Purple Reviews & Product Details

They're incredibly supportive, always open to feedback and suggestions, and continuously introducing new features that are genuinely useful and can be put into practice straight away.

The platform itself is also very intuitive and easy to use. One of my favourite features is how quickly I can create and launch customer polls, it takes as little as five minutes to gather valuable feedback from my audience. It makes engaging with customers and collecting meaningful insights incredibly simple. Review collected by and hosted on G2.com.

Honestly, I don't have any particular dislikes. The platform is easy to use, continues to evolve with useful new features, and the team are always available and happy to help. Any questions or suggestions I've had have always been listened to and, where possible, acted upon, so there's nothing that stands out as a negative from my experience so far.far. Review collected by and hosted on G2.com.

Easy to connect if you already have an account with the specific business. You don’t have to log in every time, it automatically recognises your device. Review collected by and hosted on G2.com.

Train WiFi often drops out or isn’t strong enough for the amount of people trying to use it. Review collected by and hosted on G2.com.

Great support and access to performance data. Review collected by and hosted on G2.com.

I don’t have any particular concerns regarding Purple. That said, I acknowledge that our system has typically enjoyed strong relations due to the dedicated staff who oversee our partnership and handle the work on our site. Organizations with fewer resources or without dedicated personnel supporting both the partnership and client activities may encounter a different experience. Review collected by and hosted on G2.com.

Quick connectivity, Innovative, helpful! They provide exceptional service to our over 300 pubs in the UK Review collected by and hosted on G2.com.

Nothing! Always great to work with Purple. Connection is always seamless. Review collected by and hosted on G2.com.

Easy to use platform. Great staff support. Review collected by and hosted on G2.com.

All positive, we've had great results since launching the platform Review collected by and hosted on G2.com.

I really like Purple's ease of use, which makes it straightforward and intuitive for me. Collaborating with Helen Caddock is excellent, and I value the fantastic support that always goes the extra mile for me. It definitely helps me in front of customers by presenting and providing the overall experience of Purple smoothly. Review collected by and hosted on G2.com.

Nothing to dislike Review collected by and hosted on G2.com.

We've been using Purple as our WiFi captive portal provider for three years now, and I've been really impressed with both the flexibility of the platform and how easy it is to administrate.

The fully-customisable four-question mini-survey has been ridiculously helpful in terms of gathering a large volume of customer feedback, quickly and unobtrusively, allowing us to track sentiment across individual trains and stations over time.

The integration with our Salesforce CRM platform has been crucial in acquiring high-quality, opted-in customer data and has allowed us to synchronise customer preferences across multiple touchpoints.

I feel looked-after as a customer, and our support contacts couldn't be more helpful. Review collected by and hosted on G2.com.

The splash page creator was historically somewhat difficult to use, requiring HTML knowledge, however our account manager was always helpful and quick to respond whenever new requests were raised, meaning we don't have to worry about scheduling or making changes ourselves. Review collected by and hosted on G2.com.

I have been working personally with Purple for 3+ years, and my organization has for almost 10. We've had a great partnership integrating their technology into our system and have collaborated over my past three years very well. It's been exciting to see how their product has evolved and how it's benefitted our system. Review collected by and hosted on G2.com.

I don't have any negatives specifically for Purple, but do acknowledge that our system has always had positive relations due to dedicated staff who manage our partnership and the work that is done on our site. It's possible that orgs who don't have have as many resources as ours, or the dedicated staff who support both the partnership and the client work, could experience something different. Review collected by and hosted on G2.com.

Account support and quick responses from team Review collected by and hosted on G2.com.

UX can be quite complex and multiple places to do things Review collected by and hosted on G2.com.

The system works well across multiple venues, giving us interesting insights and valuable marketing opt-in data.

The team at Purple are attentive, quick to respond and typically go above and beyond the initial request to provide first-class service. They're also proactive - for example briefing customers ahead of the Apple mac address randomisation change, and providing useful mitigations against the impacts of that change. Review collected by and hosted on G2.com.

This is no criticism of Purple, but it can be tricky to get various partners - networking, hardware, and wifi setup - working together to achieve a seamless experience for customers. Review collected by and hosted on G2.com.