Re:amaze Reviews & Product Details

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Seller

GoDaddy

Discussions

Re:amaze Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Feng (Co-Founder & CRO at Re:amaze)

Pricing

Pricing provided by Re:amaze.

Basic

$29 per agent / month

Re:amaze Pro

$49 per agent / month

View More Pricing Information

Top-Rated Alternatives

Gorgias

4.6/5(582)

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4.3/5(7,123)

Freshdesk

4.4/5(3,972)

View All Alternatives

User Insights

Average based on 140 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Re:amaze Integrations

(1)

Integration information sourced from real user reviews.

Re:amaze Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Re:amaze, and what problem is it built to solve?

Re:amaze is a help desk for bringing customer conversations and support work together in one place. Teams use it to manage inquiries across channels, keep track of customer history, and coordinate responses.

What languages does Re:amaze support?

Re:amaze supports 1 language: English.

What company sizes and industries is Re:amaze the best fit for?

Re:amaze is most strongly represented among small businesses, with mid-market teams also appearing in the mix. Retail is the most visible industry, alongside other represented sectors.

How long does it take to implement Re:amaze across a team?

Implementation is often quick, with under a day the most common time to go live. Other teams report taking longer, especially when setup and configuration require more work.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also common
1–3 months	Less common
6 months or longer	Occasional

What customer support options does Re:amaze provide, and how do users find the overall support experience?

Support is available by phone, email/help desk, and chat. The experience is often described as responsive and helpful, particularly when teams need setup guidance or help resolving an issue; some users have encountered slower or less attentive support.

What is the experience like for teams switching to Re:amaze from another tool?

Switching to Re:amaze has often meant replacing separate inboxes or support tools with a shared, multichannel workspace. Teams have moved from email-based workflows and platforms such as Zendesk, Gorgias, Intercom, and Freshdesk for easier day-to-day use, more cohesive ecommerce connections, broader channel coverage, or more predictable costs. The transition can feel straightforward, though teams may need time to learn the settings and workflows.

What tools and platforms does Re:amaze integrate with, and how do these integrations help users get more value from the product?

Re:amaze offers 1 listed integration, in the ecommerce category: Shopify. Connecting store information with support conversations gives teams useful customer and order context while they respond, helping them handle common order questions without switching between tools.

What features or capabilities could make Re:amaze even more useful?

The most useful improvements would make it easier to find and organize conversations, tailor the workspace, and connect additional channels.

Improve search, including more reliable results for partial terms and message content.
Add more flexible inbox organization, such as custom folders, subfolders, and sorting options.
Expand integrations and channel connections, especially for phone, messaging, and additional commerce platforms.
Make the interface and settings easier to navigate, with more customization for the help center and chat experience.
Simplify workflows and response templates so teams can automate and reuse replies more easily.

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Jordin B.

Operations Manager & Production Coordinator

Apparel & Fashion

Small-Business (50 or fewer emp.)

1/10/2019

"Everything in One Place"

5/5

What do you like best about Re:amaze?

I love that I can have my Instagram and Facebook comments come to the same place that all other customer inquiries and emails come to! It's also nice that there are different widgets next to each different Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I do wish you could search by email content as well-- For instance, if we have a return processing for an order say 45678, I can't just type in 45678 in the search bar and have it pop up, unless it's in the title. But that is an easy fix, as I just edit the title which you can do so easily. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

Utilize your organization from the get go, don't wait until a problem arises and then you have to go back and tag everything manually. Implement your tags and work flows immediately and have a clear plan for all of your employees. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

I am able to see every word that comes in from every customer, so I can make sure that I don't miss a thing. We can also add tags for data collection, which is amazing in figuring out common denominators in random issues. Review collected by and hosted on G2.com.

Response from David Feng of Re:amaze

edit

Hi Jordin,

Thanks for taking the time to review Re:amaze. I'm David, one of the co-founders here. When we first started out to build Re:amaze back in 2012, social media was top of mind and not everyone was offering this. I'm glad it's paying off! In the future, we hope to make Re:amaze even more multi-channel focused.

Searching by email content is definitely supported and I'm sorry to hear that you're having trouble with this. If the order number 45678 is in the email body, our search should be able to find it. In fact, I just doubled checked this to keep myself honest and I was indeed able to locate a conversation based on the content of the body. Please message us through your Re:amaze dashboard and we can help look into your particular cases.

I also love your recommendations. I'm sure it'll be helpful to other users :)

Thanks again for your time and we appreciate your support.

Alexis A.

Owner

Small-Business (50 or fewer emp.)

1/10/2019

"Love this App!"

5/5

What do you like best about Re:amaze?

I absolutely love this app and it is worth the cost per month. It works SO WELL and gives our site such a professional feel. I have had a lot of clients reach out through it and because they get my personal attention, they have become very loyal customers. I REALLY love that there is an app so I can reply anywhere that I am located. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Nothing so far! There is a LOT that I am still learning about this app and I feel like it will take a while to get there. But I originally got it for the customizable live chat and being able to reply from anywhere. It might be nice to have a scaled down version for people like me who have a very small business and are really just looking for the live customer service features. I would totally have gone with that! Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We are able to answer questions our clients have WHILE they shop and it helps us close the sale. It also is a lot easier than emailing back and forth, since we don't do anything via phone. It also creates such a personal point of contact and it creates very loyal clients. Once I get my husband using it too, it will really help to have the multi user feature, so the clients know they are talking with him and not me. Review collected by and hosted on G2.com.

Response from David Feng of Re:amaze

edit

Hi Alexis, I'm Marvin and head up the customer experience team here. It's great to hear you're enjoying Re:amaze! I'm even more excited to hear we're helping make a positive impact on your business's branding. There's definitely a lot to learn in Re:amaze and the other reviews here echo that sentiment.

Personally, I think there's room for improvement in making our app easier to learn so we'll get started in that area. If you haven't already checked out our YouTube channel for my videos or our FAQ, I highly encourage it.

As for a simpler version of the app, we've thought about that as well. We see value in offering smaller businesses such as yourself an easier entry into the Re:amaze family. If you'd like to voice your feedback to our support team directly, feel free to do so any time :)

Ditmar K.

Mr.

Small-Business (50 or fewer emp.)

1/15/2019

"Re:amaze as knowledge database & first point of customer contact"

4/5

What do you like best about Re:amaze?

I really like the live activity feed of the customers on our homepage. That way I know exactly what products they are watching without having to ask them in the chat. It helps me helping our customers faster and more reliable. The knowledge database integrates well with our website and is easy to use. Whether you prefer live chat or messaging, work with different brands and colleagues - Re:amaze is self-explanatory and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Sometimes the live feed traffic for our homepage seems to be stuck, it shows people in the webshop that have already left hours after they are gone. Also when answering messages by email the message feed gets a little confusing due to email signatures. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

Originally submitted 1/10/2019

"Easy to Use"

3.5/5

What do you like best about Re:amaze?

Easy to assign and see which emails are for me. It's easy to resolve and archive emails Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Not enough ways to sort emails personally. It would be nice to sort emails to different groups Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

2/14/2019

"Robust and easy to use"

5/5

What do you like best about Re:amaze?

I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc) in one place. Makes it easy for multiple staff members to divide the work. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Would really like the "notes" section to be located to the side and not directly underneath the conversations. It's far too easy to mistakenly send an internal note meant only for staff to the customer as a reply. Also, would like the pop-up notifications to be larger and louder and have the option to not let them disappear without manual approval. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

You get what you pay for and this system is well worth it. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Having everything in one place helps us keep our sanity. We love the "hybrid email-chat" function. Re:amaze helps us communicate with our customers easily and efficiently. Review collected by and hosted on G2.com.

T V.

Co-Owner and Mobile App Developer

Small-Business (50 or fewer emp.)

1/30/2019

"Mobile Support Made Easy"

5/5

What do you like best about Re:amaze?

I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our communication and response time to our customers. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Unfortunately Re:amaze has not yet figured out how to automatically resolve support tickets for us. Joking aside, we have no complaints or dislikes about the product. Review collected by and hosted on G2.com.

Kate E.

Director of Education and Operations / Executive Director

Small-Business (50 or fewer emp.)

1/11/2019

"Switched from desk.com to re:amaze and not looking back"

4.5/5

What do you like best about Re:amaze?

We like the live chat and website integration. Creating articles for the FAQ is really easy and idiot-proof. Developer documentation is pretty comprehensive, and they are available to answer questions if you can't find the answers yourself. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

We cannot update our FAQ article titles as easily, because the title is mirrored in the URL. In some other help desk platforms, the article contains a numeric identifier that stays the same (even if the text-based title gets updated from time to time). That's going to make it more challenging for us to keep links updated. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

Definitely make use of free trial so you can test everything out for yourself. They make it really easy to preview changes and see what YOUR site will look like with their integrations! Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We were forced to find a new help desk provider after spending many years with desk.com (as Salesforce announced it was retiring Desk.com and tried to switch us to its much more expensive ServiceCloud platform). We know hundreds of other small businesses are in the same boat, scrambling to recreate their FAQ site quickly and efficiently. Re:amaze has answered all of our questions quickly, efficiently, and honestly. Honesty is important because, with any migration, there are little surprises along the way (like benefits you didn't realize you were getting, but also small disappointments when you discover missing features or changes that you weren't expecting). What matters is that they are honest with you up front and they try to help you understand what you will/won't get, BEFORE you make a huge investment of time and resources. I'd much rather work with a company like re:amaze because they're helpful about your initial migration questions, AND they continue to be available and helpful once you're an existing customer. Contrast this with other help desk providers where Sales (for new customers) and Support (for existing customers) are two totally different departments that don't even communicate with each other. Review collected by and hosted on G2.com.

Response from David Feng of Re:amaze

edit

Hi Kate! Great to see you leaving a review here. Our team loves working with your team too! I wanted to share a tid-bit about updating FAQ articles and their URL fragments. When you update an FAQ article and for some reason need to change the URL, you can open the article itself, scroll down until you see URL Fragment. This will allow you to change the URL fragment to anything you want (probably to match the title, etc).

I hope that helps! Please continue sending us feedback like you always do. We appreciate the support.

Jeremy W.

Co-founder

Information Technology and Services

Small-Business (50 or fewer emp.)

1/11/2019

"Tried 2 others first, Re:amaze is the right one for our B2B SaaS"

5/5

What do you like best about Re:amaze?

It's the best fit for B2B client support. The knowledgebase can be seamlessly embedded and not published out to the public, so you can provide a deeper level of support & documentation without everyone knowing how the sausage gets made. It's also extremely well supported, constantly improving, and the support is stupendous. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Would like to see view tracking on the articles so we know what's working. Customer profiles that contain better data, and group customers into companies would be fantastic. I'd like the ability to upload photos and videos for the articles instead of writing markup--it works, but it's a little more effort. A little more customization of the live chat widget might be nice. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

If you care about B2B support & documentation, how high-performing the chat widgets are, or having a personal support relationship, give Re:amaze serious consideration. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We use Reamaze as our primary chat and documentation portal for our B2B client support. Back office users can search, learn, or chat with our support team to learn how best to use our platform. Our goal was to catch over 30% of questions live people would have to answer with our knowledgebase, and we've exceeded that. What's rather unique about Re:amaze is you can have an integrated, searchable, fully embeddable live chat and knowledgebase that isn't published publicly. That's ideal for us. Review collected by and hosted on G2.com.

Michael R.

Owner

Small-Business (50 or fewer emp.)

1/10/2019

"No forgotten emails"

5/5

What do you like best about Re:amaze?

Gives me a central location for emails that need to be responded to. They remain there until acted upon. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Forwarding messages from a company email address that is not a subscribed user causes the message to import as the company email rather than the client email. I need the ability to split threads as clients often pick an old email to respond to when making a new request. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

I run a small custom fabrication company and clients write to us with requests. There is a lot of discussion back and forth before the job can move forward so it's important for us to see and respond quickly to new messages. I was marking messages back to unread if I hadn't acted on them yet, but with multiple people looking at them, they often got marked read and then overlooked. This solves that both by giving multiple people access without sharing a single inbox, but also tracking whether messages have been responded to yet. Review collected by and hosted on G2.com.

Darren V.

Founder & Head Elf

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/10/2019

"Perfect fit for our remote customer service team"

5/5

What do you like best about Re:amaze?

Integration with our Shopify store and its customization abilities. Reamaze has the ability to match our brand very tightly. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Not having an indication of whether or not messages have actually been delivered to customers. Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

We needed a help desk solution that would allow deep integration with our website and that was accessible to our staff - all of whom are constantly travelling and/or remote/work from home. Reamaze fits the bill perfectly and offers all of the features we were looking for. In fact, MORE features than we were looking for! We've been on Reamaze for I think 2 or 3 years now and can't imagine ever using any other platform. Review collected by and hosted on G2.com.