The score system based on Promoters and Detractors which help us to make improvements in terms of negative and positive scores. Moreover, there are many filters which we can apply when we make reports based on the customers' reviews, customer needs, and where we need improvements. Apart from that, based on my experience, I can tell that the best score will show you the best performing scores and low scores show you the low performing stores which will help my job easier in terms of Operations. Review collected by and hosted on G2.com.
In terms of score calculations, the Neutral customers' score will not be calculated at all. This makes sense but still, if we can make changes in that, that would be great. Review collected by and hosted on G2.com.
