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Compact GUI and it's flexibility are about the only pros I can think of, but I'd take reliability over flexibility anyday. Review collected by and hosted on G2.com.
It's complete unreliability, even at critical points in the project. We had the largest tender on our project due today; we had issues compiling it at the beginning, issues throughout the tender, and after 2 months of being out to tender.. bidders were unable to submit due to a glitch on the due date. We were told the problem was unlikely to be fixed before the tender was due and to find an alternative method of submission. Review collected by and hosted on G2.com.
Hi there,
Thanks for being an iTWO cx user. We’re so sorry to hear that you haven’t had a positive experience with tenders and bid submission.
Whenever we receive reports of issues our team endeavour to resolve them as quickly as possible - and for time critical problems such as this our team will immediately suggest workarounds to keep things moving. In this case, as the bidder deadline was only a few hours after the issue was raised, while our team started working on it straight away, it looked unlikely that it would be resolved before the tender was due. As such our teams’ advice was to source the files via an alternative method in order to meet the time limit. The issue in iTWO cx was permanently resolved the next day, so it was a very unfortunate timing issue.
We pride ourselves on having a reliable platform and it looks like in this case we haven’t met expectations. However, we’re pleased to maintain a 99.9% uptime rate and an average >4.5/5 star rating on our support tickets over this quarter. Our clients use iTWO cx regularly for all aspects of managing projects worth hundreds of millions of dollars; almost always without issue, and when there are issues, our support team are available and ready to assist.
We aim to provide our clients with a great experience using iTWO cx every time, so I’d invite you to contact your Account Manager to discuss your concerns further so we can ensure you have a 5 star experience from this point onwards.
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