--- title: Qualified Reviews meta\_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 1540 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Qualified Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [(279 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [(266 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [(217 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [(211 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [(179 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [(85 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [(84 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [(46 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [(42 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [(41 mentions)](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualified ##### 1. Customer Support Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. [ See 279 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 2. Helpful Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. [ See 266 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1794898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ##### 3. Features Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. [ See 217 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796750&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 4. Ease of Use Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. [ See 211 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1796345&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Qualified Helps Connect with Website Visitors and Generate Better Leads" What do you like about Qualified? Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which ST Susan T. Enterprise (\> 1000 emp.) 5.0/5 "Brilliant AI, Swift Appointments, Stellar Efficiency" What do you like about Qualified? I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the ##### 5. Customer Service Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. [ See 179 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "1yr later - I like Qualified even more - highly suggest investing" What do you like about Qualified? I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last ![Ali H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali H.") AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Workflows with Excellent Support" What do you like about Qualified? I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms o ### 5 Cons or Disadvantages of Qualified ##### 1. Learning Curve Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. [ See 85 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1799031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Scalable AI SDR That Delivers Real Conversion Lift" What do you dislike about Qualified? The platform is strongest when data and routing are well-defined; without that foundation, it can take time to fully realize its value. ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 2. Missing Features Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. [ See 84 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793439&qs=pros-and-cons#reviews) See Related User Reviews ![Karina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina S.") KS Karina S. Mid-Market (51-1000 emp.) 5.0/5 "Phenomenal Support and Seamless Setup" What do you dislike about Qualified? N/A ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 3. Steep Learning Curve Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. [ See 46 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1798345&qs=pros-and-cons#reviews) See Related User Reviews ![Jimena .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimena .") J Jimena . Enterprise (\> 1000 emp.) 4.5/5 "Easy Setup and Highly Customizable Options" What do you dislike about Qualified? For some things, it’s not that easy to find a logical solution on the platform—you really have to know where to look for specific items. I’m also conc ![Piyush G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush G.") PG Piyush G. Mid-Market (51-1000 emp.) 5.0/5 "Insightful Visitor Tracking, Quick Setup" What do you dislike about Qualified? Some of the reporting could be more flexible, and it takes a bit of time to fine tune the setup to match our exact workflows. The reports are solid bu ##### 4. Limited Customization Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. [ See 42 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793761&qs=pros-and-cons#reviews) See Related User Reviews ![Alex A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex A.") AA Alex A. 5.0/5 "Streamlined Outreach with Excellent Support" What do you dislike about Qualified? I think the reporting is a little limited, especially with the filters. Also, would love to be able to organize areas by folder structure (meeting rou ![Missy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Missy J.") MJ Missy J. 5.0/5 "Empowers SDRs, Offers Targeted Engagement" What do you dislike about Qualified? As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers. ##### 5. Complexity Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. [ See 41 mentions ](https://www.g2.com/products/qualified/reviews?filters%5Bsentiment_snippet%5D=1793602&qs=pros-and-cons#reviews) See Related User Reviews ![Tess C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess C.") TC Tess C. Enterprise (\> 1000 emp.) 5.0/5 "Powerful, Easy-to-Navigate Platform with Excellent Support" What do you dislike about Qualified? The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to m ![Bridgette O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridgette O.") BO Bridgette O. 4.5/5 "Intuitive and Efficient Lead Generation Tool" What do you dislike about Qualified? Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part. ![Stephen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen C.") SC Stephen C. Growth Marketer Enterprise (\> 1000 emp.) 3/13/2026 "PiperX is more powerful than you think" 5/5 What do you like best about Qualified? The team that supports us. Yes, the technology is great, thoughtfully put together, flexible, and powerful, but Janene, our QSA, is the reason we are live in 30 days despite being in the middle of a potential company spin-off, total re-brand, and enormous loads of work to be done. We shouldn't be live already. We are because of the team behind the product's willingness to do whatever it takes to get us there. Review collected by and hosted on G2.com. What do you dislike about Qualified? I wish we could customize the appearance of our AI Assistant more. Custom fonts, chat backgrounds, etc. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? 1. Clear-eyed responses during a time of change: Renaming a large volume of products as part of a rebrand and spin-off could lead to confusion among our large existing customer base. PiperX understands all the changes we've made and knows all of our rebranded content and website better than any one person could. This means customers and prospects get clear answers during a time of change and find information without having to search through websites and resource libraries. 2. Activating valuable deep content for personalized nurture is a huge gain compared to static content suggestions for an enterprise company with many solutions & products. 3. Visitor insight: reading through conversations gives access to valuable customer insights. Can't wait to get into lead qualification, pipeline generation, ABM campaign support, and more. We're just getting started with PiperX and excited. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Digital Marketing Lead Enterprise (\> 1000 emp.) 7/27/2026 "Dedicated Customer Success That Optimizes Qualified to Your Goals" 5/5 What do you like best about Qualified? The customer success team really do work hard to ensure the chat bot is set-up according to your companies goals. They work with you to optimize Qualified features to the fullest extent and I truly appreciate it. Review collected by and hosted on G2.com. What do you dislike about Qualified? It is a very complex tool, so our original set-up was a bit clunky. If we spent more time clearly communicating goals and building more comprehensive onboarding road map. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Better qualifying leads, engaging leads to conversion and guiding leads to the information most interested in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Jeremy L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy L.") JL Jeremy L. Senior Manager, Marketing Strategy & Analytics Enterprise (\> 1000 emp.) 3/10/2026 "Smooth Implementation & Excellent Onboarding Support" 5/5 What do you like best about Qualified? We just launched Qualified today, so this review is primarily from an implementation and onboarding perspective. Overall, the implementation process was very smooth. A big part of the successful rollout was the support from our Success Architect, Nick Kerlin. Nick was extremely responsive throughout the implementation process and provided clear guidance on configuration, best practices, and how to structure conversation flows. Having someone who understands both the technical setup and the go-to-market strategy behind conversational marketing made the process much easier for our team. Review collected by and hosted on G2.com. What do you dislike about Qualified? Since Qualified is a powerful platform with a lot of flexibility, there is naturally a bit of a learning curve when first getting familiar with the interface, conversation flows, and routing logic. That’s not unique to Qualified - it's typical with any sophisticated tool that integrates deeply with systems like Salesforce and marketing automation platforms. That said, the onboarding support from Nick made the process much easier. Nick walked us through the setup step by step, shared best practices, and helped simplify what could have otherwise been a very technical implementation. His guidance significantly reduced the ramp-up time for our team. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Our aim with Qualified is to better engage high-intent website visitors, improve the overall user experience on our website, and increase conversions while improving speed-to-lead for prospects exploring our solutions. By handling initial engagement, answering common questions, and qualifying visitors automatically, Qualified will help guide visitors to what they’re looking for - whether that’s customer support, product information, or booking a meeting with our team. We also see it as a way to educate users as they navigate our website and ensure they can quickly find the right path without friction. At the same time, it will help our SDR team operate more efficiently by automating the initial qualification process and routing conversations appropriately, allowing SDRs to spend more time on higher-value conversations with prospects who are already engaged and showing intent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Levi O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Levi O.") LO Levi O. Director, Content & Website Mid-Market (51-1000 emp.) 3/10/2026 "Simple, Brand-Trained AI SDR That Qualifies Leads and Unifies Campaigns" 5/5 What do you like best about Qualified? It's simplicity. I can train the AI on exactly how to speak about our brand, how to contextualize conversations to different GTMs, and how to qualify leads. It's integration with Salesforce allows us to further identify specific leads and contextualize their website experience. No longer does a website visitor need to search through our site, instead our AI SDR is a concierge. Its extended capabilities unifies campaigns by allowing us to target named accounts, alert named sellers/BDRs, and trigger AI emails to nurture those in our buying cycles. Additionally, our CSM Domenic is so helpful. Like many mid-market growth companies, we have frequent positioning change, attribution problems, and other operational challenges. He is great at listening to our problems and ideas, and then using his understanding of Qualified to help build solutions that help us drive outcomes. Review collected by and hosted on G2.com. What do you dislike about Qualified? It's quite the investment, but has proven ROI within the first 6 months of launch. There are minor UI challenges and learning curves. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualifying leads, identifying accounts on the website in real-time, personalizing the conversation to each lead, and driving website MQLs/SALs. Providing an AI concierge for guiding users through the website and highlighting what matters the most to each visitor. Connector for multi-channel, AI-powered campaigns that unifies website experience, AI email, SDR/chat, account data, and seller alerts into one platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Helen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helen G.") HG Helen G. Global Demand Generation Director Enterprise (\> 1000 emp.) 7/24/2026 "Excellent CSM Support and Smooth Onboarding Experience" 5/5 What do you like best about Qualified? The level of support we received from our CSM was excellent. Mike was fantastic throughout the onboarding and implementation process, and he consistently answered all of our questions. Review collected by and hosted on G2.com. What do you dislike about Qualified? So far, so good. There’s nothing specific I need to call out at this point. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? We use it to qualify demand coming from our website, improving lead-to-meeting conversation rates and speed. It also helps us direct customers and prospects to the right content on our website, so they can quickly find what they’re looking for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller TM Taylor M. Director of Marketing Operations Mid-Market (51-1000 emp.) 6/11/2026 "Qualified Keeps Improving: Smarter AI SDR, Flexible Workflows, and In-Depth Support" 5/5 What do you like best about Qualified? Qualified has made many improvements over the year we've been using the tool including a better AI SDR interface, more flexibility with workflows and chatbot intelligence, as well as they've been very in-depth with support when we were having attribution issues. Review collected by and hosted on G2.com. What do you dislike about Qualified? The workflows and experiences can become overwhelming and hard to diagnose where something may be breaking down. It would also be helpful to have some sort of internal audit log to review when data was passed/stamped back and forth between systems. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is helping us accelerate leads to a meeting calendar, as well as identify intent signals from uncovered leads and contacts. Review collected by and hosted on G2.com. Show More 6/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Digital Marketing Strategist Enterprise (\> 1000 emp.) 4/30/2026 "Robust, Intuitive Platform with Best-in-Class Support" 5/5 What do you like best about Qualified? The platform is robust and can fulfill all our companies needs for chat and scheudling meetings with a variety of ways prospects can engage with our content (traditional chat, voice, AI SDRS, scheduling meeting within the chat and buttons and forms). The support they offer is also best in class. Review collected by and hosted on G2.com. What do you dislike about Qualified? literally nothing. This was the easiest tech I have ever onboarded. Our rep, Jennifer, was buttons up with an easy to navigate task list and expectations that were clearly spelled out. The product itself is intuitive, can easily be trained, integrations with our CRMs and performs on our site exactly as intended. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? We needed a new chat solution and Qualified fit the bill. They stood out above theie competitors for both price and functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shanna O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shanna O.") SO Shanna O. Marketing Operations Mid-Market (51-1000 emp.) 7/2/2026 "Qualified Keeps Improving: Robust Integrations and Hands-On Support" 5/5 What do you like best about Qualified? Qualified is routinely adding new capabilities. The integrations into other systems are robust. And their customer service is very hands-on. Review collected by and hosted on G2.com. What do you dislike about Qualified? CSMs do a lot of execution which means as an Ops person, it's easy to fall into the uncomfortable position of not having enough familiarity with the system to execute changes myself. That being said, that's not so much a Qualified issue as a it is an internal Ops issue! Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified provides another conversion path for our website visitor, helping to improve our overall website conversion rate and generate more inbound leads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SS Simon S. Senior Revenue Operations Analyst Mid-Market (51-1000 emp.) 3/4/2026 "Extraordinary Customer Success and Powerful AI—Highly Recommend Qualified" 5/5 What do you like best about Qualified? The software is great. That said, the best thing about Qualified is their Customer Success team. Our CSM has been nothing short of extraordinary. Her support over the past year using Qualified has helped us get the most out of it. From the prospect experience on our site, to lead routing, and the AI capabilities, I cannot recommend Qualified enough to any team. In terms of the tool itself, it's easy to use. Qualified emphasizes a lot of support during your initial implementation. The AI capabilities of the tool continue to be iterated and advanced. Review collected by and hosted on G2.com. What do you dislike about Qualified? It's hard to say anything here. If I had to nitpick, I would like for the tool to better identify current customers who are visiting our site. This may be an impossible feat, knowing a lot of customers who visit our site do not have pre-existing contact records. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified has allowed our lead routing to flourish. We brought on Qualified to emphasize our speed to prospecting leads who visit our site. It does this and then some, delivering the right leads to the right members of our sales team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jack K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack K.") JK Jack K. Manager, Revenue Operations Enterprise (\> 1000 emp.) 6/16/2026 "Qualified AI SDR (Piper) Boosted Our Web Lead Conversions" 5/5 What do you like best about Qualified? We updated our lead processes at the beginning of 2026, and the Qualified AI SDR (Piper) has been a crucial aspect of our new process. We've been able to convert web leads at a much higher rate without receiving as many "junk" leads. Review collected by and hosted on G2.com. What do you dislike about Qualified? No negative feedback at the moment. We've been able to resolve any issues with the help of our Qualified rep (Rob Kubovic). Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Our previous lead processes were not very standardized or streamlined. Qualified has helped us clean up our processes while also enabling the sales reps to perform to the best of their ability. Review collected by and hosted on G2.com. 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