--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1430 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1430 scale: '5' date_modified: '2026-08-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,430 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Does the job but Salesforce integration needs work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about RingEX?** The Salesforce integration is helpful when it's working- it auto logs calls and notes to the contacts/accounts **What do you dislike about RingEX?** The Salesforce integration is very buggy. I spend a lot of time troubleshooting issues the team is having- they get disconnected often and are constantly having to log out/in, clear cache and other things to fix the connection. **What problems is RingEX solving and how is that benefiting you?** Auto logging of team calls and notes which are then used to assess things like account risk and renewal. **Official Response from Madi Hayford:** > Thank you for your feedback. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon! ### 2. A Solo Business Owner's Perspective **Rating:** 2.0/5.0 stars **Reviewed by:** Jasmia B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. **What do you dislike about RingEX?** While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility. Onboarding and Account Management As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University. Feature Limitations for Solo Entrepreneurs The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation. Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses. RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets. Feature Parity Request As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration. Recommendations for Improvement *Implement true multi-site/multi-number functionality within single user accounts *Develop a structured onboarding program with dedicated specialists for new customers *Update and maintain help documentation to align with current platform features and eliminate broken links *Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. **What problems is RingEX solving and how is that benefiting you?** The AI Receptionist makes it possible to receive calls directly through the app. This feature has streamlined my communication and made it much more convenient to handle incoming calls. **Official Response from Madi Hayford:** > Hey Jasmia, thank you for providing such comprehensive and valuable feedback from the perspective of a solo business owner and RingEX Ultra user. We are delighted you appreciate the rich features and that the AI Receptionist successfully streamlines your incoming calls. However, we are sorry to hear about the frustrations you have experienced. Your loyalty and detailed feedback are crucial, and the Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for sharing your feedback; we hope to hear more from you soon, Jasmia! ### 3. Simple platform, but Spam marking is a deal-breaking issue **Rating:** 2.0/5.0 stars **Reviewed by:** Martin R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** RingEX is a simple platform that is easy to learn and easy to teach my coworkers how to use. Call quality has been solidly good since launch. **What do you dislike about RingEX?** RingEX is a good product. However, our outbound calls are STILL being marked as potential spam. We are not making robocalls, or mass calls of any kind. Calls to our consistent customer base are being marked as spam. RC has been very unhelpful in resolving this issue. It is incredibly frustrating and would make it unlikely for me to recommend RingEX. **What problems is RingEX solving and how is that benefiting you?** Our customers depend on us being available by phone. RingEX helps us fufill that need. **Official Response from Madi Hayford:** > Thank you for your feedback. We are glad to hear that you find RingEX easy to use and that our call quality has been reliable and strong for your team. However, we apologize for the ongoing frustration regarding your outbound calls being marked as potential spam. We have reached out to the agent assigned to your current case; we want to help improve your experience however we can. To contniue the conversation with the Review Team directly, please reference this review and email us at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer, Martin! ### 4. Audio / Video Quality **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about RingEX?** I like using Ring Central's chat function and having the ability to pin important messages within groups to help organize content. **What do you dislike about RingEX?** I have had several audio and video quality issues. **What problems is RingEX solving and how is that benefiting you?** Ring Central helps the team stay connected and share information in a HIPPA compliant manner. **Official Response from Madi Hayford:** > Thank you for sharing your feedback with us. The Review Team is happy that RingCentral has kept your team connected and has assisted in facilitating HIPAA-compliant communications. We apologize for the audio and video quality issues you have experienced; please email us at review@ringcentral.com so we can assist you in addressing these concerns to try and ensure a smoother experience for you and your team. Your satisfaction is important to us, and we appreciate your continued support! ### 5. Support Team **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about RingEX?** The ability to use it remotely on your computer or phone. **What do you dislike about RingEX?** The Support Team is not good at resolving issues. Each phone call has been over an hour and the issue still is not fixed. **What problems is RingEX solving and how is that benefiting you?** The cost is less than using a phone carrier such as Spectrum. Being able to utilize the system remotely. **Official Response from Madi Hayford:** > The Review Team is sorry to hear about this; please email us at review@ringcentral.com so we can do our best to assist you. Thank you for your feedback, and we hope to hear from you soon! ### 6. Lack of customer service and support **Rating:** 2.0/5.0 stars **Reviewed by:** Carmen M. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about RingEX?** It's a complete platform, easy to use in both admin portal and user experience. Reporting side is really good, you can schedule reports to be sent without having to do that manually. **What do you dislike about RingEX?** There is no support whatsover, whenever an issue arises and we contact tech support or our sales rep, the response is non-existent. The resolution they give have already been done on our end and they don't know how else to help resolve it, By the time they respond with an answer, it has already been fixed. Porting out from RingCentral is extremely tedious **What problems is RingEX solving and how is that benefiting you?** We had to reach out to the Chief executives on LinkedIn to be able to have someone help us out with the port out. The amount of calls made to have a solution to our issue were just too much and we always received the same useless answer ### 7. A reliable service that is a nightmare for admins **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about RingEX?** RingCentral tries very hard to have their phone service be reliable. Their service itself rarely goes down which is great. Their support was actually not bad. They would flat out tell you if something in the admin portal was bad and would either teach you or do the process themselves depending on what you want. I like that. **What do you dislike about RingEX?** RingCentral has the following struggles: - App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration. - User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100! - Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill. Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers. **Recommendations to others considering RingEX:** Look elsewhere. There are better options that actually want your business. **What problems is RingEX solving and how is that benefiting you?** We wanted a reliable VoIP solution that was easily to administrate. We did not get that. ### 8. Not Quite What We Were Looking For **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about RingEX?** It makes it easy to communicate between colleagues and customers. **What do you dislike about RingEX?** Some of its features are difficult to find in the user panel. **What problems is RingEX solving and how is that benefiting you?** Communicating with other people in different countries through VoIP. ### 9. RingCentral - Serves the essential need **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about RingEX?** The seamless transition of calls between devices such as softphones, computer application, and the desktop phone is effortless and not noticeable to the caller. The Salesforce integration was simple to set up and maintain. **What do you dislike about RingEX?** Each time I make a call, I have the acknowledge the E911 warning, which becomes annoying. The call recording feature only stores calls going back 90 days. The administration panel is not the smoothest out there and can be frustrating to work within. **What problems is RingEX solving and how is that benefiting you?** Having a dedicated office line instead of using our personal phones allows for us to be able to disconnect from work when we are "off the clock". The shared fax line is nice, though we have never used it. ### 10. Meh - That's all there is to say about this software. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about RingEX?** It makes calls. That's really just about it. It has no notable good features. There is really not a lot that can be added to the positives column on this one beyond that. **What do you dislike about RingEX?** Ring Central is slow, clunky, and quite meh. It's not a great program, though it does the job in a semi-adequate manner, I suppose. But it is always a hassle to deal with. **What problems is RingEX solving and how is that benefiting you?** It makes calls. There is no other usage for it that our organization made, or has made of the software, now or in the past. The ability to make calls from one's computer. ### 11. Weak connection & UI has a lot of similarities with zoom while missing some of the features **Rating:** 2.0/5.0 stars **Reviewed by:** David K. | Senior Vice President, Head of Programmatic Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about RingEX?** Easy sign-on. Accounts remain logged in indefinitely. Boxed visuals for every call participant. **What do you dislike about RingEX?** Its very difficult to use two screens to present and view participants simultaneously. There is no calendar integration with outlook so you need to open meetings from Outlook instead of from the application directly. When you schedule an appointment from the app, it always starts with the current day and time instead of providing a calendar to select the meeting day & time. Clients often complain they have trouble accessing the meetings. Zoom used to accommodate RingCentral meeting IDs but has since stopped supporting this application, making it harder for more people to access the sessions. **What problems is RingEX solving and how is that benefiting you?** We use Ring Central for Internal team meetings, sales presentations, and client meetings. ### 12. Ring Central meetings - honest review **Rating:** 2.0/5.0 stars **Reviewed by:** Darshil S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about RingEX?** It is cost-effective and that's the only reason we procured **What do you dislike about RingEX?** GUI is very hefty, it has features, that are generalized and displayed on-screen but cannot be accessed easily. The desktop looks so unclean when using this. Also, because of many features, the system slows down. And the worst part, users need to install it, there's no web version for users to join it. **What problems is RingEX solving and how is that benefiting you?** Only remote meeting is achieved ### 13. Doesn't Always Ring + Terrible Support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about RingEX?** I like the notification options - email, text, push, etc. **What do you dislike about RingEX?** It is incredibly complicated to set up, especially compared to Jive, which we came from. Their promise of meeting competitor pricing is not completely accurate and they will do anything to get out of it. It is pricey compared to alternatives. The support is terrible - it takes forever to get through to someone and they usually mess up the phone line worse than it originally was. Call routing is tedious and not user friendly. The phone does not actually ring for every call on iOS, but they refuse to admit it is an issue. You cannot see a call waiting if you're on the line, so if you're talking to a technician you can't see that a customer is calling in to hang up on the technician and take the call. **Recommendations to others considering RingEX:** If using iOS softphone, don't do it. Beware of price/promises of price matching. Setup is hard and will likely take multiple days to get it right. Test every change they make - not everyone on the support team understands what you are saying and will mess up your lines. **What problems is RingEX solving and how is that benefiting you?** We can answer the phone when customers call - if the phone actually rings on the softphone. ### 14. A bit complicated to use and not as reliable as other similar services **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about RingEX?** I did like how easy it was to install and the service provided **What do you dislike about RingEX?** I didn't like how difficult it was to get working properly, I had a lot of tech issues and it took quite awhile to get the video call started **What problems is RingEX solving and how is that benefiting you?** Communication while working from, staying up to date with coworkers and their projects, more personable communication than email or phone call ### 15. AVOID: Decent Tool for Training New Reps but there are WAY BETTER OPTIONS **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about RingEX?** The ability to monitor your calls is an invaluable learning tool. Anyone in sales not recording their pitches and/or demos is at a huge disadvantage. This is an easy add on to help increase prospecting, and get your reps up to speed. **What do you dislike about RingEX?** THE WORST CUSTOMER SERVICE. I used these guys 2 companies ago and remember that they have multiple apps and none of them have worked from the beginning. They say that they have their engineers working on them and it’s always the same story of making it a priority to fix the issue. Well, months later and their “priority” is still in limbo. You would think that they would offer us some kind of compensation but they don’t even care. Bottom line, they look and sound great up front but once you are locked in, they really don’t care about the customer! Since it is a public company, I guess they only care about the shareholders and not their actual customers! **Recommendations to others considering RingEX:** Support your products and customers. Yall is brutal. **What problems is RingEX solving and how is that benefiting you?** None at the moment. Ring DNA and/or Zoom are much better alternatives ### 16. Uses Zoom Platform, but is buggy **Rating:** 1.5/5.0 stars **Reviewed by:** David G. | Senior Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about RingEX?** That when the product works, it is easy to use **What do you dislike about RingEX?** When issues arise, Ring Central support is absolutely useless. It feels like the company does not have any intent on resolving issues. **What problems is RingEX solving and how is that benefiting you?** Communication ### 17. Works When It Wants To **Rating:** 2.0/5.0 stars **Reviewed by:** Morgan P. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about RingEX?** I like that it's easy for anyone to project or take over to share their screen. We have a lot of remote team members across the United States and in Uruguay so it's nice we have a place we can all have a meeting. **What do you dislike about RingEX?** I have a lot of issues of dial-ins not working or malfunctioning so meeting tend to start 10 minutes late just trying to get the software or dial-in to work properly. I would love it if we didn't have to spend extra time setting up and then trying to get everyone dialed-in. **Recommendations to others considering RingEX:** Make sure you give yourself plenty of time for setup just in case you run into malfunctions. **What problems is RingEX solving and how is that benefiting you?** The benefits are the screen sharing capabilities and being able to meet with anyone all over the world. I would love to solve the dial-in and setup time issues we currently face in our organization with this software. ### 18. Unnecessary at a small practice **Rating:** 1.5/5.0 stars **Reviewed by:** Gabriela O. | Optometric Assistant, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about RingEX?** You can let people know before or during the call that you will be recording. You are able to choose the groups of calls you want to record. The calls are saved and you can go back and listen to them when you want. **What do you dislike about RingEX?** This feature is not really essential or needed at a smaller business unless calls are very important and need to be reviewed again and again. **Recommendations to others considering RingEX:** If you are wanting to use this feature to monitor calls for training purposes or because you need to screen or review calls this is the feature for you. I feel it would be effective at larger companies for these purposes **What problems is RingEX solving and how is that benefiting you?** This feature can help when training new employees ### 19. Does the job **Rating:** 2.0/5.0 stars **Reviewed by:** McKay C. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about RingEX?** There are so many options are far are users, phone numbers and personalization **What do you dislike about RingEX?** It's very difficult to find someone to talk to for help, and even harder to find someone who speaks English well. Call center agents not trained well **What problems is RingEX solving and how is that benefiting you?** Makes calling easier ### 20. Not great **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about RingEX?** Ring Central has not fixed all our VOIP problems but it does allow up to have calls on our cell phones. It has improved some in sound clarity but it's still kind of weird. **What do you dislike about RingEX?** I don't like how you can't tell if it's ring central call or a call to my personal number **What problems is RingEX solving and how is that benefiting you?** It got rid of our office phone. ### 21. Expensive for par quality **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about RingEX?** I liked that you can transfer to another line on your cell phone without the app open. **What do you dislike about RingEX?** Everything else. Not user friendly. expensive. dropped calls. Have had lots of problems. **Recommendations to others considering RingEX:** Make sure your prices are locked in otherwise they will blow your budget in 6 months. **What problems is RingEX solving and how is that benefiting you?** staff being able to use their cell phones without giving out their cell phone numbers. ### 22. Have only used a few times, but seems to work fine. **Rating:** 1.5/5.0 stars **Reviewed by:** Colleen M. | Regional Marketing Coordinator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about RingEX?** Fine call quality once I was able to download the software and dial in **What do you dislike about RingEX?** I really didn't like that you actually had to download some software prior to dialing into a call. I am accustomed to using Webex, so when I had a call at 10, I dialed in at 10, to find out I needed to download and wait for that to complete, thus causing me and a few other colleagues to be a few minutes late for our meeting. It also doesn't give you a list of all the participants on the call, so you don't know who exactly is speaking, if it's a larger crowd of people you don't yet recognize the voices of. **Recommendations to others considering RingEX:** I personally would go for another software that will show a participant list of who all has dialed into the call. I also didn't like that I had to download something prior to the call. **What problems is RingEX solving and how is that benefiting you?** We only used the service for when we are having calls with an external agency. It's an alright platform to host calls on. ### 23. RingCentral is not user friendly, and hard to use, Glip is great, but super glitchy. **Rating:** 2.0/5.0 stars **Reviewed by:** Elizabeth P. | Sales Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about RingEX?** Glip is the only product I use every day that I enjoy using/find easy. **What do you dislike about RingEX?** RingCentral Phone Services, dialing, calling, communicating internally. **Recommendations to others considering RingEX:** Definitely use Glip for team group chats and individual conversations, very useful. **What problems is RingEX solving and how is that benefiting you?** Glip provides team chats that do not disappear. ### 24. It’s fine, but if it weren’t for the switching costs, I’d go with another VoIP provider **Rating:** 2.0/5.0 stars **Reviewed by:** Dave C. | Certified Integral Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2017 **What do you like best about RingEX?** It’s a reasonable service and after we negotiated a discount for our non-profit, at a reasonable cost. **What do you dislike about RingEX?** I know this might not bother others, but I absolutely *HATE* that they add a line item in the bill for "RingCentral Compliance and Administrative Cost Recovery Fee". If you dig in further, they do eventually say "The CRF is not a tax, nor is it mandated by any level of government or government agency." It is simply the cost of doing business, but they tack it onto the section containing all of the other government mandated taxes and fees to disguise it and so they can have a lower advertised base cost of the service. It really speaks volumes to me how a company that would do this views its customers. **Recommendations to others considering RingEX:** I know some orgs are simply requiring people to use their own mobile phones. That plus a free Google Voice number for everyone is certainly a viable alternative. Definitely negotiate for a discount. We got 33% off when we initially set up with about a dozen lines. **What problems is RingEX solving and how is that benefiting you?** VoIP is really the best way to go for phone service these days. The call routing features are great, especially when people are out of the office and we need to cover calls into the main line. ### 25. RC review **Rating:** 2.0/5.0 stars **Reviewed by:** Scott S. | cpa, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about RingEX?** I really liked how easy it was to navigate and send a fax. **What do you dislike about RingEX?** I didnt like the call monitoring aspect and how uclear the calls were. **What problems is RingEX solving and how is that benefiting you?** increase our sales ### 26. Functional but overpriced **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about RingEX?** Overpriced and you can do better with Zoom Conferencing **What do you dislike about RingEX?** Rep was not very hands on and generally nonchalant about providing extra support and help. **What problems is RingEX solving and how is that benefiting you?** Conferencing and calling multiple parties via video and shared screen ### 27. Ring Central - Not What I Expected **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2016 **What do you like best about RingEX?** RingCentral has a great concept. The idea that you can have multiple users, simul-ringing to those users, so the clients never reach a voicemail, is great. Being able to text and make calls from the computer is great, too. **What do you dislike about RingEX?** We've unfortunately had nothing but problems since signing up. The app on the phone only works half the time. The app on the computer and the app on the phone, if on at the same time, create errors where if I answer on the phone, the computer is still ringing and sends people to voicemail. I've had to have my extension deleted and a new one created because the extension was "corrupted." When I asked why, they couldn't give me a reason, they just said it happens sometimes but it's rare. My voicemail wasn't working for a long time, it kept going to the computer generated voicemail. We wanted personalization so people didn't feel like they were calling a corporation and it took weeks to get this right. I have had situations where I don't get a phone call at all, neither the app on my phone or the desktop app will ring at all. Every time I need to contact customer service, they're great, but it's a lengthy call and I shouldn't need to call them as often as I have. Plus, the system in general is confusing and not super user friendly. We signed up and I had to wait 2 weeks to get the introductory webinar to teach me how to use everything. During that call, he couldn't teach me what I needed to know in 1 hour so I had to schedule a 2nd call. We missed out on a listing during this transition because a call came through that we never received and went into a voicemail box we hadn't set up yet so it wasn't being check. By the time we got to the voicemail (1 day later) the people had already hired another agent. I also drop calls, a lot, which I think has more to do with my wireless connection than anything but it would be great if the apps would automatically switch to my phone network if the signal fades on the wireless end. **Recommendations to others considering RingEX:** Make sure you don't get rid of whatever system you are currently using before switching to RingCentral. It will definitely take you some time to set up your RingCentral account appropriately. **What problems is RingEX solving and how is that benefiting you?** I work remotely from another state so this has solved the issue of needing a local number and being able to text and call right from my computer. If we could just get rid of these other issues, it would be great. ### 28. internet phones **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2016 **What do you like best about RingEX?** It connects well with the CRM and tracks the time and amount of phone calls made, making it easy to set and reach the goals within your metric settings. **What do you dislike about RingEX?** It is a very unstable product. Sometimes the connection is so bad that the other person tells me that they couldn't understand a word I said in a voicemail. Also the connection between ring central and the CRM software is constantly needing to be re-connected. The ear piece is not always the most comfortable and microphone makes you sound like you are underwater at times. Constantly goes offline in the the middle of a conversation. **Recommendations to others considering RingEX:** Do your research first and see if there is another system out there with a better track record **What problems is RingEX solving and how is that benefiting you?** Right now the only benefit that has been realized is that it is the best product on the market and I use that term loosely. ### 29. Back up fax system **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about RingEX?** I use as backup fax system when faxes don't go thru my primary fax system. I like that I can preview the documents with one click. No need to download and then open documents. Is all on one screen. **What do you dislike about RingEX?** I don't see a way to retrieve faxes if I delete by mistake. I will like to have a folder to store completed faxes or deleted to retrieve later if needed. **What problems is RingEX solving and how is that benefiting you?** As a backup when I sender have problems faxing on primary fax system. Be able to obtain important documents quickly ### 30. Complicated to use **Rating:** 2.0/5.0 stars **Reviewed by:** Sarah C. | Market Research Analyst, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2016 **What do you like best about RingEX?** Easy to access voicemails online or through the internet **What do you dislike about RingEX?** Not easily used across different platforms **Recommendations to others considering RingEX:** Make sure you understand the different capabilities and how to manage them. Train staff on how to use it. **What problems is RingEX solving and how is that benefiting you?** centralized phone service ### 31. Prepare for Input Volume Issues... **Rating:** 2.0/5.0 stars **Reviewed by:** Michael S. | Business Development, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2015 **What do you like best about RingEX?** I like RingCentral's easy to use features, such as transferring calls, flipping between calls and accessing the keypad. RingCentral also makes it easy to change your caller ID if calling to different areas of the country. RingCentral's integration with other apps like SalesForce is also another reason my company went with the service. **What do you dislike about RingEX?** I've had many issues with RingCentral's input volume. No matter the type of mic I use, I have issues with the input volume increasing to a point where the person I'm speaking to asks why the phone quality is "scratchy" or like I'm in a tunnel. With each update I hope that RingCentral improves the input volume quality. I've found that I must physically hold the input volume at the lowest setting in order to make the issue less noticeable. This is very cumbersome and not something I'd suggest as a work-around. **Recommendations to others considering RingEX:** My only suggestion is to keep an eye on your Input Volume level. This can be cumbersome during a live call, as you may need to physically hold the Input Volume at a low level (and hold it there). If not, you'll notice that Input Volume will max out and callers will complain (no matter how quiet your environment is). **What problems is RingEX solving and how is that benefiting you?** RingCentral allows me easy call integration with other apps in my desktop. By integrating with other apps, I can track calls in/out. I can also dial easier and faster (which allows me to make more calls). Another issue RingCentral has solved is flipping between caller IDs for various locales across the USA. When working in Inside Sales, it's very important to have a local calling number on hand to offer my Clients an easy and affordable call back. ### 32. Difficult to Join Meetings **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2014 **What do you like best about RingEX?** With a conferencing app, the most important thing is to make it easy for the user to schedule a meeting, quickly start a meeting, or quickly join a meeting scheduled by someone else. RingCentral is decent enough at the first two. The audio/visual quality is also fine. **What do you dislike about RingEX?** It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to Webex. I have had to apologize to at least 3 of my customers who have had such trouble joining meetings I set up with RC. I will not ever use RC to schedule a customer meeting again. RC also does not ever retain my login information on the desktop client. So, I have to search for my RC phone number and extension to input as a login. **Recommendations to others considering RingEX:** Evaluate use within Chrome. **What problems is RingEX solving and how is that benefiting you?** Unfortunately none, possibly due to the fact that I won't switch my preferred browser from Chrome. ### 33. Decent service but gets hacked ALL the time! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2013 **What do you like best about RingEX?** Easy to set-up and easy to use. Users can set your forwarding numbers and business hours to automate how / when phones ring and when to send callers straight to voicemail. Service has been reliable. **What do you dislike about RingEX?** On multiple occasions our extensions were hacked by people overseas, who ran up hundreds of dollars of charges on our account. RingCentral only allows for numeric passwords, which doesn't make any sense this day in age. Passwords will get hacked, and you will have to spend time on the phone with customer service to get your money credited back. Not really worth the time / effort to be honest. **Recommendations to others considering RingEX:** I would look for alternatives with better security. **What problems is RingEX solving and how is that benefiting you?** N/A ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A40%3A05+-0500&secure%5Bsession_id%5D=c692c51c-8b33-4e4e-8fe6-643b4256b892&secure%5Btoken%5D=1f1f266cd3ccb359acffc4a8a59fd9fedf5ae4a2f6bccc4c9abbebd9ff1e1242&format=llm_user) ## RingEX Integrations - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - 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