Company that can give customers perfect platform to invest Review collected by and hosted on G2.com.
It sometimes takes more time to load the web page Review collected by and hosted on G2.com.
Easy to use, customer service help is good, good for customization Review collected by and hosted on G2.com.
A bit complicated to use with all the different options, can be hard to find what you are looking for. Would be better if there was an in depth guide to use Review collected by and hosted on G2.com.
RECVUE is very easy to work with. They openly welcome ideas that improve the over functionality of their product, and always make every effort to tailor the system to your individual business needs. Review collected by and hosted on G2.com.
Since it is a cloud system not all enhancements can be realized Review collected by and hosted on G2.com.
Thank you for your positive review. Our open and transparent team culture is a core company value for us. RecVue was designed to help optimize usage-based revenue models, so we are glad you are benefiting from the automation of complex usage based calculations and CPI application.
The system is able to receive a feed by a push from our system. Review collected by and hosted on G2.com.
Not being able to run multiple bill runs at the same time as well as the process time for bill runs. This should be a much faster system like explained on our initial meeting prior to choosing RecVue. CPI has been an ongoing issue for us with testing and processing for a year now. Review collected by and hosted on G2.com.
Thank you for your review. We are glad you are benefitting from RecVue’s integration to your CRM. Our product roadmap is directly based on customer feedback and requirements. The requirement for multiple bill runs is currently in the roadmap and being developed. We understand your challenges and take your feedback seriously. Please continue to provide input on our support site, so we can do further analysis. You can access it here- http://support.recvue.com/support/login
If you have a specific contract, you can see what has been billed to the customer and the cost associated. Review collected by and hosted on G2.com.
It is difficult to manage failed uploads and difficult to find particular bill runs or execution of AP lines. The reporting could use some upgrades as well. Review collected by and hosted on G2.com.
Thank you for your review. RecVue was designed to help optimize usage-based revenue models, so we are glad you are benefiting from this capability at the contract level. We have developed new reporting functionality and look forward to reviewing these capabilities with you soon. Your feedback is very important to us and we want to learn more about your specific issues, so we can ensure the billing process is smoother. Please submit a support ticket here- http://support.recvue.com/support/login
It is a cloud product and does usage calculation's our company used to do in excel spreadsheets. Review collected by and hosted on G2.com.
It is still an immature product, we seem to do be the testers, and ones identify issues that would not be found in a product that had been tested for years before. The data appearing on the screen could be modified so you see more of the bigger picture and not having to drill down into each line or item. Review collected by and hosted on G2.com.
Thank you for reviewing us. We are glad to see you are making progress with the implementation of your acquisitions. We have not gotten this feedback on the user interface before, so we would like to learn more about what issues you are uncovering so we can be sure to address your concerns. Please submit a ticket on our support site here- http://support.recvue.com/support/login
I like the user experience. Recvue is very easy to navigate and for the most part, intuitive. Review collected by and hosted on G2.com.
There are no training guides available. We don't have a reference guide to tell us what each field means. We have to rely on our Recvue support members to tell us how things work, and answers are not consistent across support members. Often support members make changes and don't tell us, causing us to waste time trying to figure things out on our own. Communication needs to be improved upon. Review collected by and hosted on G2.com.
Thank you for reviewing RecVue. We are happy to hear you are benefiting from improved reporting, billing, and user experience. After hearing feedback from customers like you, we have developed product training documentation that will be available in the near future. In addition, we recently adjusted our product release schedule and communications to ensure that our customers are aware of upcoming changes well in advance. I would love to hear your specific feedback on your recent communications with the support team. Please email me at Holly.Roland@recvue.com
Recvue works with customers to customize the software, however at times that takes a lot of back and forth and time to get these things done. Review collected by and hosted on G2.com.
At times there are glitches that are not able to be fixed or identified by our support members at Recvue. There is no documented training guide or reference to what each field means. Changes are made to settings and not conveyed properly to us. This makes our job challenging when the functionality of things change. Review collected by and hosted on G2.com.
Thank you for your review. We are glad you are benefitting from reduced revenue leakage and have improved the billing and order entry process. After hearing feedback from customers like you, we have developed product training documentation that will be available in the near future. In addition, we adjusted our product release schedule and communications to ensure our customers are notified well in advance. Please continue to keep us informed of any support related issues on our support site here- http://support.recvue.com/support/login
I like that this will cause fewer errors when it comes to invoicing. I also like the many different spreadsheets you can search for and use in my daily work. Review collected by and hosted on G2.com.
I dislike not having some type of manual to assist with navigating the different sections of Recvue. There are some sections that cut off the name of the line item to which you have to click in to see what the item is. Review collected by and hosted on G2.com.
Thank you for your review. Many of our customers have faced the same challenge of invoicing errors because they were dependent on custom built solutions or manual spreadsheets, so we are happy to see you realizing this benefit of RecVue and that your customer experience is improving. After hearing feedback from customers like you, we are have developed product training documentation that will available soon. In addition, we recently adjusted our product release communications to provide general release notes one week prior to a product release. Please continue to keep us informed of any support related issues on our support site here- http://support.recvue.com/support/login
Using Recvue hasn't been any easier when it comes to getting work done. Review collected by and hosted on G2.com.
Contacting support at Recvue takes a good amount of time out of my hands. Review collected by and hosted on G2.com.
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