--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1429 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1429 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### RingEX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [(216 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [(127 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [(109 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [(108 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [(107 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [(55 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [(49 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [(47 mentions)](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of RingEX ##### 1. Ease of Use Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. [ See 216 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 2. Customer Support Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. [ See 127 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ##### 3. Phone Calls Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. [ See 109 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776668&qs=pros-and-cons#reviews) See Related User Reviews ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you like about RingEX? I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Small-Business (50 or fewer emp.) 5.0/5 "Enhanced Customer Service with Easy Setup" What do you like about RingEX? I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searchin ##### 4. Helpful Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. [ See 108 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776640&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "RingCentral’s Integrated Tools and Rock-Solid Reliability" What do you like about RingEX? I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network ##### 5. Reliability Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. [ See 107 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1775823&qs=pros-and-cons#reviews) See Related User Reviews ![Yogesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh M.") YM Yogesh M. Mid-Market (51-1000 emp.) 5.0/5 "good application for use . No downtime . Everytime its working fine. We are using since last 3 years" What do you like about RingEX? Uptime is very great . the uptime is 100 % ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you like about RingEX? Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. ### 5 Cons or Disadvantages of RingEX ##### 1. Poor Customer Support Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. [ See 55 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 2. Complex Processes Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ![Hailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey M.") HM Hailey M. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Reliable Communication" What do you dislike about RingEX? we do not care for the text ##### 3. Customer Service Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. [ See 49 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1777166&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ##### 4. Call Issues Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Team Communication Made Easy" What do you dislike about RingEX? Sometimes the call quality is poor depending on my location. ![Raffy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy B.") RB Raffy B. Enterprise (\> 1000 emp.) 5.0/5 "RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications" What do you dislike about RingEX? If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort ##### 5. Customer Support Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. [ See 47 mentions ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1776422&qs=pros-and-cons#reviews) See Related User Reviews JN Jason N. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive Platform, Perfect for Large Teams" What do you dislike about RingEX? Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a kn ![Trish F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trish F.") TF Trish F. Small-Business (50 or fewer emp.) 4.5/5 "Great Price, Easy to Use, and a Super Helpful Chat Feature" What do you dislike about RingEX? It is hard to get a live customer service person when needed ![Celeste J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celeste J.") CJ Celeste J. Director of Administration Small-Business (50 or fewer emp.) 7/29/2026 "Texting Customers Made Easy, Plus a Helpful Call Status HUD" 4.5/5 What do you like best about RingEX? I really enjoy being able to text customers. Many times they do not answer their phones or reply to their emails. However, texting is how I am able to get ahold of them. I also like that I can easily see which one of my team members are on a call under the HUD option. Very helpful. Review collected by and hosted on G2.com. What do you dislike about RingEX? When I save a contact on my desktop app, it takes about a day for it to be on my phone app. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? We struggled with getting ahold of customers but now we can through SMS. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13183868/official_response/edit) Hey Celeste, thank you for taking the time to share your fantastic feedback! We are pleased to hear that SMS messaging helps you connect with customers effectively and that the HUD option provides clear visibility into your team's call status. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Celeste! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 7/17/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Streamlined Call Queues and Monitoring for Better Customer Service" 5/5 What do you like best about RingEX? That I can set up my reception team on a que and then set the lines to them they have and not have to worry about having a dedicated operator anymore. That I can monitor the calls for better customer service across the board in all departments in our office. Review collected by and hosted on G2.com. What do you dislike about RingEX? the portal for help from Ring and the community is hard to navigate and sometimes just doesn't give the information that is being looked for but the opposite. Then I am having to call the Customer Service for the help I am needing and I do not have that kind of time being the Operation & Provider Service Manager of the practice. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? I have honestly not been able to keep track of the improvements lately so I cannot honestly answer that one for you. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13123647/official_response/edit) Thank you for sharing your experience with our platform! It is wonderful to hear that RingEX is serving your practice well as an efficient customer service framework, allowing you to easily set up call queues and distribute lines to your reception team without needing a dedicated operator. We are also pleased to note that our call monitoring tools are successfully helping you maintain a high standard of service across all departments in your office. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amit C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit C.") AC Amit C. Head of Operations Marketing and Advertising Small-Business (50 or fewer emp.) 8/6/2026 "Streamlined Communication, Make team coordination smoother" 4.5/5 What do you like best about RingEX? I enjoy using RingEX because it organizes all my team's communications in one place, including customer calls, messages, and voice notes, which saves time. I like its easy-to-use interface and how it makes team coordination more convenient. It helps us respond to customers faster since everything is centralized, and the setup was very easy and useful. Review collected by and hosted on G2.com. What do you dislike about RingEX? I think RingEX could be faster and have more advanced features in the app. I feel it needs more advanced call routing based on team availability and time. Also, there should be better notification control to prioritize them. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX organizes all communications, saving time by centralizing calls, messages, and voice notes. It enhances focus on deals, simplifies team coordination, and speeds up customer response with its user-friendly interface. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13218551/official_response/edit) Thank you for your wonderful insights! We are glad to hear that RingEX helps streamline your team's communications by keeping calls, messages, and voice notes organized in one place, making daily coordination smoother and setup easy. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Amit! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite YN Yerai N. Customer success executive Marketing and Advertising Small-Business (50 or fewer emp.) 7/19/2026 "Reliable cloud phone system" 4.5/5 What do you like best about RingEX? Call flip feature lets you instantly transfer a conversation from my desk phone to my mobile phone device when it's active. Incoming calls are automatically transcribed by Visual voicemail with an amazing degree of accuracy. It's as simple as a few clicks to customize the multi level interactive voice response routing. Review collected by and hosted on G2.com. What do you dislike about RingEX? The application used in the background requires a large amount of memory resources for the desktop. The process of getting archived call recordings older than 90 days is an extremely manual one. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Emergency freight tracking requests are immediately passed to available dispatchers on days off from work. The main communication centre is a total replacement of three distinct legacy applications supporting phone and messaging. Managers listen to customer service calls and have immediate access to identified training gaps. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13128713/official_response/edit) Hey Yerai, we appreciate your awesome insights! It is wonderful to hear that RingEX is serving your team as a reliable cloud phone system, making it simple to seamlessly transition live conversations via the Call Flip feature, view accurate Visual Voicemail transcriptions, and quickly map multi-level IVR call routing to keep emergency freight tracking requests properly prioritized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Yerai! [See how RingEX improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: Seller invite PB Prajwal B. Associate Software Engineer Computer Software Mid-Market (51-1000 emp.) 6/21/2026 "Streamlined Communication, A Daily Essential" 5/5 What do you like best about RingEX? The best part has been not having to think about where a conversation happened. Calls, messages, and meetings are easy to keep track of, which makes the workday feel a lot less fragmented. Review collected by and hosted on G2.com. What do you dislike about RingEX? Nothing major stands out, but some settings can take a minute to locate if they aren't used often. Smarter AI prompts after meetings and conversations would be a nice addition. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Before RingEX, it was common to miss parts of a conversation because it happened in a different app or thread. Now everything is easier to keep track of, and catching up after being away from the desk takes a lot less effort. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12985942/official_response/edit) Thank you for sharing your review, Prajwal! We are glad that RingEX successfully unifies your calls, messages, and meetings into a single space, reducing communication fragmentation and saving your team valuable time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Harsh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh G.") HG Harsh G. Cyber Security Engineer Small-Business (50 or fewer emp.) 6/25/2026 Guest users or non-business users of the software, not included in G2 scores. "All-in-One Calls, Messaging, and Video Meetings That Save Time" 4.5/5 What do you like best about RingEX? for me I think the biggest advantage is having calls, messaging and video meetings in one platform. It saves a lot of time of me because i don't have to switch between multiple apps. its pricing is also good. Review collected by and hosted on G2.com. What do you dislike about RingEX? There is nothing much to dislike about it but there are times when finding advanced settings takes longer than expected. except this everything is good. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? For us it has been a good tool because it helps keep communication organized by combining phone calls , team chat and meeting at one place . its performance is really good. and the support team is also good. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13032416/official_response/edit) Hey Harsh, thank you for taking the time to share your review! We are delighted to hear that RingEX serves as an efficient tool for your organization by combining phone calls, team chat, and video meetings into one cost-effective platform. It is also great to know that our unified interface saves you valuable time and that you have had such positive interactions with our Support Team whenever you need assistance. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/27/2026 "Reliable, Feature-Rich Unified Communications with Great Call Quality" 4/5 What do you like best about RingEX? It provides a reliable, feature-rich unified communications platform that brings voice, video, messaging, and team collaboration together in one place. Call quality is consistently good, the interface feels intuitive, and the integrations with CRM and productivity tools help streamline work and coordination across teams. Review collected by and hosted on G2.com. What do you dislike about RingEX? The admin portal can feel overwhelming for first-time users because of the sheer number of configuration options. Some advanced analytics and call management features are only available on higher-tier plans, and occasional syncing delays can occur with certain third-party integrations. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It centralises business communication by bringing calls, video meetings, messaging, and collaboration into a single platform. This reduces the need for multiple communication tools, improves team productivity, enhances customer interactions, and supports remote and hybrid work with reliable connectivity. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13172185/official_response/edit) Thank you for taking the time to share your review! We are thrilled that RingEX is serving as a reliable unified platform for your voice, video, and messaging needs, and that the CRM integrations and call quality are helping streamline your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral to empower your business communication needs! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![Raymond S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raymond S.") RS Raymond S. Manager Small-Business (50 or fewer emp.) 5/28/2026 "Easy Setup, Great Call Quality, and Fast Support" 5/5 What do you like best about RingEX? I like that I can use it on my personal phone without needing to get a separate business phone. Setup is straightforward, and it’s easy to use day to day. The call quality is great as well. Pricing is fair for what's included. Support is quick and responsive usually get any issues fixed within an hour. I have not tried the AI or integrations so I cannot speak to that. Review collected by and hosted on G2.com. What do you dislike about RingEX? Sometimes the voicemails are marked as unread even though I listened to them, other than that no real complaints Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Helped us from only having 1 phone for our whole office to having multiple phones set up with a call system. Completely changed our flows Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12885754/official_response/edit) Hey Raymond, we appreciate your great feedback! We are thrilled that RingEX allowed you to expand from a single office phone to a multi-line calling system, completely changing your workflow for the better. We also love knowing that you find the setup straightforward, the call quality great, and our pricing fair for your day-to-day business needs. Our Support Teams work to deliver quick, responsive care, so we appreciate you highlighting that we usually help resolve anything within an hour. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Raymond! [See how RingEX improved](https://community.ringcentral.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/28/2026 "Convenient Management for a Phone System" 4/5 What do you like best about RingEX? I like how RingEX centralizes phone and messaging systems, making it convenient to manage many different phone lines and numbers, as well as messaging. I can log into the admin portal and block unwanted numbers, set up new users easily when they join our company, and see how many calls our employees make in a given time period. The initial setup was very easy. I like to use the analytics to see whether sales reps are actually completing the calls. We've also connected it to Salesforce so that calls are logged immediately. Performance wise we haven't had any issues. Price is fine. We haven't really used the AI features to be able to speak on it. Review collected by and hosted on G2.com. What do you dislike about RingEX? Not having everyone on the same version of the system is annoying. We are still waiting for over a month for a confirmation to setup text messaging for a user. The support around reporting wasn't helpful either. Reporting could be better. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? RingEX centralizes our phone and messaging system, making it convenient to manage multiple lines and numbers. I can block unwanted numbers, set up new users easily, and track employee call activity. To be honest, it's the same as all other platforms for communication. I wouldn't say its worse or better than others I have used. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12885405/official_response/edit) Thank you for taking the time to share your feedback! We are glad that RingEX successfully centralizes your phone and messaging systems, making it highly convenient to manage multiple numbers, onboard new users, and block unwanted calls. It is also wonderful to know that your initial setup was easy, that our platform performance remains stable, and that your automated Salesforce integration seamlessly logs your team's call activity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 7/30/2026 "Great AI Call Tools, but needs better support and shared features in Call Queue" 3.5/5 What do you like best about RingEX? Mobile capability, call recording, AI notes, AI transcript and how call queue allow many people to answer incoming calls to 1 number. Review collected by and hosted on G2.com. What do you dislike about RingEX? The least helpful part has been support. Getting help to change settings and calibrate our system correctly has been a big pain. We’d like our call queue to include a shared SMS inbox, shared AI notes and transcription, shared call logs, shared call recordings, and shared voicemail. What we dislike is that some of these features don’t exist. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It helps us communicate with our customers who are all calling or texting in to 1 company number. It allows us to answer these call away from the office and keep track of converstiaons with recordings, notes and transcripts Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13186763/official_response/edit) Thank you for sharing your valuable feedback! We are pleased that you are enjoying RingEX's mobile capability, call recording, AI notes, AI transcripts, and the ability to distribute incoming calls across your team with call queues. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral and being a loyal customer! 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