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RapidScale Reviews & Provider Details

RapidScale, a Cox Business company, is a global managed cloud services provider dedicated to simplifying IT for businesses of all sizes. By offering a comprehensive suite of private and public cloud solutions, RapidScale empowers organizations to enhance IT productivity, bolster security, and support remote workforces. Their services are designed to help businesses modernize legacy systems, launch scalable applications, and drive innovation through advanced technologies. Key Features and Functionality: - Infrastructure as a Service (IaaS: Provides scalable computing resources, allowing businesses to manage workloads efficiently without the need for on-premises hardware. - Desktop as a Service (DaaS: Enables secure access to virtual desktops from any location, facilitating remote work and enhancing operational flexibility. - Disaster Recovery as a Service (DRaaS: Offers robust disaster recovery solutions to ensure business continuity and data protection in the event of disruptions. - Managed Detection and Response (MDR: Through a partnership with Proficio, RapidScale delivers advanced threat protection with continuous monitoring and real-time threat detection. - Cloud Observability: Utilizing Datadog's platform, RapidScale provides comprehensive monitoring and analytics to optimize application performance and infrastructure health. - Public Cloud Solutions: As a Google Cloud partner, RapidScale offers services including AI/ML capabilities, advanced data analytics, and cost optimization strategies. Primary Value and Solutions for Users: RapidScale addresses the complexities of IT management by offering managed cloud services that reduce operational burdens and enhance security. Their solutions enable businesses to focus on core objectives by providing scalable, secure, and efficient IT infrastructure. By leveraging RapidScale's expertise, organizations can accelerate digital transformation, improve operational efficiency, and gain a competitive edge in their respective markets.

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/19/2025

"A Trusted Partner in our Cloud journey"

4/5

What do you like best about RapidScale?

Dedicated Senior Account Engineer and Dedicated Account Manager. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Monitoring runbooks are inconsistently followed. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

Understand what AWS services they are weak in (not many), so you have clear expectations when you ask them for help in that particular area. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

24/7 monitoring - another set of eyes during off hours.

Project management - SMEs scope out projects and create effective, cost efficient plans.

Helps fill knowledge gaps with our team. - We can't possibly know everything! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/10/2023

"Rapidscale Managed Microsoft 365 was a smooth, mostly hands-off transition from Google Workspace"

4.5/5

What do you like best about RapidScale?

We wanted to move into Microsoft 365 environment because so many of our outside clients, especially government and department of defense already use 365. We wanted a smooth transition while retaining things like email channels, teams, rules, distros, as well as our vast shared cloud storage. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

The transitition from Google Drive and Shared Drives to SharePOint OneDrive was a learning curve for our employee. Firstly, SharePoint is just not designed to be as flexible with huge shared cloud libraries as Google Drive is. The migration timeframe for 8TB (millions of files) was weeks, not days or hours. Additional training materials would be nice. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

12/5/2021

"Excellent cloud based solution for disaster data recovery"

3.5/5

What do you like best about RapidScale?

It enables businesses to simplify the IT operations and at the same time benefit from an enterprise level technology. It also offers reduced downtime. It allows us to have storage in the cloud in which the data is secure and also very easy to access. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Bandwidth challenges particularly with continuous data replication. Customer has to rely on a service provider's security when failover occurs. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

This solution is highly recommended since it protects critical business assets as well as your customers. In case of a disaster you can easily recover your data without putting your business at high risk. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Using this solution has ensured that the company does not have much idle time. Benefit is that we have to pay only for what is used. Review collected by and hosted on G2.com.

Rajhans G.

Business Management Specialist

Mid-Market (51-1000 emp.)

10/29/2020

"Ultra-safe Platform with flexible costing options....."

4.5/5

What do you like best about RapidScale?

Like all the available cloud service providers in the market, Rapid Scale is offering you outstanding services. They claim uptime 100% of their services, which is exceptionally true. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Rapid Scale is not providing the enough integrations with all the applications. From the support point of view as well, services can be improved. The pricing of Rapid Scales is great and with cost effective as compared to the counter parts in the market. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

Rapid Scale is cost effective 100% uptime platform. The pitfall is they have not provided the pricing openly and they quote you every time new. Which is good and bad at times. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Storage is the greatest asset provided by them. They offer50 GB per mail box which is tremendous. They support IMAP and POP services as well. Great cost savings as well as exceptional client services are achieved by Rapid Scale Review collected by and hosted on G2.com.

Andy P.

Software Development Engineer

Mid-Market (51-1000 emp.)

8/5/2019

"Great solution for disaster information recovery"

4.5/5

What do you like best about RapidScale?

I like this service because it is capable of acting immediately in the face of disasters in which data or business applications are at risk, so that when a disaster occurs it guarantees its users that the downtime is minimal, which is a great advantage because a delay that can cost up to business scalability and its functionality is avoided, allows you to have a storage in the cloud in which the data is secure and at the same time you can access them very easily being able to also apply a recovery, backup and even restoration of them, also is a software so complete that it even provides the mobility of data or applications so I consider that in the event of disasters this software is the indicated one since having the cloud as the source of disaster recovery makes the time of this process very fast. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

I have not encountered a critical problem so I have nothing negative to say against this service since it is functional and provides a very adequate support team to help with questions or questions about the software.

Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

I recommend the use of this service because it contains a very feasible and optimal service for the recovery, backup and mobility of data, which guarantees that in case of a failure you can recover the data as quickly as possible thus avoiding major damages that may put you at risk Business functionality Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Implementing this software has been truly feasible since it is able to guarantee a fast return time which generates a great advantage since the company or its infrastructure does not remain as much idle time, in addition to the benefit of paying for scalable costs. paying like this only for what is used. Review collected by and hosted on G2.com.

James D.

CTO

Mid-Market (51-1000 emp.)

1/18/2019

"Hands down best support team I have ever dealt with"

5/5

What do you like best about RapidScale?

As stated in the title Rapidscale has hands down best support team I have ever dealt with. I am the Chief Technology Officer in my organization and I have to deal with support teams constantly on a daily basis. In the 3 years I have been working with Rapidscale their support team has not seen a lot of turnover and normally the support reps know me by name when I call in. You cant ask for a better team when in comparison to companies other support teams "your just a number and a ticket." Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

On rare occasions there have been issues with one of Rapidscales providers which is out of their control and understandable. Review collected by and hosted on G2.com.

Shane V.

IT Specialist

Management Consulting

Small-Business (50 or fewer emp.)

12/21/2018

"Tremendous experience, secure and dependable VDI, managed service and 5 star support"

5/5

What do you like best about RapidScale?

Managed desktops, servers and email! Yet they let me do as much or as little as I want.We especially like the ability to call them for any help we need, and they jump on it and continue to work on it until completed to our satisfaction. The implementation team was incredible, very friendly and make you feel that they're your allies in anything you're trying to accomplish. They are willing to work outside of regular hours to avoid business disruption. Quick recovery with virtual desktop rollback capability and robust backup solutions. In short, I no longer have to worry about any servers going down. I no longer have to worry about desktops going down, having random problems associated with having individual PCs that while the same configuration have a "personality" of their own. We know that if we had to, we could pick up and move to a new building and could be up and running in a matter of only a few hours, because there are no physical desktops or servers to move, we could continue to work on our existing desktops with all the software we need through the Citrix login portal even while moving locations. We will also never have to worry about PC/Server upgrades again. We use Dell Wyse 5010 Thin Clients, also fully managed, which are connected to RapidScale over dual Fiber/Cable internet connections through a Citrix NetScaler (SD-WAN) on both endpoints. We previously had 25 physical PCs, 5 physical servers for domain, email and phone. With those gone and the low power consumption of Thin Clients, we're getting significant savings on energy costs and an overall reduction in noise coming from hardware throughout the office. We're finding new efficiencies and benefits we hadn't considered every day. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Having to figure out what to do with all our old servers and desktops. Truthfully there hasn't been a negative experience that wasn't completely and fully resolved beyond my expectations. Issues will come up, because it's technology, but the very capable team at RapidScale prove that it's not so much the problem itself, but how you handle the problem that matters. Through this entire six month process (probably longer for us than some because of the complexity we had in our setup) I would say my complaint would be I wish I knew then, when we started, what I know now, to expedite the process a bit. I've learned a lot working with Rapidscale. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

The more specific you can be of what your business needs, the more specific they can tailor the solution to fit. Make a list of your software needed for your business and consult with the vendors to discuss nuances of having it work in a VDI. All kinds of software out there, some much more VDI friendly than others. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Redirecting our efforts towards what we do best as a business, and spending less time on trying to keep up with all the maintenance of PCs and Servers. We weren't progressing much before because we were always addressing problems. We didn't have redundancy on our mail server, our phone server and database servers. We had backups, sure, but to fully restore our PCs and Servers after a disaster back into production was a daunting task. The thought of how long it would take to successfully restore systems was a worrisome concern for certain, and that worry is now gone. Being able to test disaster recovery is another reassurance. We're eliminating the "fragmentation" of having so many pieces to the structure of our IT approach, cancelling backup software subscriptions for backup and antivirus. The list is long. In a VDI there is no need for Antivirus protection where the users aren't administrators, preventing infection in the first place, but also because they're only running on a temporary image that will reset every evening. I've been saved a half dozen times already on software updates that didn't work out that on physical PCs before may have cost a lot of time to fix, where now it was a simple roll back of version 32 to 31. Made easy by Rapidscale. The VDI does the heavy lifting so we don't have to. Review collected by and hosted on G2.com.

Dana C.

Managing Director

Legal Services

Small-Business (50 or fewer emp.)

2/21/2019

"A Great Partner and a Great Cloud Services Provider"

5/5

What do you like best about RapidScale?

RapidScale has been our primary hosting and infrastructure provider for almost two years, and over that time they have become one of our most trusted partners. They take the time to understand our business and then build an environment tailored to needs. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Any infrastructure transition creates a difficult on boarding process, but RapidScale went to great lengths to help make the migration process as efficient as possible. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

Do your research, because if you engage with a provider who doesn't have the same level of expertise as RapidScale you will be disappointed. Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

RapidScale provides everything from basic storage and virtual machines, to complex solution consulting. Review collected by and hosted on G2.com.

Florante S.

SVP, Chief Information Security Officer (CISO)/Director of IT

Banking

Small-Business (50 or fewer emp.)

12/18/2018

"Excellent Product/Services and Superb Customer Support!"

5/5

What do you like best about RapidScale?

Very reliable and consistent hardware, software and network platforms. Technical support teams are A++. The service level agreement is excellent! Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Rapidscale has been effective and quick in dealing and resolving any issues as they arise. I could not recall of any instance where issues linger so I only have a good and positive feedback/experience with them. Review collected by and hosted on G2.com.

Recommendations to others considering RapidScale:

N/A Review collected by and hosted on G2.com.

What problems is RapidScale solving and how is that benefiting you?

Rapidscale provided us the scalability and the competitive advantage! Met all our business continuity and disaster recovery requirements. Provided as with a secure computing environment to meet all our regulatory compliance needs and requirements. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

12/20/2018

"Virtual Desktops"

5/5

What do you like best about RapidScale?

Users can access their virtual desktop environments from any device. Review collected by and hosted on G2.com.

What do you dislike about RapidScale?

Nothing to dislike about RapidScale. From the sales director - project manager and technical support everyone is very professional. Review collected by and hosted on G2.com.