---
title: Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews
meta_title: 'Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews 2026:
  Details, Pricing, & Features | G2'
meta_description: Filter 87 reviews by the users' company size, role or industry to
  find out how Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) works for
  a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 87
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Nonprofit
  url: https://www.g2.com/categories/nonprofit
---


# Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 87
## About Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)
1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: \* Fundraising \* Reporting and Analytics \* Income Management \* Donor Engagement \* Donation Management \* Marketing Communications and Engagement \* Personalized Journeys \* Marketing Automation \* Community Portals \* Attribution & AI \* Program Management and Service Delivery \* Program Delivery \* Grants Management \* Impact Measurement \* Volunteer Management \* Advocacy \* Hotline/Helpline Management \* Case Management \* Project Management \* Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: \* Always-on expertise: learn from the people who know Salesforce best \* Data-driven insights: plan your strategic roadmap \* Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. \* 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission \* +49% faster response to constituents \* +24% donor retention \* -32% service and support costs \* -17% cost per dollar raised



## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Pros & Cons
**What users like:**

- Users value the **customizability** of Agentforce Nonprofit, enhancing fundraising and program management efficiency. (2 reviews)
- Users value the **customization capabilities** of Agentforce Nonprofit, facilitating tailored solutions for nonprofit fundraising and programs. (2 reviews)
- Users appreciate the **customizability and comprehensive features** of Agentforce Nonprofit, enhancing fundraising and program management efficiency. (2 reviews)
- Users benefit from the **flexible CRM integration** of Agentforce Nonprofit, allowing customization to suit specific program needs. (1 reviews)
- Users value the **ability to efficiently store and access information** with Agentforce Nonprofit, enhancing their data management experience. (1 reviews)
- Users value the **effective tracking of donations and volunteers** with Agentforce Nonprofit, enhancing their fundraising efforts. (1 reviews)
- Donor Tracking (1 reviews)
- Easy Access (1 reviews)
- Users love the **customizable features** of Salesforce Nonprofit Cloud that streamline fundraising and program management. (1 reviews)
- Fundraising Efficiency (1 reviews)

**What users dislike:**

- Users find the **confusing terminology** challenging, making data management mistakes more likely despite training efforts. (1 reviews)
- Users find that there's a **difficult learning curve** due to its differences from other Salesforce products. (1 reviews)
- Users find the **difficult learning curve** challenging as it differs from other Salesforce products, requiring time to adapt. (1 reviews)
- Users find the pricing of Agentforce Nonprofit to be **expensive** , alongside concerns about implementation and customer service. (1 reviews)
- Users express concerns about the **high fees** and aggressive billing process associated with Agentforce Nonprofit. (1 reviews)
- Users find the **learning curve challenging** , as Salesforce Nonprofit Cloud differs from other Salesforce products. (1 reviews)
- Payment Issues (1 reviews)
- Poor Customer Support (1 reviews)
- Users find that while **training is required** , it effectively helps in managing data and reduces confusion. (1 reviews)


## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Discussions
  - [What's the next five year plan for Salesforce.org Nonprofit Cloud?](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) - 1 comment, 1 upvote
  - [Do you think that Salesforce is a great tool but need a big improvement on its user interface?](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) - 1 comment, 1 upvote
  - [How can Salesforce help non profits?](https://www.g2.com/discussions/how-can-salesforce-help-non-profits) - 1 comment

- [View Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews?open_modal_url=%2Ffr%2Fproducts%2Fagentforce-nonprofit-formerly-salesforce-nonprofit-cloud%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fagentforce-nonprofit-formerly-salesforce-nonprofit-cloud%252Freviews%253Fpage%253D2%2526qs%253Dpros-and-cons%26source%3Dsticky_header_pin&page=8&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A51%3A10+-0500&secure%5Bsession_id%5D=bc0746f5-6768-4a8f-a3c9-4772ec1fcdb5&secure%5Btoken%5D=cfbcf8dfeb327d7e8e63d997f21e1ff2c334b5030ceb000f39a914d909f8d69b&format=llm_user)
## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Integrations
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)

## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Features
**Additional Functionality**
- Activity Tracking
- Social Marketing
- Generative AI
- Accounting
- Customizable Reports
- CRM
- Customizable Forms
- Fund Accounting
- Forms Management
- Real-Time Analytics
- Member Database
- Alerts/Notifications
- Communication Management
- Customizable Templates
- Budgeting/Forecasting
- Mobile Access
- Event Scheduling
- Donor Management
- Attendance Management
- Activity Dashboard
- Reporting & Statistics
- Volunteer Management
- Real-Time Reporting
- For Nonprofits
- Recurring/Subscription Billing
- Access Controls/Permissions
- Calendar Management
- Third-Party Integrations
- Customizable Branding
- Registration Management
- Campaign Management
- Event Management
- Document Storage
- API
- Contact Management
- Website Management
- Credit Card Processing
- Membership Management
- Data Import/Export
- Electronic Payments
- Accounting Integration
- Grant Management
- Dues Management
- Committee Management
- AI Copilot
- Fundraising Management
- Customizable Fields

**Administration**
- Reporting & Statistics
- Interaction Tracking
- Automation
- Donor Profiles
- Contribution Tracking
- Goal Setting/Tracking

**Platform Basics**
- Reporting
- Interoperability
- Performance
- Ad hoc Reporting

**Administration**
- User Dashboard
- Donor Profiles
- Reporting
- Templates
- Customization
- Ad hoc Reporting
- Activity Dashboard

**Constituent Management**
- Constituent Profiles
- Online Portal
- Donor Communications

**Proposal Management**
- Form Building
- Review Tools
- Grantee Portal
- Attachments
- Task Management
- Customizable Forms
- Collaboration Tools
- Ratings/Reviews
- Document Review
- Deadline Management
- Contact Management
- Contract/License Management
- Document Management
- Grant Application Management
- Compliance Management
- Workflow Management

**Volunteer Management**
- Opportunity Listings
- Volunteer Tracking
- Volunteer Scheduling
- Volunteer Profiles
- Document Management
- Membership Management
- Calendar Management
- Event Management
- Registration Management
- Contact Management
- Recognition Management
- Communication Management
- Assignment Management
- Event Scheduling
- Activity Tracking
- Time Tracking
- Attendance Tracking

**Fundraising**
- Campaign Management
- Online Donation Portal
- Event Planning
- Recurring Donations
- Peer-to-peer Fundraising
- Mobile Capabilities
- Registration Management
- Event Management
- Auction Management
- Pledge Management
- Forms Management
- Donor Management
- Alumni Management
- Volunteer Management
- Gift Matching Management
- Grant Management
- Membership Management
- Website Management
- Receipt Management
- Contact Management

**Case Management**
- Client Intake
- Outcome Measurement
- Customizable Forms

**Donor Management**
- Moves Management
- Pledge Tracking
- E-Document Storage
- Acknowledgments & Communications
- Multi-Channel Communication
- Donor Management
- Receipt Management
- Email Management
- Volunteer Management
- Registration Management
- Gift Matching Management
- Event Management
- Grant Management
- Attendance Management
- Contact Management
- Pledge Management
- Forms Management
- Campaign Management

**Marketing Automation**
- Email Marketing
- Lead Management
- Campaign Management
- Marketing ROI Analytics
- Registration Management
- Email Management
- Committee Management
- Calendar Management
- Donor Management
- Volunteer Management
- Contact Management
- Fundraising Management
- Task Management
- Forms Management
- Membership Management
- Workflow Management

**Fund Tracking**
- Disbursements
- Grant Allocations
- Email Notifications
- Alerts/Notifications

**Engagement & Communication Tools**
- Gamification
- Mass Messaging
- Donation Pages
- Mobile Application
- SMS Messaging

**Marketing**
- Email Marketing
- Direct Mail Tools

**Platform Additional Functionality**
- Mobility
- Messaging

**Interoperability**
- Event Tracking
- Gift Tracking
- Fund Accounting
- Activity Tracking
- Donation Tracking

**Workflow Automation**
- Donor Prospecting
- Data Entry
- Task Delegation

**Impact & Outcomes**
- Program Evaluation
- Data Analytics
- Ad Hoc Reporting
- Activity Dashboard
- Administrative Reporting
- Financial Reporting

**Administration**
- CRM Integration
- Dashboards & Analytics
- Third-Party Integrations
- Activity Dashboard

**Additional Functionality**
- Search/Filter
- Volunteer Recruiting
- Mobile Access
- API
- Alerts/Notifications
- Document Storage
- For Nonprofits
- CRM
- AI Copilot
- Surveys & Feedback
- Member Directory
- Customizable Forms
- Self Service Portal
- Customizable Fields
- Customizable Reports
- Personalization
- Reminders
- Customizable Branding
- Access Controls/Permissions
- Generative AI
- Reporting & Statistics
- Summary Reports

**Additional Functionality**
- Online Giving
- Summary Reports
- Mobile Access
- Email Marketing
- Customizable Forms
- Customizable Branding
- Historical Trend Analysis
- API
- Recurring Giving
- Customizable Fields
- Reporting/Analytics
- For Nonprofits
- Recurring/Subscription Billing
- Mobile Giving
- Customizable Reports
- Event Ticketing
- Third-Party Integrations
- AI Copilot
- Campaign Planning
- Access Controls/Permissions
- Personalization
- Credit Card Processing
- Payment Processing
- Generative AI
- Data Import/Export

**Additional Functionality**
- Mobile Giving
- Accounting Integration
- Online Forms
- Dashboard
- Recurring Giving
- Customizable Reports
- Mobile Access
- AI Copilot
- Customizable Branding
- Donor Discovery
- Generative AI
- Event Scheduling
- Alerts/Notifications
- Email Reminders
- Credit Card Processing
- CRM
- Electronic Payments
- ACH Payment Processing
- Social Media Integration
- Campaign Analytics
- Access Controls/Permissions
- Customizable Fields
- Customizable Forms
- Third-Party Integrations
- API
- For Nonprofits
- Payment Processing
- Data Import/Export

**Platform Data**
- Dashboard
- Alerts and Notifications

**Reporting & Analytics**
- Reporting
- Dashboards
- Automated Reports
- Summary Reports
- Customizable Reports

**Grant Prospecting**
- Funder Lists
- Automated Responses

**Additional Functionality**
- HIPAA Compliant
- Data Collection
- Scheduling
- Workflow Management
- Calendar Management
- Activity Tracking
- Data Import/Export
- Mobile Access
- Appointment Management
- Reminders
- Survey/Poll Management
- Electronic Payments
- Child Welfare Management
- Alerts/Escalation
- Reporting & Statistics
- Certification & Licensing
- Forms Management
- Progress Tracking
- Client Management
- Customizable Fields
- Third-Party Integrations
- Employee Management
- Attendance Management
- Care Plan Management
- Compliance Management
- For Nonprofits
- Role-Based Permissions
- Task Management
- Generative AI
- Document Management
- AI Copilot
- Time Tracking
- Intake Management
- Training Management
- Customizable Reports
- Assessment Management
- Contact Management
- API
- Volunteer Management
- Medical History Records
- Self Service Portal
- Billing & Invoicing
- Referral Tracking
- Electronic Signature
- Goal Setting/Tracking
- Multi-Location
- Case Management
- Access Controls/Permissions
- Project Time Tracking
- Contact Database
- Task Scheduling
- Case Notes
- Records Management
- Progress Reports
- Document Storage
- Dashboard Creation
- Client Portal
- Reporting/Analytics
- Referral Management
- Program Management
- Document Templates
- Communication Management
- Collaboration Tools

**Integrations**
- Accounting
- Fundraising
- Grant Management
- Sales POS
- Event Management

**Compliance**
- Eligibility Screening
- Auditing

**Integrations**
- Fund Accounting
- Donor Management
- Forms Management

**Agentic AI - Nonprofit CRM**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Social Media Integration
- Accounting Integration
- Website Integration

**Additional Functionality**
- Third-Party Integrations
- Generative AI
- AI Copilot
- Role-Based Permissions
- Configurable Workflow
- Data Import/Export
- Customizable Branding
- Customizable Reports
- Email Reminders
- Audit Trail
- Monitoring
- Reminders
- Categorization/Grouping
- Quotes/Estimates
- Customizable Templates
- Search/Filter
- For Grantseekers
- Grant Discovery
- Grant Award Tracking
- Electronic Submission
- Payment Tracking
- API
- Customizable Fields
- Reporting & Statistics
- Activity Tracking
- Applicant Tracking
- Customizable Questions
- Due Date Tracking
- For Grantmakers
- Budgeting/Forecasting
- Budget Control
- Status Tracking
- Impact Measurement
- Approval Process Control

**Additional Functionality**
- Donation Tracking
- Data Import/Export
- Customer Database
- Task Scheduling
- Email Templates
- API
- For Nonprofits
- Real-Time Notifications
- Access Controls/Permissions
- AI Copilot
- Contact Database
- Customizable Fields
- Email Tracking
- Interaction Tracking
- Activity Tracking
- Generative AI
- Reminders
- Campaign Planning
- CRM
- Document Storage
- Mobile Access
- Campaign Segmentation
- Customizable Forms
- Electronic Payments
- Customizable Templates
- Reporting & Statistics
- Credit Card Processing
- Web Forms

## Top Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Alternatives
  - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)
  - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (434 reviews)
  - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (281 reviews)