What do you like best?
The ease of use of the system. The system was built to adapt to our in-house environment and the representatives at Quicklaunch worked diligently with us to get our products working.
What do you dislike?
There is not a real problem with the product itself, but with the interface interaction with one of our SIS products that does not use any new standard authentication methods such Shibboeth. Quicklaunch can provide this service but our SIS does not work with any new authentication.
Recommendations to others considering the product
Identify your top priority. You need to make sure if you want to secure the system with how the processes work in the organization. For instance, if you want to apply 'First Time User' you do not want to have to implement it later as it causes delays and confusion among your current users. Have a strategic plan in place for your applications and your process workflows.
What business problems are you solving with the product? What benefits have you realized?
Security is the biggest issues we have resolved with going to Single-sign-on and being able to serve up Multi-factor authentication. Biggest troubles being in Higher-Ed tech services is that users tend to forget a lot about their password and now moving it to Quicklaunch SSO, the burden is relieved from the tech department at the college.