--- title: Remote Desktop Service Reviews meta_title: 'Remote Desktop Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Remote Desktop Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 13 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

Remote Desktop Service Reviews & Product Details

User Insights

Average based on 13 real user reviews.

Valerian L.
VL
Valerian L.
Telemarketing group member
Enterprise (> 1000 emp.)
"An important software"
4.5/5
What do you like best about Remote Desktop Service?

I like that I can do my job from a distance. It is very important for me, especially during a pandemic. It is very convenient and comfortable. The program works quite well, with minor exceptions. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

Sometimes a connection problem occurs. Although the Internet has no interruption, remote desktop service loses connection. This is quite inconvenient because I have to quit the job and start again. Sometimes it freezes and corrects itself in a few seconds. I have not noticed any other negatives in my practice. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Passable Remote Solution"
2.5/5
What do you like best about Remote Desktop Service?

Ease of implementation was likely the most attractive portion. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

Connectivity issues and timeouts created difficulties for users. Review collected by and hosted on G2.com.

Jacob T.
JT
Jacob T.
Field Mechanical Engineer
Mid-Market (51-1000 emp.)
"I like it a lot"
4/5
What do you like best about Remote Desktop Service?

It is very easy to access, use and configure the RDP of each connection and allows any remote connection from any device that has the Microsoft Windows Operating System, it is quite stable with any decent connection. You can configure your environment depending on your needs. It also has more advanced features that make it more secure than others, such as End to End encryption and 2FA authentications. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

I do not know if it is possible to make connections with devices with other operating systems apart from Windows. And if you allow it, I have not yet seen how to do it. It would be interesting if you have this option. In MACs it can only be done if an additional application is placed so that it can recognize this Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"All the upsides of RDP for users"
5/5
What do you like best about Remote Desktop Service?

Trugrid is great because it is an easy way to give users access to their desktop via rdp. Not only does it solve the security and complexity normally involved but syncs with AD for passwords which is great. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

RDP settings control to turn off and on options - they are working on this so i expect that to get better. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Old system but still efficient"
3.5/5
What do you like best about Remote Desktop Service?

We can see schedules easily and it updates quickly across all platforms. It contains all information that is important to different positions within the company and gives appropriate access based on need. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

The program itself that we run on it is an old system look and looks like it could use an update. But the remote desktop service itself works efficiently and as it should. It allows access to that desktop across different platforms. Review collected by and hosted on G2.com.

Rao T.
RT
Rao T.
DotNet Project Manager
Small-Business (50 or fewer emp.)
"Remote Desktop Service Very helpful for every IT company"
4.5/5
What do you like best about Remote Desktop Service?

Microsoft Windows default Remote Desktop Services is best in my opinion because it is pre-installed in Windows, so you don't need to install it on every PC where you want to connect. Remote Desktop is one of the best remote access utilities available, not just because it is built into Windows, but because of all the extras it includes. First and foremost is its ability to print remotely. Other than Gbridge (when using the Remote Desktop client), no other free remote access tool allows printing from the host to the remote client, and Microsoft has also made available a downloadable version of Remote Desktop for versions of Windows all the way back to Windows 95 and NT 4.0. Host PCs must be Windows 2000 (via Terminal Services). Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

Microsoft Windows default Remote Desktop Services only works on the Windows operating system. If you have any other operating system like macOS, you have to install the Remote Desktop Connection Client, and it's not a disadvantage because every other operating system is not Microsoft, which is why it needs to be installed. Review collected by and hosted on G2.com.

Stanley T.
ST
Stanley T.
Manager, Web Development
Mid-Market (51-1000 emp.)
"Excellent speed and functionality"
5/5
What do you like best about Remote Desktop Service?

What I like the best is surely the speed. The connection is very fast (no lagging when moving the mouse). In addition to that we have full control (For example: virtual keyboard, mouse, and standard keyboard operation like windows, ESC, CTRL+ALT+DEL and all of the function keys) I was also able to access system resources as you are right in front of the computer, (For Example, shutting down and restarting the stations) Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

There is nothing, its the best we used so far in the industry, but seems it only work with windows machine, and specificity Microsoft Windows Professional Review collected by and hosted on G2.com.

SC
Sabrina C.
Senior Professional Development Coach
Mid-Market (51-1000 emp.)
"Connect to work computer or software packages that use Remote Desktop Services"
4.5/5
What do you like best about Remote Desktop Service?

It is easy to customize the RDP and view settings. It is also easily accessible and available on Windows computers. I can log into my work computer from other work computers for meetings and I can log in from home to my work computer. I like that you can easily drag and drop files across connections. It is nice to be able to have multiple connections as well. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

Sometimes if you do not edit the main mstsc file and save settings there, doing a windows update can override saved RDP icon settings. We have customers that do not know how to edit these things and can call in because they are not as familiar with this program. It seems that sometimes RDP sessions will disconnect if you have multiple sessions open connecting to different places. You have to get another app if you are on a Mac in order to connect to the software packages that are hosted via RDP. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Standard free software for very frequent need"
4/5
What do you like best about Remote Desktop Service?

It's free. Works best with windows OS which best for my job. I know Unix compatibility is not there which does not concern me. Connection is very good and GUI is very simple and effective. Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

Nothing really but if i want to work with Linux servers, this app does not have any support. Review collected by and hosted on G2.com.

MR
Marcus R.
Mid-Market (51-1000 emp.)
"RDS review"
5/5
What do you like best about Remote Desktop Service?

That' i'm able to access my desktop when i'm away from the office or out of the country Review collected by and hosted on G2.com.

What do you dislike about Remote Desktop Service?

What do I did like? there is nothing that I dislike about this product Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Remote Desktop Service Comparisons