Quantum Metric Reviews & Product Details

QM allows me to understand friction points within the customer experience. I can real-time understand how consumers are interacting with our site, and leverage this information in order to drive optimizations that improve our sales funnel performance. Review collected by and hosted on G2.com.

Largely user error- I sometimes struggle with how to query certain searches in order to populate results. Review collected by and hosted on G2.com.

Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistently is advising us on findings and engaging our team. Review collected by and hosted on G2.com.

The only downside is that it takes commitment and resources to ensure you are getting the most out of the platform, you need champions from business, analytics and IT but with those champions, this platform is a great addition to your tech stack. Review collected by and hosted on G2.com.

The session replays, and the ability to segment them, are extremely helpful to quickly observe what issues customers are experiencing. Review collected by and hosted on G2.com.

I wish that the data would more closely resemble the data that we see within Google Analytics because we have team members that often try to compare the data. Review collected by and hosted on G2.com.

Quantum Metric really helps us to understand our customers better. For example, how they shop, areas of our website they like, areas they dislike, etc. All of these findings allow us to continue providing a world-class customer experience to everyone. Review collected by and hosted on G2.com.

There's a lot to learn. You can gather so much data, but knowing and understanding where to find the correct data for your business is essential. It takes time to learn, but once you do it's worth it. Review collected by and hosted on G2.com.

Error and friction points detection together with session replays. Excellent QM support and guidance! Review collected by and hosted on G2.com.

Needs a lot of configuration to adjust to a business case that is not eCommerce. It would be helpful if there was documentation explaining the values of errors esp. API errors with few examples because even if the values are different on each customer website, the users reading the documentation would be able to get a rough idea of what does it mean much better. Moreover, It becomes too technical to explain to non-technical /business people. Perhaps it would be good the definitions of errors to be more business friendly or UX friendly when someone reads them. Another suggestion would be to indicate if an error is exclusive to web or to mobile or to both. Finally, it would be nice if in Beta Labs we could have as many dimensions as we would like e.g more than two for a graph or a table. Review collected by and hosted on G2.com.

There are so many tools to help identify user flows, errors, and pain points. Also, our account managers and Analysts are super helpful. They go above and beyond to help our team. Review collected by and hosted on G2.com.

Waiting for new updates to come out so that I can use them to support my analysis. Although, it's very hard to find any dislikes about QM. I'm excited for what's to come in the next few months. Review collected by and hosted on G2.com.

As a UX Lead, I appreciate how quickly I can watch sessions and then locate issues to deep dive into. Review collected by and hosted on G2.com.

I don't dislike anything. There is a large learning curve and I can't always stay up on the changes and new features. Review collected by and hosted on G2.com.

The team is extremely responsive and helpful. The platform itself is useful for a whole range of teams internally, from marketing to CX to product and technology. Review collected by and hosted on G2.com.

The platform's UI has quite a few limitations, and often requires extra customization to get to the necessary data; it can be hard to gain adoption when the learning curve is so steep and the data isn't there. Review collected by and hosted on G2.com.

Quantum Metric is an incredible tool for research and analyzing the user experience data from start to finish.

First and foremost, the interface is incredibly user-friendly. We've been able to collaborate better with a variety of our stakeholders and they have also found it easy to navigate and use. The layout is intuitive and straightforward, allowing us to quickly access the data we need without any unnecessary complexity.

The level of detail provided by the software is also truly impressive. It allowed me to dive deep into user behavior and preferences, providing valuable insights that I could use to improve the user experience of my projects. I was able to track everything from user flow and navigation to interaction points and time spent on pages/sections. Review collected by and hosted on G2.com.

While I generally find Quantum Metric to be an excellent tool for analyzing user experience data, there is one thing that I find a bit disappointing - the lack of testing capability.

As someone who is constantly striving to improve the user experience, I believe that testing is a crucial component of the process. Being able to test different design elements and see how they impact user behavior is incredibly valuable. We do use Quantum to watch sessions back through integration efforts and this isn't really a big dislike it's more of a "this would be nice to have" Review collected by and hosted on G2.com.

The intuitive and ever-changing design that allows for great uses. Review collected by and hosted on G2.com.

That I didn't learn about it sooner! In reality, there is nothing that I can say I dislike about Quantum. Review collected by and hosted on G2.com.