Rithum Reviews & Product Details

Rithum was born from the combined strength of e-commerce trailblazers CommerceHub and ChannelAdvisor. Operating across the globe, Rithum supports the world's leading brands and retailers with a range of 3P commerce solutions that enable business models like drop shipping, private marketplace vendor self-service, e-commission and public marketplaces, helping them to drive efficient and profitable e-commerce businesses. Rithum solutions help businesses • Acquire new consumers with greater efficiency and effectiveness. • Optimize and scale quickly by adding new channels. • Expand curated product selection quickly and easily. • Create amazing consumer experiences from the beginning of the shopping journey to the very end.

Seller

Rithum

Discussions

Rithum Community

Languages Supported

German, English

Solution Type

All-in-One

Overview by

Isabel Holdaway

Used by EPAM Systems Services and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Rithum Integrations

(2)

Verified by Rithum

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

5/15/2019

"Seems a bit Outdated and Slow. Still does what its supposed to. "

3.5/5

What do you like best about Rithum?

It is pretty easy to familiarize yourself with the process. After a few order the routine becomes second nature. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There seems to be a Tree type structure for the work flow. this leads to this which leads to this task. Each task however, has to load, taking time. These could all just be added to a single load page and submitted multiple time to fill in each field. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

It is a simple tool and it fulfills a need adequately. Is it fast, No Is it good looking, No it not the fastest. But it is reliable and it does get the job done. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

It handles inventory and sales updates for multiple online vendors. Its nice to have that option and utilize one update for multiple vendors. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

4/4/2019

"It's alright"

2.5/5

What do you like best about Rithum?

It accommodates the drop shipping for our larger vendors. The job gets done. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

It's a bit redundant to fill out both a shipping acknowledgement and then do the same thing to submit an invoice when you can consolidate both or at least have the option to. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

It's okay, it's a little clunky and there are processes that seem like they can be consolidated. Like submitting an invoice. The total is there on the Shipping acknowledgement, just have a button to confirm an invoice too. Now there's a whole other process to submit an invoice after acknowledging the shipment. It's redundant! Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

Our larger vendors support this platform and we conform. Review collected by and hosted on G2.com.

Ekaterina S.

Business Analyst

Apparel & Fashion

Mid-Market (51-1000 emp.)

4/2/2019

"Very efficient and user friendly software"

4.5/5

What do you like best about Rithum?

I like that DSCO software was very easy to set-up - they provide online onboarding session that you can navigate via self-service. DSCO also has excellent customer service support that respond in less than 6 hours. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

You will need to create a separate login/account for each trading partner that is using this EDI software to trade order information. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/23/2019

"Expensive but does the job"

3/5

What do you like best about Rithum?

The amount of channels you can connect with Review collected by and hosted on G2.com.

What do you dislike about Rithum?

The price is clearly not competitive enough Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

edit

Hello,

Thank you for bringing your concerns to our attention. ChannelAdvisor works to provide reasonable rates while maintaining our level of service, and that's how we determine the cost of our services. We’ve made a note of your message, and we would like to learn more about your experience with ChannelAdvisor. Please consider contacting us directly at supportadmin@channeladvisor.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

2/18/2019

"They Stole $3000 - Criminals"

0/5

What do you like best about Rithum?

I think NOT signing the renewal contract. They did have several partners Jet, Amazon, eBay, Sears which they worked with. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

They kept $3000 claiming a prepaid service (for launching into a new marketplace) was non-refundable. I pre-paid for an extra launch support. Unfortunately everything did not work correctly with quantity data causing major problems with my marketplace store. After 1 year of service, I had asked that the launch to be refunded as I could not afford to renew, being ($12,000/year) I was told it was not refundable. They gave me the cold shoulder. The setup process was very long. It took close to 3-4 months until everything was launched. Appointments with the "Launch specialist felt like a waste of time. Appointments where spanned out over 2-3 week intervals, which I think caused the biggest delay. Their system caused my marketplace store to fall out of compliance resulting into a complete shutdown. My Initial $25,000/mo revenue turned into $10,000/mo due to canceling all listings, and creating new ones. Marketplaces like Ratuken was a complete waste of time. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Their solutions are suited to large businesses. Do not consider using them unless you have your own dedicated team working with data conversations; and can afford to lose 50-70% in revenue during the first 6 months. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

I have realized after being out of business, how to adapt, and find solutions else where. Shopify is a lot more affordable. If you are a small to medium sized business, I would look else where for service. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

edit

Thank you for your message. We would like to learn more about your experience with ChannelAdvisor. Please consider contacting us directly at supportadmin@channeladvisor.com.

ChannelAdvisor works to provide reasonable rates while maintaining our level of service, and that's how we determine the cost of our services. Additionally, ChannelAdvisor is a values-driven organization and firmly adheres to its Codes of Business Conduct and Ethics, which is publicly available at the following link: http://ir.channeladvisor.com/corporate-governance/code-of-business-conduct-and-ethics

Ekaterina C.

Business Analyst

Mid-Market (51-1000 emp.)

3/19/2019

"Excellent software with great customer service"

4.5/5

What do you like best about Rithum?

The onboarding process was very easy and straightforward. All testing can be done without any back and forth communication but straight from the portal. Training material is integrated into the portal so that user can hover over the mouse based on the next step instructions. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

You will need to keep separate logins for each trading partner. it would be nice to have one centralized account to see all partners in one portal. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

2/19/2019

"Middleman Service for a Larger Vendor"

2.5/5

What do you like best about Rithum?

It's simple to understand and use. It helps facilitate orders in a clear organized way. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There are some features that can at the least have the option of being automated. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Getting familiar with it was pretty easy but when we did need a hand it was a roundabout process of watching the tutorials. I don't think we ever got a hold of anyone and just figured it out. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We have a large vendor that requires us to use this vendor's services. Review collected by and hosted on G2.com.

Patti C.

Senior Sales, Wholesale Division

Small-Business (50 or fewer emp.)

1/22/2019

"First time user of DSCO.io"

5/5

What do you like best about Rithum?

I liked "Gandalf" walking me thru test orders and verifying that they were done correctly. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

If you get stuck on one of the 11 steps while testing, you can't move forward. Review collected by and hosted on G2.com.

Steve B.

IT Manager

Small-Business (50 or fewer emp.)

7/31/2018

"Very good product to process EDI orders"

4.5/5

What do you like best about Rithum?

The navigation. It is very intuitive to get to the orders, adjust inventory, or any other process. I rarely have any lag on the response time. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Not really anything. It is easy to use and all the pertinent information is on the dashboard. The things I dislike come from the trading partner and not OrderStream CommerceHub. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

It is a good product to use for EDI order processing. It allows you to update all facets of each order and keeps it organized. The customer service is very quick to respond when you have a technical issue. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

It allows us to have a quick procedure to process and update orders. All the information is easily accessible from the dashboard screen. Review collected by and hosted on G2.com.