Rithum Reviews & Product Details

Rithum was born from the combined strength of e-commerce trailblazers CommerceHub and ChannelAdvisor. Operating across the globe, Rithum supports the world's leading brands and retailers with a range of 3P commerce solutions that enable business models like drop shipping, private marketplace vendor self-service, e-commission and public marketplaces, helping them to drive efficient and profitable e-commerce businesses. Rithum solutions help businesses • Acquire new consumers with greater efficiency and effectiveness. • Optimize and scale quickly by adding new channels. • Expand curated product selection quickly and easily. • Create amazing consumer experiences from the beginning of the shopping journey to the very end.

Seller

Rithum

Discussions

Rithum Community

Languages Supported

German, English

Solution Type

All-in-One

Overview by

Isabel Holdaway

Used by EPAM Systems Services and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Rithum Integrations

(2)

Verified by Rithum

Verified User in Retail

Small-Business (50 or fewer emp.)

10/20/2020

"The lack of Support is really terrible"

0/5

What do you like best about Rithum?

To be honest nothing, the support is terrible Review collected by and hosted on G2.com.

What do you dislike about Rithum?

There is no support in my opinion at all. Cannot call for help, no one will call you back. Takes too long to receive email, like over 8 hours. Explanations are too technical for the average person. Review collected by and hosted on G2.com.

Response from Azad Sadr of Rithum

edit

Hi! We really appreciate your feedback. Your honest comments gave us a lot of touch points to work on for improving our support team. I'm sorry you didn't receive the support you needed. That shouldn't have happened. We're working on increasing the number of our support specialists as well as improving response times. We've also set up a chat box on our support site that gives you immediate access to a Dsco support specialists. You can find the chat box on the bottom right of our support site: support.dsco.io. Please let me know if there's anything else we can do to improve our support experience. Thanks again!

- Azad

See how Rithum improved

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

10/20/2020

"DSCO Review"

5/5

What do you like best about Rithum?

The DSCO Team is very attentive and responsive to our requests. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

The only issue I have is when we need to manually ASN an order, we must then manually invoice the order. That is not a big deal however, as we rarely need to manually ASN. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

10/20/2020

"DSCO REVIEW"

5/5

What do you like best about Rithum?

The ease of flow in the platform and savings. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

That all communication is through Chat and cannot talk with someone. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/22/2020

"Dsco"

5/5

What do you like best about Rithum?

Customer Service is great. Live chat was very helpful Review collected by and hosted on G2.com.

What do you dislike about Rithum?

My manager thought that the mapping documents could be more streamlined for the Trading Partner Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

7/19/2020

"Channel Advisor for the novice"

4/5

What do you like best about Rithum?

Channel Advisor allows us to easily refund Marketplace orders in one place. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

When you refund an order it shows as processing for quite a long time. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

edit

Hello,

We're pleased to hear you've been able to 'easily' process refunds with help from ChannelAdvisor Marketplaces. We're committed to maintaining the highest quality service and standards for our customers, and we would welcome the chance to learn more about your experience navigating our platform. Please consider contacting us directly at supportadmin@channeladvisor.com.

Thank you for being a ChannelAdvisor customer!

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

10/3/2019

"All new System, All New Look"

2.5/5

What do you like best about Rithum?

It is a useful tool and it was updated recently. Once you figure out what goes where and how to properly submit the whole order including an invoice to get paid it works fine. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Well we just re joined and haven't fulfilled any orders. previously they had two screen load to submit and order and another to submit the invoice. i don't see why those needed tow differnt pages for the same order. it seemed redundant. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Well it was forced on us by two different vendors. it must have something the big boys need and like on their end. Support was almost nil in on-boarding the second time around. they have video tutorials if that's your thing. Once you find a groove it works fine enough. does the job and there was an update within the last few months so I will have to see what's up with all that. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

It is a mandatory need from one of our larger vendors ecommerce site. Review collected by and hosted on G2.com.

Verified User in Building Materials

Small-Business (50 or fewer emp.)

10/15/2019

"Ease of use that you can't beat"

5/5

What do you like best about Rithum?

The best feature is how easy this software can be used. You can see orders invoice all in one page. And you can print or save from the main page or export to excel Review collected by and hosted on G2.com.

What do you dislike about Rithum?

The one thing I dislike is that it can sometimes take a while to load or if you are not on the correct browser , it works best on goggle vs firefox other than that no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

If you need a system that is easy to use then this is the program for you. You cannot go wrong with it and you log in from anywhere Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

No problems at the moment. The benefits is that we can invoice and receive orders from one page no need to go to other programs Review collected by and hosted on G2.com.

Hugh N.

Owner

Small-Business (50 or fewer emp.)

9/6/2019

"Tried to Cancel - Keeps Billing and Billing and Billing"

0/5

What do you like best about Rithum?

Nothing. Stay away! There is nothing to like about this company and their business practices. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We waited 5 months for Channel Advisor to launch and we canceled. Emailed our sales rep and cc'd the sales manager David Spain. No reply from either employees. The only reply we received is from their billing department. Seems they're desperate. This is straight up harassment for services not rendered. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Stay away. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

No benefits other than billing trying to continually bill us after we told them repeatedly that we canceled. We waited patiently for 5 months. Not one phone call from our sales rep to see how we were doing. Channel Advisor sales reps are calling other companies that I'm affiliated with and I tell them no thanks. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

5/14/2019

"Effective no frills Ecommerce tool"

3.5/5

What do you like best about Rithum?

It gets the job done. It fulfills the need and manages both orders and inventory for multiple Ecommerce vendors. It's a time saver because multiple vendors use it for inventory updates. It's a two birds one stone situation. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Submitting information could be more efficient. They have it broken up into different modules that could most likely all be in one. It is in need of a facelift and it is slower than modern programs. If we didn't have to use this by vendor request, we would probably find someone else to facilitate this need. It does the job but could be more efficient in regards to how many load screens there need to be to get through an order or to even jump into inventory. Also in regard to pricing, each vendor gets to set the terms and as a user, we have to accept it. There is no negotiating on our end in regards to rates charged. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

It's okay. It does the job. It could be more efficient in terms of consolidating the amount of screens loaded for redundant tasks. Rates should be negotiable on both ends instead of dictated by one side. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We use this to process orders from multiple Ecommerce sites at their request. It works {Slowly}. We have steadily grown with the initial vendor and have taken on multiple vendors through this platform. This still only needs one update which saves time. Review collected by and hosted on G2.com.

Krzysztof B.

Head Of Ecommerce

Mid-Market (51-1000 emp.)

9/5/2019

"Absolutely smashing multi-channel software"

5/5

What do you like best about Rithum?

The ability to manage multiple Accounts and multiple Channels in a very simple and effective manner. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

quite a lengthy onboarding process, with a lot of almost boring training - if you are already knowledgeable in managing feeds. Review collected by and hosted on G2.com.