ProProfs Survey Maker Reviews & Product Details

We get to know many things while answering here, so it's good to learn more about the subject and product. Review collected by and hosted on G2.com.

Sometimes it keeps asking the same things many times. Review collected by and hosted on G2.com.

What I like best about ProProfs survey maker is the ease of use. Review collected by and hosted on G2.com.

What I dislike is customer service. They are quick to attend to you, but slow to fix issues and even after the issue is fixed, it may "pop up" again unexpectedly. Review collected by and hosted on G2.com.

The most impressive part of our agency has been the direct integration of the surveys with Mailchimp. It automatically captures the respondent’s demographics and adds them as a lead in the app. We were looking for this feature 2 years ago, and now we are happy to have the ProProfs survey maker as part of our marketing efforts. Review collected by and hosted on G2.com.

Our 2 years of experience with this tool have been great without any issues. Review collected by and hosted on G2.com.

Multiple language support feature has been a boon for our company. It’s now easier than ever to create feedback forms and surveys for our global clients. We can easily create surveys in native languages, which makes the process more feasible and highly engaging. Review collected by and hosted on G2.com.

There is nothing that we dislike, but we are looking forward to having a list of more global languages. Review collected by and hosted on G2.com.

Offers real-time reports, Easy to integrate with all tools I use as a marketer on a daily basis such as MailChimp, Salesforce, Amazing graphics & look & feel, Intuitive dashboard, and above all it is a Great tool in driving leads and business development Review collected by and hosted on G2.com.

In India, its operates very slow. Don't know whether that is the case with the rest of the countries. Lack of clear instructions on creating surveys Lack of supportive & trained customer services advisors Review collected by and hosted on G2.com.

The functionality is glitchy at best; it requires re-doing your work on the Welcome page every time you view, requesting help from customer service to get full functionality that you paid for; and don't expect to get your full responses that you paid for either. Review collected by and hosted on G2.com.

The customer service is severely lacking. I've needed to put in several tickets since I started the license about a month and a half ago. I always get an email saying the ticket has been resolved and closed without anyone actually resolving the issue for me. I spend way too much time contacting ProProfs customer service to try to get resolutions to glitches, billing, and broken technology. I dislike having to spend so many hours requesting help the most, but also losing money when the survey closes before getting less than 500 responses (which I paid for). I've lost money in advertising dollars and the organization just doesn't respond to requests for help or refunds. Review collected by and hosted on G2.com.

ProProfs survey maker is so practical that a newbie could easily catch up on the things for creating surveys. The tool has a drag and drop feature to create surveys among available templates ranging from NPS Survey, Scored Survey, Customer/Employee satisfaction survey, and more. Review collected by and hosted on G2.com.

Our team hasn’t faced any challenges so far using this great tool. Review collected by and hosted on G2.com.

consumer feedbacks which are genuine and helps in company attaining better sales and topline growth which adds profitability and genuine customer feedback for new product launch Review collected by and hosted on G2.com.

nothing gives authentic feedback and genuine data to the customer Review collected by and hosted on G2.com.

The most helpful is the description of the survey Review collected by and hosted on G2.com.

This product surveys are really long and take forever to complete Review collected by and hosted on G2.com.

I like how the website is very easy to navigate and how fast it is to sign up. Review collected by and hosted on G2.com.

I dislike how the website feels a little clustered and creating a survey can be a little harder for those who are doing it for the first time. Review collected by and hosted on G2.com.