases. It enables teams to quickly build custom applications, automate workflows, and integrate with multiple services using APIs and built-in tools. The low-code capabilities help accelerate development, while the platform still offers advanced customization options to meet more complex business requirements. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One area that could be improved is the complexity of the setup process and advanced customization. While the platform is powerful, organizations that are new to the Salesforce ecosystem may encounter a learning curve during the initial implementation, configuration, and fine-tuning. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform has helped us centralize and automate several business and operational workflows that were previously handled manually across different systems. It has improved overall process efficiency by cutting down repetitive tasks, streamlining approvals, and enabling quicker access to data and reporting. It also allows us to integrate multiple services and applications into a single ecosystem, which has improved visibility and collaboration across teams. As a result, we’ve reduced operational overhead, improved response times, and enabled teams to spend more time on high-value work rather than manual coordination. ### 9. Customizable and Integral, Yet Overwhelming at Times **Rating:** 4.5/5.0 stars **Reviewed by:** Riya A. | Marketing Operations Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find a lot of features on the Salesforce Platform really beneficial, especially because it supports clean integration with different tools like HubSpot. I like how customizable and scalable the platform is, which allows us to structure data in a way that suits our processes instead of being locked into a rigid setup. The reporting and automation capabilities are particularly beneficial. Being able to build custom reports, manage campaigns, and integrate with external tools makes it easier to maintain clean data and support both sales and marketing efficiently. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think if there's something that needs improvement, it's the overall complexity of configuration and maintenance. Like, while the flexibility is a strength, it can also make the platform feel overwhelming. Especially when managing custom fields, automation, and permissions. Reporting is powerful, but building more advanced reports can sometimes require extra steps or workarounds. Improvements in usability and a more intuitive set of certain admin level functions would make it even much more efficient for the day-to-day operations, I believe. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a central CRM to manage accounts and campaigns, handle segmentation, reporting, campaign tracking, and data management. It acts as our source of truth, integrates with tools for enrichment and workflows, centralizes data, standardizes workflows, and improves collaboration. ### 10. The Platform That Evolves for Enterprise Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Parth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I love that the platform has evolved ahead of where its customers need to go, particularly with Agentforce 360. The Einstein Trust Layer gives me confidence with deploying AI agents because it handles data masking, toxicity filtering, and audit trails natively. The convergence of Data Cloud with Agentforce is also impressive, allowing for more sophisticated actions by AI agents. I appreciate the headless and API-first maturity, which gives flexibility without forcing proprietary UI lock-in. I value that my prior work—Apex code, Lightning components, and flows—still works today, showing the platform's commitment to continuity. Salesforce Flow is a powerful low-code orchestration engine I frequently use for complex business processes, and combining it with MuleSoft Flows provides remarkable system-level connectivity. Apex and the metadata API continue to be critical for clients with complex business logic requirements. Building custom Agentforce agents with Einstein Copilot and Agent Builder has been surprisingly impressive due to its declarative approach. Data Cloud's real-time segmentation is transformative, and the AppExchange ecosystem remains unmatched even after 17 years. The platform's out-of-the-box experience is unmatched, allowing a new org to be production-capable in minutes. Finally, Salesforce's integration maturity is notable; it works seamlessly with my existing tools like MuleSoft, Tableau, Snowflake, Slack, and more. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I'll be honest because this platform deserves honest feedback. Three things I'd genuinely like to see improve: First, governor limits. They're a necessary architectural constraint, but as the platform takes on more complex agentic workloads — where an agent might trigger multiple flows, callouts, and data operations in a single turn — the limits can become a ceiling. I'd like to see smarter, context-aware limit management as the agentic use cases mature. Second, the learning curve for Agentforce has compressed significantly, which is good, but documentation for complex, production-grade agent implementations is still catching up. Developers building multi-agent architectures with custom topics and chained actions sometimes have to piece together knowledge from community forums and early adopter conversations rather than comprehensive docs. Third, licensing complexity across the multi-cloud portfolio. As a client's footprint grows across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and Agentforce, understanding the licensing model becomes a project in itself. More transparent, consumption-based pricing options would reduce the friction of expanding the platform's footprint. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform provides a trusted, extensible foundation, allowing AI agents to enhance existing investments without rebuilding systems. It unifies data and processes for swift AI action, amplifying enterprises' ability to leverage their accumulated data and relationships. ## Agentforce 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Agentforce 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews/agentforce-360-platform-formerly-salesforce-platform-review-2644881?section=pricing&secure%5Bexpires_at%5D=2026-06-02+06%3A37%3A35+-0500&secure%5Bsession_id%5D=0bd3a080-55d8-48ea-bedf-dc076da940d3&secure%5Btoken%5D=b2ac537a29603ff5fd5b62acd311fd4ab1146a5c441c4d1722eff7c7ac63d89e&format=llm_user) ## Agentforce 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Acquia Digital Experience Platform](https://www.g2.com/products/acquia-digital-experience-platform/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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[Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Oktopost](https://www.g2.com/products/oktopost/reviews) - 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[SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - 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[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Agentforce 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Agentforce 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,489 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)