Quantum Metric Reviews & Product Details

Integration of the app into the mobile app was smooth. lots of support from QM engineers helps Review collected by and hosted on G2.com.

New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a wrapper around the "QuantumComponent" which affects the styles of our own components by having this wrapper around, ideally it would be an empty fragment or allow an override in some form. Review collected by and hosted on G2.com.

It is very easy to integrate and provides very good insights on customer behavior and friction points on the e-commerce site. The playback option is very useful to see clearly what analytics numbers tell you. Review collected by and hosted on G2.com.

Maybe it is quite expensive. You need to build strong use cases to justify the investment. Also, it requires to be on top of it so it does not get to be just another tool in your stack Review collected by and hosted on G2.com.

The ability to replay user sessions for the purpose of debugging! Combining custom events along with a UI replay helps speed up the debugging process big time. Review collected by and hosted on G2.com.

The replays are sometimes a bit slow or take some time to buffer. Also, the images and assets included in the replay sometimes do not load. Review collected by and hosted on G2.com.

I love being able to review sessions and see rage clicks and where the consumer clicks on a page Review collected by and hosted on G2.com.

currently the only downside is that we don't have it in all of the digital spaces yet. Review collected by and hosted on G2.com.

Easy to navigate and intuitive site, access to data that was previously not available. Review collected by and hosted on G2.com.

Takes some time to get to custom events working as expected, but the team is very helpful in this aspect. Review collected by and hosted on G2.com.

The ease of use. It is very easy to learn how to query. Review collected by and hosted on G2.com.

QM is very helpful for full applications and tracking customer activity as they progress through an existing flow or process. Unfortunately, it isn't as useful when you are just tracking random customer activity as they come to and view a webpage(s). Review collected by and hosted on G2.com.

The sessions replays and Quantum Visible plugin make it so much easier to get the insight you need from your customers so easy. Review collected by and hosted on G2.com.

For me there really isnt something I dont like about Quantum. It really is an amazing tool, but there are a lot of features I didnt know about until recently I wished I wouldve known before like Visible, QMU, and other things. Review collected by and hosted on G2.com.

I enjoy the ability to review a customer session and see exactly where pain points are etc. Review collected by and hosted on G2.com.

Searching for specific sessions can be difficult at times Review collected by and hosted on G2.com.

Being able to view what the customers are doing and to view what the issue may be for the customer. Review collected by and hosted on G2.com.

Downside would be the size of the font on the replay, sometime I can't understand what is on the screen Review collected by and hosted on G2.com.

- Tool is very useful and intuitive to review website overall user experience and how well users are interacting with components and content

- Actionable insights on missed opportunities and major pain points partners are facing Review collected by and hosted on G2.com.

- Support team is not as responsive as we wish them to be

- Turnaround time of requests and queries is quite long Review collected by and hosted on G2.com.