Re:amaze Reviews & Product Details

I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list) Review collected by and hosted on G2.com.

I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc.), as I'm always nervous of what's actually displaying (if we've had internal notes or forwards). I would also like to be able to insert a "P.S." below the signature line. Review collected by and hosted on G2.com.

I love the support, I love the innovation of the product over time. I like the flexibility of the system that allows the user to customize. Review collected by and hosted on G2.com.

I would love it if it were a little easier to create a response template (for example right inside an email) I would love real time record of customer reviews. For example where in the time sequence of a conversation did customer satisfaction response come in. I would love it articles could be assigned to more than one brand. Review collected by and hosted on G2.com.

I love being able to get back to customers all in one place! Review collected by and hosted on G2.com.

Instagram integration is a little annoying, as EVERY comment comes through as a new email. Would prefer if the thread didn't refresh upon every comment somehow. Review collected by and hosted on G2.com.

highly customization options available for integrated intelligent adaption. All social media and customer interaction from one single place Lot of integration option Intelligent smart controls to for automated customize behavior on user interaction I specially love this feature as you can help your clients navigate better Review collected by and hosted on G2.com.

Price for live chat is too high for me as a small business. I wish if the price points for live chat support was in same group. It will be really helpful to add that as base plan Review collected by and hosted on G2.com.

Super user friendly interface that makes it easy to connect to customer. They continue to improve the platform and they take your feedback seriously. Some of my request got implemented promptly. Reamaze has great API and connects to many platforms. Review collected by and hosted on G2.com.

Wish there was a 'favorite screen' for each user. My dashboard has a lot of menus, gets a bit overwhelming. Review collected by and hosted on G2.com.

i like that it will link to business email account and send me notices. Keeps me up to date with my customers in real time and on time Review collected by and hosted on G2.com.

Sometimes it is delayed in sending me notices of emails. Not delayed anymore sends alerts on time now Review collected by and hosted on G2.com.

Personal Accountability, as well as how smart the filter and email sorting is. It makes allocating responsibilities among the team easier and more efficient. Review collected by and hosted on G2.com.

How hard it is to forward, cc, do some normal email functions. I wish I could import my outlook contacts and have a personal email section of reamaze so that i could eliminate my use of outlook. I also wish the bolded emails were more bold. Review collected by and hosted on G2.com.

Re:amaze is very easy to use and offers great functionality and integrations. Their support team is also very helpful and responsive. Review collected by and hosted on G2.com.

Nothing to dislike - all works good so far! Review collected by and hosted on G2.com.

We love that we can easily view everything at a glance, it tells our agents when a colleague is viewing an enquiry and the ability to create different channels makes breaking down enquiries via sales channel easy. Workflows feature and autoresponder are used often. Brilliant! Review collected by and hosted on G2.com.

Sometimes we have come across a bit of a bug where it doesn't resolve a query when clicked, sometimes on a batch of conversations or for a set time. Our agent then loses all their response and has to come back to reamaze in a few hours to check if working. Review collected by and hosted on G2.com.

Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base. Review collected by and hosted on G2.com.

Not much to dislike...certainly would like to see integrations with even more incoming lines of communication (like posts on Youtube videos) but very useful as is. Would also like to see built in offers but may be feature I have not found yet. More built in automation would be nice, although it would come at the cost of a lot of deep customization. Review collected by and hosted on G2.com.