--- title: Salesforce Customer Success Reviews meta_title: 'Salesforce Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how Salesforce Customer Success works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 388 scale: '5' date_modified: '2026-07-27' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Salesforce Customer Success Reviews **Vendor:** Salesforce **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.4/5.0 **Total Reviews:** 388 ## About Salesforce Customer Success Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM. ## Salesforce Customer Success Pros & Cons **What users like:** - Users value the **excellent support and resources** from Salesforce Customer Success, enhancing their experience and efficiency. (37 reviews) - Users value Salesforce Customer Success for their **exceptional customer support** , enhancing relationships and addressing service needs effectively. (31 reviews) - Users value the **deep understanding** of their workflows by Salesforce Customer Success, enhancing product development and communication. (25 reviews) - Users love the **ease of use** of Salesforce Customer Success, making client relationship management simple and efficient. (20 reviews) - Users value the **holistic view and fast knowledge** provided by Salesforce Customer Success for effective account management. (18 reviews) - Users appreciate the **user-friendly interface** of Salesforce Customer Success, enjoying its intuitive design and extensive documentation. (18 reviews) - Expertise (16 reviews) - Users praise the **quick response time** and proactive follow-up from Salesforce Customer Success for resolving issues effectively. (16 reviews) - Users appreciate the **24/7 support responsiveness** of Salesforce Customer Success, finding help readily available for any situation. (16 reviews) - Proactivity (14 reviews) **What users dislike:** - Users experience **poor customer support** due to slow response times and inconsistency in service quality from representatives. (24 reviews) - Users find the **high costs and maintenance** of Salesforce Customer Success to be a significant drawback. (16 reviews) - Users note the **expensive pricing** of Salesforce Customer Success, making maintenance and adoption challenging for teams. (16 reviews) - Users experience **time zone issues** when scheduling success reviews, making collaboration challenging for global teams. (3 reviews) ## Salesforce Customer Success Reviews ### 1. Customizable and Efficient AI Solution with No Downsides **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I like that it is customizable and uses AI to quickly solve problems **What do you dislike about Salesforce Customer Success?** Nothing I can think of - I think it’s been super helpful **What problems is Salesforce Customer Success solving and how is that benefiting you?** It helps me with issues in our Salesforce system ### 2. Great for Best Practice Guidance and Recommendations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** follow up on best practices and giving recommendations **What do you dislike about Salesforce Customer Success?** Nothing at the moment . I wish I could write more **What problems is Salesforce Customer Success solving and how is that benefiting you?** Engaging and providing value for implementing Salesforce health cloud and marketing cloud ### 3. Not Much to Love, Nothing to Hate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Nothing much that i like recently. Too much documnetstion **What do you dislike about Salesforce Customer Success?** Too slow in a fast paced world . Takes days to resolve a minor ask **What problems is Salesforce Customer Success solving and how is that benefiting you?** Too slow in a fast paced world ### 4. Looking Forward to Trying It Out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The consultants have intensive knowledge and project implementation is smooth and fast **What do you dislike about Salesforce Customer Success?** Pricy and nothing else. They are very professional **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help to implemented service cloud for safety case managent ### 5. Quick Response Times, But Support Answers Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The response time in getting back to us regarding the issue **What do you dislike about Salesforce Customer Success?** Some of the responses I received from support were poor and not accurate. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Able to solve my security issue ### 6. Quick Access to Answers and Helpful for New Processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Access for quick answers and it helps us with new processes **What do you dislike about Salesforce Customer Success?** I haven’t found anything I dislike at this time **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help solve my problems and help to find solutions. ### 7. Great Customer Service, but Response Times Could Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The customer service and helpfulness provided by the team **What do you dislike about Salesforce Customer Success?** Can sometimes take a while to hear back from the team **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success has allowed me to meet my customer meeds ### 8. Great Dedicated Support with No Downsides **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Dedicated help and person assigned to your team **What do you dislike about Salesforce Customer Success?** There is a cost which is based on your setup. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Assist us with urgent ussues and escalation and guidance with setup ### 9. Great Support Team, but Product Limitations Can Be Frustrating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Responsive and problem solvers that care about outcomes **What do you dislike about Salesforce Customer Success?** That sometimes the answer is “that’s just the product” **What problems is Salesforce Customer Success solving and how is that benefiting you?** Where we are stuck with tricky bugs, or trying to customize ### 10. Great Customization Options **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** What I like best about Customer Success is the customer service. **What do you dislike about Salesforce Customer Success?** Sometimes the silos across a large enterprise can be difficult. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Bridging the gaps across the enterprise. ### 11. No Complaints—Salesforce Customer Success Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Salesforce Customer Success is very user friendly. **What do you dislike about Salesforce Customer Success?** do not have anything negative to say about Salesforce Customer Success **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success is very easy to use! ### 12. User-Friendly and Versatile, Still Exploring Its Full Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** user friendly and able to cater to different needs **What do you dislike about Salesforce Customer Success?** not sure yet as i have yet to explore this fully **What problems is Salesforce Customer Success solving and how is that benefiting you?** Self service options for customers ### 13. Super Fast and Responsive Service with Quick Query Resolution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** its super fast and can resolve our queries quickly **What do you dislike about Salesforce Customer Success?** nothing much the service is great and responsive **What problems is Salesforce Customer Success solving and how is that benefiting you?** it helps with resolving queries on the product ### 14. Great Search and Issue Responses, but Sometimes Lacking Detail **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Ability to search and find responses. Responses to known issues or expected behavior. **What do you dislike about Salesforce Customer Success?** Sometimes the information is too limited. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Issues with errors, known issues, troubleshooting ### 15. Great Immediate Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The immediate support we receive on short notice **What do you dislike about Salesforce Customer Success?** Sometimes they aren’t able to solve the problem **What problems is Salesforce Customer Success solving and how is that benefiting you?** Helping us accelerate value out of our Agentforce deployment ### 16. No Experience Yet with Salesforce Customer Success **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I never used customer success by Salesforce before **What do you dislike about Salesforce Customer Success?** I never used customer success by Salesforce before **What problems is Salesforce Customer Success solving and how is that benefiting you?** I never used customer success by Salesforce before ### 17. Great for Knowledge, No Complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Great Knowledge and resourceful in bringing other team members in if needed **What do you dislike about Salesforce Customer Success?** Nothing to complain about customer success **What problems is Salesforce Customer Success solving and how is that benefiting you?** Find solutions to our product optimization ### 18. Everything Is Going Okay So Far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Helping the team to resolve the issues of our platforms **What do you dislike about Salesforce Customer Success?** Nothing at the moment. All are okay currently **What problems is Salesforce Customer Success solving and how is that benefiting you?** Teams not able to resolve issues ### 19. Great Help Feature, No Complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** What I like the most is to beable to ask for help **What do you dislike about Salesforce Customer Success?** What I dislike is that it is paid service **What problems is Salesforce Customer Success solving and how is that benefiting you?** Gives good orientation ### 20. Great Support Escalation, But Initial Steps Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** In person call with support and escalation **What do you dislike about Salesforce Customer Success?** The agent initial steps mandatory to talk with someone **What problems is Salesforce Customer Success solving and how is that benefiting you?** Ressources to help me resolve technical issue ### 21. I Don't Use It at All **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I dont use it at all ................... **What do you dislike about Salesforce Customer Success?** I dont use it at all ................... **What problems is Salesforce Customer Success solving and how is that benefiting you?** I dont use it at all ### 22. Powerful Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It gives happy customers and more business **What do you dislike about Salesforce Customer Success?** Nothing much pretty helpful and nice tool **What problems is Salesforce Customer Success solving and how is that benefiting you?** As an admin I feel powerful ### 23. Neutral Experience: No Strong Likes or Dislikes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The great sessions. Very informative. I learned a lot **What do you dislike about Salesforce Customer Success?** No i didn't. It was great and tons of info **What problems is Salesforce Customer Success solving and how is that benefiting you?** None ### 24. Great Customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Customer Centric Cultute and access to expertise **What do you dislike about Salesforce Customer Success?** Constant Learning Curve and managing many high priority items **What problems is Salesforce Customer Success solving and how is that benefiting you?** Complex Product Ecosystem ### 25. Easy Salesforce Integration, But Data Connectivity Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It's integrated into Salesforce easily and smoothly **What do you dislike about Salesforce Customer Success?** Data connectivity through the systems outside SF **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer experience integration for contacting ### 26. Smooth Implementation and High Adoption, but Potentially Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Smoother implementation, higher user adoption **What do you dislike about Salesforce Customer Success?** Possibly quite costly for smaller implementation **What problems is Salesforce Customer Success solving and how is that benefiting you?** Make the most out of my SF implementation ### 27. Great Flexibility, but Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Roadmap execution / marketing experience / Architecture Innovation **What do you dislike about Salesforce Customer Success?** Nothing - the Salesforce customer success solution was really good **What problems is Salesforce Customer Success solving and how is that benefiting you?** Experience ### 28. Simple & basic **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Salesforce Customer Success?** I like the website on the desktop. It is easy to navigate and simple for those who are not super knowledgeable on tech. **What do you dislike about Salesforce Customer Success?** The lack of mobile app and the navigation overall on the sales force on the phone is harder to use. **Recommendations to others considering Salesforce Customer Success:** Having a person who understands the app makes it easy to explain to the team. Compared to other payroll apps I have used throughout my careers salesforce was the most straight forward **What problems is Salesforce Customer Success solving and how is that benefiting you?** Ability for employees to view their time cards and paystubs in one app. ### 29. Principal Customer Support Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Salesforce Customer Success?** I am not using Salesforce as Customer Success **What do you dislike about Salesforce Customer Success?** I am not using Salesforce as Customer Success **Recommendations to others considering Salesforce Customer Success:** N/A **What problems is Salesforce Customer Success solving and how is that benefiting you?** I am not using this functionality. ### 30. Great Flexibility and Architecture, But Dislike the Marketing Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Flexibility and experience and archiecture **What do you dislike about Salesforce Customer Success?** Approach marketing demo vision roadmap excellence **What problems is Salesforce Customer Success solving and how is that benefiting you?** Experience ### 31. How did Salesforce Customer Success help to maximize our organization investment. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu S. | Conga CPQ Developer, Recreational Facilities and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Salesforce Customer Success?** Its automation processhelp us to reduce manual efforts. so that allow team to focuss high value tasks. **What do you dislike about Salesforce Customer Success?** Some users reportedslow response time from customer support. **What problems is Salesforce Customer Success solving and how is that benefiting you?** It helps streamline sales processes by provideing tools and best practice for automate lead scoring, opportunity tracking and pipeline managemant. It reduce the data loss and improving communication across departments. ### 32. Amazing service that provides the best service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Salesforce Customer Success?** That’s it solves almost any issue and it’s a platform that I can build my solutions on. Easy to manage and optimize. **What do you dislike about Salesforce Customer Success?** The fact that it’s easy but there is the need for an admin or company to help setup more complex workflows. **Recommendations to others considering Salesforce Customer Success:** Define your project first and work with a company to help you implement the solution. **What problems is Salesforce Customer Success solving and how is that benefiting you?** It’s helping us redefine how we make sales and work with customers. ### 33. Salesforce The CRM Boss **Rating:** 5.0/5.0 stars **Reviewed by:** Haswanth R. | Senior Application Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Salesforce Customer Success?** Providing better service using service cloud and having proper tracking on the cases and resolving customer issues is the best i like **What do you dislike about Salesforce Customer Success?** So far I didn't found anything which I dislike in Salesforce **Recommendations to others considering Salesforce Customer Success:** Expecting automated test classes options **What problems is Salesforce Customer Success solving and how is that benefiting you?** Having the best transparency and easily understandable to the customer makes Salesforce top in the CRM platform ### 34. THE BEST SUPPORT TEAM OUT THERE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Salesforce Customer Success?** I truly appreciate the swift response!!! **What do you dislike about Salesforce Customer Success?** I have yet to encounter an issue that has been unsatisfactory. **Recommendations to others considering Salesforce Customer Success:** Utilize the resources that the team provides you! The library that Salesforce has constructed for their clients is bountiful; use it! **What problems is Salesforce Customer Success solving and how is that benefiting you?** I have inhereted the Marketing Cloud Account Engagement (fka Pardot) and I am learning on the fly as I scramble to keep up with my company's marketing demands. The Customer Success team has been invaluable in situations where I need something fixed quickly and they are "Johnny on the spot!" The best part, I am taught how to do what I need, and to top the sundae with cherries; I am sent additional resources to further understand the process I was just introduced to! I am truly enjoying this adventure ### 35. Excellent Support and Strategic Guidance from Salesforce Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo S. | CRM & RevOps Solutions Manager **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Customer Success?** What I like best is their deep knowledge of the platform and their proactive approach to providing solutions tailored to our specific business needs. Their responsiveness and ability to offer strategic insights have been key in helping us maximize the value of Salesforce. **What do you dislike about Salesforce Customer Success?** Sometimes there are delays in response times during peak periods, which can be a bit frustrating when urgent matters arise. However, once engaged, the team is always thorough and helpful. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success is helping streamline our operations by providing expert guidance on system integrations and best practices for Revenue Operations. They have helped us optimize our Salesforce usage, ensuring better data flow between systems and improving overall business efficiency. ### 36. Signature Success at SWA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Customer Success?** What I like best about Salesforce Customer Success is the proactive support and personalized guidance we receive. They don’t just wait for issues to arise; they actively help us optimize our platform and prevent potential problems. The strategic advice and best practices they provide enable us to continuously improve our processes, ensuring we get the most out of Salesforce while driving better outcomes for our business. Their responsiveness and deep expertise make a huge difference in keeping our operations running smoothly. **What do you dislike about Salesforce Customer Success?** While the team is responsive, there are occasions when it takes longer to address more specific, intricate issues that require a deeper understanding of our unique setup. Additionally, at times, there’s a lot of information to sift through, which can make it hard to pinpoint the most relevant advice or action steps for our needs. **What problems is Salesforce Customer Success solving and how is that benefiting you?** At Southwest Airlines, our Signature Success plan with Salesforce is helping us address several key challenges. First, it provides us with proactive support and guidance, ensuring we’re ahead of potential issues and optimizing our Salesforce platform. The fast response times and expert help also allow us to resolve technical issues more quickly, minimizing any disruptions to our business processes. Additionally, the strategic guidance from Salesforce Customer Success helps us continuously improve our customer engagement strategies and streamline internal operations, leading to better efficiency and enhanced customer experiences. ### 37. Overview of Salesforce Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Customer Success?** What I love most about Salesforce Customer Success is how they really feel like a partner, not just a support team. They take the time to understand your business and give tailored advice that actually helps you get the most out of the platform. Their resources are fantastic—whether it's tutorials or real-time support, you always feel equipped to solve problems. Plus, knowing I can reach out 24/7 gives peace of mind. The community aspect is also great, where you can connect with others, share ideas, and learn from real-world experiences. Overall, it’s like having a knowledgeable guide by your side! **What do you dislike about Salesforce Customer Success?** What I find a bit frustrating about Salesforce Customer Success is that complex issues can take longer to resolve, which can be a bit of a hassle. The premium support options are also pretty pricey, so smaller businesses might struggle with that. There’s also so much information available that it can feel overwhelming at times, especially if you're new to the platform. Lastly, there are occasional communication hiccups between support teams, which can cause delays. These are minor annoyances, but fixing them would make the experience even smoother. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Increased efficiency in customer support and sales operations, leading to personalized customer experiences and better relationships. Data-driven decision-making for more informed strategies, seamless collaboration across departments, and improved internal workflows, providing scalability to accommodate business growth. ### 38. Excellent Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Salesforce Customer Success?** The communications and speed of getting to the resolution. **What do you dislike about Salesforce Customer Success?** That I didn't try that avenue before, and wasted many hours unnecessarily. **Recommendations to others considering Salesforce Customer Success:** Take advantage of the tools at your disposal, don't be afraid to say you've maxed out your options and let the professionals handle it! **What problems is Salesforce Customer Success solving and how is that benefiting you?** There was an issue where one single user's emails were not synching with Salesforce. We tried a half dozen different solutions we found online and none of them worked. The support team was able to diagnose and fix the problem for us within just a few hours, after having spent well over a week on it previously. ### 39. 1 in 3 customer success interactions will be ok **Rating:** 5.0/5.0 stars **Reviewed by:** Jake R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Salesforce Customer Success?** When you get someone good your issues are solved quickly and easily. **What do you dislike about Salesforce Customer Success?** When you get an agent who is struggling to understand what you need it can be a long and tedious process to get the answers you need. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success helps us when we encounter blockers. Customer success is not my favorite salesforce thing. It seems like some success guides are great while others have no idea what you're talking about. ### 40. Higher user adoption and better business outcome **Rating:** 5.0/5.0 stars **Reviewed by:** Smitha R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Salesforce Customer Success?** What I like best about Salesforce Customer Success is the proactive approach to ensuring user satisfaction and maximizing the platform's value. **What do you dislike about Salesforce Customer Success?** There are a few areas that could be improved. One challenge is the steep learning curve for new users, which can be time consuming to address despite comprehensive training. **Recommendations to others considering Salesforce Customer Success:** Involve key stakeholders from the beginning to gather their input and ensure their needs are met, plan for future growth and ensure your Salesforce implementation can adapt to changes and expansions and adhere to Salesforce best practices for setup, customization, and maintenance and make the most of Salesforce’s extensive resources. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success addresses several key problems, such as user adoption, process inefficiencies, and data management challenges. By providing comprehensive training and support, we ensure that users are confident and effective in their use of the platform, which enhances overall productivity. Customizing Salesforce to align with our business processes has streamlined operations, reducing manual tasks and errors. Effective data management practices have improved data accuracy and integrity, providing reliable insights for decision making. These solutions have led to increased efficiency, better data-driven decisions, and a higher return on our Salesforce investment, ultimately benefiting our entire org. ### 41. Fully harness the power of Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil N. | Senior Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Salesforce Customer Success?** Their tailored guidance and training materials are beneficial, ensuring users can efficiently navigate and leverage Salesforce's robust capabilities. **What do you dislike about Salesforce Customer Success?** Salesforce can be difficult to learn and navigate due to its comprehensive features. And the pricing for Salesforce and its additional services can be prohibitively expensive for smaller businesses. **Recommendations to others considering Salesforce Customer Success:** Highly recommended for any organization looking to fully harness the power of Salesforce. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success provides exceptional support and resources to help businesses maximize their use of Salesforce products. Their team is highly knowledgeable, responsive, and genuinely invested in customer outcomes. Their tailored guidance and training materials are incredibly helpful, ensuring that users can efficiently navigate and leverage Salesforce's robust capabilities. The Customer Success Managers are proactive in identifying opportunities for improvement and growth, making the overall experience with Salesforce not just about using a software tool, but about achieving real, measurable business success. Highly recommended for any organization looking to fully harness the power of Salesforce. ### 42. Dreamforce 2024 **Rating:** 3.5/5.0 stars **Reviewed by:** Gopal K. | Product Owner **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Customer Success?** Data-Driven Insights: Salesforce provides a 360-degree view of customers by integrating data across various touchpoints. This helps companies understand customer needs better, improve engagement, and offer tailored solutions. **What do you dislike about Salesforce Customer Success?** While highly powerful, Salesforce can become expensive, especially when scaling or adding more advanced features and third-party integrations, which can be a concern for businesses with budget constraints. **What problems is Salesforce Customer Success solving and how is that benefiting you?** **Lack of Customer Insights**: Salesforce Customer Success provides tools for collecting and analyzing customer data, helping businesses understand customer behavior, preferences, and needs. This insight helps you personalize engagement and build stronger relationships, ultimately leading to increased customer satisfaction and loyalty. ### 43. Eccellente service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Salesforce Customer Success?** It is very fast when you have bug in live environment. They alway offer innovative solution to our problem and lots of time they were proactive in finding new customization **What do you dislike about Salesforce Customer Success?** In some occasions the advisors give me complicated solutions to put in place. Also the language (english) can be complicated to understand if you speak only italian **Recommendations to others considering Salesforce Customer Success:** This Service that is a must if you want to develop new capabilities as Service Cloud Voice **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success helps my company in founding always the best solution for continuous improvement of assistance services. We have tried the services during the implementation of Service Voice Cloud and they always find solution to fix bug and discover new functionalities. Thanks to this Service or go live was a success. ### 44. easy yaer freindly **Rating:** 5.0/5.0 stars **Reviewed by:** Nasima H. | Digital Software Support / Test Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Salesforce Customer Success?** The intuitive design makes it easy to navigate and use, even for those who are not tech-savvy. This reduces the learning curve and increases user adoption across the organization. **What do you dislike about Salesforce Customer Success?** Despite its user-friendly interface, the sheer breadth of features and customization options can be overwhelming for new users. • Impact: It can take considerable time and effort to fully understand and leverage all the functionalities, potentially slowing down initial adoption. **Recommendations to others considering Salesforce Customer Success:** Clearly define your business requirements and goals before choosing Salesforce. Understand what specific problems you want to solve and how Salesforce can address them. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce provides a unified platform for managing customer interactions across various channels. • Benefit: Streamlined processes, improved customer satisfaction, and better customer retention. ### 45. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Salesforce Customer Success?** Communication and User Interface, simple for end users to follow **What do you dislike about Salesforce Customer Success?** Customization sometimes can be complicated **What problems is Salesforce Customer Success solving and how is that benefiting you?** Follow the sales and service process without issues ### 46. Successful resolution of issues **Rating:** 5.0/5.0 stars **Reviewed by:** Jim R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Salesforce Customer Success?** The support team is almost always knowledgeable, friendly and supportive. Sometimes they're "cook booking" to find the answers themselves, but they're still better than me having to do it by myself. If they recognize that an issue is beyond them, they will usually escalate it to someone with greater experience. **What do you dislike about Salesforce Customer Success?** Often when we have an issue with Salesforce it's when we're trying to get something done that we want done now. When resolution extends for hours, overnight or even over the weekend it's frustrating and we lose momemtum. **Recommendations to others considering Salesforce Customer Success:** If you are on the Salesforce platform, particularly if you don't have a dedicated Admin who has the expertise and time to stay up to date and really know Salesforce, you need a Salesforce support program on your team -- absolutely! **What problems is Salesforce Customer Success solving and how is that benefiting you?** We don't have a dedicated Salesforce Admin who can afford the time to become an expert in the complexities of Salesforce. We have an organizaiton to run. We rely on our Premium Support to tap into Salesforce experts who can work with us whenever needed. ### 47. To drive a good change you need assist **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus B. **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Customer Success?** Who can assist us and what type of support can you give to drive the change? **What do you dislike about Salesforce Customer Success?** That you need a signature license to get that support and I don't know the costs yet. **What problems is Salesforce Customer Success solving and how is that benefiting you?** We are implementing SalesForce by end of the year. Next year we're planing a world wide release. To do that in the besr possible way, we would need assistance ### 48. Buidling Client Preference Center **Rating:** 5.0/5.0 stars **Reviewed by:** Zbigniew L. | VP **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Customer Success?** The speed and simplicity of the whole preocess. **What do you dislike about Salesforce Customer Success?** Thw only downside is the fact that I did not use the group earlier. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I I collaborated with Salesforce Customer Success to build a client preference center. As I was new to Marketing Cloud, they guided me through the process step by step, making sure I understood everything. Their assistance made the implement ### 49. It's simple and effective to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Dean C. | Chairman of Body Corporate Committee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Salesforce Customer Success?** It's a simple, user-friendly system that doesn't over complicate typical customer management processes. **What do you dislike about Salesforce Customer Success?** Some may find the downfall as it having the ability to do too much, however I think it's better for it to have less limitations and more options. **Recommendations to others considering Salesforce Customer Success:** While the product itself isn't cheap, it will ensure better data management and ensure you will waste less time managing info and more time catering to your customers and their needs. **What problems is Salesforce Customer Success solving and how is that benefiting you?** It ensures optimal data collection that us secure and automated using the likes of AI. It also ensures data can be managed effectively and prevents common human error. ### 50. Salesforce customer sucSacess is not bad **Rating:** 4.5/5.0 stars **Reviewed by:** Prathamesh D. | Co-Founder | Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Salesforce Customer Success?** Everything in one place: I love having all my customer info organized. No more digging through messy spreadsheets or emails trying to figure out who needs what. Proactive help: It's awesome to be able to set up alerts, so I catch potential problems with customers before they become a big deal. Seeing what works: The reports and analytics make it easy to see what's helping customers succeed, so I can do more of the good stuff **What do you dislike about Salesforce Customer Success?** Steep learning curve - Getting the hang of all the features takes some effort. It's powerful, but not the most beginner-friendly tool out there. **Recommendations to others considering Salesforce Customer Success:** Start with the essentials **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success helps keep my customer info organized and lets me spot issues before they get out of hand. This means my customers feel cared for and are less likely to jump ship. Tracking results in Salesforce shocws me what's working, so my happy customers bring in more business. Overall, it makes dealing with customers much smoother ## Salesforce Customer Success Discussions - [What is PSA in FinancialForce?](https://www.g2.com/discussions/what-is-psa-in-financialforce) - 2 comments - [What is PSA in Salesforce?](https://www.g2.com/discussions/what-is-psa-in-salesforce) - 2 comments - [View Salesforce Customer Success pricing details and edition comparison](https://www.g2.com/products/salesforce-customer-success/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+19%3A08%3A30+-0500&secure%5Bsession_id%5D=8a05eadb-d0a8-4e63-bab3-9f10ffab769c&secure%5Btoken%5D=9727b7d61206feebe146ce2917d2fc1e8b92c4ab204e63a31981177bf5ce47f7&format=llm_user) ## Salesforce Customer Success Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Salesforce Customer Success Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) - 5.0/5.0 (165 reviews)