Compare Fullstory and Quantum Metric 
At a Glance
Market Segments
Mid-Market (43.4% of reviews)
Enterprise (62.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Fullstory
Star Rating
(1,049)4.5 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansQuantum Metric
Star Rating
(268)4.6 out of 5
Market Segments
Enterprise (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing a comprehensive view of customer interactions, allowing teams to pinpoint where users drop off. Users appreciate features like session tracking and custom event creation, which help in understanding user behavior and improving product design.
- Users say Quantum Metric shines in its ability to quickly identify bugs, with one reviewer noting that it helped uncover a costly issue almost immediately. The integration of the Felix AI feature is also highlighted as a valuable tool for enhancing analytics and understanding user experience.
- Reviewers mention that Fullstory's implementation process is straightforward, making it easier for teams to get started. The intuitive onboarding experience is frequently praised, which contrasts with Quantum Metric's more complex setup that some users find challenging.
- According to verified reviews, Fullstory's support quality is highly rated, with users noting the availability of technical information during customer sessions, which aids in troubleshooting. In comparison, while Quantum Metric also receives good support ratings, Fullstory's users feel more empowered by the insights provided.
- Users highlight that both platforms offer valuable session replay features, but Fullstory's replays are often described as more user-friendly and insightful. Reviewers appreciate the visual representation of customer experiences, which helps in identifying isolated issues versus widespread problems.
- G2 reviewers indicate that while both products have similar scores for ease of use, Fullstory's overall user satisfaction is significantly higher. Users find it easier to gather insights and make data-driven decisions, which is crucial for enhancing product performance and user engagement.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Quantum Metric
No pricing availableFree Trial
Fullstory
Free Trial is available
Quantum Metric
No trial information availableRatings
Meets Requirements
8.7
890
8.7
221
Ease of Use
8.3
901
8.2
222
Ease of Setup
8.4
536
8.2
91
Ease of Admin
8.7
319
8.2
76
Quality of Support
9.0
689
9.4
209
Has the product been a good partner in doing business?
9.0
301
9.6
74
Product Direction (% positive)
8.8
851
9.3
209
Features by Category
Metrics
8.5
271
8.9
116
8.6
265
8.7
109
8.3
254
8.4
110
8.7
272
8.8
112
8.4
278
8.7
114
7.8
246
8.0
96
7.7
246
8.1
94
8.2
259
8.4
108
8.5
261
8.4
109
Reporting
8.7
276
8.6
112
8.3
264
8.4
107
7.9
263
8.1
96
8.7
268
8.7
103
7.9
235
8.4
96
7.8
241
8.2
91
8.4
264
8.5
109
Other
8.3
265
8.6
105
7.8
232
8.3
97
8.0
256
8.3
101
7.6
227
8.0
85
7.4
227
8.5
95
6.6
222
7.9
78
7.6
215
7.9
86
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
7.5
254
8.2
79
7.8
258
8.5
80
8.7
272
8.5
94
8.3
272
8.7
91
User Identification
7.7
75
8.1
27
8.5
78
8.5
28
8.8
78
8.5
26
Tracking & Reporting
8.5
77
8.8
31
9.0
76
8.3
31
8.2
75
8.2
26
8.8
80
8.4
31
8.6
81
8.6
27
8.8
80
8.4
29
Metrics
8.8
80
8.8
33
8.5
75
8.4
33
8.2
73
8.3
33
8.1
74
8.2
32
8.7
78
8.4
30
User Behavior
9.0
379
|
Verified
8.9
137
|
Verified
8.6
356
|
Verified
8.4
122
|
Verified
8.5
380
|
Verified
8.6
134
|
Verified
A/B Testing
8.5
357
|
Verified
8.7
121
|
Verified
Feature Not Available
8.0
95
|
Verified
8.3
361
|
Verified
8.6
117
|
Verified
8.2
328
|
Verified
7.4
85
|
Verified
Visitor Information
8.5
368
|
Verified
8.4
132
|
Verified
8.2
366
|
Verified
8.4
131
|
Verified
Agentic AI - Session Replay
6.0
24
Not enough data
User Analysis
8.4
40
Not enough data
8.1
38
Not enough data
User Support
8.4
42
Not enough data
8.0
36
Not enough data
8.8
38
Not enough data
Walkthrough Type
8.9
43
Not enough data
9.1
53
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.8
190
7.7
49
8.6
205
7.9
51
8.5
199
7.8
51
8.4
213
7.3
49
7.3
197
8.1
48
7.7
175
7.8
46
7.3
189
7.1
43
7.5
176
7.6
47
Agentic AI - Product Analytics
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
76
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
7.5
78
Not enough data
7.1
77
Not enough data
Feature Not Available
Not enough data
Administration
7.8
78
Not enough data
6.7
80
Not enough data
7.2
77
Not enough data
Generative AI
5.8
77
Not enough data
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.8
7
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
7.7
76
Not enough data
7.9
82
Platform Data
Not enough data
8.2
84
Not enough data
8.2
79
Not enough data
8.3
90
Not enough data
8.1
81
Platform Additional Functionality
Not enough data
8.1
84
Not enough data
7.9
78
Not enough data
7.9
77
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
10
Not enough data
Self-Service Experience
7.9
27
Not enough data
7.9
24
Not enough data
6.7
23
Not enough data
7.2
24
Not enough data
7.9
27
Not enough data
Self-Service Platform
8.1
33
Not enough data
8.9
32
Not enough data
6.3
25
Not enough data
8.1
27
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
7.1
8
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
179
8.4
74
8.3
172
8.3
68
8.2
159
8.3
68
8.1
171
8.4
72
8.7
172
8.6
73
Reporting
8.9
189
8.6
77
9.3
199
9.3
79
8.7
186
8.7
74
8.4
173
8.4
68
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
8.8
33
8.5
75
8.4
33
8.2
73
8.3
33
8.1
74
8.2
32
8.7
78
8.4
30
Variation Testing
7.5
50
Not enough data
7.0
48
Not enough data
8.1
49
Not enough data
8.5
51
Not enough data
7.7
49
Not enough data
7.1
47
Not enough data
Reporting
9.3
55
Not enough data
9.0
54
Not enough data
Personalization
8.2
52
Not enough data
7.8
48
Not enough data
9.0
52
Not enough data
Administration
8.3
48
Not enough data
8.3
47
Not enough data
9.3
53
Not enough data
9.0
53
Not enough data
Categories
Categories
Shared Categories
Fullstory and Quantum Metric are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Unique Categories
Fullstory is categorized as Generative AI Infrastructure, SAP Store, E-Commerce Analytics, Customer Data Platform (CDP), Mobile App Optimization, Customer Self-Service, and Digital Adoption Platform
Quantum Metric is categorized as Customer Journey Analytics
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
10.9%
Financial Services
7.9%
Marketing and Advertising
5.6%
Retail
5.1%
Other
48.0%
Retail
17.5%
Telecommunications
14.8%
Financial Services
10.6%
Airlines/Aviation
9.1%
Insurance
6.1%
Other
41.8%
Discussions
Is there a possibility to add videos or images to the popups?
2 Comments
CN
I have seen the media upload. Now is it possible to add buttons to smart tips?Read more
What is Session Replay?
2 Comments
Official Response from Fullstory
Session replay is the reproduction of a user’s interactions on a website or web application exactly or as closely as possible to how the user actually...Read more
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
Quantum Metric has no discussions with answers
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