Quantum Metric Reviews & Product Details

The flexibility of the tool, how easy you can search for data and then use the tool functionality to understand Review collected by and hosted on G2.com.

Can be confusing when you do or don't have a segment builder open Review collected by and hosted on G2.com.

How customizable it is to capture details about customer interactions on our web sites. Review collected by and hosted on G2.com.

How hard it is to integrate with our other tools and systems. Review collected by and hosted on G2.com.

QM is the Ferrari of digital analytics, complete with top notch staff who take time to understand your business to help you extract value. Although it's undoubtedly suited for Retailers with a conversion moment, publishers and subscription services and other industries can find value in usage tracking, investigative error detection, A/B design testing and compliance monitoring. There is nothing we haven't been able to build metrics for by way of designing 'events' to fire on design feature appearances or moments of interaction, and using advanced and detailed logic in Beta Dashboards to build customized numerators and denominators in highly specialized metrics based off of those events. Compared to other competitors, the logic and granularity of the things we are able to monitor and track is incomparable because of the level of customization the QM team can devote, their dedicated approach to understanding your business, and the logic available to track things on an individual, session, or page hit basis. I love the Visible app - being able to quickly see heatmaps and scroll depths from your site itself, and being able to see detailed journeys and funnels that you can customize not just based on URL visitation but any interaction moment you choose, including presence of error messages for example. Did I mention already that the QM staff are unparalleled? Cam in particular has been a wonderful proactive and invaluable asset in his knowledge of our company in designing the events we need to track new design features, and we appreciate proactive error and design suggestion improvements from Lake. Review collected by and hosted on G2.com.

For those that rely on digital analytics vendors for customer tracking and reporting purposes, I would like to see a Googlesheets integration so dashboards can be downloaded and deliverables built from them. For others, the dashboards and historical charted metrics are enough. QM permits analytics from a visitor, session or page hit basis but is based on a session model (where a session is a visit to your site, and times out after 30 mins of inactivity) which gives great frequency indications, but their upcoming work to make the visitor metrics more front and center will be welcome to our needs. I am also very excited about sequential eventing: being able to design metrics around not just those who did A, B and C, but those who did A followed by B followed by C which will be extremely helpful in getting us monitor and design digital frictionless journeys. I would recommend a dedicated member of staff to get the most out of your contract with QM. The learning curve can be steep to get to the level of self sufficiency, but the climb is worth it - you can literally measure anything you want. Review collected by and hosted on G2.com.

What I like best about Quantum Metric is the people. Among the ways I could describe how great they are, I'd like to highlight their problem solving skills. They're a "yes and" team. No matter the use case, the QM team develops solutions that deliver insights to the business. Review collected by and hosted on G2.com.

Among QM's opportunities, the tool could improve how it displays the interactions experience. The experience feels less exact or uniform than I'd want. But this is not a huge deal, because the same insights can be received through a different method. Review collected by and hosted on G2.com.

Quantum Metric doesn't require advanced training to begin getting information about what users are doing on my site. Review collected by and hosted on G2.com.

Segmentation and building reports are often less than intuitive and require more work than I would like. Integration with other analytics tools could be better. Review collected by and hosted on G2.com.

Product - The session replay and event capture helps us easily identify friction in the user's experience. By default, QM captures almost everything happening in the DOM and has pre-built events to identify user issues, meaning we don't have to test, retest, and hope to replicate a user issue. QM has helped us improve conversion rates on marketing LPs. QM allowed us to pinpoint specific customer login issues coming in through the call center when other analytics tools could only point us in a general problem area.

Support - We meet monthly with a three-person team from QM...our CSM, a product lead who helps us create reports and configure events, and our engineering lead who helps with some of the more technical issues. When we had internal barriers to ingesting clickstream data, our QM team went above and beyond to find a workaround. Our onboarding engineer helped us implement and configure QM very quickly and really helped smooth the learning curve. This isn't like many tools that leave you to wander online forums and tech docs looking for answers, though they do have a great online learning center and user community. Review collected by and hosted on G2.com.

No major complaints about the session replay portion of the tool but the out-of-the-box reports can be sparse at times and we initially had issues with some of QM's custom reporting interface. You could only combine certain dimensions and metrics and the custom reporting interface crashed a lot. We gave QM feedback about our initial pain points and they responded by fixing certain features and adding many more. The reporting portion still has a ways to go, but I was impressed by how the engineering team really engaged with our feedback and has fixed a number of user pain points. Review collected by and hosted on G2.com.

Accurate view on what the customer experienced. Very easy search events. 1 year's data log. Any console JS error will be captured. All the error events created are super helpful and more tracking events. We get instant help from the team on any clarifications. Especially @Cameron Couch - Appreciate all his help. Review collected by and hosted on G2.com.

Very few functionalities are slightly not do-able by newbies and it should be explained to them on how to build dashboards. One view for the visual metrics where we can apply a filter and see the drop-off point, grab session IDs for triage, journey/funnel details and how it got converted. Review collected by and hosted on G2.com.

Quantum Metric is a very powerful tool that takes the guesswork out of understanding the customer experience. It allows us to actually see what the customer experienced when looking into an issue, and also allows us to identify optimization opportunities. Review collected by and hosted on G2.com.

Areas for improvement is that it is not available in all of our customer flows and the PII blocking could get better so that we're only blocking words that are relevant to PII and not field descriptions or anything else that would allow us to understand the experience. Review collected by and hosted on G2.com.

I believe the replays are the most useful part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate! Review collected by and hosted on G2.com.

I think the thing that I dislike the most is that the opportunities assume too much. Although they are good directionally, they are overinflated in the $$ we will gain by "fixing" this issue. I find myself constantly having to remind the people who access those opportunities that they need to take them as directional only. I wish they would be a little more accurate in the $$ associated with them. Review collected by and hosted on G2.com.

Quantum empowers my team to have proof of customer friction, errors and experiences that are not working against requirements. Removing this from being a battle that delays stakeholders from taking actions. Being able to quickly move from validating an anecdotal issue to being able to size it to inform the business prioritization of it is priceless. Review collected by and hosted on G2.com.

There is a significant level of work required from a broad group of stakeholders to build out effective dashboards, as well as understand how the metrics and KPIs measure up against other standard company data sources and views. Also, having an ability to pull in other company metrics & experiences that happen post-digital interaction could really make the tool 10x a powerful and get higher engagement. Example for Comcast is NPS and Calls and Chats, post digital experiences. Review collected by and hosted on G2.com.