--- title: Qiscus Reviews meta_title: 'Qiscus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Qiscus works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 23 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Qiscus Reviews & Product Details

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User Insights

Average based on 23 real user reviews.

Qiscus Reviews (23)

Reviews

Qiscus Reviews (23)

4.3
23 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and efficient customer support provided by Qiscus, which significantly enhances their communication processes. The platform's ability to integrate multiple channels allows teams to manage customer interactions effectively. However, some users note that the initial setup can be complex, which may require additional support.
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Yenny L.
YL
Yenny L.
System Associate
Mid-Market (51-1000 emp.)
"Qiscus multichannel is really easy to use, has a friendly User Interface and can login anywhere."
4.5/5
What do you like best about Qiscus?

the user interface and the easiness of using the dashboard. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

the limitation of API from Instagram and Facebook makes some features can't be applied. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Qiscus multichannel chat is helpful for our communication services"
3/5
What do you like best about Qiscus?

The analytics feature, API integration and Bot Integration are helpful to our business needs. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients. Review collected by and hosted on G2.com.

YU
Yoga Prasetya U.
Customer Relation Manager
"The best solution to answer quickly and at the same time"
5/5
What do you like best about Qiscus?

WhatsApp Business API and Omnichannel Chat Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

sometimes i feel slow respon if any trouble Review collected by and hosted on G2.com.

Questions about Qiscus? Ask real users or explore answers from the community

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GU
Guest User
•
Last activity almost 3 years ago

What is Qiscus used for?

0 Upvotes
1
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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Qiscus Features
Pop-up Chat
Notifications
Targeted Emails
Customization
Conversation Archiving
Lead Development
Categories on G2
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