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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Resy caters to me"
What do you dislike about ResyOS?
The Resy Notify feature does not work consistently.
Having used the platform for restaurant reservations, this reviewer finds it creates a smooth experience and enhances guest profiles for personalized service. The limitation is that it may not be suitable for all restaurants, particularly smaller ones, due to lower diner adoption.
View Full ReviewI like that Resy partners with a wide range of restaurants in my area and offers personalized recommendations based on my taste profile. Review collected by and hosted on G2.com.
The Resy Notify feature does not work consistently. Review collected by and hosted on G2.com.
The users - we noticed a younger demographic as opposed to open table Review collected by and hosted on G2.com.
We were unable to execute a lot of the features needed for smooth operations
customer support restrictions Review collected by and hosted on G2.com.
It's extremely customizable to your business needs. It's also very easy to use Review collected by and hosted on G2.com.
The grid is resy doesn't self correct. That's the only real downside Review collected by and hosted on G2.com.
Allows our customers to make reservations. Allows us to collect the customer data. Review collected by and hosted on G2.com.
Nothing really! Support help could be a bit more timely... Review collected by and hosted on G2.com.
I like that I can easily make reservations, modify and cancel them as needed as well. I also like that I receive text message reminders about upcoming reservations and can change them from my phone. I even had a restaurant manager text me through Resy to let me know that their kitchen was under construction and I would not be able to order food that day. Very helpful information. Review collected by and hosted on G2.com.
I do not like that very many restaurants are not on the Resy service. I know this is a case by case thing but it would be more useful with more restaurant offerings. I also do not like that only a few tables are bookable through Resy, while the restaurant can often manually book a reservation even when Resy says that nothing is available. Review collected by and hosted on G2.com.
How it is very easy to understand and use Review collected by and hosted on G2.com.
the need for payment before going to a restaurant Review collected by and hosted on G2.com.
Nice layout and features, usually fast. The color scheme is nice Review collected by and hosted on G2.com.
The steps to unseat a table are too much - several clicks and swipes. Also online reservations do not stay toggled off. Review collected by and hosted on G2.com.
