Salesforce Nonprofit Cloud Reviews & Product Details

The best thing about Salesforce is that it is a clear place to document knowledge. I have found information there that I never would have dug up in any other way. Review collected by and hosted on G2.com.

Salesforce is so highly configurable, that it can be a little challenging and confusing to configure and to use properly. I also hate that adoption across the enterprise is still a challenge. Buy in can be hard. I do not like when some APIs get abandoned and no longer work. Review collected by and hosted on G2.com.

Customizability! Just wow. I can be in a meeting and someone wants to start tracking something or needs something to be reported and BOOM! I can tell them sure and have it done in quick order. (most of the time... I am still learning :) but eventually ) Review collected by and hosted on G2.com.

Wow.. It took me a while to think of anything but the only thing I can relate is that there is a pretty steep learning curve. This was some time ago because now there are MANY options for education that make it fun plus there are forums with people like you out there to help. Review collected by and hosted on G2.com.

Salesforce Nonprofit Success Pack is an incredibly powerful set of tools and home-base for your Nonprofit data. It's innate flexibility and customization options set it above many of the out-of-the-box nonprofit CRMs. You can store almost any data your non-profit collects with just a few custom objects, fields, etc. Review collected by and hosted on G2.com.

It absolutely requires a knowledgeable administrator. Does this have to be a full-time position? No. Does it have to be someone that's passionate about learning the system and championing the tools to the rest of the organization? Absolutely. Review collected by and hosted on G2.com.

Salesforce NPSP provides ten free licenses for any 501C3 charitable nonprofit that can prove that its income is lower than a certain threshold. These licenses are FULL licenses, the same as any company paying for NPSP licenses would get. This is a huge thing for a tiny organization, or one that has few database users, saving thousands of dollars. The Power of Us Hub is the online community that provides advice, fellowship, guidance, problem-solving assistance, camaraderie, and all other kinds of support you can imagine, for FREE. Making use of the Power of Us Hub is critical in setting up your database properly, and growing in your knowledge as you develop with your system. Review collected by and hosted on G2.com.

Salesforce can be a bit tricky at first, but no more so than other highly featured products. The interface has recently changed and there are still some functions that can only be handled in Classic (old interface) and not yet in Lightning (new interface); this can be frustrating, especially if there are certain features you've come to rely on. Review collected by and hosted on G2.com.

Salesforce is really good at flexing to fit whatever the organization needs- for example, we track contacts in a different way and so we have probably hundreds of custom fields, all of which are searchable and work well. The reports are also essential; it really helps to see a bigger picture of the data, and I love how fine-grained you can get. Review collected by and hosted on G2.com.

Pulling reports can sometimes take an excessive amount of time depending on the amount of data involved, so that gets really annoying. The other thing is something that is more of a double-edged sword- since it is so customizable, there are a lot of things I don't use that get in the way. Review collected by and hosted on G2.com.

I like the email and reports feature. I also like the dashboard--it's easy to get the big picture in one glance. Review collected by and hosted on G2.com.

I admittedly am not very tech savy. I think Salesforce takes a really long time to learn. I still have problems using it, thank goodness for tech savvy co-workers, Review collected by and hosted on G2.com.

I like how you can customize sales force and work with their team to build a platform that works especially for your non profit. The amount of integration is endless as well with other apps, widgets, and sites. Review collected by and hosted on G2.com.

There is not too much that I dislike. Everything is very clear, easy, accessible, and user friendly. Review collected by and hosted on G2.com.

Everything is customizable. We are a professional association and don't use the fundraising feature, which is the main selling point of NPSP for most non-profits. We have been able to turn of all those features and/or adapt them for our uses as needed. It's difficult, but not impossible to set it up without an implementation partner. Review collected by and hosted on G2.com.

There's a major learning curve if you don't have an implementation partner. The software itself is free if you are an non-profit, but implementation is still quite pricey. We opted to go without a partner only because I have a bit of programming and AMS experience. Review collected by and hosted on G2.com.

The ability to customize Salesforce puts them above all other data tracking options in our opinion. We need the system to track both participant attendance as well as donation information, and being able to have them all in the same platform is a huge advantage! Review collected by and hosted on G2.com.

There are a small number of things that aren't able to be customized that make our data entry difficult. As with any program, it cannot do absolutely everything we need; however, it does come close! Review collected by and hosted on G2.com.

Salesforce can basically be whatever you want it to be - it's powerful and flexible enough to do what you need it to do. Best part is the potential for automation - so much time saved! Also 10 free licenses make this THE most affordable option for nonprofits. Review collected by and hosted on G2.com.

Definitely needs a hands-on admin to get the best functionality; just like any platform, the CRM is only as good as the data Review collected by and hosted on G2.com.