Quantum Metric Reviews & Product Details

Quantum Metric truly allows us to identify what went wrong, rather than just guessing based on logs. It has also been extremely useful in uncovering UX issues and making our analytics more statistically meaningful. Thanks to Quantum Metric, we have been able to better prioritize improvements to our UX and product overall. Review collected by and hosted on G2.com.

It's challenging for beginners to get started with QM. Watching replays can be quite time-consuming. Additionally, I occasionally had trouble locating a user session using the basket ID, even though searching by IP worked without any issues. Review collected by and hosted on G2.com.

It captures a detailed level of error and device information, especially when it comes to performance. Review collected by and hosted on G2.com.

Data about a specific company is secured, so we need the captured data statistics in order to transfer them to our internal data lake. Review collected by and hosted on G2.com.

It is very customisable, you can go into lots of depth and analysis Review collected by and hosted on G2.com.

It can be quite fiddly to get something simple like a heatmap from the Tool. Sharing segments could be easier too Review collected by and hosted on G2.com.

The tool is very interconnected. It is really easy to take an insight and reverse or forward engineer it to a much larger discovery Review collected by and hosted on G2.com.

Sometimes the UI is a bit overwhelming due to the amount of tools and parameters - this could be improved Review collected by and hosted on G2.com.

I really appreciate how Quantum Metric makes it easier to find bugs. It didn't take long for Quantum Metric to point out a bug that was costing us a lot of money, and we were able to identify the issue quickly. Also, I find the Felix AI feature very useful. I don't have time to watch 500 sessions daily, so I use Felix AI to save time by summarizing training videos and large reports for me. Review collected by and hosted on G2.com.

I found the UI to be kind of dense. It took me time to understand Quantum Metric, so maybe if the UI can be a little more user-friendly. Review collected by and hosted on G2.com.

What I like best about Quantum Metric is how it lets me quickly see exactly where users are having trouble on our site or app, thanks to its session replays and clear insights. It’s easy to use, helps teams work together, and makes it simple to spot and fix problems fast. Review collected by and hosted on G2.com.

N/A - great tool! I absolutely love it, no notes! Review collected by and hosted on G2.com.

When we have internal clients submit issues, Quantum Metric makes it so easy to go in and replay the session so we can see exactly when and where the problem occurred - before QM, it would be a lot of guess work. Review collected by and hosted on G2.com.

Sometimes it can be difficult to find a specific replay, but with our funnels it is getting easier. Review collected by and hosted on G2.com.

From the very first time I saw Quantum Metrics, It had instantly transformed my mindset and then my capabilities and therefore the way I approached my daily work. It has enhanced and elevated my productivity to such an extent that I can't remember how my work day operated before I integrated it into my processes and practices. The platform provides me precise, actionable insights, allowing me to diagnose issues with far greater speed, accuracy, and precision than I could ever imagine, Without the need of triaging to other teams for analysis or route cause validation, I have the answers at the click of a button, meaning I have the solution and fix instantaneously, from analysing the data myself. If more people adopted QM as a standard application process, then they would undoubtedly share and personally feel the significance and impact it can have on their work as an individual, and as a Team, and a business, To help shape and shift their IT landscape as a whole. Everyone wants a magical solution, or secret weapon and this is mine. It’s the tool that for me that transforms challenges into opportunities. System Issues into easy identifiable potential fixes. Alerts into real time actionable preventions and so much more. Quantum Metrics is the future, and I’m proud to say I’m part of that journey. Review collected by and hosted on G2.com.

There is nothing that I dislike about QM Review collected by and hosted on G2.com.

QM gathers data that not all other tools can capture. Additionally, it focuses on insights around the unique data collected because of the potential improvements by reviewing and actioning these learnings. We have a lot of great data but the behavioral view of the data provides insights we would not have seen anywhere else. Review collected by and hosted on G2.com.

My only dislike is that there is a bit of a learning curve to fully optimize use of the tool. I'd love to have been a super user from day one! Review collected by and hosted on G2.com.

The almost real time replays. We have never been able to capture insight almost as soon as it happens. Review collected by and hosted on G2.com.

Sometimes when replays aren't available although within 30 days. Review collected by and hosted on G2.com.