Qiscus Reviews & Product Details

There is an outbound messages feature that makes it easy for CRM Review collected by and hosted on G2.com.

Unavailability of chat reply feature and feature to delete chat to customer. Review collected by and hosted on G2.com.

we can reply many chat together from some agent Review collected by and hosted on G2.com.

we can't delete chat we have sent to customer Review collected by and hosted on G2.com.

1.The simple features in Qiscus, such as names and phone numbers are listed.

2.in Qiscus we can see the number of incoming conversations.

3. Also we can see the credit or payment that must be paid

4. Easy to use Review collected by and hosted on G2.com.

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time. Review collected by and hosted on G2.com.

Qiscus platform has a friendly dashboard interface that helps people do their job efficiently. Their features help our team to be more effective and reliable to our customers Review collected by and hosted on G2.com.

Analytic features. It needs to be more advanced than the current one. To be able to provide completed data will help lots of companies to understand their progress and issue Review collected by and hosted on G2.com.

A very helpful program for the team serving customers in our company, for qiscus support it is also responsive when qiscuss has a program error problem. Review collected by and hosted on G2.com.

Sometimes there is an error when receiving files or photos, and also sometimes when it is opened it takes a long time to load. Review collected by and hosted on G2.com.

Omnichat multichannel, API Integration, and Collaborative support to enhance features that our business need. Review collected by and hosted on G2.com.

Bug system, delay chat notification for our agent, slow handling when issues happened. Review collected by and hosted on G2.com.

What we like the most are the features and appearance of the Qiscus system Review collected by and hosted on G2.com.

We didn't like was the 24 hour messaging policy Review collected by and hosted on G2.com.

simply and easy use for discus and handle with costumer Review collected by and hosted on G2.com.

Have any trouble like slow access and sometimes blank chat from costumer when trouble from Qiscus Review collected by and hosted on G2.com.

Qismo of course, we use the whatsapp dashboard to proceed many inquiries & sending broadcast/notifications Review collected by and hosted on G2.com.

- Customer Care can still be improved, we used to confuse who to contact for inquiries.

- We used to find some small details such as detailed monthly plan that's a bit confusing to understand Review collected by and hosted on G2.com.

well designed features to support the user (especially customer support) Review collected by and hosted on G2.com.

nothing in particular, but if must to mention one then price it is, hehe Review collected by and hosted on G2.com.