Having used the system for over three years, this reviewer highlights outstanding customer support that resolves issues quickly. Despite this positive experience, there are no noted limitations or dislikes.
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We were looking for a simple system that was flexible enough to organize our products with multiple criteria. Rezku provides multiple kinds of categorizing data options (variants, modifiers) that could be used to segment our products (beer, etc) into styles, container types, sizes, etc. for both retail (taproom) and commercial (kegs/cans) sale. The support team has been great in helping us figure this out.
It was easy to implement our concept of product data into Rezku in a way that was also understandable in the UI for our Front of House and Operations staff to use every day. Review collected by and hosted on G2.com.
Rezku is mostly geared towards restaurants of course, so while it is flexible with respect to different kinds of data, reporting of that data is more tricky to pull out and analyze. We are able to get raw data out for most of what we need, but then need to do post processing of spreadsheets to be able to use it offline for analysis and as input to other systems (e.g. billing, inventory management, planning). Review collected by and hosted on G2.com.
We’re a small mom and pop pizzeria and initially chose Rezku as the most affordable option. We quickly learned that we had inadvertently chosen the best option as well. All of the staff at Rezku are courteous, patient, knowledgeable, and easy to work with. I have never called and not been able to resolve an issue quickly, with a tech who knows MY business, and can get me out of a jam with ease, intelligence, and humor. We would recommend Rezku to any restaurant that needs an excellent POS service provider. Review collected by and hosted on G2.com.
Some features can be difficult to understand independently but Rezku is always available to walk it’s customers through any challenge at any time. Review collected by and hosted on G2.com.
Rezku POS System is very user friendly. Using it for my restaurant it allows me to keep everything very organized and helps it make the information easier to find. If I have any questions the customer service staff at Rezku is very helpful and friendly. I use it every day and it helps with inventory, to reports, all important information I need to run my business. Review collected by and hosted on G2.com.
The only thing I dislike about the Rezku POS System is this survey they had me take. Otherwise, I have had no issues. Review collected by and hosted on G2.com.
I'll share my top three to keep it short:
1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately.
2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seamless transition and adjustments during service, especially when you are in the first few weeks of opening.
3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku. Review collected by and hosted on G2.com.
Dislikes, these are pretty nit picky, but still don't love that....
1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging.
2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't affect you. But, with a full service bar/ restaurant, it's just an extra step. Review collected by and hosted on G2.com.
Rezku has streamlined our service exponentially due to its ease of use, and friendly user-face. The customer support team is BEYOND incredible, and we have genuinely never waited longer than a few seconds to 2 minutes for a thorough and detailed answer to any of our questions. We are constantly updating our menus, and Rezku has made it so simple to add/remove/archive any items we need. Review collected by and hosted on G2.com.
A slightly more customizable dashboard, and auto-generated separated labor reports for both FOH and BOH that are shown in percentages instead of dollar amount. 7shifts is not great, so I wish it wasn't advertised as an integration on the Rezku platform. Review collected by and hosted on G2.com.
Pricing provided by Rezku POS.