ProProfs Survey Maker Reviews & Product Details

ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up. Popular use cases: • Customer satisfaction and CSAT surveys • NPS and CX feedback forms • Signup and onboarding polls • Product feedback and market research surveys • Internal employee or team feedback AI Survey Builder: the engine behind the platform The AI learns from the kind of surveys people build and helps keep things accurate as you go. It powers: • AI Survey Creator: drafts a full survey from a topic or short brief, complete with questions and logic • AI Question Editor: rewrites or simplifies existing questions and suggests better wording • AI Branching Suggestions: adds skip logic that actually makes sense based on answers • AI Sentiment Analysis: looks through open-text replies and pulls out the main themes • AI Report Insights: flags patterns and key findings so you do not have to dig through everything • AI Multi-Language Support: helps adapt surveys while keeping the tone consistent Everything else you'd expect from a modern survey tool: • 100+ professional templates • 20+ question types including NPS, ranking, and slider • Full branding and white-label options • Skip logic, branching, and scored surveys • GDPR compliance and SSO (SAML) on higher plans • Integrations with Salesforce, HubSpot, and other common tools • Mobile-friendly design and multi-language support • Detailed reporting and analytics Whether the goal is to check how customers feel after a purchase, gather quick product feedback, or run regular CSAT checks, ProProfs Survey Maker keeps the whole process in one place without the usual headaches.