Rithum Reviews & Product Details

It works well enough and setup was relatively easy. There are buttons to guide you through the order receiving prompts. Review collected by and hosted on G2.com.

It could be automated better or a feature to automate invoicing. It just seems redundant to have to enter in some things twice Review collected by and hosted on G2.com.

ChannelAdvisor's sales team are very good at one thing, sales. ChannelAdvisor's sales team are pushy to get you to sign their contract and will fill you with promises that are not in writing so ChannelAdvisor has no obligation to follow up on them. ChannelAdvisor is also very good at maintaining their reputation when there are many unhappy customers. Review collected by and hosted on G2.com.

ChannelAdvisor is staffed by incompetent people that charge several times more than their competition. Not only that but, every time you need something resolved from the guaranteed overpriced price they charge you, they will not follow through on their promises or finish their work. . While working with Channel Advisor our sales across our marketplaces were dropping not improving. We are not the only ones to have had issues with them and their pushy sales team that caused us to be stuck paying thousands every month for a bad service. Review collected by and hosted on G2.com.

Invoicing with Comm Hub is a snap. Order Acknowledgement and updating tracking is relatively easy, price is standard. Email alerts helps keep us current. Review collected by and hosted on G2.com.

The time limit on acknowledging and downloading orders. It's a 4 hours window, would like this to be 24. Review collected by and hosted on G2.com.

its a straight forward approach to facilitate eccommerce Review collected by and hosted on G2.com.

Setup was manual and there are thing that I think should have the option to be automated. Review collected by and hosted on G2.com.

It gives me quick and easy access to all of my orders right there. I can cancel, ship, and invoice all from OrderStream. It gives me updates on when orders need to ship and tells me when something is overdue and action is required. Review collected by and hosted on G2.com.

I think that the search function could be expanded on. Many customers will put their phone number in for their order and I can't search that way. I have had customers ask if I could search my number and I unfortunately can't do it. Review collected by and hosted on G2.com.

I do remember it was very easy to learn, and didn't slow down with a few uses. Review collected by and hosted on G2.com.

Nothing. I can't think of anything or I didn't use it for very long. Review collected by and hosted on G2.com.

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us. Review collected by and hosted on G2.com.

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues. Review collected by and hosted on G2.com.

The widget are helpful when analyzing ecommerce sales and managing inventory Review collected by and hosted on G2.com.

not all platforms have the same widget and overview reports do not explain enough. Also, pulling reports are hard. Review collected by and hosted on G2.com.

This is a very user friendly program. It is very easy to receive and update orders as well as inventory. We have never had any issues or problem using the program and we have been using it for over 5 years. Their customer service is very helpful however they are limited as to what they are able to assist with. Review collected by and hosted on G2.com.

Very minor thing...Although we do not ship on the weekends, if an order is submitted very late on Friday night after business hours violation warnings will be sent out on Sunday because the order has not shipped. They send a lot of emails stating the order is late even if it is not. Weekends and holidays are not taken into consideration when violation warnings are sent. Because they send so many emails it is easy to ignore all of them as they are pretty much all false alarms.

When entering information about an order, if a shipping amount has to be added they do not keep record of this. We had some problems because of this but fortunately we figured out a workaround.

It is quite expensive to use this program. In addition to a monthly fee, there is a fee for every item that is ordered. The bills can get to be quite expensive. Review collected by and hosted on G2.com.

The site is very user friendly and efficient Review collected by and hosted on G2.com.

You can only load inventory one at a time Review collected by and hosted on G2.com.