I like that RingEX gives us a professional business number with flexible routing, so my team can take calls seamlessly and keep personal mobile numbers private. It keeps our day-to-day communication centralized whether we’re in the office or working remotely. The call quality is very good, consistent, and reliable, and I find the mobile app very robust. I also like the SMS messaging from business numbers, call recording, and easy call forwarding, which make managing client interactions smooth and professional. The built-in video meetings and team chat are handy to have in a pinch. RingEX integrates very smoothly with Google Workspace, Microsoft 365, and HubSpot. Setup was pretty easy; everything was well organized, and the forms and tutorials helped me get it done. I think RingEX is better for growing businesses that need rock-solid uptime, deeper enterprise integrations, and robust administrative controls. Review collected by and hosted on G2.com.

I find the admin interface a bit clunky and overly complicated when I’m setting up complex call queries, extensions, or user permissions. Navigating support or making billing adjustments can also occasionally be frustrating. I’d find it helpful if the navigation were clearer, with fewer options on the dashboard and better-organized headings to reduce confusion. Review collected by and hosted on G2.com.

I use RingEX for campaign messaging, talking with colleagues and acting on follow-up with partners. The call handling, team messaging, and voicemail allow me to keep a record of the communication that I have had with colleagues and others without having to move between other messaging products. The call history is helpful when reviewing marketing activities and campaign timings. Review collected by and hosted on G2.com.

Some features and call management are complex to get a hold of when creating workflows for various team members. I would like to see more detailed reporting on communication activity and easier management of integrations for our marketing department to be able to align campaigns with minimal manual work. Review collected by and hosted on G2.com.

Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner. Review collected by and hosted on G2.com.

We are researching the use of adding SMS to our account and daily use. I understand having a subscription service, but it seems like each individual angle is an added on cost to be to use. I would also like to see a bit of a format re-design to see calls, missed calls, and voicemails all at the same time. Review collected by and hosted on G2.com.

It combines voice calling, team messaging, video conferencing, and SMS into one unified desktop and mobile application. Having a business phone number across desktop and mobile apps allows one to deal with clients away from personal mobile phone. Moreover, automated call routing and voicemail transcription combined with AI-powered meeting notes features make daily communication more efficient. Review collected by and hosted on G2.com.

There are many permissions, routing rules, and settings needed for the proper functioning of the application. The initial setup may be overwhelming due to the number of customizable options. At the same time, the application requires a billing plan for users who actively utilize SMS services; therefore, the cost might be considered expensive depending on the team's needs. Review collected by and hosted on G2.com.

Having calls, SMS, video and team messages in one app helped. Within the first few weeks, engineers had stopped jumping between separate tools. Most staff only needed a short walkthrough, and the how-do-I questions dropped off quickly after go-live. I could build the IVR menus and queues around how CST's desk actually works. Monitor, whisper and barge were useful for team leads coaching engineers on live calls. Recording and AI transcripts gave CST a call audit trail to support its ISO 27001 controls. I also connected RingEX to Teams, HaloPSA and Dynamics, so calls are logged against the right client or lead. Those integrations made a practical difference. Review collected by and hosted on G2.com.

The admin portal took more digging than it should. Voicemail, hold music and after-hours routing are buried in menus. I wrote an admin runbook for CST so the next change wouldn't involve finding everything again. The contract terms were strict. Written cancellation notice had to arrive at least 30 days before the end of the term, and early termination could mean paying out the rest of the contract. The bill needed a close look too. Compliance and emergency-services fees, extra numbers and SMS add-ons all added to the quarterly cost. The Advanced SMS allowance was low for client notifications, and there was no native power dialler; we needed RingCX for outbound campaigns. Review collected by and hosted on G2.com.

I like that RingEX is excellent for all my communication needs, including phone calls and text messages. It's easy to get ahold of someone because of their conscientious and responsive customer support, which is really comforting. The support team goes the extra mile to help, even after business hours, which means less downtime and no interference with running my business. They spent hours on the phone with me, setting everything up properly, which impressed me. The initial setup was relatively easy, too. Review collected by and hosted on G2.com.

One aspect that needs improvement with RingEX is the issue with the call pattern that rings on every phone. Even when a call is denied on the app, it keeps coming back. This is something that needs to be improved, and I'm waiting for an update to resolve this. Meanwhile, I'm living with the issue for now because having the call pattern is more important than stopping the issue entirely. Review collected by and hosted on G2.com.

Having calls, messages, and meetings in the same platform has been more useful than I expected. It doesn’t sound like a big deal at first, but it really shows its value when I’m juggling several projects at once and need to remember who approved a change, when we spoke with the client, or what was still pending after a call. With RingEX, communication feels much more connected and easier to track. Call quality has been stable, and honestly, that matters more to me than any flashy feature. A client call shouldn’t depend on whether the tool feels like working that day. For follow-up meetings, deliverable reviews, and quick calls with vendors, I rarely have to pause or troubleshoot because of technical issues. The mobile experience has also been very strong. Some days a conversation starts on my desktop and I need to continue it from my phone while moving between meetings. Being able to keep that flow without losing context helps a lot, especially when a decision can’t wait until I’m back at my computer. Review collected by and hosted on G2.com.

I haven’t had any bad experiences with RingEX. For my day-to-day work, it’s been reliable and consistently solid. Calls, video, messaging, integrations, and the AI features all come together in one workflow without making anything feel cluttered, and that’s what I appreciate most. It gives me the communication tools I need without forcing me to bounce between different apps whenever a conversation turns into a task, a meeting, or a follow-up. Review collected by and hosted on G2.com.

RingEX streamlines client communication during peak periods like tax season by consolidating phone calls, secure messaging, and client video consultations into one interface. The phone call quality is reliable, and the softphone feature allows team members to review sensitive client details at their desks or take urgent inquiries on mobile without sharing personal numbers. The automatic meeting transcriptions are especially helpful for documenting client tax planning discussions accurately without manually writing down every detail. Review collected by and hosted on G2.com.

Configuring firm-wide call routing rules, such as temporary extended-hour auto-attendants during filing deadlines, takes longer than expected due to a confusing administrative portal. Setting up SMS verification for sending text reminders to clients also required extra compliance steps during initial deployment. Additionally, standard analytics provide basic call counts, but tracking detailed metrics around client call volume requires higher-tier plans. Review collected by and hosted on G2.com.

I like RingEX for its easy-to-use, user-friendly dashboard with plenty of options, including the handy fax feature. It feels like a nice platform that's not too hard to figure out. The customer support is impressive; they address any issues immediately. The service is good and comparably priced, offering more than other providers. It's also very down-to-earth, as the staff remain friendly and willing to help. I appreciate the phenomenal AI, even though we don't use it much, and the SMS texting feature, which isn't a hassle. The usability is great for staff who aren't tech-savvy, as they adapt quickly once they download it. I also find it easy to navigate, with lots of features, like customizable call holding music, which come in handy. Setting up RingEX was very easy too. Review collected by and hosted on G2.com.

As an admin, I'm finding it a bit challenging to build out phone processes and organize groups and numbers with RingEX. I think the information I need is probably available, but I haven't really dived into it yet. Review collected by and hosted on G2.com.

It’s pretty easy to onboard new employees because the UI/UX is straightforward and intuitive. The AI Transcript Notes are also helpful for keeping the conversation flowing and making sure we don’t miss key points. Review collected by and hosted on G2.com.

Their technical support team consistently takes up our time, especially when problems could have been resolved with straightforward answers instead of putting us through a loop of the same responses.

I also feel that some features should have been included in the subscription plan rather than placed in the Add-Ons. Performance-wise, even though we’ve been using RingCentral for a long time, there are still unresolved issues, and our company will likely have to find workarounds instead. Review collected by and hosted on G2.com.