QRate

1 review

QRate is a real-time customer experience intelligence platform that helps organisations take action on CX by giving leaders a clear view of what is happening across the customer journey — and making it easier for customers to hold organisations accountable to the experience they have promised. QRate captures five signals in one dashboard: brand rating, Net Promoter Score, customer intelligence, internal quality monitoring, and employee sentiment. Feedback is collected via QR code, voice, WhatsApp, and API integration — making it deployable across any touchpoint in the customer journey, from frontline service counters to digital channels. AI sentiment analysis surfaces themes and flags issues automatically across text and voice feedback. Managers get real-time visibility by branch, team, and individual — so they can coach, intervene, and improve while it still matters. QRate comes in three variants — Lite, Pro, and Max — built for single outlets, multi-location businesses, and large organisations respectively. It is used across banking, retail, healthcare, food and beverage, and government services by organisations in Malaysia, South East Asia and the Middle East. QRate is a product of Onymy Sdn Bhd, a Malaysia Digital Status company based in Kuala Lumpur, Malaysia.