Quantum Metric Reviews & Product Details

Easy to access all the metrics and create new reports Review collected by and hosted on G2.com.

Sometimes get lost in the user interface Review collected by and hosted on G2.com.

Watching replays to see customer interaction. We had a situation where traffic was inflated due to prefetched marketing tactics. We were able to use QM to see if people actually landed on our websites vs viewing a prefetched version of our website. Review collected by and hosted on G2.com.

Would be awesome if replays didn't expire Review collected by and hosted on G2.com.

It's ability to conduct behavioral analysis. Errors, Events, and Replays provide a solid foundation to our analysis and great insight into what the customers are seeing. Review collected by and hosted on G2.com.

It's rigidity for Single Page Applications and our Android application. Loading data can be extremely slow. I also wish Journeys feature was a little easier to understand. Review collected by and hosted on G2.com.

In my role as Customer Experience Analyst and Complaints Handler, Quantum Metric allows me to experience the product through the eyes of the Customer and understand their experience in ways I would not be able to otherwise. Review collected by and hosted on G2.com.

Nothing. It is so user-friendly and easy to navigate Review collected by and hosted on G2.com.

The ability to have insight into how the customer is using our website and any friction points they are experiencing along the way. Review collected by and hosted on G2.com.

There are some areas that can't be uncovered that makes it somewhat difficult to then troubleshoot Review collected by and hosted on G2.com.

Ability to see a first hand experience of a user on the site. Review collected by and hosted on G2.com.

When trying to get a visual, it often does not load the full picture. Interactions could use improvement. I want to see a still screen, but it usually shows me a screen mid-movement -so a navigation bar might be blocking half the view of the page I want if the user happened to hover over it at some point. Review collected by and hosted on G2.com.

Everything. From session replays to metrics to setting performance alerts, to their new FelixAI assistant. Quantum Metrics is an everyday tool for our team. Quantum Metrics has clear visual dashboards and such an easy navigation throughout their platform. Review collected by and hosted on G2.com.

I honestly cannot think of anything, love everything about Quantum Metrics. Review collected by and hosted on G2.com.

it helps to understand user history and helps to debug the incidents Review collected by and hosted on G2.com.

sometime I have observed that two user session are linked together with the same application id Review collected by and hosted on G2.com.

the quality of the video that shows the step by step done in OPUS. Easy to go in and out of transactions. how to share the video and where to start the transaction. Review collected by and hosted on G2.com.

the timelines sometimes to line up and have to expand the search field to see the full video of transaction, not the end of the world. Review collected by and hosted on G2.com.

Customer support, tracking support, dashboard support, investigation support. Review collected by and hosted on G2.com.

Not enough time to leverage all the insights. Need a QM Researcher in-house :) Review collected by and hosted on G2.com.