RapidScale Reviews & Provider Details

The speed of service and the staff’s dedication really stand out—they actively assist and focus on fixing what’s broken. The processes are straightforward, and the service is consistently impeccable. Review collected by and hosted on G2.com.

Nothing to dislike about any of the services they offer! Review collected by and hosted on G2.com.

About seven years ago, RapidScale did the implementation well. I used to have an account executive who took care of things for us, the help desk response time was really, really good, and provisioning licenses was much easier. Review collected by and hosted on G2.com.

I’m not really satisfied with RapidScale. The quality of service has decreased a lot over the past 24 to 36 months. Everything feels painful and slow, and RapidScale keeps changing things without notifying users, so I have to figure out what changed and how things work. I don’t have an account executive who takes care of things for us, and the help desk response times are dismal. When I ask for help, I don’t get responses, and the communication and manners need to be better. I asked for help with licensing and was told to look at the website and figure out the pricing myself while the help desk agent and provisioning department argued over it. I also know we’re paying more than we’re supposed to for Microsoft licenses because RapidScale adds a fee. We used to get good response times and easier license provisioning, but that’s no longer the case. Review collected by and hosted on G2.com.

Kevin L., the Cloud Solutions Architect, was great to work with and always provided a variety of options. The original team did a great job transitioning us and providing support. RapidScale helps me maintain a secure and reliable IT environment without my internal team having to manage every piece of it. It reduces the day-to-day burden, patches overnight, and helps us stay current with security. I value the technical expertise of the solutions architects, their responsiveness, and the notifications about actions on both sides for patching and decision-making. I also value being able to reach engineers who are experts in their area and plan for the future with a team, since my internal team is just me. Review collected by and hosted on G2.com.

I’d like the billing process to be easier to understand and manage, since it has become more difficult than it was in the past. I also find it harder to reach technical resources. I used to be able to speak with an engineer more easily, but now I have to go through entry-level support first, which wastes time. I only escalate tickets when I need higher-level support, since my internal team handles 95% of help desk tickets. Review collected by and hosted on G2.com.

I appreciate RapidScale’s support. When I call, they often provide a solution quickly, right on the spot, and if there’s a challenge, they get back to me in a reasonable time. I value their expertise and durability. They’re really good at supporting the questions I raise about Windows or Mac, and I really appreciate the help I’ve received in the past. I’d like to keep working with them. Review collected by and hosted on G2.com.

I’d appreciate it if RapidScale emailed clients in advance when Microsoft or Mac changes something, such as discontinuing a product or support, so we don’t find out after the change has already happened. Review collected by and hosted on G2.com.

What stands out most is the overall reliability and ease of use of their managed VPN service. Connection stability is consistently high, authentication is seamless for end-users, and offloading network management reduces the administrative burden on our IT team. Review collected by and hosted on G2.com.

There isn't much to complain about, they are really good at what they do Review collected by and hosted on G2.com.

RapidScale is their responsive support team and expertise. They are easy to work with, quick to assist when issues arise, and help us resolve problems efficiently. Review collected by and hosted on G2.com.

Response and resolution times can occasionally be longer than expected, especially for more complex issues. However, communication and support quality remain strong. Review collected by and hosted on G2.com.

How responsive they are to submitted tickets. Review collected by and hosted on G2.com.

It's difficult to really say. They have been great. There are some issues they have been unable to rectify, but these appear to be carried over issues from our previous vendor, and not due to RapidScale themselves. Review collected by and hosted on G2.com.

I’ve found RapidScale’s text support very helpful over the past couple of years. When problems come up, the tech team has always been helpful and resolved them. When billing wasn’t responding to my requests, tech support contacted management and the issue was resolved within a day. Their tech support is awesome. Review collected by and hosted on G2.com.

I’ve had some billing problems, and the billing department wasn’t answering my requests. Review collected by and hosted on G2.com.

I've been with RapidScale for over four years, and they're currently under contract managing our local in-house firewall. I find that the knowledge base they provide is the best part of their service. From a standpoint of their equipment or hardware, the service has been great. Review collected by and hosted on G2.com.

Their poor service or poor response time really stands out to me. Their sales personnel have been extremely rude and unresponsive. When we file a support ticket, it usually takes twenty-four to forty-eight hours before they follow-up. In the first three years of our contract, I didn't hear from a sales or technical person not one single time. Their customer service and their personnel are extremely lacking. When we've tried to make contact, the sales representative was actually so rude that I would never even attempt to reach back out. Review collected by and hosted on G2.com.

I appreciate that RapidScale supports several AWS accounts, covering consulting, patching, management, and monitoring. Their expertise in AWS is valuable, as they manage all aspects for us, offering both fully managed services and hybrid models. RapidScale's flexibility in allowing us to use their services as we need—whether fully managed or just certain features—is great. The features they offer are up to date and very useful, including rightsizing tools to manage AWS costs. We are satisfied with their overall services. They are a full-service provider, and the more resources we manage with them, the better the cost averages. They are always responsive, whether it's a production issue or a lower priority one. We found them engaging, listening to our needs, and performing tasks on time with quality. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.