Re:amaze Reviews & Product Details

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Seller

GoDaddy

Discussions

Re:amaze Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Feng (Co-Founder & CRO at Re:amaze)

Pricing

Pricing provided by Re:amaze.

Basic

$29 per agent / month

Re:amaze Pro

$49 per agent / month

View More Pricing Information

Top-Rated Alternatives

Gorgias

4.6/5(582)

Zendesk for Customer Service

4.3/5(7,123)

Freshdesk

4.4/5(3,972)

View All Alternatives

User Insights

Average based on 140 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Re:amaze Integrations

(1)

Integration information sourced from real user reviews.

Re:amaze Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Re:amaze, and what problem is it built to solve?

Re:amaze is a help desk for bringing customer conversations and support work together in one place. Teams use it to manage inquiries across channels, keep track of customer history, and coordinate responses.

What languages does Re:amaze support?

Re:amaze supports 1 language: English.

What company sizes and industries is Re:amaze the best fit for?

Re:amaze is most strongly represented among small businesses, with mid-market teams also appearing in the mix. Retail is the most visible industry, alongside other represented sectors.

How long does it take to implement Re:amaze across a team?

Implementation is often quick, with under a day the most common time to go live. Other teams report taking longer, especially when setup and configuration require more work.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also common
1–3 months	Less common
6 months or longer	Occasional

What customer support options does Re:amaze provide, and how do users find the overall support experience?

Support is available by phone, email/help desk, and chat. The experience is often described as responsive and helpful, particularly when teams need setup guidance or help resolving an issue; some users have encountered slower or less attentive support.

What is the experience like for teams switching to Re:amaze from another tool?

Switching to Re:amaze has often meant replacing separate inboxes or support tools with a shared, multichannel workspace. Teams have moved from email-based workflows and platforms such as Zendesk, Gorgias, Intercom, and Freshdesk for easier day-to-day use, more cohesive ecommerce connections, broader channel coverage, or more predictable costs. The transition can feel straightforward, though teams may need time to learn the settings and workflows.

What tools and platforms does Re:amaze integrate with, and how do these integrations help users get more value from the product?

Re:amaze offers 1 listed integration, in the ecommerce category: Shopify. Connecting store information with support conversations gives teams useful customer and order context while they respond, helping them handle common order questions without switching between tools.

What features or capabilities could make Re:amaze even more useful?

The most useful improvements would make it easier to find and organize conversations, tailor the workspace, and connect additional channels.

Improve search, including more reliable results for partial terms and message content.
Add more flexible inbox organization, such as custom folders, subfolders, and sorting options.
Expand integrations and channel connections, especially for phone, messaging, and additional commerce platforms.
Make the interface and settings easier to navigate, with more customization for the help center and chat experience.
Simplify workflows and response templates so teams can automate and reuse replies more easily.

G2 reviews are authentic and verified.

Here's how.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

1/10/2019

"BEST CHAT/SUPPORT DESK APP FOR SHOPIFY"

5/5

What do you like best about Re:amaze?

We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there.

Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Quite honestly nothing comes to mind that we dislike. Features that weren't there we've requested and they have either been introduced or in the pipeline. They are very fast to add new features and extremely receptive. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

You will love it, trial and see if it fits your needs. It was the perfect match for us and we vetted a lot of different options prior to finding Re:amaze Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Streamlining our customer service and sales tickets in a robust omni channel platform. This makes our backend work extremely efficient. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

1/11/2019

"Excellent software for managing multiple sites"

5/5

What do you like best about Re:amaze?

I've used reamaze for over a year now and am handling support for multiple sites single handed. I have several wordpress/woocommerce landingpages including shopify website and the support channels work perfectly and saves me a lot of time. Customers are very happy with swift support through the app when I'm not in office. The support staff at reamaze are very helpful a quick to reply. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Could have more SMS functionalities and APIs to Scandinavian providers and APIs. Aircall is the only provider at this time. Also archiving multiple messages simultaneously would be a good feature. Review collected by and hosted on G2.com.

George C.

Supervisor

Mid-Market (51-1000 emp.)

2/22/2019

"Well developed business email client"

5/5

What do you like best about Re:amaze?

Remaze offer's organization and reports. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Reports could download faster. When pulling a month's worth of emails, it takes a long time to load the download. If this could improve slightly, it'd be a real winner. Review collected by and hosted on G2.com.

Eric T.

Owner

Small-Business (50 or fewer emp.)

1/10/2019

"Great support product"

4.5/5

What do you like best about Re:amaze?

That a conversation can go from a chat with a client to an email and back again. Also that I can respond via a mobile device. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Process of attaching files. I wish they showed inline with a conversation with the text that references the image. Review collected by and hosted on G2.com.

Lori O.

Business Owner

Executive Office

Small-Business (50 or fewer emp.)

1/10/2019

"Perfect Chat system for any size business"

5/5

What do you like best about Re:amaze?

The ease of access is our favorite quality. The system is very easy for everyone to use and understand. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The only thing we dislike is our time available to really learn to utilize all functions. Review collected by and hosted on G2.com.

Antony M.

Chief Marketing Officer

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/23/2018

"THE BEST tool for eCommerce customer support"

5/5

What do you like best about Re:amaze?

Re:amaze changed our business and customer support for the better. Re:amaze has very deep integrations with our ecommerce platform (Shopify) and all the channels we use to communicate with our customers, including social media, email, and live chat. This creates a single all-in-one view of a customers entire relationship with us enable us to really personalize our support. Also, the highly customizable brand experience in every aspect of Re:amaze from the colors to the default text and the icons is really nice. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The workflows could be a little easier to use - but to be fair they are constantly improving them. In general there is very little to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

There isn't a better all-in-one ecommerce customer support platform. The price is excellent and their customer support team are incredibly responsive and helpful. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Re:amaze streamlines and speeds up customer support for ecommerce companies. It pulls in all possible support channels, including social media channels, into one complete view of a customers messaging and order history - meaning my support team doesn't have to switch between platforms. It also reduces workload on the support team with highly customizable support workflows, taking a lot of mundane repetitive tasks off their plate. Review collected by and hosted on G2.com.

Response from David Feng of Re:amaze

edit

Hi Antony! Marvin here from the customer experience team. Thanks for taking the time to write a review. Happy to hear you like the Shopify integration so far. There's more coming for Shopify so I hope you'll stay tuned for that.

We have something on the roadmap to revamp and improve workflows. I couldn't agree more that we can make it easier to use with more straightforward syntax and terminology. Jotting this down!

Efe A.

Product Development Engineer

Small-Business (50 or fewer emp.)

Originally submitted 1/11/2019

"Perfect Solution"

4/5

What do you like best about Re:amaze?

Easy to use, can connect multiple social media accounts. It really tidens up the business. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Nothing. Maybe interface can updated so it would look more good. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

1/10/2019

"Great Multi-Channel Support Tool"

5/5

What do you like best about Re:amaze?

We like how you can consolidate all of your messaging with customers on all channels into one platform. We also like the FAQ Articles and the ability to embed them. Plus the chat bot is able to search FAQ to prevent unnecessary customer service contacts. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

We have had problems filtering Facebook messages that have already been answered by our Messenger bot. I would like to see tighter integration to channels like Amazon, eBay, Walmart, etc.... to show customer profile information like you have with Shopify. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Consolidated Multi-Channel Help Desk - One place to answer all of our customer questions/concerns, etc... Real Time Chat - Allows us to answer questions in real time like sizing, shipping, etc... to increase conversions. Customer Self Services - To help our customers answer their own questions and decrease the number of customer service contacts Review collected by and hosted on G2.com.

Chris B.

President

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

1/10/2019

"Nice way to centralize all our support channels"

4.5/5

What do you like best about Re:amaze?

I like that everything come in to a central place so multiple people can access responding to customer questions Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

we tend to accidentally have two people working on a customer at the same time. They have stuff to mitigate that but it does still happen on occasion. Wish it supported Instagram DMs and Reddit messages too. Review collected by and hosted on G2.com.