The virtual queuing system is undoubtedly the best thing about QLess. No longer having to stand around and wait in a physical line, students are much happier since we implemented QLess at Del Mar College. Student satisfaction was on full display during our most recent registration period, where some of our queues had anywhere from 60 to 70 students at a time. With QLess, the wait is much more palatable, with students being able to wait at any of our provided lounge seating, computer stations, or in our cafeteria dining area while waiting to be summoned. Review collected by and hosted on G2.com.

A few features are a bit dated in appearance and function and could benefit from quality-of-life updates. That said, QLess has recently updated many of the platform's tools, and the QLess team has assured me that more platform updates are forthcoming. From what I've seen of the updates they have made, I'm very much looking forward to seeing what they improve on next. Review collected by and hosted on G2.com.

I like the organization of our queues, the communications with our customers and the ease of scheduling appointments. Most recently, I was appreciative of the ability to cancel several hundred appointments when we had to close for a hurricane. Review collected by and hosted on G2.com.

I would like more control over the creation of queues, resources, and the designation of resources to queues. Review collected by and hosted on G2.com.

it provides seamless integration of scheduled task and appointment in a single pane, thus giving broader view. Tool incorporates link to the meeting and count of appointment. Review collected by and hosted on G2.com.

There is nothing to dislike about the company. I have never experienced anything bad and will be beneficial to anyone looking for a tool that provides exceptional performance and productivity. Review collected by and hosted on G2.com.

It improves customer satisfaction and retention by reducing wait times and improving the overall customer experience along with data insights that can help to optimize customer operations and service. Review collected by and hosted on G2.com.

It is reliant on mobile devices and internet connectivity, which could limit the system's accessibility and effectiveness, particularly in areas with limited internet connectivity Review collected by and hosted on G2.com.

As a Workforce Management Analyst you can easily check the wait time and how many contacts in queue. Also the forecasting of future wait time. Review collected by and hosted on G2.com.

I hope for better response time in next update of system. Review collected by and hosted on G2.com.

Qless is a fantastic tool for managing our drop-in student population, both in-person and remote. Review collected by and hosted on G2.com.

We would love to be able to easily access and track historic, individual student data. Review collected by and hosted on G2.com.

QLess has made it easy for my college to create virtual lines for our students, across multiple departments. Students join the virtual line very easily and do not have to be physically present to do so. They can also find their status on the queue at any time. QLess has saved staff and students countless hours--hours that can be dedicated on the staff side to actually serving students! Review collected by and hosted on G2.com.

Perhaps more real-time reporting would be good, though I can retrieve queue data from day prior and older data. Review collected by and hosted on G2.com.

QLESS has helped reduce the congestion in our office. Students enjoy being able to check into the queue and then come back when it is their turn. I love that it connects to our case management system in Salesforce. Review collected by and hosted on G2.com.

The wait times are not always as accurate as we would like them to be. Review collected by and hosted on G2.com.

QLess allows our guests to book a time to come in and get their Ski or Snowboard gear rather than all showing up at the same time. Review collected by and hosted on G2.com.

Only thing that i dislike is that we cannot send out personalized text messages, only those set up in the system. Review collected by and hosted on G2.com.

The flexibility that Q-less has shown in helping us create a system that works for us made the process less frustrating. Review collected by and hosted on G2.com.

I have found the appointment system cumbersome to teach users. The training videos helped though. Some print material to provide users would be beneficial. Review collected by and hosted on G2.com.