# QRate Reviews
**Vendor:** Onymy  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About QRate
QRate is a real-time customer experience intelligence platform that helps organisations take action on CX by giving leaders a clear view of what is happening across the customer journey — and making it easier for customers to hold organisations accountable to the experience they have promised. QRate captures five signals in one dashboard: brand rating, Net Promoter Score, customer intelligence, internal quality monitoring, and employee sentiment. Feedback is collected via QR code, voice, WhatsApp, and API integration — making it deployable across any touchpoint in the customer journey, from frontline service counters to digital channels. AI sentiment analysis surfaces themes and flags issues automatically across text and voice feedback. Managers get real-time visibility by branch, team, and individual — so they can coach, intervene, and improve while it still matters. QRate comes in three variants — Lite, Pro, and Max — built for single outlets, multi-location businesses, and large organisations respectively. It is used across banking, retail, healthcare, food and beverage, and government services by organisations in Malaysia, South East Asia and the Middle East. QRate is a product of Onymy Sdn Bhd, a Malaysia Digital Status company based in Kuala Lumpur, Malaysia.




## QRate Reviews
  ### 1. Qrate a true CX Intelligence Application

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zuraidah A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 11, 2026

**What do you like best about QRate?**

The real-time feedback it provides to management, along with its built-in AI capabilities.

**What do you dislike about QRate?**

The UI could be more intuitive. Some features are not immediately easy to find, which can slow down workflow initially.

**What problems is QRate solving and how is that benefiting you?**

Qrate solves the challenge of getting timely and actionable customer feedback. Without it, it’s hard to know what customers actually think or where improvements are needed. With Qrate, I can see feedback in real time, track performance, and address issues quickly, which helps improve overall service quality and efficiency.



- [View QRate pricing details and edition comparison](https://www.g2.com/products/qrate/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+13%3A52%3A15+-0500&secure%5Bsession_id%5D=e6fd9222-1fee-4cee-b92a-1e709e7182c0&secure%5Btoken%5D=e729d47d5c2346242ea9576e3717c2d0a042069c7289359b4b4ec47fd1a1e359&format=llm_user)

## QRate Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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