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Qiscus Reviews & Product Details

Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.

Seller

Qiscus

Discussions

Qiscus Community

Languages Supported

English, Indonesian

Product Description

Get various solutions for your business needs. Build an excellent customer experience and significantly accelerate your business growth.

Overview by

Evan Purnama (CTO & CMO at Qiscus. Building B2B SaaS company. Join us!)

Top-Rated Alternatives

Zendesk for Customer Service

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YL

Yenny L.

System Associate

Mid-Market (51-1000 emp.)

4/27/2022

"Qiscus multichannel is really easy to use, has a friendly User Interface and can login anywhere."

4.5/5

What do you like best about Qiscus?

the user interface and the easiness of using the dashboard. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

the limitation of API from Instagram and Facebook makes some features can't be applied. Review collected by and hosted on G2.com.

Recommendations to others considering Qiscus:

Qiscus multichannel for social media (IG & FB) is helpful and easy to use. Review collected by and hosted on G2.com.

What problems is Qiscus solving and how is that benefiting you?

Our social media team needed an application that can be used to reply to all the user comments and direct messages. So, Qiscus is helpful to our business to facilitate our needs on social media channels. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

8/10/2022

"Qiscus multichannel chat is helpful for our communication services"

3/5

What do you like best about Qiscus?

The analytics feature, API integration and Bot Integration are helpful to our business needs. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients. Review collected by and hosted on G2.com.