RapidScale Reviews & Provider Details

I find RapidScale valuable for improving our company's cybersecurity posture against phishing attempts conducted via email, preventing costly cyber threats. I appreciate the platform's ability to hold emails based on content like suspicious subject lines or sender properties. The expertise in Mimecast and Microsoft administration has been particularly beneficial. I also enjoy the use of annotated screenshots in replies and appreciate that the tech team is typically upbeat in their responses. Review collected by and hosted on G2.com.

I don't like that the tech team doesn't always answer or address all the questions I have in an email. I once asked three questions in an email and the tech replied to only one of the questions in the reply and did not reference the other questions or suggest that they would get back to me about them. Review collected by and hosted on G2.com.

I appreciate RapidScale's impressive team of knowledgeable engineers who have supported our IT infrastructure management and their expert deliverables that help with future planning specific to our company's needs without pushing high-cost solutions. Their competitive pricing and effective transition plan made my switch to them seamless. As the only IT person here, I value their assistance with backups, networking, and infrastructure management, which lets me sleep well knowing they handle updates overnight. They meet our cybersecurity requirements by keeping systems up to date and are capable of addressing outages during work hours. Security as a Service for both networking and email safeguarding is especially commendable, and they stay current with market trends, completing updates off-hours to avoid business downtime. I find their consistent communication during security patches and updates to be quite prompt and reassuring. Review collected by and hosted on G2.com.

They are an MSP, which usually provides IT services for the whole company; because of that, their help desk format is set up for company users to call in. It would be beneficial to have a separate line for companies with IT people because I already know what the issue is, I just need assistance in fixing it. They make me go through all the steps when calling in an issue. Being in IT, it wastes my time because I already know the issue and resolution, I just am on the road or do not have the time to repair. Review collected by and hosted on G2.com.

I like the responsiveness of the RapidScale team and their knowledge, which is very beneficial for a growing business. It's helpful to have another team reviewing and giving input on our changes for cross-validation. Their experience and knowledge, alongside the care of the support, make a significant difference in managing AWS, especially when it involves infrastructure and security. Review collected by and hosted on G2.com.

I think a better way to handle Terraform changes in a shared way would be awesome. Right now we have read access to the Terraform for our AWS but it would be nice to be able to collaborate with it. If we had write access we could create pull requests for RapidScale so it would be quicker for us and RapidScale. Review collected by and hosted on G2.com.

I appreciate RapidScale for managing our firewall and SD WAN solution effectively. They provide trained individuals who assist us with these technologies. I really liked that we have experienced zero downtimes with our SD WAN solution and the response time for support requests is good. I've only had positive experiences with their support, which is quick and knowledgeable. Their troubleshooting services and access to firewall settings have been beneficial for us. RapidScale's unique approaches have stood out to me, and their great service encourages me to continue using their firewall and SD WAN management services. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

Pretty much everything I mentioned in my last answer. They are just amazing and I am thankful that they're there when I need them. Review collected by and hosted on G2.com.

I have no complaints at this time. Please keep doing what you're already doing. Review collected by and hosted on G2.com.

Their communication skills are great; they always reach out to make sure our issues have been resolved. Review collected by and hosted on G2.com.

I have no negative comments—only positive feedback for RapidScale. They are highly professional and genuinely care about supporting other resources and projects. Review collected by and hosted on G2.com.

Very good and professional to answer my questions Review collected by and hosted on G2.com.

No............................................... Review collected by and hosted on G2.com.

Dedicated Senior Account Engineer and Dedicated Account Manager. Review collected by and hosted on G2.com.

Monitoring runbooks are inconsistently followed. Review collected by and hosted on G2.com.

We wanted to move into Microsoft 365 environment because so many of our outside clients, especially government and department of defense already use 365. We wanted a smooth transition while retaining things like email channels, teams, rules, distros, as well as our vast shared cloud storage. Review collected by and hosted on G2.com.

The transitition from Google Drive and Shared Drives to SharePOint OneDrive was a learning curve for our employee. Firstly, SharePoint is just not designed to be as flexible with huge shared cloud libraries as Google Drive is. The migration timeframe for 8TB (millions of files) was weeks, not days or hours. Additional training materials would be nice. Review collected by and hosted on G2.com.

It enables businesses to simplify the IT operations and at the same time benefit from an enterprise level technology. It also offers reduced downtime. It allows us to have storage in the cloud in which the data is secure and also very easy to access. Review collected by and hosted on G2.com.

Bandwidth challenges particularly with continuous data replication. Customer has to rely on a service provider's security when failover occurs. Review collected by and hosted on G2.com.