I work with all types of visual media clients. Communication needs to be very clear and comprehensive, in order to avoid costly (time wasting) mistakes. Project Huddle gives a helpful visual reference to virtually any digital design, photography, print, or web project communications. Conversation threads are trackable, giving everyone involved accountability, and the peace of mind that comes with being able to quickly resolve issues and finalize projects.
This plugin has easily integrated into my core website, alongside my project management and billing plugins without any issue / conflict. It is clearly well designed from top to bottom and I feel confident that I will be able to continue using this long into the future. (I have been using it for two years already). The clarity of communication is also reassuring and helpful for most of my clients who need an easy way to be able to make simple requests, give feedback, ask for support, or quickly upload content for use at a specific location within their project.
For the less technical clients there is a little handholding in the beginning, but training them into using this process it WAY easier than anything else I have tried with my high-need / low-tech client types. Just sayin, it saves me a lot of headaches.
My work days are so much smoother since I started using this plugin. I know that probably sounds really overstated... but it is true! I generally start my day by checking the activity log inside this plugin. This gives me a quick overview of what needs doing, and helps me to quickly map out my day. It's almost like having an automated checklist made by my robot assistant. Let's call her Mary.
I simply prioritize the list as necessary, and check them off as I go. Clients are made aware by email when issues are resolved. I can follow up with additional emails if needed, or get straight to billing - using the plugin's project archive as a way of creating billable line items. :) $$$ Review collected by and hosted on G2.com.