Quantum Metric Reviews & Product Details

I like that I can setup Alerts to track failures for our new travel routes. I can pull the data to help resolve any issues during the booking journey. I also like the new Interaction feature. Review collected by and hosted on G2.com.

I dislike that when searching for a session replay and the customer was using the mobile app the sessions are either non viewable or I simply can not locate the reply in QM. Review collected by and hosted on G2.com.

Quantum Metric has helped me to understand how users are interacting with our site. It helps me to visualize how certain changes to our site may impact our customers. Review collected by and hosted on G2.com.

Quantum Metric has a large amount of data at it's disposle. It can be difficult to know where to dig in first. Review collected by and hosted on G2.com.

The event tracking integration we have with Adobe is a game-changer. Everything we need to fully utilize QM was set up in a flash. Review collected by and hosted on G2.com.

It takes time to learn the tool, but to be fair that goes for almost every (new) tool. With QM we found that some team members had trouble getting started and integrating it into their weekly workflow, but after creating dashboards we lowered the barrier of entry. Review collected by and hosted on G2.com.

QM is user friendly and great for analyzing customer experience/behavior. Review collected by and hosted on G2.com.

So far, it's been helpful and looking into customer sessions, and have not found any dislike yet. Review collected by and hosted on G2.com.

I'm able to hear about an issue and either recreate it or pull up the reported replay and observe exactly what the issue is. Once discovered, leverage QM to quantify the issue for prioritization. Review collected by and hosted on G2.com.

nothing comes to mind. only typing in this field because i have to Review collected by and hosted on G2.com.

How intuitive the segment creation is, and the ability to watch users sessions. Review collected by and hosted on G2.com.

It can run really slow from time to time. Review collected by and hosted on G2.com.

• Gaining insights into customer engagement with our new features, such as assessing the impact of introducing 'Buy Now' capability on search.

• Identifying customer pain points; for instance, we discovered 'Out of Stock' errors through QM analysis of 'Buy Now' clicks.

• Clarifying ambiguous customer feedback from Medallia by directly observing user sessions.

• Quantifying the scope of customer issues, and assessing their impact on conversion rates and revenue potential.

The support from Kayla has been exceptional, during office hours and beyond, enabling me to harness many capabilities of the QM tool for better decision-making and driving business and customer outcomes. Review collected by and hosted on G2.com.

* In some cases, software glitches result in not capturing certain user interaction on the site. Review collected by and hosted on G2.com.

I like being able to filter by error type Review collected by and hosted on G2.com.

Information can be dense. I'm still figuring out the easiest ways to find specific cases and synthesize information. Review collected by and hosted on G2.com.

Product is not too technical. Anyone with a little bit of technical knowhow and understanding of data can set up the right reports, but if you want to get into complex data, you will need help. Review collected by and hosted on G2.com.

Reports are not intuitive. Set up requires too much effort to build and validate the data Review collected by and hosted on G2.com.

Every detail that helps to understand the user journey was captured in the QM. And it's very helpful for analyzing issues and coordinating with users for a better understanding of the given problem. Review collected by and hosted on G2.com.

There are still a few issues where not all events are being tracked, and additional code logic is needed to capture all particular details. Future versions might address these issues. Review collected by and hosted on G2.com.