--- title: Qualified Reviews meta_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1561 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 1561 scale: '5' date_modified: '2026-10-02' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Qualified Reviews **Vendor:** Salesforce **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,561 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. ## Qualified Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **excellent and responsive customer support** from Qualified, ensuring smooth implementation and ongoing assistance. (279 reviews) - Users value the **excellent support** from Qualified, enhancing their experience and facilitating smooth integrations and migrations. (266 reviews) - Users value the **seamless data integration** of Qualified, enhancing real-time engagement and optimizing website conversions effectively. (217 reviews) - Users find Qualified to be **exceptionally easy to use** , with seamless integration and effective tools enhancing their experience. (211 reviews) - Users value the **exceptional customer service** from Qualified, noting responsiveness and personalized support throughout their experience. (179 reviews) - Customer Engagement (152 reviews) - Lead Generation (149 reviews) - Efficiency (148 reviews) - Automation (145 reviews) - Time-saving (140 reviews) **What users dislike:** - Users find the **learning curve steep** due to non-intuitive reporting and dashboard features, affecting overall usability. (85 reviews) - Users note the **missing features** in Qualified, making it difficult to extract insights and accomplish tasks efficiently. (84 reviews) - Users face a **steep learning curve** with Qualified, requiring time and support to fully utilize its features. (46 reviews) - Users desire more **customization options** in Qualified, particularly for graphic elements and dialogue flow management. (42 reviews) - Users find the **complexity** of Qualified's setup and management can be cumbersome without proper guidance and support. (41 reviews) - Limitations (34 reviews) - Integration Issues (33 reviews) - Users feel the **limited features** of Qualified restrict customization, affecting their workflow and overall satisfaction. (32 reviews) - Feature Issues (27 reviews) - Not Intuitive (27 reviews) ## Qualified Reviews ### 1. Streamlined Lead Conversion with Outstanding AI Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jens M. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 02, 2025 **What do you like best about Qualified?** I absolutely value Qualified for its outstanding conversational AI, which not only offers high-quality interactions but is also incredibly easy to train, enabling us to extract value from the product at a rapid pace. The platform has successfully shown a substantial return on investment potential right from the initial sales demo, which is critical for any business pursuing aggressive growth. Additionally, using Qualified, we have managed to convert more Marketing Qualified Leads into meetings with far more effectiveness compared to hiring more Business Development Representatives or Account Executives. The initial setup of Qualified was notably smooth due to excellent guidance, comprehensive documentation, and efficient execution, coupled with reassuring testing functionalities that ensured a seamless implementation process. Furthermore, I appreciate how Qualified has seamlessly replaced and enhanced functionalities previously handled by Chili Piper, not only as a meeting booking and routing solution but in addressing additional challenges, all while integrating well with existing tools like Pardot, Salesforce, Outreach, 6sense, Slack, and Microsoft Teams. **What do you dislike about Qualified?** Some of the behind-the-scenes workflows could be simplified over time and capabilities could be added to further customize Qualified to our specific use cases. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to automate lead conversion, ensuring all leads are actioned without sales team overload, preventing any leads from falling through the cracks, and increasing MQL conversion faster than hiring more personnel can achieve. ### 2. Qualified Boosts Engagement with Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jared Langley M. | Business Development Leader **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 02, 2025 **What do you like best about Qualified?** I really appreciate how Qualified provides detailed information about the people who visit our site, including who they are and what they're looking for. This feature is incredibly valuable as it allows us to transform site traffic and engagement into actionable follow-ups and results that convert into our sales pipeline. Additionally, the AI email campaigns and the ability for our inbound team to book meetings with individuals requesting demos are highly effective in driving engagement and conversions. I also find the overall process of implementing and leveraging Qualified smooth, thanks in large part to the supportive guidance from our specialist, Lily, who has been instrumental in teaching us how to utilize the platform effectively. **What do you dislike about Qualified?** I think the user interface could be improved to allow smoother navigation on the platform. Additionally, there's a need for integration with Microsoft Teams, which is currently lacking. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to track website engagement, book demo meetings, and run AI email campaigns, increasing traffic conversion into engagement and turning leads into pipeline. ### 3. Intuitive Interface with Stellar AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel R. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 10, 2025 **What do you like best about Qualified?** What I like most about Qualified is that the user interface is very easy to navigate through. As someone who's come on to learning the tool and the platform later than a lot of my counterparts and coworkers, I found that it's incredibly easy to poke around and figure out where things go. Everything is very intuitive in terms of where you think you would click next, which isn't the case for a lot of tools, and I find that to be really helpful. In addition to that, I really enjoy Britney's collaborativeness with the Epson team. QSA Britney is very talented and explains things in an easy-to-understand manner, which has made it really helpful for me to onboard. **What do you dislike about Qualified?** NA **What problems is Qualified solving and how is that benefiting you?** Qualified solves issues with chat and AI email, ensuring website visitors and potential customers get helpful information, fully equipping them with knowledge to make informed purchases. ### 4. Customer Success at Its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Arhamah A. | MarTech & Chat manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2025 **What do you like best about Qualified?** Qualified has quickly become a tool we rely on daily. The ease of implementation was impressive. Thanks to Alise, our CSM, who guided us through every step with clarity and care. Her expertise and responsiveness made onboarding smooth and gave us confidence from the start. The platform’s AI SDR is a standout feature. It engages visitors in real time, qualifies leads, and routes them seamlessly — saving our team hours of manual effort and ensuring no opportunities are missed. Combined with the intuitive interface, the ease of use is unmatched, making adoption simple for both sales and marketing. Integration with our Martech stack (Marketo, 6sense, and soon Salesforce) has been seamless, unlocking deeper personalization and real-time engagement. Because of the value we see, our frequency of use is daily - it’s now a core part of our workflow. **What do you dislike about Qualified?** A little setup effort and occasional technical help for advanced features, but overall very easy to use. **What problems is Qualified solving and how is that benefiting you?** Qualified helps me connect with the right people instantly. The AI SDR saves me time by qualifying leads and routing them to the right person, and the integrations make every conversation feel personal. It’s sped up my pipeline and made my job so much easier. ### 5. Customer x2 **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Senior Manager of Demand Generation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2025 **What do you like best about Qualified?** Qualified offers a holistic approach to processing inbound leads onsite. Not only is the AI chatbot great at answering incoming questions, but it also gets abandoned meetings booked with automated emails on the sales team's behalf. I'm on the platform daily and see our sales team interacting. I love the segmentation available to give custom experiences to our visitors. You also gain visibility into 1st-party data and other interactions with Signals. Qualified is an excellent addition to your tech stack, combining chatbot, email automations, ABM functions, and workflows into a fantastic user experience. **What do you dislike about Qualified?** No complaints! The platform previously had more complexity on the backend, but after implementing the AI SDR functions, the need for complexity has significantly decreased. Regardless, you are in expert hands with their CSM team. I've continued to be impressed with their customer support. Over the years, Qualified has been the best support team I've worked with. Implementation and integrations were painless and without stress. Shoutout to Tom, Sarah, and Anna! Overall, the product has a proactive roadmap that continues to make positive enhancements, and they listen to feedback. **What problems is Qualified solving and how is that benefiting you?** Firstly, we have a 24/7 chatbot specialist on our site that can book meetings on any page, which is a huge advantage. Secondly, the AI SDR functions are saving human time with pre-meeting automations. They are automatically enrolled in a sequence while the sales team works on other things. Lastly, the visibility we have into visitors is incredible; the sales team loves the ability to live chat with our visitors. ### 6. Effortless Implementation, Impressive Features, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 06, 2026 **What do you like best about Qualified?** The ease of implementation, the robust feature set, how it solves multiple business challenges within a single platform. The onboarding and ongoing support could not have been better in my opinion. Any issues or hiccups (which were almost entirely due to our incumbent systems) were navigated perfectly and without delay to the overall launch. **What do you dislike about Qualified?** Some of the integrations are not as robust as I would have hoped, specifically with Demandbase and Outreach which have required some workarounds but have not impacted performance or the launch. **What problems is Qualified solving and how is that benefiting you?** The need for an on-site chatbot first and foremost - that was the primary reason for engaging with Qualified. However, the robust SDR enablement tools have been superb and our team is extremely excited about that possibilities that Qualified represents to our GTM strategies moving forward. ### 7. Easy to Use, Unlocks New Use Cases, and a Great Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Josh E. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Qualified?** Qualified is easy to use, unlocks so many new use cases, and the support team is so easy to work with! **What do you dislike about Qualified?** When new product features come out, the only way to keep up to date is visit a blog. We typically aren’t told otherwise. **What problems is Qualified solving and how is that benefiting you?** Visitors to the website get immediate answers to questions and creating additional leads. ### 8. Seamless Implementation, Powerful Routing, and Immediate Impact with Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Britnee T. | Senior Manager of Marketing Operations, Computer Software, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2025 **What do you like best about Qualified?** In our first thirty days with Qualified, the results speak for themselves: • 665 AI conversations • 42 meetings booked • 42 leads created • 2 opportunities created directly from Qualified sourced leads We use Qualified every single day. It has become an essential part of our go to market process. One of the biggest wins has been how easy it is to book meetings and leverage Qualified’s smart meeting routing. Our reps are getting connected with the right prospects at the right time, which has already accelerated our pipeline. We also recently launched our E-commerce offering, and being able to showcase a consistent “Buy Now” option across our site was simple and seamless with Qualified. It gave us a uniform, professional customer experience without extra heavy lifting. The integrations are another huge strength. Even though the setup was technical, it was amazing how quickly we could connect to all of our core tools. We especially love the Slack integration, digital ads, Pardot, and above all, the Salesforce connector, which has been rock solid and critical to making Qualified central to our operations. On top of the results, the implementation experience has been outstanding. Domenic Fish, our Success Architect, is hands down the best implementation specialist I have worked with in my 8 plus years in Marketing Operations. His deep knowledge of Salesforce and ability to align the platform with our organizational needs made the onboarding process seamless. Domenic has been incredibly hands on, building assets directly in the tool, addressing every question from our team, and ensuring we were set up for success from day one. Qualified has already proven its value, and with the kind of support Domenic provides, it is clear this tool will continue to be a game changer for our team. **What do you dislike about Qualified?** While Qualified has delivered strong results, there are a couple of areas that could be improved. The biggest frustration is that only one person can edit in the tool at a time. For a busy marketing ops team, this slows us down and creates unnecessary bottlenecks. I also wish system admins had more visibility into audit logs. Being able to quickly pull logs to diagnose failures or errors would save a lot of time and reduce the need to open support tickets. **What problems is Qualified solving and how is that benefiting you?** Qualified is solving several challenges for our team. Before, connecting website visitors to the right reps in real time was difficult, and we had no way to consistently route conversations or meetings based on account ownership and priority. Qualified has solved this by giving us smart meeting routing, AI conversations that qualify leads instantly, and seamless handoffs to our sales team. It has also made it easy to unify the customer journey across our site. We recently launched our E-commerce motion and were able to add a consistent “Buy Now” experience everywhere with very little effort. The integrations are another huge benefit. Having Salesforce, Slack, Pardot, and digital ads all connected in one platform means our reps see everything they need in one place and we can activate data across channels without manual work. The biggest benefit is that our reps are booking more meetings and connecting with higher intent leads faster. This has already turned into new opportunities and pipeline, and the daily usage across our team shows just how central Qualified has become. ### 9. Abigail Fraser **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail F. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 23, 2026 **What do you like best about Qualified?** I really like the offers, AI SDRs, and Piper email features in Qualified. The offers help with a formless experience, creating more conversions for Tier 1 launches. The AI SDRs have increased our conversations with users and more meetings are being booked. Additionally, the Piper email feature is a standout for me. Since launching, we have boosted engagement and improved user experience. **What do you dislike about Qualified?** I wish we could A/B test on Qualified offers. If we are promoting to a large audience it would be useful to test several pop-ups to see what performs better. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for web promotions, boosting engagement, and improving user experience. Offers create more conversions, while AI SDRs increase conversations and meetings. The Piper email is also beneficial. ### 10. Intuitive and Efficient Lead Generation Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bridgette O. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 22, 2026 **What do you like best about Qualified?** Our team uses use Qualified for our website forms and buttons, gathering leads with the meeting booker and the AI SDR. I appreciate that it helps us generate lots of leads and operationalize many marketing processes. I like the UI and that it is easy to navigate and learn. The meeting booker and the AI SDR or AI email campaigns are features I value the most. Even though some of the build-out is a bit involved, the team supports us well in that area. **What do you dislike about Qualified?** Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us generate lots of leads and operationalize many marketing processes. ### 11. Transformative Engagement Tool with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** mercedes r. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 24, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** I love how Qualified uses segments to organize all of our site visitors. The signals feature is great for seeing which accounts frequently visit the site and what content they're looking at, which helps us target them for potential expansion. Our AI SDR has been great to see in action, making the whole experience smooth. And honestly, there's nothing that comes to mind that I don't love about it. **What do you dislike about Qualified?** Nothing. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to engage with every website visitor, routing interested ones to sales immediately. I love using segments and signals to organize visitors and target frequent accounts for expansion. ### 12. Effortless Lead Generation with Top-Notch Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Digital Marketing Manager **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 02, 2026 **What do you like best about Qualified?** I find Qualified to be an easy tool to use and appreciate how it integrates with our current stack. The team helped make the initial setup easy. I also enjoy that Qualified helps with scaling and allows questions to be answered during off-hours. Our rep, Mike, is great at showing us innovative ways to use the tool. Overall, I am confident in recommending Qualified, rating it a 10 out of 10. **What do you dislike about Qualified?** I feel that stronger 6Sense integration and better documentation could be improved. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for AI SDR and driving leads. It solves scaling issues and allows questions to be answered during off-hours. It's easy to use and integrates with our current stack. ### 13. Exceptional Support, Next-Gen Functionality, and a Logical UI **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Qualified?** Exceptional support and service, next-gen functionality and logical UI **What do you dislike about Qualified?** Building out workflows can feel a bit tedious at times, but I think that’s more a reflection of how complex our industry is than a problem with the product itself. **What problems is Qualified solving and how is that benefiting you?** Booking meetings after normal SDR hours and actively following up with abandoned meeting bookers. ### 14. Smooth Implementation with an Exceptional Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 02, 2026 **What do you like best about Qualified?** Working with Matthew Baughman during our implementation has been a standout experience. From the start, he came prepared, communicated clearly, and kept our team informed at every stage of the process. He took the time to understand our specific workflows and made sure the solution was configured in a way that actually worked for us. not just a generic setup. What impressed me most was his responsiveness and follow-through. Any questions or concerns were addressed quickly, and he was proactive about flagging potential issues before they became problems. Our team came away from the training sessions feeling confident and genuinely excited about the launch. If you're looking for an implementation partner who is knowledgeable, organized, and genuinely invested in your success, Matthew Baughman exemplifies that. **What do you dislike about Qualified?** Nothing to note at the moment. All seems fine. **What problems is Qualified solving and how is that benefiting you?** AI BDR ### 15. Supercharges Lead Handling with Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine W. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 10, 2026 **What do you like best about Qualified?** I really appreciate Qualified for its efficiency and the immediate ROI it provides for our business. I also enjoy working with our amazing CSM, Dominic Fish. The automation features, particularly the meeting booker function and EDI's auto sequencing, are leading the way for us. **What do you dislike about Qualified?** The main area I feel like there could be room for improvement is a call feature. Right now, we're still having to exit the tool to use a different engagement platform in order to execute call tasks. **What problems is Qualified solving and how is that benefiting you?** Qualified speeds up lead responses faster than any human, generating detailed industry-specific emails. ### 16. Innovative and User-Friendly Tool That Simplifies Transitions **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Sr. Manager, Revenue Operations, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about Qualified?** I really appreciate the constant innovation behind this tool. Its user-friendly design has also made the transition from Drift much easier. Finally, the onboarding process was very hands-on and felt like a true strategic partnership. **What do you dislike about Qualified?** Some of the features that are truly groundbreaking still feel unfinished and would benefit from further refinement or enhancements. **What problems is Qualified solving and how is that benefiting you?** Enhance digital-to-human customer experiences by evaluating and implementing Al Agents to reduce friction in the digital buying journey, while also increasing efficiency and effectiveness in BDR and sales prospecting efforts. ### 17. Qualified Review - Jennifer Schneider **Rating:** 5.0/5.0 stars **Reviewed by:** Kolton R. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** Its ease of use. The platform UI is pretty easy to use and set up. And our account rep Jennifer is always very responsive, and has made our onboarding to Qualified very easy. I'm in Qualified daily, it's very easy to review past conversations, upload new content etc. The platform is very easy to use. **What do you dislike about Qualified?** The only very small detail I've found is the inability to run different versions of the same card on the same page (doing split testing). **What problems is Qualified solving and how is that benefiting you?** To allow chatbot functionality on our site, and to allow meeting booking with no delay, reducing dropoff. ### 18. Streamlined Engagement with a Few UI Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 14, 2026 **What do you like best about Qualified?** I really like Qualified's AI SDR function because it helps answer low-hanging fruit questions from site visitors, saving us the time it usually takes to respond to form fills. The goals and offers piece is also a great way to promote priority content. The initial setup was great too, with the implementation architect doing an awesome job. **What do you dislike about Qualified?** I find the UI a bit clunky, especially around the AI studio. Trying to review chats and answers via the scorecard while also trying to build out snippets involves too many windows and clicks. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for pipeline generation and faster speed to lead. It solves website navigation and better engagement problems, and the AI SDR function answers site visitor questions quickly. ### 19. Effortless Integration and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Travis M. | Internal Systems Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 21, 2025 **What do you like best about Qualified?** They did most of the heavy lifting during integration. A lot of the setup was performed by them relieving our team of having to cram time in an already busy schedule to quickly implement and stand up our AI SDR **What do you dislike about Qualified?** I cant think of anything that I disliked during our integration and setup. Our questions were answered very promptly and were quick to schedule meetings on the fly. **What problems is Qualified solving and how is that benefiting you?** The AI SDR is helping to act as a buffer for incoming leads and contacts by answering their questions and routing them to what it deems best solution to their request. This helps alleviate a lot of time for our reps to focus on high quality leads and cuts down on a lot of incoming noise. ### 20. Streamlined Sales Qualification with Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christina W. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 11, 2026 **What do you like best about Qualified?** I love that we were able to personalize Qualified and align the look, feel, and copy tone with our brand standards. Our success architect, Mike Witt, was/is phenomenal. He made the implementation easy despite our complex sales routing structure and numerous voices wanting input. Mike was patient, listened to all perspectives, and provided solutions that met our needs, even for challenging requests. He's also great at guiding us to fully leverage Qualified. **What do you dislike about Qualified?** We have no complaints. **What problems is Qualified solving and how is that benefiting you?** Qualified reduces manual follow-ups by freeing our SDRs for strategic conversations and increases speed to lead. ### 21. Efficient and Innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea M. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 12, 2025 **What do you like best about Qualified?** I find Qualified extremely valuable for streamlining our engagement with both prospective clients and existing customers. It allows us to qualify leads, provide prospects with the necessary information they seek, and assist customers in resolving issues quickly and efficiently without requiring manual responses for each inquiry, saving us significant time and resources. I greatly appreciate the continuous product innovation and its ease of use, which enables us to rapidly set up new experiences and make updates. Additionally, the AI features are incredibly beneficial as they take care of a lot of work for us, boosting our productivity. **What do you dislike about Qualified?** I wish we could have 2 Qualified windows open at a time when making updates. Currently, Qualified only allows one tab running, making it difficult when I want to view a separate Qualified page while making updates or referencing other pages or information. This is super frustrating. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to engage prospective clients, qualify leads efficiently, and help customers solve issues quickly, saving us time and resources. ### 22. Great Inbound Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Damon M. | BDR, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2025 **What do you like best about Qualified?** It allows me to keep tabs on who's visiting our site and chatting with our AI bot in the background while I actively manage other parts of my day. I can take over chats that our AI bot has already started, switch them over to my teammates if necessary. I can also sift through old data and signals to reach out to frequent visitors who may already be warmed up. Also love the ability to set meetings directly from the chat and even start a video chat right in Qualified. The data syncs right over to Salesforce, so I don't have to manually enter contacts, accounts, and opportunities. Our rep (Cormac) is super helpful too! **What do you dislike about Qualified?** As a BDR, it's another tool that I have to keep my eye on, but for the most part it's a passive part of the day that leads to inbounds leads. **What problems is Qualified solving and how is that benefiting you?** Automatically adding inbound meetings to my calendar when I am unable to chat with people. The AI bot can answer FAQ so I don't have to hop into every chat. Also the Signals reports make it easy for me to look prospects who are checking our site regularly and already warmed up. ### 23. Easy Setup and Highly Customizable Options **Rating:** 4.5/5.0 stars **Reviewed by:** Jimena . | Marketing Operation Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 27, 2026 **What do you like best about Qualified?** The setup is easy to understand, and it offers plenty of options that can be personalized. CS was always willing to help **What do you dislike about Qualified?** For some things, it’s not that easy to find a logical solution on the platform—you really have to know where to look for specific items. I’m also concerned about how easily someone can gain edit access. **What problems is Qualified solving and how is that benefiting you?** The AI chatbot on the site is useful for people who need guidance on our product. ### 24. Intuitive and Efficient with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Regina B. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 15, 2026 **What do you like best about Qualified?** I like Qualified's intuitive and easy-to-use UI, along with its very nice analytics and visuals. The new AI features streamline the chat experiences and make managing the chat backend more efficient while delivering the best messaging. Qualified integrates with other players smoothly, like 6sense, and I love the great signals and live intent it provides. Our Qualified dedicated account success resources are excellent, very hands-on, and genuinely care, which made the setup smooth. **What do you dislike about Qualified?** It does not easily show the journey dropoff flow for each CTA in the experiences **What problems is Qualified solving and how is that benefiting you?** I use Qualified to engage website visitors in real time, solving delayed or misrouted leads. It ensures the right visitors see the right messaging, improving clarity about our offering. ### 25. Knowledgeable Support That Helps You Get Started **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 08, 2026 **What do you like best about Qualified?** Qualified’s Concierge service has been a solid experience. The team is responsive and knowledgeable, and they seem genuinely invested in helping you get started on the platform. **What do you dislike about Qualified?** I haven’t spent enough time on the platform yet to give a clear opinion. **What problems is Qualified solving and how is that benefiting you?** We’re using AI for online chat at the moment, with plans to add the email AI SDR in the future. ### 26. Effortless Booking and Engagement with Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha A. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 13, 2025 **What do you like best about Qualified?** I truly appreciate Qualified for its ease of use, which significantly helps me monitor my meeting bookings and review chat conversations effortlessly. The platform makes it simple to set up new experiences, enhancing my ability to engage with users efficiently. I also highly value the exceptional customer success manager at Qualified, who is always available to answer my questions and provide indispensable information, ensuring I can maximize the benefits of the platform. Additionally, the initial setup of Qualified was very easy, adding to the overall seamless experience. The integration capability with other tools such as Demandbase and Marketo is another asset that makes Qualified even more versatile. These aspects combine to make Qualified an invaluable tool in managing and enhancing my workflow. **What do you dislike about Qualified?** Nothing **What problems is Qualified solving and how is that benefiting you?** I use Qualified to engage website users, making it easier to book meetings and manage chat experiences while being supported by great customer success. ### 27. Real-Time Buyer Insights and Seamless Integrations Drive Results **Rating:** 5.0/5.0 stars **Reviewed by:** Kiril M. | Director, Business Systems, Computer Software, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 18, 2025 **What do you like best about Qualified?** I like how Qualified surfaces high-intent buyers in real time and makes it easy to connect them with the right sales rep. The integrations with Salesforce and Slack help teams act quickly and drive better pipeline outcomes. **What do you dislike about Qualified?** Minimal drawbacks. As you scale usage, continued investment in configuration flexibility and reporting depth would be beneficial, but the foundation is solid. **What problems is Qualified solving and how is that benefiting you?** The chatbot and built-in scheduler are especially valuable. They allow visitors to engage instantly and book meetings in real time, which shortens response times and significantly increases conversion from website traffic to pipeline. ### 28. Chat, prospecting, and monitoring tool all in one with extremely helpful account management! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel P. | Market Response Representative/Demand Generation, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 13, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** I would say the fact that we have an account manager helping us build segmented chats & constant training of the tool. Our previous chat vendor required us to do all of the backend work which was extremely time consuming. Our account manager is amazing and the ability to integrate with our other tools like 6sense, Salesforce, and Marketo makes everything better. It is also amazing to monitor who is visiting our website, allowing our inbound sales reps to hop in and start a personalized chat! The tool is very easy to use and the best part is that we got MORE with LESS cost. **What do you dislike about Qualified?** Nothing so far. We have been using the tool for a few months now. **What problems is Qualified solving and how is that benefiting you?** Qualified solved many things. First, it gave us more time back in our day because we have a dedicated account manager to help us create our chats. Secondly, it helped us with reporting, analytics, and tracking since Qualified integrates with our other tools like Salesforce, Marketo, and 6sense. Thirdly, it met our budgetary needs without sacrificing our inbound web engagement. ### 29. Smooth and Fast Qualified Implementation with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Senior Marketing Operations Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2025 **What do you like best about Qualified?** Implementing Qualified alongside our AI SDR Corra was a very smooth and quick process, particularly given that we were still managing the aftermath of a data breach caused by our previous chat bot. The implementation team was outstanding, ensuring the transition went seamlessly. We have also managed to integrate Qualified with multiple platforms, such as SFDC and Marketo, without any issues. My favorite feature is the live view at chats occurring on our website - and being able to ensure Corra is best equipped to answer questions by educating the AI. **What do you dislike about Qualified?** No downsides to note about the platform. **What problems is Qualified solving and how is that benefiting you?** Qualified offers us the chance to integrate an intelligent AI platform into our website, making it easier for visitors to get answers about our solutions. ### 30. Amazing QSA Support and Best Practices That Keep Everything Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Qualified?** Brittany, our QSA, has been an amazing resource. She shares best practices and helps ensure everything runs smoothly. **What do you dislike about Qualified?** It’s not really a dislike, but it does take a bit of getting used to. You have to give up some control to the AI, but that’s exactly what the platform is for. **What problems is Qualified solving and how is that benefiting you?** It's helping to qualify leads and has become part of the customer journey ### 31. Evolving Product with an Outstanding Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 29, 2026 **What do you like best about Qualified?** I’ve really appreciated the evolution of the product over time, and I also want to highlight how great the support team is. **What do you dislike about Qualified?** Lead routing to SDRs can sometimes be off, and there can be a significant manual lift to build effective automatic experiences without Piper AI. **What problems is Qualified solving and how is that benefiting you?** Qualified has elevated our chatbot experience and is helping us drive the creation of stage-one discovery meetings. ### 32. Powerful business driver, Great support & implementation team, and our AI SDR - Sani, is super cool! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Digital and Marketing Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2025 **What do you like best about Qualified?** The Qualified tool itself is superb. It comes with so many features, not just the AI SDR - Sani, in our case, but additional features and benefits which I've started to take full advantage of. It's allowed us to drive engagement across the website within just days, and has already begun to see leads converted to open, and in some cases, won opportunities in under two weeks. Our AI SDR - Sani, has opened so many doors for the business. We've learned so much from our customers, website structure and content that resonates with prospects. The team at Qualified are awesome, from our initial demo and exploration calls, to our implementation and ongoing support, I have to call out MADDIE. Maddie is my go-to contact - any questions are never too small, she's always happy to help and support, and enables us to fully leverage every aspect of Qualified to drive business growth. We meet regularly and Maddie's always got a new and fresh idea for how we can continue to drive Qualified to be a success for the business. **What do you dislike about Qualified?** There’s very little to “dislike” about Qualified. It’s a strong platform backed by an even stronger team. If anything, it's given me more work (which isn't a bad thing), and has given us so many insights from website visitors, but hardly something to dislike about Qualified. **What problems is Qualified solving and how is that benefiting you?** It's helping us to engage with leads who are visiting the website much quicker, and allow them to reach the right point of contact with ease. It speeds up the contact processes, and allows people who have direct questions to ask and get immediate results, and be pointed in the right direction to a wide range of content available. ### 33. Our SA Jennifer has made Qualified a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about Qualified?** Qualified makes it easy to engage with our customers in real time. The AI SDR does a great job of providing relevant content and I like that it can track our Salesforce information when routing to reps as well. Our SA, Jennifer, is amazing and always willing to help us optimize and improve our usage. **What do you dislike about Qualified?** There isn't really anything I would say I dislike - I am sure there are futures that we are not using to our fullest just yet, but Jennifer is helping us to remedy that! **What problems is Qualified solving and how is that benefiting you?** Speed to lead and diversion of non-qualified prospects on the website. The AI SDR has been able to run a support intercept that has caught quite a few people who needed support rather than being routed to sales! ### 34. Effortless Implementation with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany T. | Marketing Operations Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2025 **What do you like best about Qualified?** I really appreciate how Qualified has allowed us to capture demand on our website without the need for rep intervention in the chat. This is a huge advantage because it saves us time and makes the demand capture process easier, while our SDRs focus on other inbound leads. I also found the setup process rewarding as it gave us a fresh perspective on our marketing content and helped us identify areas that needed improvement. The implementation was super easy, and we felt completely supported through the process, thanks to our amazing representative, Jacob. The sales process was smooth, and the comprehensive documentation further enriched our experience. I am particularly excited about the upcoming implementation of email campaigns with Qualified, which I believe will stand out significantly and facilitate more dedicated follow-ups with prospects, enhancing our efficiency. So far, everything about Qualified has been awesome, and I am extremely satisfied with its performance. **What do you dislike about Qualified?** So far, nothing! **What problems is Qualified solving and how is that benefiting you?** Qualified allows us to capture website demand without rep intervention, saving time and simplifying demand capture. It also helps implement dedicated email campaigns, enabling us to follow-up with prospects more easily. ### 35. Qualified: The All-in-One Solution with Stellar AI Advancements **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina W. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 31, 2025 **What do you like best about Qualified?** I have been using Qualified for over three years now, and its adaptability has greatly impressed me. It initially captured our attention with its robust chatbot feature, and as we expanded our usage of the platform, we found its AI email and offers functionality to be incredibly beneficial. Qualified stood out during our vendor evaluation process as a superior replacement for our previous chatbot provider, and it continues to excel in various areas. The ease of setup was particularly commendable; it is intuitive and requires no technical or operational background, largely thanks to the exceptional support provided by Qualified. One of the most valuable aspects is the flexibility of its features, such as the buttons for booking meetings and generating leads. We have customized it to fit our specific use cases, which is a testament to its complex configurability. The data integrations are seamless, particularly with Salesforce and Marketo, and the reporting capabilities provide invaluable insights into user engagement. The workflows, segments, and customized fields have been instrumental in optimizing lead capture and notification processes, especially with Slack integrations. Furthermore, Qualified's continuous enhancement of existing features and introduction of new functionalities, especially in Piper (AI SDR), reflects their commitment to long-term product investment. This commitment gives us confidence in the product's future and reinforces our decision to renew and expand our usage. The thoroughness of their services and support further emphasizes why I would rate my likelihood to recommend Qualified as a 10 out of 10. **What do you dislike about Qualified?** Can't think of any. **What problems is Qualified solving and how is that benefiting you?** I use Qualified for lead generation and meeting bookings, simplify complex data integrations with Salesforce and Marketo, and gain better visibility through excellent reporting, enhancing our user engagement insights. ### 36. Powerful AI Features, Needs Better Setup Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2025 **What do you like best about Qualified?** I appreciate how Qualified enhances our capacity to book meetings quickly, providing a seamless and efficient experience by accessing representatives’ calendars directly. This functionality simplifies scheduling for pre-event meetings and other engagements. I find its AI features, including email automation, have solved several issues for our team. The visual builder stands out as one of the most impactful tools, allowing us to construct systems from a wireframe perspective rather than just filters and logic, which aligns with our creative process. Having a meeting scheduler available on our website is extremely useful, enabling site visitors to easily book meetings with available team members. Moreover, the active engagement in the AI space and the ability to stack Qualified on various large language models (LLMs) provide exciting possibilities and add value to our work processes. By enabling numerous features within a single platform, it eliminates the need to jump between different platforms for tasks like data enrichment. This multifaceted utility makes Qualified a tremendously valuable tool in our tech stack. **What do you dislike about Qualified?** I find Qualified to be somewhat of a 'black box,' which suggests a lack of transparency and an increased effort needed for setup and usage. It's challenging to configure without extensive background knowledge, making it essential to rely on team members or external consultants with experience in setting it up. This complexity means I often have to seek assistance from senior architects. Additionally, the process of reporting is not intuitive; while most reporting features are present, they are difficult to access and navigate. This adds unnecessary obstacles when trying to extract insights or data from the platform. Caveat to this is they did just launch a new Community which I'm seeing much better documentation and explanations that allow me to go off on my own and problem solve. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to expedite meeting bookings and schedule pre-event meetings efficiently, directly integrating it with Salesforce for streamlined routing and AI emails. It resolves several issues, enhancing our operational capabilities significantly. ### 37. Seamless Setup and Outstanding Support with Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2025 **What do you like best about Qualified?** We implemented Qualified only a few months ago, but the setup and roll out has been very straight forward and easy. We had a unique temporary setup request and our CSM, Mike Witt, was able to accommodate every request even if it required a workaround to make it happen. The frequent check in meetings and quick response through email has really helped us expand and grow adoption for this initiative in our company and it's been a big highlight of our achievements this year! **What do you dislike about Qualified?** The only minor critique that comes to mind is the limited reporting capabilities in terms of filtering options and export capabilities. We've been able to have our CSM manually pull those for us, but would be especially helpful if we had the ability to do it ourselves. **What problems is Qualified solving and how is that benefiting you?** We had a goal of bringing more personalization to our website, as well as finding ways of utilizing AI, so addressed both of those initiatives. The UX has helped our visitors engage more, navigate the site better, and also helped to direct traffic looking for support, careers pages, etc to the right places instead of having each one fill out a contact form. The SDR and sales teams who follow up on our leads has noticed a big improvement in quality of leads and meetings. The ability for our teams to see the chat and website history has really helped us tailor the follow up and understand potential interest in other solutions or offerings. ### 38. Easy migration to Qualified, with great support from CS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 **What do you like best about Qualified?** We recently transitioned to Qualified and had a great onboarding and implementation experience, due in large part to the support from our CSM, Jon. Given our tight timeframe, we still managed to launch earlier than planned, which was a great win. The implementation process was straightforward and easy to follow, and setting up our account was handled in a very organized and comprehensive manner. I'm looking forward to implementing the rest of the features and capabilities as we continue to set up our account. **What do you dislike about Qualified?** There's a lot to learn, but nothing to dislike about Qualified so far. **What problems is Qualified solving and how is that benefiting you?** The biggest benefit is being able to see high value accounts on the website, and allowing our BDRs to pounce and engage in live conversations. We haven't been able to do this motion before with our past chat solution. Qualified provides a better view into our website visitors, and allows our teams to be proactive in turning conversations into meetings. ### 39. Effective CRM Integration with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karina M. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** Previous Response: I love working with their team, especially because our CSM Michael Witt is extremely helpful in setting up our workflows and answering any questions at all times. I appreciate the attentiveness we've received. I find tracking leads to our CRM data, the smart round robin feature, and AI nurturing through email campaigns on Qualified to be very valuable. The initial setup was pretty easy with support from their side. **What do you dislike about Qualified?** We see support requests filter in the chatbot **What problems is Qualified solving and how is that benefiting you?** I use Qualified to engage with developers and easily book time with sales. It helps with 'speed to lead' and includes valuable features like tracking leads to CRM, smart round robin, and AI nurturing. ### 40. Qualified Review: A Seamless and Powerful Business Driver for League - AI SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** Implementing Qualified has been a game-changer for League. In under a month, we had our AI chatbot and AI SDR live—driving event sign-ups, content downloads, and seamless meeting bookings. The platform has eliminated friction in connecting with prospects, streamlined lead qualification, and generated significant pipeline. Qualified isn’t just a tool—it’s a strategic advantage. The Meeting Booker functionality has been a game-changer for our in-person events. At trade shows, it allows us to seamlessly schedule meetings on the spot, making the process effortless for both our team and attendees. **What do you dislike about Qualified?** Qualified has transformed how League engages prospects, driving more event sign-ups, content downloads, and seamless meeting bookings. The implementation process can be challenging, but our Success Architect, Mike Witt, made it far easier with his guidance and expertise. On the downside, it’s a premium-priced tool, templates can feel restrictive for customization, and reporting often requires extra setup to get the insights you need. I also wish it could auto-create Salesforce opportunities after bookings. Even with these drawbacks, the pipeline impact makes it worth the investment. **What problems is Qualified solving and how is that benefiting you?** Qualified has transformed how League converts website visitors into engaged prospects. By leveraging its AI chatbot and real-time engagement tools, we can seamlessly guide users to book meetings and connect with our team instantly. This has opened up a powerful new lead generation channel, ensuring we capture high-intent visitors at the right moment and drive more meaningful conversations. We also are utilizing exit intent offers to make sure we dont lose out on any potential meetings. Plus using the AI SDR email function to follow up with individuals who were offered a meeting but didnt schedule one to get something on the books. ### 41. Amazing Tool, Easy Implementation, Very Fun to Watch **Rating:** 5.0/5.0 stars **Reviewed by:** Brett C. | Marketing Operations Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** I loved how hands-on the Qualified team was during the implementation process. They were very attentive, answered all of our questions, and set up most of the automations behind the scenes. Mike W. was a great partner in the process. The tool takes a little getting used to but once you understand what each section does, it's very intuitive. We were also able to integrate with our CRM, Marketing Automation Platform, and several other tools to help with data enrichment. Not to mention being able to see the AI interacting with all of our site visitors is so much fun. It's been hard to look away from the dashboard since implementation. **What do you dislike about Qualified?** It takes a while to learn what each of the areas of the tool do and how to best set it up. If you aren't familiar with automations, you'll be leaning heavily on your implementation team. Having the AI do what you want it to is sometimes a bit trickier than anticipated. **What problems is Qualified solving and how is that benefiting you?** We're now able to have a direct interaction with a user based on the page they're viewing and prompt them with a relevant conversation without needing to increase headcount. It's also helping to book meetings directly through chat without a user needing to visit a demo request page. ### 42. seamless calendar and chat tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Marketing Automation Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 22, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** Our Rep is amazing and understands both salesforce and qualified very well. **What do you dislike about Qualified?** We aren't using Piper their AI agent, so it likely would solve many of our issues if we were. The one issue I have with qualified isn't really an issue with qualified but the way our instance was originally set up because we cloned everything rather than using blocks so it isn't as scalable as it should be. **What problems is Qualified solving and how is that benefiting you?** syncing up BDRs to be routed for the meeting requests and chat functionality. ### 43. Stellar Customer Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi W. | Senior Director, Marketing Operations, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** We are days away from launching our first AI SDR experience. Its been a long road to get here but we are exciting about the prospects that it will add to our customer experience on the site. **What do you dislike about Qualified?** Because of the complexity of our business and marketing-to-sales handoffs, we've run into several bumps in the road while working towards rolling out AI SDR. Again our QSA has been very creative in problem solving and also voices our product feedback for future improvements. **What problems is Qualified solving and how is that benefiting you?** Qualified is another, interactive, layer that helps guide our prospects through their buyers journey, whether that be to additional resources, candidate information or commercial requests. Initially starting with chatbots to bridge the gap of a lead management team that was completely let go during COVID -- to now enabling our LMR team with live chat in key solution areas, supported by AI to target the right prospects at the right time. ### 44. Intuitive Platform with Exceptional Support and Time-Saving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2025 **What do you like best about Qualified?** I like how quickly they release new features that solve real marketing pain points. The tool uses our data and context to create better messaging for each persona, which saves us time. I also like that we get early access to try new features, so we can see the benefits right away and give feedback. **What do you dislike about Qualified?** It takes time to learn the tool. There are a lot of settings to get used to, and setting up prompts isn’t always quick. Luckily, our consultant is very helpful, which makes the learning curve easier. **What problems is Qualified solving and how is that benefiting you?** Qualified helps our BDR team focus on higher-priority work instead of spending most of their time on inbound tasks. The AI chatbot handles meeting bookings, routes them quickly, and gets them assigned right away. This saves the team time and keeps our follow-up fast. ### 45. Effortless Setup and Powerful AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jack B. | Sales Development Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 20, 2025 **What do you like best about Qualified?** I find Qualified's setup process to be very easy, and their team is awesome to work with, which made the implementation go smoothly. I love how the platform solves crucial issues like reducing the time to action for prospects visiting our website. The insights it provides on visitor activity and intent data are invaluable, allowing us to tailor the experience for our prospects effectively. One of the standout features for me is the AI SDR, which enhances our workflow by allowing prospects to book directly onto our reps' calendars. This feature eliminates back-and-forth communication, enabling us to seat prospects more efficiently and accelerate our response times. The automation aspect of Qualified also holds significant importance for me, as it streamlines our processes and increases efficiency. Given these advantages, I would gladly purchase Qualified again, and I rate it a perfect 10 out of 10 on the recommendation scale due to its comprehensive AI and automation features, making it an excellent tool for our operations. **What do you dislike about Qualified?** N/A **What problems is Qualified solving and how is that benefiting you?** I use Qualified to reduce the time to action for website prospects with insights and intent data, enhancing the prospect experience and speeding up workflow by allowing direct bookings onto reps' calendars, thus eliminating back-and-forth communication. ### 46. Easy Meeting Booking with Qualified's Chat System **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | Manager, sales development, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2025 **What do you like best about Qualified?** I love how Qualified effectively supports us in booking meetings directly from our website with its user-friendly chat system, which is intuitive and aligns well with our organizational needs. I appreciate Qualified's ability to bridge the speed-to-lead gap that often occurs with other Marketing Automation tools, providing a seamless and efficient solution. The customizability offered by Qualified is incredibly useful, allowing us to tailor the features to suit our specific requirements. Furthermore, the AI chatbot is particularly valuable, as it adeptly assists prospects by answering their questions and efficiently scheduling meetings for our team. **What do you dislike about Qualified?** none at this time **What problems is Qualified solving and how is that benefiting you?** I use Qualified to book meetings directly from our website, bridging the speed-to-lead gap caused by other Marketing Automation tools. Its AI chatbot efficiently answers prospect questions and schedules meetings, enhancing our team’s productivity. ### 47. Great tool, excellent client success team. **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan B. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 04, 2025 **What do you like best about Qualified?** The Qualified tool itself is very user friendly. For someone who has no code experience, I have been able to easily navigate the tool, set up personalized offers for visitors to our site and work with our AI SDR to capture high quality leads. Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction. **What do you dislike about Qualified?** I think one of the only downsides is that sometimes we are looking for features that have not yet been implemented. Usually these items are on the roadmap which is good. **What problems is Qualified solving and how is that benefiting you?** By using the AI SDR on our website, we now have a tool that can provide 24/7 support on the website when the sales team isn't always available. Our AI SDR also helps us screen leads to be sure the sales team is only interacting with the highest quality leads. This has helped our sales team be more efficient with their time. ### 48. Amazing team helping us build an amazing experience on Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia D. | Campaign Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualified?** Qualified is a great tool that has been so exciting to implement with the help of our Success Architect, Alise. The set up initially seemed intimidating but with the extensive onboarding documents and weekly meetings with Alise, our team has been able to adopt the product quickly. In this process we've really learned that the sky is the limit with this tool. It has has been easy to integrate with our CRM and SFDC instance. It has been exciting to set up our AI SDR, Alexa. The AI SDR's chatbot feature has been great tool for our website and has delivered real ROI through meetings booked. We are starting to leverage our AI SDR through Qualified email campaigns and cannot wait to see what kind of results we get. We are excited to continue to grow our knowledge, instances, and pipeline with Qualified. **What do you dislike about Qualified?** None I can currently think of, the system seemed intimidating upon our initial start but with each week, I become more comfortable with the system. **What problems is Qualified solving and how is that benefiting you?** It is helping us get to leads quicker, book meetings, qualify leads, nurture leads that haven't booked. ### 49. Qualified is the future **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Sales Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 01, 2025 **What do you like best about Qualified?** Easy to use The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly. Great onboarding with our Success Architect Tom Aveling Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless. Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction. Better prepared for meetings by seeing the pages prospects have viewed The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result. The SDR Chat Bot books meetings without making it complicated for our prospects Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it. **What do you dislike about Qualified?** Our support team also uses Qualified and sometimes the chatbot will send out false information. **What problems is Qualified solving and how is that benefiting you?** Eliminating inefficient manual chat that wasn't converting Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate. Streamlining the lead follow-up process Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before. The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless. Here are some of our results since launching April 27th: 6,418 conversations with visitors 690 meetings booked (60.5% meeting offered to booked conversion rate) 390 new leads created 59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time! Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively ### 50. Exceptional Service and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Marketing Technology & Data Strategy Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2025 **What do you like best about Qualified?** Beyond the tool itself being extremely user-friendly, the service provided by QSA's has set a new benchmark for me when evaluating other organizations. Their support and dedication make them feel like a true extension of our own marketing team. **What do you dislike about Qualified?** There are some efficiencies in usage I'd like to see- I frequently see my feature requests come through to production but I'd like to have a visible backlog for those of us who make a lot of them **What problems is Qualified solving and how is that benefiting you?** This helps significantly reduce the delay between when prospects want to meet with sales and when the meeting is actually scheduled. ## Qualified Discussions - [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) - 1 comment - [View Qualified pricing details and edition comparison](https://www.g2.com/products/qualified/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-04+20%3A43%3A02+-0500&secure%5Bsession_id%5D=4887c386-6468-4b59-9adc-ff817142c2bc&secure%5Btoken%5D=c9038e6f14b1bfd373280a4df00ce65aa0e587d4e4b278436b3b3c5c629d68ab&format=llm_user) ## Qualified Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Feedback Management **Document Management** - Document Management **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Personalized Outreach** - Personalized Outreach **Conversational AI** - Conversational AI **Dynamic Modeling** - Dynamic Modeling **CRM Integration** - CRM Integration **Agent Customization** - Agent Customization **Omnichannel Outreach** - Omnichannel Outreach **Follow-Up Scheduling** - Follow-Up Scheduling **Lead Generation** - Lead Generation **Inquiry Routing** - Inquiry Routing **Multi-Channel Campaigns** - Multi-Channel Campaigns **Independent Decision Making** - Independent Decision Making **Outreach Performance Analytics** - Outreach Performance Analytics **Customer Interaction Automation** - Customer Interaction Automation **Problem Solving** - Problem Solving **Task Automation** - Task Automation **Prospect Prioritization** - Prospect Prioritization **Real-time Conversations** - Real-time Conversations **Sales Follow-Up** - Sales Follow-Up **Data Enrichment** - Data Enrichment **Lead Qualification** - Lead Qualification **Sales Automation** - Sales Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data - Real-Time Data - Intent Data **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Integrations** - MS Teams Integration - Email Integration - Salesforce Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Natural Language Processing - Simulation and Scenario Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Other - Multi-Channel Marketing **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Platform Additional Functionality** - Third-Party Integrations - Topic Customization - Alerts - Real-time Intent **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Event Triggered Actions - Lead Generation - Lead Notifications - Generative AI - Lead Capture - Reporting/Analytics - API - Customer Journey Mapping - Real-Time Reporting - Lead Qualification - Multi-Channel Attribution - Customer Segmentation - Database Support - Summary Reports - Prioritization - Pipeline Management - Customizable Reports - Conversion Rate Optimization - Customer Database - Search/Filter - Activity Tracking - Trend Analysis - Lead Management - Performance Metrics - Content Marketing - Reporting & Statistics - B2B Lead Generation - Real-Time Updates - AI Copilot - Web Traffic Reporting - Data Import/Export - Customer Activity Tracking - Behavior Tracking - Competitive Analysis - Predictive Analytics - Contact Database - Sales Management - Activity Dashboard - Built-In Database - Real-Time Notifications - CRM - Contact Management - Real-Time Analytics - Data Visualization - Lead Nurturing - Sales Trend Analysis - Pipeline Reports - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - Generative AI **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Qualified Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,752 reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - 4.6/5.0 (718 reviews)