--- title: Quantum Metric Reviews meta_title: 'Quantum Metric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 276 reviews by the users' company size, role or industry to find out how Quantum Metric works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 276 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Quantum Metric Reviews **Vendor:** Quantum Metric **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 276 ## About Quantum Metric Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. ## Quantum Metric Pros & Cons **What users like:** - Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions. (14 reviews) - Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior. (12 reviews) - Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis. (10 reviews) - Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience. (8 reviews) - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience. (6 reviews) - Users appreciate how **Quantum Metric simplifies bug detection** , enabling quick identification of issues and enhancing overall UX analysis. (6 reviews) - User Behavior Tracking (6 reviews) - Users value the **insights into user behavior** provided by Quantum Metric, enhancing their ability to understand and improve interactions. (6 reviews) - Data Visualization (5 reviews) - Intuitive (5 reviews) **What users dislike:** - Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content. (8 reviews) - Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding. (7 reviews) - Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively. (6 reviews) - Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions. (6 reviews) - Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions. (5 reviews) - Navigation Difficulty (4 reviews) - Playback Issues (4 reviews) - Users face challenges with **session issues** in Quantum Metric, limiting their ability to effectively track and troubleshoot sessions. (4 reviews) - Users report significant **data inaccuracy** issues, leading to confusion and wasted time during analysis and alerts. (3 reviews) - Delays (3 reviews) ## Quantum Metric Reviews ### 1. Very good tool to capture user experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan V. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Quantum Metric?** The way it records the user actions and metrics about the what goes well and what is not going well **What do you dislike about Quantum Metric?** Not having more details reports about the data to show different aspects **Recommendations to others considering Quantum Metric:** It is really good tool to to capture the user expereicnes at the digital side. You can really see that how the actual users are responding to your changes and how the application is being used. **What problems is Quantum Metric solving and how is that benefiting you?** We are using QM for capturing the user exeperiences and issues, and trying to see how users are using the application ### 2. Product Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Quantum Metric?** I love the level of insight and industry knowledge they bring to the table. The time to respond and quality of support are also noteworthy. **What do you dislike about Quantum Metric?** Artificial injection of data into the QM tool would be an awesome feature to have available (esspecially for companies that prefer to own their own data... **What problems is Quantum Metric solving and how is that benefiting you?** The session replay capability allows our data consumers to derive insights quicker and easier than trying to leverage resourcing and talent to dig through data. ### 3. Everyone has been extremely helpful and thorough in the onboarding and training of our team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Quantum Metric?** QM has been very thorough and hands on in their training. We are well taken care of! **What do you dislike about Quantum Metric?** The site is pretty complex even w/in person trainings it's a lot to get through and means a lot of time needs to be spent to get familiar with the tool. **What problems is Quantum Metric solving and how is that benefiting you?** Having an automated way to track performance as well playback sessions for users are things we never had before. ### 4. Quantum Metric helps us drive customer-centric change **Rating:** 5.0/5.0 stars **Reviewed by:** Drew F. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Quantum Metric?** From a technology standpoint, the integrations across Qualtrics and BigQuery ensure we always have robust data available for analysis. Linking directly to session replays mean we can not only look at quantitative analysis but actually review the pain points on our digital properties. We prioritize investigations based on our NPS. From a partner standpoint, the team at Quantum Metric are great. They continuously deliver training to our stakeholders to drive adoption of the platform, they seek constructive feedback from our teams, and they want to partner in PR and conferences. It makes it very easy to collaborate with them and build an embedded analytics technology in our organization. **What do you dislike about Quantum Metric?** Any feature which we have felt was missing has been added to their product backlog and implemented in a timely manner. This has reduced any downsides or dislikes on our side effectively to 0. As the tech continues to evolve, we look forward to working with them more on their roadmap. **What problems is Quantum Metric solving and how is that benefiting you?** We use Quantum Metric to investigate and boost our conversion and customer satisfaction metrics. We find the mix of quant and qual data makes it easy to prioritize new experiments and enhancements on-site. Our goal is to open up this level of data across the business and find new use cases throughout our customer journeys on (and off) site. We are also using Heatmaps and Session Replays to inform our merchandising and layout decisions, with a goal of delivering the best products for our individual customers located in the hottest spots of our websites. ### 5. Great service, even better support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Quantum Metric?** The support team has been incredible to work with. We received a detailed kickoff prior to our start, quick turnaround, and will receive numerous training sessions to ensure we receive the best out of the service. **What do you dislike about Quantum Metric?** I do not have any downside to Quantum Metric. **What problems is Quantum Metric solving and how is that benefiting you?** Enabling the tool will allow our team to optimize defect identifcation, and prioritize and improve the customer experience. ### 6. Not just a platform, a true partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Somer P. | Digital Web Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Quantum Metric?** Quantum Metric is extremely helpful when it comes to troubleshooting and providing data to help teams' prioritize issues that arise. The platform continues to improve and add new features regularly. The session replays are critical to all of our CX, Marketing and DevOps teams. Our teams also frequently utilize the segment builder as you can get very detailed and granular in your segmentation/audience targeting. They do a great job of showing us what the primary ROI driving Opportunities are by providing a view that lists the opportunities (whether they may be errors or events, etc.) that are happening and how much impact you will gain from addressing each one. They also have the best team to support you, making sure that Quantum has made you aware of anything they may see in the account as an issue. **What do you dislike about Quantum Metric?** The interactions and heatmaps portion can be a bit glitchy. Often have to re-set to use if needing to look at multiple URLs. **What problems is Quantum Metric solving and how is that benefiting you?** We use Quantum Metric to monitor site deployments, ensuring any new updates or changes don't impact our peak hours. We also use QM to do customer journey research to help optimize the website by identifying and understanding "frustration" triggers that aren't available in any other tool. We also use the session replays to de-bug and troubleshoot any issues that arise. ### 7. Quantum Metric enable quick insights with minimum development effort **Rating:** 5.0/5.0 stars **Reviewed by:** 📊Sandra T. | Site Experience & Strategy Analytics Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Quantum Metric?** The out of the box css selectors to measure impressions have really helped with AB test analysis when tracking in a more persistent tool was not possible. Replaying your own session with their plugin is a game-changer. It lets you see everything available to you in Quantum Metric to analyze, events firing, css selectors clicked, etc.. Heatmaps and the possibility to change the screenshot based on specific events or characteristics of the session are very helpful **What do you dislike about Quantum Metric?** The Interactions section can have temporary malfunctions, often needs to be reset. Replays are only kept for 30 days unless someone has previously viewed them, and this also seems to affect the rest of the Interactions section. **What problems is Quantum Metric solving and how is that benefiting you?** Value contribution is always hard to get with any other measurement tool. With Quantum Metric, this is very easy to set up. ### 8. Helpful digital analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Quantum Metric?** Good support from QM team. Wide range of digital analytics features such as: seeing what customers are doing, identifying issues and opportunities, and analyzing customer behavior. Has helped to identify and resolve many customer experience concerns. **What do you dislike about Quantum Metric?** Can take a lot of time to segment and identify specific insights. Takes a fair amount of time to develop QM expertise. **What problems is Quantum Metric solving and how is that benefiting you?** Customer experience struggles, optimizing UX, merchandising opportunities, operations issues, etc ### 9. Literally places you in the customer's shoes **Rating:** 5.0/5.0 stars **Reviewed by:** Austin P. | Supervisor, Member Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Quantum Metric?** It helps me take member feedback and see it in action. Removes noise from poor descriptions of experience and helps me understand customer perception of things that employees can see as intuitive. **What do you dislike about Quantum Metric?** While the visibility it provides is amazing from a customer support perspective, it is still not 100%, and there can be some gaps, but so far, they seem reasonable considering the world of privacy. There also seems to be an occasional issue with how some replays appear due to formatting issues but I tend to adjust. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric is helping separate fact from fiction in bug reports. So many times, we have found details left out by customers that quickly explained an adverse experience. It also helps our general support team get to details quicker than having to wait for follow up surveys from customers on negative experiences. ### 10. QM helps you see the customer experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Quantum Metric?** Using the playback to tell the customer story. **What do you dislike about Quantum Metric?** Sometimes it doesn't capture every session so it's not 100% that you're always going to be able to find what you're looking for. **What problems is Quantum Metric solving and how is that benefiting you?** Finding insights into the customer's experience so that we can use that to improve our systems. It helps us show the experience which tends to carry more weight than if we just spoke to it ourselves. ### 11. Insights into customer behaviors are effortless when using QM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Quantum Metric?** Quantum shines in its ability to avoid looking at the big picture but instead focus on individual segments within. Indeed, the core of its functionality, 'segment builder,' allows any user to enter specific, detailed search parameters and see where the data takes you. Results can be illustrated in many ways; results are so precise that it doesn't take long to communicate concerns throughout the group quickly. A brief consultation is all it takes, without the need to schedule lengthy, time-consuming meetings. **What do you dislike about Quantum Metric?** While analysts thrive on the data uncovered during the use of QM, not all analysts have a background in development as well. Because QM fits across so many industries, it doesn't contain every attribute from every company it supports. This gap means that custom tracking items need to be built, and this requires the knowledge and use of a developer. Unless the analyst has that additional background, there is a delay in surfacing necessary insights until those custom items are created and released. **What problems is Quantum Metric solving and how is that benefiting you?** Using QM has surfaced multiple insights across each of our internal application teams. Analyzing customer behavior has influenced the design of various portions of our website, including placement, color, and accessibility of call-to-action buttons, tooltips, and other items customers might interact with. Pieces of our design toolkit were adjusted when it was shown that the original requirements were causing more frustration than realized. ### 12. QM is an excellent tool for understanding issues that customers might run into. **Rating:** 5.0/5.0 stars **Reviewed by:** Farhaan F. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** I like the ability to see the exact interaction that the customer had before they faced an issue. Also the ability to see the exact API response is a game changer. Also ability to find other customers facing a similar issue is great. **What do you dislike about Quantum Metric?** Some of the UI does not render correctly. **What problems is Quantum Metric solving and how is that benefiting you?** Fixing bugs, and optimizing performance for pages that are slow to render. ### 13. See your digital actives with your client' eyes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Quantum Metric?** been able to have under control the final user experience **What do you dislike about Quantum Metric?** The stability of service and the dashboarding tool **What problems is Quantum Metric solving and how is that benefiting you?** Now we have full visibility, in terms of cuantity and conversión degradation, of every single error ours clients face. Than helps us to priorize the task in our backlog. **Official Response from Brynna Macleay:** > We agree with you that Dashboards needs an update and our product team has been hard at work on Dashboards v3. We are actually working on totally refreshing our dashboarding system. You can check out the new features as they are rolled out under the Beta Labs section of your side nav. Looking forward to your feedback! ### 14. Best Debugging tool every found for revenue improvements **Rating:** 5.0/5.0 stars **Reviewed by:** vamshi s. | Technical manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Quantum Metric?** - Definitely helps the developer to ger exact route cause with what the user has actually done - provide insights based on browser/device/machine used - Alarm us with the emails if any issue happens - Give amazing opportunities insight to increase revenue and look at website all together newly - Give a detailed error description of what the user observes in the website so that we can correct and make it an appropriate use case - provide detailed logistics based on page / module / site wide - it gives so much detailed information with small things/improvements, we can correct and make revenue increase very high and see the impact post fixes as well (mainly for maintenance of website ). **What do you dislike about Quantum Metric?** - Nothing much as I am aware of - javascript console error can be more user-friendly if possible and provide more details. (it's kind of very low priority I can rate it as ) **Recommendations to others considering Quantum Metric:** - If you want to make your site the best in less time please use a quantum tool (mainly for maintainer guys ) - it give so much detailed information with small things only we can make revenue increase very high and see the impact post fixes as well. **What problems is Quantum Metric solving and how is that benefiting you?** - Give amazing opportunities insight to increase revenue and look at website all together newly in mobile and desktop separately - Alarm us with the emails if any issue happens on the website and act fastly - provide insights based on browser/device/machine used and provide best customer service ### 15. Game-changer tool to understand Site engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Sofian A. | Lead Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** Seeing interactions and clicks on specific sections of our site pages, as well as replaying customers's sessions on site to identify issues **What do you dislike about Quantum Metric?** It can be confusing to create cards based on hit and sessions, I'm not sure I always understand which ones to use when building a dashboard. Also, interactions from more than a month ago can be lost **What problems is Quantum Metric solving and how is that benefiting you?** - Which sections of the page are receiving the most engagement, and therefore should we elevate them? - Leverage the Optimizely variants to compare control and test behaviors to complement our analyses - Build customer funnels ### 16. Great Partner for Customer Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Quantum Metric?** Quantum Metric has been a great partner for our customer analysis. They have worked with us to add coverage, statistics and dashboards. It has been a great tool for unlocking insights and has helped lead to many improvements for our customers. **What do you dislike about Quantum Metric?** There are some things that I want to do with the software isn't that aren't there yet but they have taken our feedback and are working on the improvements. **What problems is Quantum Metric solving and how is that benefiting you?** Viewing client's sessions in single and aggregate and getting statistics on those sessions. This has lead to the identification of several issues and areas of improvement. ### 17. Analyzing user session is just amazing with quantum metric tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeet D. | C, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** User replay and network performance tab to analyze user requests and response **What do you dislike about Quantum Metric?** Downloading Reports of user sessions and dashboards **What problems is Quantum Metric solving and how is that benefiting you?** Fetching bad customer experience of e-commerce website and deep diving into root cause analysis. Below benefits i can re-call - 1. Event creation 2. Dashboard creation 3. Alerting critical down time 4. Error categorization ### 18. It is very useful triage tool to view the journey of customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Javeria F. | T, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Quantum Metric?** Step by step interactions captured , easing to triage . User friendly **What do you dislike about Quantum Metric?** Few sessions are not completely logged for our project . That needs to be added in . **What problems is Quantum Metric solving and how is that benefiting you?** Our Application triaging. To find the exact page and cause of the error occurred to the customer . ### 19. User friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sathiyapriya M. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Quantum Metric?** Tracking the flow of the end customer journey **What do you dislike about Quantum Metric?** Watching the user activities takes longtime **Recommendations to others considering Quantum Metric:** Yes would recommend **What problems is Quantum Metric solving and how is that benefiting you?** We can capture the customer experience on the website, and the problem they are facing during their journey is captured appropriately. ### 20. Quantum Metric helps ensure that our customers have the best possible experience on Daz3d.com. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohican L. | VP Data and Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Quantum Metric?** QM helps us see in real-time how our customers are using our website. It surfaces bugs and poor user experiences that aren't showing up in logs and other places. **What do you dislike about Quantum Metric?** The tool is very powerful and customizable. Expect some initial investment in training as well taking the time to ensure the configuration is customized for your website. It's worth the time and effort. **What problems is Quantum Metric solving and how is that benefiting you?** We recently migrated to a new website platform and are using Quantum Metric to find user experience issues, bugs, and poor performing sections on our website. Because we are using QM, we were able to see that the search experience on our mobile website was not great. We are working on improving that experience. ### 21. Use Quantum for user issues **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul V. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** session replay for user and it's wait time on each page **What do you dislike about Quantum Metric?** it's slow and I am unable to see rest services requests and response **What problems is Quantum Metric solving and how is that benefiting you?** able to see session replay which help us to identify browser or device specific issues ### 22. Infinite possibilities to check and improve the product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Quantum Metric?** Being able to see the user session thanks to the replayer Funnel and segmentation **What do you dislike about Quantum Metric?** too many things showing on the tool probably most of them are not necessary for our needs **What problems is Quantum Metric solving and how is that benefiting you?** Being able to replay the user session to get closer to the reality experienced by the user is great. Looking forward to using Quantum ### 23. A wonderful platform that allows you to solve issues and improve the user experience with ease. **Rating:** 4.5/5.0 stars **Reviewed by:** Nichole P. | Sr. Manager, Consumer Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Quantum Metric?** Being able to search the end consumer session replay. Utilizing dashboards to monitor the health of user interfaces and experience. **What do you dislike about Quantum Metric?** Searching errors by payment type can be difficult. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum allows my department to resolve shopping issues quickly. ### 24. Modern and relevant Enterprise-Class software **Rating:** 4.5/5.0 stars **Reviewed by:** Ted S. | Regional Vice President Solutions Consulting, NA & LATAM, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2020 **What do you like best about Quantum Metric?** QM’s reputation with Fortune 1000 companies is excellent, and validates the ease of integration, positive return on investment within a reasonable timeframe, and the advanced skillset of its deployment and Bizdev teams. **What do you dislike about Quantum Metric?** I think opportunities for expanded capabilities in personalization should be explored in the near term to further assist customers seeking to establish QM’s scope within their strategic plans. **What problems is Quantum Metric solving and how is that benefiting you?** Customer sentiment analysis and detection in real time, paired with an automated data supply chain to activate digital marketing technologies. ### 25. Invaluable partnership for keeping us on top of the consumer journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Quantum Metric?** Having access to an intuitive tool with functional, readable dashboards/reporting functions, and the support of an informed, responsive and personable customer success team. **What do you dislike about Quantum Metric?** In all honesty, nothing comes to mind to dislike about the partnership or product to date. The only 'negative' is the sheer volume of time you can spend on the platform gaining insights; you really need to have the resources planned to utlise the vast potential of the data captured. **What problems is Quantum Metric solving and how is that benefiting you?** We are able to gain real-time examples of stumbling points in the customer journey with far more granularity than we ever could before. Investigation time has dropped significantly, freeing our team to focus on looking towards the improvements we can make rather than what needs to be fixed. ### 26. Customer Support is #1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Quantum Metric?** Best-in-class account support. Very responsive and excellent trainers. **What do you dislike about Quantum Metric?** There is a learning curve for users, as with any tool similar to this. Users get what they put in (time). **What problems is Quantum Metric solving and how is that benefiting you?** User experience - contextualizing the VoC ### 27. Great tool to debug customer issues and journey **Rating:** 5.0/5.0 stars **Reviewed by:** Meet P. | S, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Quantum Metric?** The replay of the customer journey helps debug the issues so quickly and effortlessly that this has become my primary tool whenever I'm debugging the production issues. **What do you dislike about Quantum Metric?** Sometimes it's hard to find sessions with certain keys while using a different key finds the replay. It could be a data issue, but sometimes it's inconsistent. **What problems is Quantum Metric solving and how is that benefiting you?** Viewing the customer journey helps understand what issue they faced. Being a frontend dev, this is a beneficial tool when debugging prod issues. ### 28. Very user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | líder de proyecto, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** To be able to validate user activity and strengthen the analysis of the cases reported by them. **What do you dislike about Quantum Metric?** The amount of memory it consumes on the computer **Recommendations to others considering Quantum Metric:** Ideal for detecting issues not traceable in logs, such as intermittencies in your app. **What problems is Quantum Metric solving and how is that benefiting you?** More effective analysis in clarifications ### 29. Huge value add **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** The tool provides access to detail that otherwise would be impossible to retrieve. **What do you dislike about Quantum Metric?** The current historical view only allows for 60 days. **What problems is Quantum Metric solving and how is that benefiting you?** The benefits are the ability to review activity end users experienced when using certain programs. That visual confirmation eliminates any subjective assessments. ### 30. Great tool and great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** QM gave us great access to our data out of the box. The team has been great at supporting and creating custom metrics and reports as well. **What do you dislike about Quantum Metric?** There is nothing to dislike about Quantum Metric. **What problems is Quantum Metric solving and how is that benefiting you?** Understanding how users use and navigate through our site. ### 31. Great insights and perfect view of my user base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Quantum Metric?** The ease with which I can filter down to users that match what I'm trying to look for. The segmenting capabilities and ability to EASILY share found sessions is incredible. **What do you dislike about Quantum Metric?** Coming from an IT perspective, the value here was immediate and obvious to me. The ability for me to make that value obvious to my Product Owner peers has been more difficult. This is less about the product and more about getting a sales pitch of sorts to lock in their interest. **What problems is Quantum Metric solving and how is that benefiting you?** Our initial focus has been and continues to be in seeing issues our users face as opposed to their description of it. This has enabled us to really address them and work to resolution. ### 32. Extremely helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** I love being able to watch user sessions. **What do you dislike about Quantum Metric?** There is occasionally some latency in the tool. **What problems is Quantum Metric solving and how is that benefiting you?** We are finding issues based on trends and also elaborating on issue details and quantifying issue instances. ### 33. QM allows me to investigate application issues including frequency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** A quick investigation of application issues. **What do you dislike about Quantum Metric?** There is nothing that I do not like. All is good. **Recommendations to others considering Quantum Metric:** N/A **What problems is Quantum Metric solving and how is that benefiting you?** Error frequency and ability to watch the agent interaction live. ### 34. Quantum Metric review and use **Rating:** 4.5/5.0 stars **Reviewed by:** Derek T. | IT App support analyst and Elite Services member, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Quantum Metric?** I believe the best part is the replay and how it captures all of the sessions in question **What do you dislike about Quantum Metric?** that there are some things that it captures but doesn't allow you to see fully **Recommendations to others considering Quantum Metric:** Ask questions and also ask what ways Quantum Metric can make it for your organization. **What problems is Quantum Metric solving and how is that benefiting you?** Solving issues that members have with sponsor and enrollees and missed opportunity ### 35. Immediately became a "can't live without it" tool enterprise wide. **Rating:** 5.0/5.0 stars **Reviewed by:** Pete Z. | SVP, Marketing, Ecommerce & Digital, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Quantum Metric?** Fast, customizable insights and reporting, plus their product team never rests and it's ever improving. **What do you dislike about Quantum Metric?** Would like a cleaner mobile UI for checking things on the run **What problems is Quantum Metric solving and how is that benefiting you?** Identifying the why behind funnel leaks, customer struggles, UI/ UX and development issues, Customer care ease of assistance, dev trouble shooting and rapid issue reproduction. I could keep going... ### 36. Amazing product - great tool to monitor user session and understand user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Quantum Metric?** Their feature-rich web portal lets us monitor the network API calls, console log errors & warnings, etc., which helps with customer support. The portal offers insights into the volume of visitors & conversions that occur and drills down into every user transaction. One can utilize dashboards to learn more about how to improve the application and discover the most common issues faced by customers that are blocking conversions along with the devices they used to browse the application. **What do you dislike about Quantum Metric?** While it is possible to view the user session, one must know how to search and locate the user session. There were instances when we couldn't identify a user session, but that is quite rare. **What problems is Quantum Metric solving and how is that benefiting you?** Customer support is the primary purpose we use Quantum Metrics. ### 37. A highly valued behavior analysis and performance tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** I love the interface, as a multiplatform team, this is my favorite tool to use to analyze information, understand the customer experience and quickly identify issues. **What do you dislike about Quantum Metric?** The masking can be problematic from time to time BUT the team is great at reviewing this and making available what is needed. **What problems is Quantum Metric solving and how is that benefiting you?** Defects and behavior inadequacies. ### 38. Sr. Business Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | SR. Software Engineer., Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Quantum Metric?** Love the application. The support we receive is outstanding. **What do you dislike about Quantum Metric?** Wish we had more options than Google Big Query. **What problems is Quantum Metric solving and how is that benefiting you?** We are solving customer friction and fixing the issues. ### 39. Quantum Metric gilad review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2022 **What do you like best about Quantum Metric?** I like how QM presents its data, the real-time recording is awesome to understanding real user problems **What do you dislike about Quantum Metric?** there are times that the real time recording doesnt work smoothly. **What problems is Quantum Metric solving and how is that benefiting you?** a real time issues that comes from production in mobile application ### 40. Quantum Metric **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Quantum Metric?** It's an easy playback system to use - almost look at it on a daily basis. **What do you dislike about Quantum Metric?** I don't like that you can only pullback data for less than 60 days - it should be at least 6 months worth so we can see what transpired on customer interactions. **What problems is Quantum Metric solving and how is that benefiting you?** Looking at transactions that aren't flowing correctly or seeing if reps are getting screens that they are supposed to ### 41. Game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Quantum Metric?** Quantum Metric has been a game-changer. It is a powerful tool for analytics and defect reporting, but it has been extremely beneficial from a training development standpoint. We can see exactly what the customer is experiencing and use that information in our training. **What do you dislike about Quantum Metric?** Nothing comes to mind at this time. The team is very active in working with us to meet our needs. **What problems is Quantum Metric solving and how is that benefiting you?** From a training development standpoint, which is my world, seeing actual customer sessions is much better than working with test accounts in a test environment. What we can see is what the customers are experiencing, so our students benefit greatly. ### 42. It's the best thing out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Quantum Metric?** The platform is extremely user friendly. **What do you dislike about Quantum Metric?** I do not have any dislikes. However, mobile accessibility could improve. **Recommendations to others considering Quantum Metric:** This is an ideal tool for identifying and optimizing customer journeys. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum metrics enable me to analyze my site and see actual user behaviors. I realize the benefit of real-time analysis by correcting barriers that may disrupt revenue. ### 43. Review as day to day Solution architect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Quantum Metric?** Analysis and query for customer journey and solving the problems. **What do you dislike about Quantum Metric?** Nothing in specific that i can mention here. **What problems is Quantum Metric solving and how is that benefiting you?** Solving day to day customer problems ### 44. QM saved us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Quantum Metric?** I like the real-time data and ease of use. The ability to gather data to present to any part of the company. Training this out to the other parts of the customer service team has been great and easy. Agents are currently using it to help in escalations and also to understand customer vernacular in comparison to ours. It has been a pleasure working with Dishon, Ashley, and Tucker to get our initiatives off the ground to help customer service. **What do you dislike about Quantum Metric?** Sometimes searching for things takes a while. **Recommendations to others considering Quantum Metric:** It will make your life simpler since everything is as close to real-time as possible. Keep in mind the customer doesn't always describe their issue as well as we need it to be described so being able to see it is super helpful. **What problems is Quantum Metric solving and how is that benefiting you?** Customer issues and potential predicting issues ### 45. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Quantum Metric?** Quantum lets you not only do large-scale analytics but also replay specific customer sessions, which changed the game for us. Couldn't do analytics without it. **What do you dislike about Quantum Metric?** Would like documentation on the products, such as how the heat maps and other interaction tools work. **What problems is Quantum Metric solving and how is that benefiting you?** We run A/B tests and Quantum helps us see the experience the customer's getting, assess what's successful and why something is not. ### 46. Save time, serve my customer best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Quantum Metric?** The necessary data was captured nice and well **What do you dislike about Quantum Metric?** Quantum metrics is a little bit slow, maybe because of the huge volume of data **What problems is Quantum Metric solving and how is that benefiting you?** Customer issues, and now we have more satisfyed customers ### 47. Evolving product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Quantum Metric?** Clean, clear presentation of data with sophisticated ways of slicing it. The level of detail within QM is surprising & insightful. **What do you dislike about Quantum Metric?** Some features aren't as robust as you might like, but QM is doing a good job of improving these areas. **What problems is Quantum Metric solving and how is that benefiting you?** We use QM to better understand our website's performance. Check out session replays if you're thinking about QM. ### 48. First steps with Quantum Metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Quantum Metric?** The support to date with our integration with QM has been really good, the product is easy to use. **What do you dislike about Quantum Metric?** There are a couple of items that I would like customisable such as the titles of the search parameters **What problems is Quantum Metric solving and how is that benefiting you?** We are looking at waiting times for service, log in issues and many other site metrics ### 49. Good tool for viewing user session play backs, but which there was better documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Quantum Metric?** Session playbacks do a good job of showing what the user experienced. **What do you dislike about Quantum Metric?** Documentation about creating events is lacking. There does not seem to be documentation other than what is available in the training courses. **What problems is Quantum Metric solving and how is that benefiting you?** Use mainly for troubleshooting user sessions. ### 50. Has been a great help on certain cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Quantum Metric?** Ability to save a playback when reviewing transactions **What do you dislike about Quantum Metric?** Only 60 days kept initially. many times data needed is past 60 days **What problems is Quantum Metric solving and how is that benefiting you?** Finding proof or employee engagement in illicit activities ## Quantum Metric Discussions - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) - [next big things for the Website users](https://www.g2.com/discussions/next-big-things-for-the-website-users) - 1 upvote - [View Quantum Metric pricing details and edition comparison](https://www.g2.com/products/quantum-metric/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A05%3A00+-0500&secure%5Bsession_id%5D=421a7dc4-ee33-45a4-bcf4-6de42c8529b1&secure%5Btoken%5D=ba0d7e81f4f089cb0c3e0be3331b4a3e8e01cc428dee2254b55bdbb2874ade85&format=llm_user) ## Quantum Metric Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) ## Quantum Metric Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Quantum Metric Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews)