Quantum Metric Reviews & Product Details

The ability to instantly quantify the impact of an error is a significant differentiator. It enables product teams to make data-driven prioritization decisions. Is it a problem for 1 or for many? Review collected by and hosted on G2.com.

Sometimes views do not return results you know they should be. Occasionally it's user error (wrong filters applied) but sometimes not, and it requires a page refresh to see the right results. Review collected by and hosted on G2.com.

Getting the trace id for UI flow and events generated are most helpful in Quantam Metric that makes is very good tool for debugging and analyzing the issues in better way Review collected by and hosted on G2.com.

Sometimes the events generated are not accurate; not sure if its due to the application I am looking at or if is it with the Quantum Metric portal. But apart from that I like everything Review collected by and hosted on G2.com.

I like that I can see every visit by the customer. I work in insurance so customer often recall quotes over different days. Review collected by and hosted on G2.com.

Sometimes there are glitches in the session. Review collected by and hosted on G2.com.

I appreciate that I can quickly see what's happening with my customers using the fully customizable dashboard, heat maps, and alerts. It's more important than ever to adapt rapidly to our customer's evolving needs, and Quantum gives us the insights we need to make the changes that will delight our customers. Review collected by and hosted on G2.com.

Getting great insight sometimes begins with asking the right questions. Sometimes we don't always know what we don't know. I would love it if Quantum could suggestively surface things that I'm not necessarily looking for that are impacting my business for good or bad. Review collected by and hosted on G2.com.

Playing the replays of customer journey to understand the customers journey. Review collected by and hosted on G2.com.

There is nothing to mention as I love it Review collected by and hosted on G2.com.

The analytics we are able to pull from QM are super actionable, easy to understand from a layman standpoint, and easily repeatable so we can build roles and business processes around them. Review collected by and hosted on G2.com.

Building out and leveraging some of the functionality like events requires some learning of the tool. We are trying to adapt by designating some SME's, but are limited on headcount to do so. Thus far, the QM account team has bent over backwards to make sure we are successful, so hopefully that continues! Review collected by and hosted on G2.com.

I love being able to create segments for a variety of use cases. Review collected by and hosted on G2.com.

I think the initial learning curve was tough, but once I got familiar it became more intuitive. Review collected by and hosted on G2.com.

- It is a very useful tool for finding friction on the website

- Can watch a replay of the customer experience

- Ability to create custom events for specific points on a website Review collected by and hosted on G2.com.

- Visual Dashboard is a bit buggy and outdated Review collected by and hosted on G2.com.

It can be linked with other customer feedback mechanisms. If customers say "I had this problem while purchasing", I can view the QM session to see what actually happened. Review collected by and hosted on G2.com.

There is a learning curve that can hamper adoption across the organization. It works best when you make it easy, e.g. you link it with another customer feedback tool as I mentioned in my other answer. Review collected by and hosted on G2.com.

Quantum Metric allows me to easily pinpoint customer friction points and allows me to optimize my application to avoid them. it also allows me to see slow downs. Review collected by and hosted on G2.com.

There is nothing I dislike about Quantum Metric Review collected by and hosted on G2.com.